St Mary's Care Home

19 Dunstable Road, Luton LU1 1BE
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9.7 182 Reviews
  • St Mary's Care Home, Luton
St Mary’s provides quality residential and nursing care, whilst also specialising in palliative, respite and post operative convalescence care. They also offer nursing care for people living with Parkinson's, Huntington's disease and dementia (dependent on need).

Residents have a choice of places to find company or quiet time – from the vintage café, comfortable lounges, to the lovingly tended gardens. With high ceilings, big rooms and sash windows, residents can enjoy ample light in a refreshing open environment.

Many staff have been at St Mary's for a long time; they enjoy getting to know residents and often build warm friendships with them.

The home is ideally located with Luton town just a short walk away, or you can hop on a bus right outside the home.

Dietary needs are discussed on arrival and incorporated into a menu of fresh seasonal produce, eaten in the bright and airy dining rooms or in the privacy of clients’ own bedrooms.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

Games, outings and entertainments are all part of a varied activities programme, with the calendar including coffee mornings, beauty therapy, musical performances and a themed event each month.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK St Mary's Care Home.

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Care Provided by St Mary's Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Sandra Do Carmo Miranda (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2003

Funding & Fees Guide for St Mary's Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


St Mary's Care Home Reviews (182)

Total of 182, showing 81-100
9.7

St Mary's Care Home has a Review Score of 9.7 (9.694) out of 10, based on 41 reviews in the last 2 years. Over all time St Mary's Care Home has 182 reviews.

Overall Experience

  • 141
  • 35
  • 3
  • 2
  • 1

Date Published

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141

Review from Alan S (Son of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care for my mum.
Brilliant staff.
Couldn't ask for more.

Reply from Alison Horridge, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you for taking the time to leave your review. Thank you for choosing us to look after her.


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Review from Lorraine S (Daughter of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff very helpful and caring, especially my mum's nurse. Mum is always so happy to see me and her nurse always keeps me updated on Mum's health. Thank you to all the team for your great work.

Reply from Alison Horridge, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you for taking the time to leave your review. We certainly hope to continue providing your Mum with the best possible care.


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Review from Rebecca R (Daughter-in-law of Resident) published on 8 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law came to the home at the height of the first Covid-19 lockdown. He came in on end of life care and sadly passed away after 3-days. But in those three short days, he was shown the utmost respect and given the best care possible. He was kept comfortable, and the staff were amazing with
keeping us updated with his day-to-day care, and we knew he was safe and well looked after. Massively grateful to the manager and three other members of staff, especially and all the staff at the home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you for taking the time to leave your review. Hopefully, you will go away from this feeling like your Father-in-Law received the best possible care and was treated with dignity and respect in his final days.


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Review from Linda H (Daughter of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Look after Mum very well. Keep her free of pain, make her very happy and safe. Always keep us updated on any concerns or changes. Absolute diamonds.

Reply from Amanda Barnes, Customer Service Adviser at St Mary's Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Mums stay more comfortable.


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Review from William S (Relative of Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing but praise for all the staff. They all try so hard. Everything so much appreciated.

Reply from Alison Horridge, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you for your kind words. We will certainly pass your comments on to the team.


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Review from Jeeva W (Sister of Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff seems very nice and friendly. My brother is happy and he told me good comments about the staff.

Reply from Alison Horridge, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you for taking the time to leave your review. We are glad to hear that your Brother is happy at St Marys. We hope to continue providing him with the best care possible.


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Review from B S (Granddaughter of Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first care home my nan has been happy in and I love how kind and caring the staff are. I would personally like to say a thank you to my nan's nurse, she is amazing and helped us communicate with our nan through these hard times.

Reply from Alison Horridge, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you for your lovely review. We are so glad to hear that your Nan is happy in our care. I will certainly pass your thanks on to the Nurse.


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Review from Keith M (Son of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident here for the last two and a half years and has been very pleased with the level of care and attention she has been given. As her son, I have always been kept up to date with any concerns the home may have about my mum. On my visits, the staff are always polite and caring.

Reply from Alison Horridge, Customer Advisor on behalf of the team at St Mary's Care Home

We appreciate you taking the time to leave us your comments. It's great to hear you feel well informed about Mum's condition and that everyone is polite and caring.


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Review from Helene P (Daughter of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff and carers at St Mary's are very kind and considerate. Mum has been here for 8-months nor and she loves it. She has a great choice of meals and she always looked well dressed and cared for. I have not been able to view the facility as it's entirely due to Covid restrictions hence the recommendation
of likely. Mum's room never smells, so that indicates to me that the cleaning facilities are very good.

Reply from Alison Horridge, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you for your feedback. It is always so nice to hear our staff described as "kind and considerate". We are glad to hear Mum is enjoying the meals cooked by the chefs!


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Review from M S (Son of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Mary's Care Home is a very good care home; they have nice staff who are caring and helpful. There seem to be consistent members of staff with few new faces. My mother is treated with dignity, and she always has clean clothes that are changed regularly. Very good choice. Thank you.

Reply from Emily Wilson, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you so much for sharing your lovely review with us; we really appreciate you taking the time to leave us your kind words. We are so pleased to hear that you're happy with the care your Mother is receiving in our home. Please let us know if there is anything we can do.


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Review from Mary S (Sister of Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been at St Mary's since late last year and has settled in well. All the staff are very kind and caring, and I am kept up to date with her care by regular phone calls from staff who are very friendly and reassuring. I know my sister is having the best care.

Reply from Emily Wilson, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you for taking the time to leave us your kind review; we really appreciate receiving your lovely feedback. We are so pleased that hear that your sister settled in well at St Mary's and that you have peace of mind knowing she is in our care. Please let us know if there is anything more we can do for you and your family.


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Review from Denise C (Daughter of Resident) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is being cared for as if she was a member of the carers own family. I have a video call every Thursday afternoon, and because Mum is deaf, a carer stays with her to assist her. I can see the difference, what she is receiving, is doing her the world of good.

Reply from Melanie Cope, Customer Service Adviser at St Mary's Care Home

Thank you so much for taking the time to leave us your incredibly lovely comments. We are so pleased that you're happy with the care and attention provided for your Mum. Please let us know if there is anything further we can do for you and your family.


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Review from Lucy M (Daughter of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t express how fantastic St Mary’s is. From the day we looked around the home for our Mum (2 years ago) until now, the service and the staff are faultless. We feel extremely lucky that Mum is being cared for in such a dignified manner. First-class. Thank you.

Reply from Emily Wilson, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you so much for your review, your kind words are so appreciated by us. We are so pleased that you can feel at ease, knowing that all of your Mum's needs are being met in our home.


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Review from Angela T (Daughter of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for three weeks; we have been allowed to see her as she is having palliative care. Mum has her own private room, which is very warm and comfortable, and all the nursing staff are friendly and extremely caring; every member of staff I’ve spoken to are very helpful with my and
Mums needs. Mums nurse, who is assigned to her care, rings me on a regular basis to update me. The home is very clean and welcoming, and the food Mum is offered caters to her needs.
I would certainly recommend St Mary’s to anyone that is looking for care in the future.

Reply from Emily Wilson, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you for your incredibly kind words; we are so grateful to receive your lovely comments. It is always so appreciated to hear you would highly recommend our service to others. We are so pleased that your Mum is comfortable, and that you can feel at ease knowing that all of her needs are being met. Please let us know if there is anything more we can do to make her stay with us as comfortable as possible.


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Review from Ray S (Son of Resident) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The last few months have been very difficult due to not being able to visit. But the staff have regularly informed me of my mum's condition. Since the beginning of the month, we are not able to visit my mum due to her condition, and the staff have been very kind and helpful. I cannot praise the management
and staff enough for the very difficult job they have to do during these difficult times. Well done, St Mary's.

Reply from Emily Wilson, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you so much for your kind words, and we thank you for your understanding and patience during this incredibly difficult time. Please let us know if there is anything we can do for you and your family.


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Review from D M (Daughter of Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in this care home for two weeks now. I find the care fantastic. The staff are friendly and kind to me, mum and my dad. From all I have seen of the care mum is receiving I am really happy. Mum is sadly not going to get any better, and she is getting quality of life care, and I feel happier
that in the middle of the night, she has 24-hour care for anything she needs. Thank you to all the staff!

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at St Mary's Care Home

Please let us know if there is anything else we can do for you or your family.


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Review from K B (Stepson of Resident) published on 10 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Given the current and ongoing covid situation; the family has taken a great deal of comfort from the care that has been provided to my step-father and recently to my mother, and for that, we cannot praise the staff, management and nurses/carers enough. It is truly appreciated.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Review from Janice B (Daughter-in-law of Resident) published on 9 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has recently moved into St Mary's, the staff have been exceptional in settling her in. My mother-in-law looks and sounds happy and is eating well. During these strange COVID times, St Mary's are working very hard to protect and care for the residents. Well done St Mary's.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mother-in-law in safe hands.


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Review from Frank F (Husband of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, treated very well, as part of the family.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you for your lovely review, we're very happy that you feel like part of our family.


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Review from Michael G (Husband of Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with all the staff from management, carers, nurses, cleaners, chef - they were very very good and understanding with my wife who had Motor Neurone Disease. Sadly my wife passed away in August 2020.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at St Mary's Care Home

We are saddened to hear about your loss. Please let us know if there is anything else we can do for you or your family.


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Current Review Score: 9.7 (9.694)

Overview of Review Score

The Review Score of 9.7 (9.694) out of 10 for St Mary's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.694 for St Mary's Care Home is calculated as follows: ( (361 Excellents x 5) + (106 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 480 Ratings = 4.694

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Mary's Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Feb 2025

St Mary's is a well-established home, we welcoming residents with a range of residential and nursing care needs. That includes those living with Huntington’s, Parkinson’s or a learning disability.


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