St Mary's Care Home

19 Dunstable Road, Luton LU1 1BE
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9.7 182 Reviews
  • St Mary's Care Home, Luton
St Mary’s provides quality residential and nursing care, whilst also specialising in palliative, respite and post operative convalescence care. They also offer nursing care for people living with Parkinson's, Huntington's disease and dementia (dependent on need).

Residents have a choice of places to find company or quiet time – from the vintage café, comfortable lounges, to the lovingly tended gardens. With high ceilings, big rooms and sash windows, residents can enjoy ample light in a refreshing open environment.

Many staff have been at St Mary's for a long time; they enjoy getting to know residents and often build warm friendships with them.

The home is ideally located with Luton town just a short walk away, or you can hop on a bus right outside the home.

Dietary needs are discussed on arrival and incorporated into a menu of fresh seasonal produce, eaten in the bright and airy dining rooms or in the privacy of clients’ own bedrooms.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

Games, outings and entertainments are all part of a varied activities programme, with the calendar including coffee mornings, beauty therapy, musical performances and a themed event each month.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK St Mary's Care Home.

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Care Provided by St Mary's Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Sandra Do Carmo Miranda (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2003

Funding & Fees Guide for St Mary's Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


St Mary's Care Home Reviews (182)

Total of 182, showing 101-120
9.7

St Mary's Care Home has a Review Score of 9.7 (9.694) out of 10, based on 41 reviews in the last 2 years. Over all time St Mary's Care Home has 182 reviews.

Overall Experience

  • 141
  • 35
  • 3
  • 2
  • 1

Date Published

182
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141

Review from Russell M (Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at St Mary's Care Home has been a very happy one. You are treated as a member of the family. I was so happy on my first stay and requested to come back a second time.

Reply from Emily Wilson, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you for your really kind feedback, we are pleased that you're happy with the care provided at St Mary's Care Home.


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Review from Jackie B (Wife of Resident) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall care and attention is great.

Reply from Emily Wilson, Customer Advisor on behalf of the team at St Mary's Care Home

Thank you for your kind feedback. Please let us know if there is anything else we can do to help.


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Review from A W (Daughter of Resident) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lived at St Mary's for 3 1/2 years. During that time, she was looked after in a caring way. Any issues were taken on board immediately and dealt with in a professional manner.

Reply from Greta Narbutaityte, Customer Adviser at St Mary's Care Home

Thank you for your kind words. We are very happy to hear you are satisfied with the quality of our care.


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Review from Agnes R (Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I haven't been here for long, but I have no cause for any concerns. The staff are all helpful and kind.

Reply from Greta Narbutaityte, Customer Adviser at St Mary's Care Home

Thank you for your kind words. We really appreciate you taking the time to leave us your comments.


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Review from J M (Daughter of Resident) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Mary's Care Home has looked after my mother with care and dignity. We have been able to see my mother any time, as long as we phone before we come. All the staff is friendly and willing to help when asked.

Reply from Emily Wilson, Customer Services Adviser at St Mary's Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Mother in our care. Thank you for your understanding during such a difficult time. We appreciate it must have been so hard not being able to see your loved one for such a long time; we are glad you are able to visit now. Please let us know if there is anything else we can do to help.


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Review from Roy R (Son of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is not in good health and at times exhibits quite challenging behaviours. The staff at St Mary's invariably deal with her in a caring but professional manner. During the current lockdown period, they have contacted me to keep me in touch with various aspects of her current care. Prior to this,
they have always been helpful and informative during visits. Some have seemed to me to go well beyond what might be considered the requirements of their jobs.

Reply from Greta Narbutaityte, Customer Adviser at St Mary's Care Home

We are very happy to hear you are satisfied with the quality of our care. Thank you for your kind words.


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Review from V W (Wife of Resident) published on 23 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was very happy here. He was very well looked after. They were very kind and caring. Helpful. Nothing too much trouble. Kept him clean. All nurses key workers, doctors.

Reply from Greta Narbutaityte, Customer Adviser at St Mary's Care Home

Thank you for your praise, and thank you for trusting us with your husbands care.


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Review from Elaine A (Daughter of Resident) published on 23 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The entertainment is pleasant. My mother said that she liked her room. The staff were helpful. Visiting my mother in the home was a nice experience. It is very clean and bright. The staff tried their best, I was impressed with the home.

Reply from Greta Narbutaityte, Customer Adviser at St Mary's Care Home

Thank you for trusting us with your mother's care. We really appreciate you taking the time to leave us such lovely comments.


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Review from M B (Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is supportive and caring. My experience has been good so far. I am truly grateful to everyone for their help.

Reply from Greta Narbutaityte, Customer Advisor at St Mary's Care Home

Thank you for your kind words. We are glad to hear you are enjoying yourself in our care.


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Review from J H (Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Comfortable, plus the nurses and carers are all very helpful and pleasant.

Reply from Greta Narbutaityte, Customer Advisor at St Mary's Care Home

We are very happy to hear you are satisfied with the quality of our care.


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Review from E F (Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the care here, everyone is very nice and caring. I get everything on time.

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Review from F K (Resident) published on 20 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been treated with care and kindness and have been thankful.
I could have done with being explained how things work, but know I know, I just go with the flow.
I am happy here. The staff do a good job. Although I feel that they are overrun, need more staff.

Reply from Greta Narbutaityte, Customer Adviser at St Mary's Care Home

Thank you for your praise. We will certainly discuss your feedback with the home’s manager to help us continually improve our service.


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Review from S R (Cousin of Resident) published on 31 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The fabric of the building and the people were excellent in all areas. What a care home should be.

Reply from Greta Narbutaityte, Customer Adviser at St Mary's Care Home

Thank you for such lovely comments, we really appreciate it.


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Review from D J (Friend of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Treated very nicely, by staff showing feelings and love. I was contacted by staff when my friend was ill, also when he passed away. A lovely nurse broke the new superbly, with feeling. Loved the visitors, tea/coffee, room. Thank you to all.

Reply from Greta Narbutaityte, Customer Advisor at St Mary's Care Home

Thank you for taking the time to leave such lovely comments, we really appreciate it.


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Review from Malcolm S (Son of Resident) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father was in St Mary's Care Home for palliative care. During his brief stay, he received the best care we as a family could have hoped for. All staff were supportive, understanding, caring and treated him with dignity. We were concerned that when we left the hospital his needs would not be met,
but they were and more.

Reply from Greta Narbutaityte, Customer Adviser at St Mary's Care Home

We are very sorry about your loss. Thank you for taking the time to leave your comments.


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Review from A M (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall St Mary's is a lovely home and people working there genuinely care. At times I do feel the staff needs to be a little more considerate when a resident has an infection or are poorly as this can change their behaviour until the infection is cleared. But they seem to think that it is the resident
who should be more mindful as they are always complaining about the resident's behaviour. Night staff also seem to think the residents should be asleep, but not everyone likes to especially if they are confused.

Reply from Greta Narbutaityte, Customer Adviser at St Mary's Care Home

Thank you for taking the time to leave your review. We will discuss your feedback with the home’s manager to help us continually improve our service.


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Review from B M (Daughter of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found this home very caring. Staff extremely helpful, especially when my mother passed away.

Reply from Greta Narbutaityte, Customer Adviser at St Mary's Care Home

We are so sorry about your mothers passing. Please accept our deepest condolences and thank you for your kind comments.


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Review from T W (Son of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Once again, St Mary's have really looked after my 103-year-old Father with the best of care; when we needed help.

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Review from Paul M (Son of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to St Mary's in September 2019 for palliative care. Our decision to place Mum there was initially due to the enthusiasm and professionalism of the staff member showing us around. Since admission, our decision to place Mum here has been confirmed as the best thing we could have done.
Staff at all levels, both nursing and others, are superb.
All the staff are caring and polite and always willing to spend time with her and her needs. Mum died this morning and the way we were treated was exceptional. Thank you to them all from her family.

Reply from Greta Narbutaityte, Customer Adviser at St Mary's Care Home

Thank you for such kind words. We are very saddened about your mothers passing. Please let us know if there is anything else we can do to help you through such a difficult time.


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Review from V W (Daughter of Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is clean and tidy and staff are super-efficient. My mum was only in the home for about 4 months, and she was very happy with her care, staff were kind, gentle and warm. When my mother died, the staff couldn't do enough. She was treated with respect before and after. I can't thank the staff
enough. If I have to go to a home, I will pick St Mary's.

Reply from Greta Narbutaityte, Customer Adviser at St Mary's Care Home

Thank you for taking the time to leave such a lovely review. We will certainly pass on your kind words to the relevant staff.


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Current Review Score: 9.7 (9.694)

Overview of Review Score

The Review Score of 9.7 (9.694) out of 10 for St Mary's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.694 for St Mary's Care Home is calculated as follows: ( (361 Excellents x 5) + (106 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 480 Ratings = 4.694

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Mary's Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Feb 2025

St Mary's is a well-established home, we welcoming residents with a range of residential and nursing care needs. That includes those living with Huntington’s, Parkinson’s or a learning disability.


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