Review from Susan T (Wife of Resident) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience

My husband was only in St Mary's for five days undergoing end-of-life care. The staff were absolutely wonderful from day one both to my husband and our entire family. Nothing was too much trouble. My husband has the peaceful end which we had all hoped for.

Reply from David Mclean, Customer Service Adviser at St Mary's Care Home

Thank you for taking the time to leave your review. We are saddened to hear about your loss. We are glad to help you and your family through such a difficult time, and we hope St Mary's Care Home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from Diane F (Daughter of Resident) published on 13 March 2023
Submitted via Website • Report

Overall Experience

After almost ten years of my mum being in St Mary's, I can honestly say her care on a medical level and personnel level is first class. I have always been kept up to date on any issues with my mum's health.
I only get into the home twice a week, but every time I see Mum, she looks well and settled.

The food that is prepared looks lovely and smells good, which is important if some residents' eyesight isn't good.
All the staff work hard to keep the high standards that St Mary's has, and also the friendly feeling I always get when I go in; a smile and hello go a long way.
The courtyard is looking lovely, and we are looking forward to the warmer weather when we will able to spend time sitting out there with my mum and other residents and relatives.
Christmas is a special time in St Mary's, it is always decorated lovely, and all the staff go out of their way to make sure the residents have a good day, always lots of laughter.
Hoping the relative's meetings become regular again.
I 100% would recommend St Mary's.

Reply from David Mclean, Customer Service Adviser at St Mary's Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mum in our care. It is always nice to hear words like “her care on a medical level and personnel level is first class” being used to describe our care. We hope to continue providing your loved one with the best possible care, and we are looking forward to seeing you again soon.

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Review from Michelle E (Daughter of Resident) published on 7 March 2023
Submitted via Website • Report

Overall Experience

St Mary’s Care Home has been wonderful in helping our father at both a stressful and sad time. The level of care (both social and nursing) has been outstanding. The time and detail the staff has shown are really good, and the food, services and environment have made our father's palliative care very

comfortable.

Reply from Rebecca Kellegher, Customer Service Adviser at St Mary's Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from J H (Husband of Resident) published on 3 March 2023
Submitted via Website • Report

Overall Experience

My wife is very happy and well cared for by the staff.
The carers and the cleaning staff are exceptionally attentive.
We are hoping my wife's room will be redecorated soon.
The charges for the home have risen quite considerably this year too.

Reply from Rebecca Kellegher, Customer Service Adviser at St Mary's Care Home

Thank you for your review. We are pleased to hear that your wife is happy in our care and our staff are exceptionally attentive. We have passed your comments onto our home’s management team to review regarding your wife’s room and your comments concerning the fee increases.

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Review from Cove D (Niece of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience

Both my aunt and uncle reside at St Mary.
They were in a really poor state when they entered.
Both are now thriving and are truly looked after well.
The staff are respectful and kind.
And my aunt and uncle love it there.
It’s so lovely to see them so happy.
I’m a qualified social worker who

used to carry out reviews of care homes in my work capacity.
So for me and my family to be so happy about the care provided comes from both a personal view and professional.
My relatives are thriving in there and we would not hesitate to highly recommend St Mary’s.

Reply from David Mclean, Customer Service Adviser at St Mary's Care Home

Thank you for taking the time to leave your lovely review. We hope St Mary's Care Home did everything possible to make the transition as easy as possible for your uncle and aunt, and we were glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from Dawn T (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience

I can not praise or thank the staff at St Mary’s Care Home enough for the care they give to my mum. As well as the brilliant nursing care mum receives from the nursing staff she is also well cared for by the carers. All the staff are welcoming to me when I visit and make a point of chatting to me and

updating me about mum.

Reply from David Mclean, Customer Service Adviser at St Mary's Care Home

Thank you for taking the time to leave your review and we are happy to hear St Marys care home did everything possible to make your mother feel like a part of our St Mary's family. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Review from Allison M (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience

My mum has been at St Mary’s for a while now, and the staff are lovely; they call and keep me updated on doctor's visits or any issues related to my mum. They always seem friendly and helpful. My mum is not aware of much, so it’s nice to know the staff speak with her and know her ways; it’s lovely to

hear when they talk about her with affection. Thank you for taking care of my mum, and I know she would be grateful to you.

Reply from David Mclean, Customer Service Adviser at St Mary's Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.

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Review from Stephen K (Son of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience

The staff are always friendly and helpful. The care provided is first class.
As a family, we can relax knowing mum is being looked after so well.
Mum has been a resident since November 2020, and the care provided has always been to a high standard.

Reply from David Mclean, Customer Service Adviser at St Mary's Care Home

Thank you for your kind words. It is always nice to hear words like “friendly and helpful” and "the care is first class" being used to describe our care. We are very happy to hear you can feel at ease with your mum in our care. We hope to continue providing your loved one with the best possible care and look forward to seeing you again soon.

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Review from Lisa B (Daughter of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience

Okay so you have asked for us to leave a review but we cannot discuss any concerns about the care home. No worries I will take it to social media because the level of care here is appalling and the Manager is disrespectful.

Reply from David Mclean, Customer Service Advisor at St Mary's Care Home

We appreciate you taking the time to leave us your comments. We have a genuine regard for all our residents and are sorry for your experience. We are currently in discussion with the home regarding your concerns so we can continually improve our services.

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Review from Peter B (Brother of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience

My brother has been looked after very well indeed by all carers and staff and has a regular review with the appointed GP.
A big thank you to everyone.
Wishing you all a happy New Year 2023.

Reply from Rebecca Kellegher, Customer Service Adviser at St Mary's Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your brother in our care. Thank you for choosing St Mary's Care Home.

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Review from Lauren K (Friend of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience

Amazing, caring staff.
Can't do enough to help everyone. Very understanding and polite.
The rooms are lovely, clean and well-equipped.
Couldn't say enough good things about St Mary's.
I think everyone going through difficult times with their relatives or friends would feel St Mary's is a safe,

comfortable and helpful environment for anyone needing this service.
Thank you so much!

Reply from David Mclean, Customer Service Adviser at St Mary's Care Home

Thank you for your lovely review. It is always nice to hear words like "safe, comfortable and helpful" being used to describe our care. Please let us know if there is anything we can do to make your friends stay as comfortable as possible.

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Review from Malcolm S (Brother-in-law of Resident) published on 13 December 2022
Submitted via Website • Report

Overall Experience

When my sister-in-law was first admitted in July, she was very poorly and was deemed to need end-of-life care.
We are pleased to say that her treatment since then has been excellent. Her overall health does seem to have been improving. This is obviously due to the superb care she is being given.
We

found all the staff friendly and welcoming to us, and are always willing to give us advice and support when we ask for updates on her situation. (We live 200 miles away and can only visit every two weeks).
The staff show so much care, dignity and respect to her in spite of her having learning difficulties, which can sometimes be difficult.
We really appreciate everything you do.
Thank you.

Reply from Grace Langfield, Customer Service Adviser at St Mary's Care Home

Thank you for taking the time to leave your valued feedback. We are happy to hear the staff at St Mary's have been able to support your sister-in-law through such a difficult time, hearing words such as "welcoming" and "friendly" to describe our care. We hope to continue providing your loved one with the best possible care.

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Review from Roger K (Friend of Resident) published on 25 October 2022
Submitted via Website • Report

Overall Experience

When our friend first arrived at St Mary's Care Home in July it was really clean and fresh and the windows in her room were opened daily. However, as the weeks progressed I found the room increasingly dirty, the windows not opened and on one occasion we had to ask for a tablecloth to be removed which

had been covered in custard for two days. The tray by her chair looked like it never got wiped and we often wiped it down ourselves.
During the months our friend was there she never saw a chiropodist once and on leaving the care home we arranged for one to visit her at home. We left £100.00 at the care home for this service and for her to have her hair done by a hairdresser once a week. I asked if I could bring in an independent chiropodist only to be told "No". Our friend saw the hairdresser twice and then was told there was no hairdresser anymore.
The resident's lounges were never used as far as I could tell and we visited every day.

Reply from Rebecca Kellegher, Customer Service Adviser at St Mary's Care Home

Thank you for you feedback. We have genuine regard for all of our residents, and we are sure to maintain high standards for them to live in a clean and safe environment. Residents are allowed to organise external therapies privately to come and assist with their care. Unless we have unforeseeable events within in the home such as illness, we still have regular weekly visits from our hairdresser. We will discuss your feedback with the homes Acting Manager to be sure we are continually improving our service.

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Review from Catherine W (Daughter of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience

My mum went to St Mary's at end of life. All the staff treated my mum with huge respect and dignity. Despite the fact that Mum couldn't communicate, they anticipated her needs and kept her scrumptiously clean and comfortable. They also were so helpful to myself and my family to keep us informed of Mum's

progress. Many, many thanks.

Reply from Rebecca Kellegher, Customer Service Adviser at St Mary's Care Home

Thank you for your kind words. We are glad to have helped you and your family through such a difficult time. It is really nice to hear that your Mum was treated with huge respect and dignity during her stay. Please accept our condolences and thank you for choosing St Mary's.

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Review from Barbara A (Daughter of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience

St Mary's is a wonderful care home. My dad could not have ended his time anywhere better. All staff were amazing and caring and kept me updated. They looked after him so well with care, and his room was always clean and tidy. I would highly recommend to everyone and have done already.

Reply from Rebecca Kellegher, Customer Service Adviser at St Mary's Care Home

Thank you for taking the time to leave your review. We are pleased to hear you felt that St Mary's looked after your Dad to such a high standard and that you were always updated with his care. Hopefully you will go away from this feeling like he received the best possible care.

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Review from Jane C (Wife of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience

From day one, everyone has been very kind and supportive, nothing is too much trouble. Good communication between myself and have always made me feel that we are in good and caring hands.

Reply from Amanda Barnes, Customer Service Adviser at St Mary's Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you feel supported and that you feel that you are in good hands. Thank you for choosing St Mary's for his stay.

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Review from B L (Granddaughter of Resident) published on 4 March 2022
Submitted via Postal Card • Report

Overall Experience

Grandma is looked after by the staff with the utmost care. The staff look after he mentally and all her physical needs. Her room has become her world, as she is unable to leave her bed. She has been able to move her own photos and pictures in. The walls could do with a new coat of paint, but otherwise,

it feels comfy.

Reply from Alison Horridge, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you for your feedback. It is lovely to hear you describe how your Grandma is looked after by our staff with the utmost care. I will certainly pass your comments about a new coat of paint being needed on to the manager.

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Review from A L (Daughter of Resident) published on 4 March 2022
Submitted via Postal Card • Report

Overall Experience

I have found the staff so welcoming and friendly. They appreciate that I travel up from Devon and that once there, they allow me to stay as long as I want to. No time limit, which is wonderful for me to spend time with Mum. Mum is unfortunately no longer able to care for herself, feed herself or even

communicate. The staff care for Mum with the utmost respect and dignity. Thank you.

Reply from Alison Horridge, Customer Advisor on behalf of the team at St Mary's Care Home

We really appreciate you taking the time to leave your review. We are glad to hear that you have always felt welcomed when visiting your Mum. Thank you for choosing St Marys.

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Review from Fiona T (Daughter of Resident) published on 4 March 2022
Submitted via Postal Card • Report

Overall Experience

Very happy. A really lovely home, much better than the previous home. They asked for an autobiography of Mum, so they could talk to her, which I thought was lovely as they can talk about relevant information on her. They keep my mum very clean and tidy with clean hair. She's not with it at all but seems

very happy there, warm and content. Staff are so excellent and friendly, and call me by my first name! Also, let my dog come to visit; he loved it!

Reply from Alison Horridge, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you for your lovely review. We are so glad that you have found our person-centric approach works well with your Mum, it is so important to us to know about our residents and their interests and life experiences as well as their care needs. Thank you for your kind words.

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Review from L P (Daughter of Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience

Thanks all.
Your staff well look after my dad.
I must say a big thank you.

Reply from Amanda Barnes, Customer Service Adviser at St Mary's Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that you feel your Dad has been well looked after in our home. Thank you for choosing St Marys for your Dad's stay.

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St Mary's Care Home

Care Provided by St Mary's Care Home

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Funding & Fees Guide for St Mary's Care Home

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