St Mary's Care Home

19 Dunstable Road, Luton LU1 1BE
Submit a Review
9.7 182 Reviews
  • St Mary's Care Home, Luton
St Mary’s provides quality residential and nursing care, whilst also specialising in palliative, respite and post operative convalescence care. They also offer nursing care for people living with Parkinson's, Huntington's disease and dementia (dependent on need).

Residents have a choice of places to find company or quiet time – from the vintage café, comfortable lounges, to the lovingly tended gardens. With high ceilings, big rooms and sash windows, residents can enjoy ample light in a refreshing open environment.

Many staff have been at St Mary's for a long time; they enjoy getting to know residents and often build warm friendships with them.

The home is ideally located with Luton town just a short walk away, or you can hop on a bus right outside the home.

Dietary needs are discussed on arrival and incorporated into a menu of fresh seasonal produce, eaten in the bright and airy dining rooms or in the privacy of clients’ own bedrooms.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

Games, outings and entertainments are all part of a varied activities programme, with the calendar including coffee mornings, beauty therapy, musical performances and a themed event each month.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK St Mary's Care Home.

Show St Mary's Care Home on the Map

Care Provided by St Mary's Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Sandra Do Carmo Miranda (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2003

Funding & Fees Guide for St Mary's Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


St Mary's Care Home Reviews (182)

Total of 182, showing 61-80
9.7

St Mary's Care Home has a Review Score of 9.7 (9.694) out of 10, based on 41 reviews in the last 2 years. Over all time St Mary's Care Home has 182 reviews.

Overall Experience

  • 141
  • 35
  • 3
  • 2
  • 1

Date Published

182
25
35
41
141

Review from Jenny K (Daughter of Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at St Mary's are excellent, from the welcoming office staff, lovely, caring carers/nurses, entertainment ladies through to the happy, cheerful cleaners; they all play a part in making a perfect environment for my dad. It ticks all the boxes from the meals, cleanliness, entertainment and care he
is given. Would highly recommend.

Reply from Amanda Barnes, Customer Service Adviser at St Mary's Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that you feel happy with Dad in our care at St Mary's and feel it ticks all of your boxes. Thank you for your recommendation.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kenneth G (Husband of Resident) published on 14 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is very happy here and I very happy got her too.

Reply from Amanda Barnes, Customer Service Adviser at St Mary's Care Home

We appreciate you taking the time to leave us your comments, We are happy to hear that you and your wife are both happy with the care provided. Please let us know if there is anything we can do to make your Wife's stay as comfortable as possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hannah K (Daughter-in-law of Resident) published on 14 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law is treated with dignity and respect. He is always clean and happy when I visit. Residents have daily activities to keep them engaged and stimulated. His well-being and health have improved since residing here. Staff are kind, committed and caring. I know he is in safe hands here at
St Mary's, as residents needs come first.

Reply from Alison Horridge, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you for your lovely review. We are so happy to hear that you feel your father-in-law's health and well being have improved in our care at St Marys. Thank you again for your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol W (Daughter of Resident) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Greeted with a smile from friendly and helpful staff. Dad has improved a lot since moving in here in October. He enjoys mixing with the other residents and playing bingo!

Reply from Alison Horridge, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you for taking the time to leave your review. It's great to see how your Dad has improved since moving in. Thanks again for your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kathleen W (Friend of Resident) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very friendly and accommodating. In relation to the resident, she is kept warm, cosy, acknowledged, and looked after very well from my observations. And what's important is that they are able to make her laugh, and she responds well in return.

Reply from Alison Horridge, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you for your feedback. We are happy to hear that everyone is always friendly and accommodating. Thank you again for your review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R M (Son of Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been excellent and always helpful, make sure that I'm all Covided up with my protective wear, always smiling and cheerful when they greet you.

Reply from Alison Horridge, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you for your kind words. We are glad to hear you are always welcomed with a smile! Thank you again for taking the time to write a review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eve B (Sister-in-law of Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy.
Very caring, helpful, very friendly, always updating us on his health. Living conditions very clean and well kept. Could not praise staff enough for what they do; we always get a friendly welcome from one particular lady.

Reply from Amanda Barnes, Customer Service Adviser at St Mary's Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you are happy with our care provided and that you feel updated on your loved one's health and well-being. Thank you for choosing St Mary's for your loved ones stay.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kate G (Daughter of Resident) published on 6 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had a 10-day stay at St Mary's at the end of his life. I immediately knew he was in safe hands. His care was excellent; all staff were incredibly caring, friendly and accommodating. In that short period of time, I felt like one of the family. Covid rules were adhered to, and as Dad was very ill,
I was allowed to see him every day and saw first-hand the care, clinical excellence and dignity he was shown by all. St Mary's was a Godsend in our saddest of times; I can't thank them enough.

Reply from Amanda Barnes, Customer Service Adviser at St Mary's Care Home

Thank you for your kind words; we are sorry for your loss, please accept our condolences. It is lovely to hear that you felt your dad was in safe hands at St Mary's when he arrived. We are glad to have helped you and your family through such a difficult time. Hopefully, you will go away from this feeling like your Dad received the best possible care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R S (Son of Resident) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very accomodating and very helpful in relation to visiting.

Reply from Amanda Barnes, Customer Service Adviser at St Mary's Care Home

We appreciate you taking the time to leave us your comments; we are glad to hear you find us helpful and accommodating.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Catherine S (Daughter of Resident) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely impressed by the care, tenderness and professionalism of the staff at St Mary's Care Home. They provided excellent care for my mum in the last five months of her life. They made a very difficult time easier for her and me.

Reply from Amanda Barnes, Customer Service Adviser at St Mary's Care Home

We appreciate you taking the time to leave us your comments. We are sorry for your loss, please accept our condolences. We are glad to have helped you and your family through such a difficult time. Hopefully, you will go away from this feeling like your Mum received the best possible care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J D (Daughter of Resident) published on 6 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend the team at St Mary's highly enough. I had an urgent requirement for respite care for my dad. The manager and her team were so supportive and did everything they could to put me at my ease and make the situation as conformable for Dad and I. The administration was very straightforward
and easy to deal with. His room was lovely and bright with excellent facilities. They asked about him, his likes and dislikes and what he preferred to be called to the type of activities he enjoyed. There was a full medical handover, and I was reassured that there was a doctor available if he required one. As I was unwell, they facilitated video calls so that we could catch up. The team that looked after him on a day to day basis were so good with him; he really enjoyed his stay. I can’t thank them enough for taking the stress out of the situation (needing respite) and providing such exceptional care. Should we require this service again, I wouldn’t wish him to go anywhere else.

Reply from Amanda Barnes, Customer Service Adviser at St Mary's Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after and that you felt supported. Please let us know if there is anything we can do to make your Dads stay as comfortable as possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J V (Daughter of Resident) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, approachable staff. Very clean, lovely rooms, great food. Thank you for caring for my mum; I know she was safe and well looked after.

Reply from Alison Horridge, Customer Advisor on behalf of the team at St Mary's Care Home

We appreciate you taking the time to leave us your lovely review. Thank you for choosing us to care for your Mum at St Mary's.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jeanette N (Niece of Resident) published on 17 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so impressed with all interactions with St Marys. My uncle looks so well and is so happy here. The difference we have seen in him and his well-being has been amazing. He feels safe and supported and is enjoying getting to know everyone. It has enabled the rest of the family to breathe a
huge sigh of relief knowing he is well cared for. Thank you to everyone.

Reply from Alison Horridge, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your Uncle in our care at St Marys and that he feels well supported. Thank you again for your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda A (Daughter of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at St Mary's are amazing. We sadly lost our mum, but we still have our dad here. The compassion, caring and kindness is unbelievable. Can't thank them enough through this sad time. Strongly recommend your loved ones will be well looked after if you decide to put them there. The nurse in charge
of our mum and dad's floor has so much compassion. We, as a family, have been blown away.

Reply from Alison Horridge, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you for your lovely review. We are so sorry for your loss but are glad that we can be here to help support you all as a family at this time. Thank you for your recommendation.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Philip A (Son of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very nice, friendly and helpful.
It is very clean, modern and fresh.
A secure establishment that gives me the confidence to leave her in their hands.

Reply from Alison Horridge, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you for your review. We are happy to hear you feel confident that your loved one is safe and well cared for at St Marys.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H A (Daughter-in-law of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly, helpful and polite.
Lovely, clean rooms.
Our relative is very happy here.

Reply from Alison Horridge, Customer Advisor on behalf of the team at St Mary's Care Home

We appreciate you taking the time to leave us your comments. We are glad to hear that your relative is happy in our care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lisa D (Daughter of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody is helpful and friendly. Nothing is too much bother, would definitely recommend it.

Reply from Amanda Barnes, Customer Service Adviser at St Mary's Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you feel happy with your relative in our care home and that you feel our staff are helpful and friendly.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Daughter of Resident) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has been brilliant. It's given us back our relationship as a mother and daughter.

Reply from Alison Horridge, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you for your review. We are so happy that you have been able to regain your mother-daughter relationship now that your Mother is being cared for at St Marys.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Coral B (Daughter-in-law of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always friendly, cheerful, and polite. Very helpful staff.

Reply from Amanda Barnes, Customer Service Adviser at St Mary's Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like “Cheerful” and “Helpful” being used to describe our care. We hope to continue providing your loved one with the best possible care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P H (Daughter of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a new resident, and not all of the facilities have been used. Every member of staff has been considerate to my mother and us. Clearly detailing what is happening and why. Very cheerful and caring staff.

Reply from Amanda Barnes, Customer Service Adviser at St Mary's Care Home

We appreciate you taking the time to leave us your comments. We hope St Marys care home did everything possible to make the transition as easy as possible. It is lovely to hear that you feel happy and at ease with your Mother in our care. Please let us know if there is anything more we can do to make her stay as comfortable as possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.694)

Overview of Review Score

The Review Score of 9.7 (9.694) out of 10 for St Mary's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.694 for St Mary's Care Home is calculated as follows: ( (361 Excellents x 5) + (106 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 480 Ratings = 4.694

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Mary's Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Feb 2025

St Mary's is a well-established home, we welcoming residents with a range of residential and nursing care needs. That includes those living with Huntington’s, Parkinson’s or a learning disability.


Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet