St Mary's Care Home

19 Dunstable Road, Luton LU1 1BE
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9.7 182 Reviews
  • St Mary's Care Home, Luton
St Mary’s provides quality residential and nursing care, whilst also specialising in palliative, respite and post operative convalescence care. They also offer nursing care for people living with Parkinson's, Huntington's disease and dementia (dependent on need).

Residents have a choice of places to find company or quiet time – from the vintage café, comfortable lounges, to the lovingly tended gardens. With high ceilings, big rooms and sash windows, residents can enjoy ample light in a refreshing open environment.

Many staff have been at St Mary's for a long time; they enjoy getting to know residents and often build warm friendships with them.

The home is ideally located with Luton town just a short walk away, or you can hop on a bus right outside the home.

Dietary needs are discussed on arrival and incorporated into a menu of fresh seasonal produce, eaten in the bright and airy dining rooms or in the privacy of clients’ own bedrooms.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

Games, outings and entertainments are all part of a varied activities programme, with the calendar including coffee mornings, beauty therapy, musical performances and a themed event each month.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK St Mary's Care Home.

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Care Provided by St Mary's Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Sandra Do Carmo Miranda (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2003

Funding & Fees Guide for St Mary's Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


St Mary's Care Home Reviews (182)

Total of 182, showing 121-140
9.7

St Mary's Care Home has a Review Score of 9.7 (9.694) out of 10, based on 41 reviews in the last 2 years. Over all time St Mary's Care Home has 182 reviews.

Overall Experience

  • 141
  • 35
  • 3
  • 2
  • 1

Date Published

182
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141

Review from B P (Daughter-in-law of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team deserves the highest praise. As well as the obvious things you look for in a care home they go well beyond this. Nothing is too much trouble, and their kindness and help when mother died on Friday was so appreciated by her family. Our very grateful thanks.

Reply from Greta Narbutaityte, Customer Adviser at St Mary's Care Home

Thank you for your praise. Please accept our condolences and let us know if there is anything else we can do to help you through such a difficult time.


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Review from W O (Nephew of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A massive thank you to all the staff who cared for my aunt during the last few weeks of her life. They all displayed great care and patience, to make her stay as comfortable as possible. Thank you again for all your kindness.

Reply from Greta Narbutaityte, Customer Adviser at St Mary's Care Home

Thank you for trusting us with your aunts care. Please let us know if there is anything else we can do to help you or your family.


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Review from B R (Wife of Resident) published on 1 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most caring and understanding staff, who are willing and able to face and meet my husband's most challenging needs, with his rare and complex syndrome. Warm greetings on each visit and willing to listen to our concerns and needs. My husband has been well looked after and is happy within this environment,
he is responsive to all staff, with smiles and eye expression making all the family less anxious.

Reply from Greta Narbutaityte, Customer Adviser at St Mary's Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your husband in our care. Please let us know if there is anything else we can help with.


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Review from P C (Son of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely considerate and caring nurses who go the extra mile to make you feel welcome and who devote themselves to the care of the resident.

Reply from Greta Narbutaityte, Customer Adviser at St Mary's Care Home

It is always lovely hearing feedback from family and friends of our residents, we are very delighted you feel welcome and at ease with us.


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Review from P G (Son of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the team looked after my father very well. I felt he was in good hands and was comfortable leaving him in these hands for the short period he stayed here. They are very compassionate and professional. I know that in the future if I need their service I can be reassured he is in the best hands.

Reply from Greta Narbutaityte, Customer Adviser at St Mary's Care Home

Thank you for your kind words. It is always nice to hear words like “compassionate” and “professional” being used to describe our care. We hope to see you again in the future.


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Review from Jacqui W (Daughter of Resident) published on 6 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed at St Mary’s for palliative care and I cannot praise the staff who looked after her highly enough. From the moment we walked into the home until the day we left we received nothing but support and compassion from everyone. The carers and nurses give 100% to residents and their family which
is needed when faced with a terminal illness.
The facilities are superb and the rooms modern and well equipped. My mum's seven weeks there were peaceful and I wouldn’t hesitate recommending to others needing a care home.

Reply from Greta Narbutaityte, Customer Adviser at St Mary's Care Home

Thank you Jacqui for your feedback. We are sorry about your loss. We hope you can go away from this with fond memories of her last weeks.


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Review from Phil B (Son of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been well looked after in the time he has been at St Mary's.

Reply from Greta Narbutaityte, Customer Adviser at St Mary's Care Home

Thank you for trusting us with your father's care.


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Review from R T (Daughter-in-law of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really good care. Well run.

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Review from Brenda R (Daughter of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in residence at St Mary's Care Home for just two months. Whilst it took her three or four weeks to settle she now seems very happy and content and cannot speak more highly of the care and kindness that she receives on a daily basis. That to us as a family is so very important. We visit
mum at least every other day and always get a warm and friendly welcome.

Reply from Greta Narbutaityte, Customer Adviser at St Mary's Care Home

Thank you for your kind words. It is always lovely to hear from family members feeling like their loved one is looked after. Thank you for trusting St Marys with your mums care.


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Review from Deborah H (Daughter of Resident) published on 7 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thought the staff considerate and caring.

Reply from Greta Narbutaityte, Customer Adviser at St Mary's Care Home

Thank you for your kind words.


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Review from P B (Son of Resident) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a period in hospital, Dad was transferred to St Mary's. Our family were very impressed with the quality of staff who looked after Dad during his all too brief stay of six weeks. Nothing was too much trouble. Anytime one of the family would visit Dad, all the staff greeted us with a smile and
a kind word. We know dad was happy with the home and he was made comfortable during his final days on this earth.

Reply from Greta Narbutaityte, Customer Adviser at St Mary's Care Home

Thank you for taking the time to leave your comments. We are saddened with the loss of your father and we can only hope St Mary's could help you through this difficult time.


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Review from Andrea B (Daughter of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having my mum here for the last few days of her life I am very impressed. I have had experience of other care homes but this is by far the friendliest and homeliest I have been to. From the manager down all the staff I have met were lovely. Great food and good parking all in the centre of town. Good
job everyone.

Reply from Greta Narbutaityte, Customer Adviser at St Mary's Care Home

Thank you for taking the time to leave your feedback and we are very pleased with your kind words. It is very nice to hear that you can feel at ease with your mum in our care and hope to continue in providing the best possible care.


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Review from Mark L (Respite Resident) published on 11 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I travelled on my own to have surgery. Upon my discharge from the hospital, I needed a place to finish my recovery before I could be cleared to travel back to my home country. St. Mary's was everything that I wanted for my recuperation. It was warm, clean, quiet, had good food, and was conveniently
located to shops. But what really stood out was the staff. The nurses on duty gave me the peace-of-mind I needed. Everyone was exceptionally caring and attentive to my needs. Though my stay was a short one, I could not have been more satisfied. Thank you to everyone for making me feel welcome and helping me make a speedy recovery.

Reply from Greta Narbutaityte, Customer Adviser at St Mary's Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the home's manager. The Bupa Customer Care Team.


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Review from Sue T (Daughter of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to St Mary's for palliative care as part of an end of life arrangement. For those few days, my mother and I never left his side. We were all cared for with tender regard and dignity and felt totally supported by all the staff, nursing and domestic. It was the best place next to
home for my dad, so much so that St Mary's now has a special place in my heart.

Reply from Greta Narbutaityte, Customer Adviser at St Mary's Care Home

Thank you for your review. We are pleased to hear about your experience and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Kevin O (Son of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we were greeted we knew we were in safe and caring hands. Every member of staff was polite and helpful. Dad was treated with dignity and kindness as were we. Simply excellent staff at 'end of life' were superb. Many thanks.

Reply from Greta Narbutaityte, Customer Adviser at St Mary's Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your kind comments and will share them with the home’s manager. The Bupa Customer Care Team.


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Review from Andrew T (Son-in-law of Resident) published on 10 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As soon as my wife was informed by the hospital that her father was in an End of Life situation we were desperate to get him moved to a more peaceful environment where he could receive appropriate care and support. St Mary's proved to be the perfect solution. The nursing staff and carers were friendly
and empathetic, the atmosphere relaxed and inviting. We received the support that we needed as a family right up to the end.

Reply from Greta Narbutaityte, Customer Adviser at St Mary's Care Home

Thank you for your review. We are sorry to hear about your family members passing. We appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Peter M (Son of Resident) published on 3 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first thing we noticed was that St Mary's did not smell. The staff were friendly and caring and seemed to really care about the residents. Management were available and listened and always found time to discuss my father's care. Apart from my father not wanting to be there instead of his own home
he felt that he was treated with care by most of the staff. There were some exceptions - so good not excellent!

Reply from Greta Narbutaityte, Customer Adviser at St Mary's Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Davis H (Respite Resident) published on 2 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stay has been comfortable and I have been treated with great respect.

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Review from Margaret O (Daughter of Resident) published on 12 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Even though my father was only in St Mary’s for 3 weeks all the staff knew his name and made his stay enjoyable

Reply from Josephine Gaupholm, Customer Adviser at St Mary's Care Home

Thank you for your review of St Mary's Care Home. We are pleased to hear that your father had an enjoyable stay at the home. We will share your comments with the home manager. The Bupa Customer Care Team.


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Review from Carolyn W (Daughter-in-law of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't fault any of the staff or management at the home. The carers, although often not enough of them usually only 2, went out of their way to provide care and show great consideration for Mum's needs. They were always cheerful although I felt at times they were under a lot of stress. Even at
the end of Mum's life, they couldn't do enough and still thought about Mum's needs. The rooms were always cleaned and the bed linen changed regularly. Overall they made Mum's last few months the best they could have been.

Reply from Josephine Gaupholm, Customer Adviser at St Mary's Care Home

Thank you for your review of St Mary's Care Home. We are pleased to hear that the home made your mum's last few months the best they could have been. We will share your comments with the home manager. Our deepest sympathies, the Bupa Customer Care Team.


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Current Review Score: 9.7 (9.694)

Overview of Review Score

The Review Score of 9.7 (9.694) out of 10 for St Mary's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.694 for St Mary's Care Home is calculated as follows: ( (361 Excellents x 5) + (106 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 480 Ratings = 4.694

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Mary's Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Feb 2025

St Mary's is a well-established home, we welcoming residents with a range of residential and nursing care needs. That includes those living with Huntington’s, Parkinson’s or a learning disability.


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