St Mary's Care Home

19 Dunstable Road, Luton LU1 1BE
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9.7 182 Reviews
  • St Mary's Care Home, Luton
St Mary’s provides quality residential and nursing care, whilst also specialising in palliative, respite and post operative convalescence care. They also offer nursing care for people living with Parkinson's, Huntington's disease and dementia (dependent on need).

Residents have a choice of places to find company or quiet time – from the vintage café, comfortable lounges, to the lovingly tended gardens. With high ceilings, big rooms and sash windows, residents can enjoy ample light in a refreshing open environment.

Many staff have been at St Mary's for a long time; they enjoy getting to know residents and often build warm friendships with them.

The home is ideally located with Luton town just a short walk away, or you can hop on a bus right outside the home.

Dietary needs are discussed on arrival and incorporated into a menu of fresh seasonal produce, eaten in the bright and airy dining rooms or in the privacy of clients’ own bedrooms.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

Games, outings and entertainments are all part of a varied activities programme, with the calendar including coffee mornings, beauty therapy, musical performances and a themed event each month.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK St Mary's Care Home.

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Care Provided by St Mary's Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Sandra Do Carmo Miranda (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2003

Funding & Fees Guide for St Mary's Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


St Mary's Care Home Reviews (182)

Total of 182, showing 141-160
9.7

St Mary's Care Home has a Review Score of 9.7 (9.694) out of 10, based on 41 reviews in the last 2 years. Over all time St Mary's Care Home has 182 reviews.

Overall Experience

  • 141
  • 35
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Date Published

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141

Review from Gill B (Daughter of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum liked her stay very much. Food was very nice but large portions. Staff very nice and friendly. She enjoyed the afternoon tea party. The home always looked and smelt fresh and clean. Over the two week stay, Mum was able to have an appointment with the hairdresser and chiropodist which she was very
happy about.

Reply from Josephine Gaupholm, Customer Adviser at St Mary's Care Home

Thank you for your review of St Mary's Care Home. We are pleased to hear that you and your mum have had a positive experience with the home and appreciate your comments regarding the food and friendly staff. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Lesley G (Daughter of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in the care home since the middle of 2018. She was prior to this at home not eating, drinking or taking her medication. Within a week or two at the home, they managed to reverse this situation resulting in the improvement of her health and wellbeing. Whilst in the home, she was always
looked after with dignity and respect.

Reply from Josephine Gaupholm, Customer Adviser at St Mary's Care Home

Thank you for your review of St Mary's Care Home. We are pleased to hear that you and your mother have had a positive experience with the home and appreciate your comments regarding your mum being treated with respect and dignity. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Lyn B (Friend of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always welcoming and friendly and take a genuine interest in the residents. Nothing is too much trouble. I feel confident the staff help my friend to drink and always willing to make her another cup of tea.

Reply from Josephine Gaupholm, Customer Adviser at St Mary's Care Home

Thank you for your review of St Mary's Care Home. We are pleased to hear about your positive experience at the home and appreciate your comments regarding the welcoming and friendly nature of the staff. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Lynda M (Daughter of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such caring people at St Mary's. Each and every one of them did their job well. The administrator was fabulous, making the process of admission for my dad as easy as possible. The manager took such good care of us and nothing was too much trouble for her. All the carers, RGN's were so approachable and
caring. Activities do a great job and the tea ladies and cleaners too.

Reply from Josephine Gaupholm, Customer Adviser at St Mary's Care Home

Thank you for your review of St Mary's Care Home. We are pleased to hear that you and your father have had a positive experience at the home and appreciate your comments regarding the care your family has received. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Nigel B (Son of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care was truly exceptional at all times and my father loved his time in the home. All the staff knew him by his name and were always attentive to his needs, as well as warm, positive and gentle with him. He found the home to be a peaceful oasis at a tough time.

Reply from Gabriella Mills, Customer Adviser at St Mary's Care Home

Thank you for your review of St Mary's Care Home. We are pleased to hear that your father enjoyed his time here. We appreciate your comments on the staff and glad to hear that they cared for your father well. We will share your comments with the care homes manager. The Bupa Customer Care Team.


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Review from Dan K (Son of Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Mary's accepted dad on short notice when we realised that he needed 24/7 care with mobility and increasingly early dementia. The whole team - nurses, management, kitchen, housekeeping and caring staff were all great and were compassionate and caring. I was very happy with the care that dad received.
We only moved him to be closer to family 200 miles away. Thank you so much.

Reply from Gabriella Mills, Customer Adviser at St Mary's Care Home

Thank you for your review of St Mary's Care Home, we are pleased to hear that you have had a positive experience of our home and that your dad is being well cared for. We appreciate your comments on the home and the staff working there and will pass this on to the care home's manager. The Bupa Customer Care Team.


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Review from Donna P (Daughter of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident at St Mary's for nearly 5 years. His care and environment are second to none. The staff, carers, admin, RGNs are very supportive of me, mum and of course my dad. I would have no hesitation in recommending St Mary's.

Reply from Holly McGough, Customer Adviser at St Mary's Care Home

Thank you for your review. We are pleased to hear about the positive experience you and your family have had at St Mary's and appreciate your comments. We will share these with the home's manager. The Bupa Customer Care Team.


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Review from Barbara M (Wife of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having spent many weeks looking for a care home for my husband, we found St Mary's. The best thing we ever did. He has been very well looked after and happy, joins in with the activities, eating everything and has not asked when he will be coming home. All in all a great find which we would use again.
He will have had a great 6 week holiday.

Reply from Gabriella Mills, Customer Advisor at St Mary's Care Home

Thank you for your review. We are pleased to hear your husband has had a positive experience at St Mary's and appreciate your comments of our home. Your comments will be shared with the home's manager and look forward to welcoming you back. Bupa Customer Care Team


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Review from Rochelle B (Granddaughter of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was staying at St Mary's in January 2018 for 2 weeks before she sadly passed away. We thought she had at least 3-4 months left but God called her home earlier. In that time, she was in the best hands at St Mary's. The staff really care about their patients, treated her with the utmost
respect, made sure she was always comfortable and happy and most importantly spent time with her when we weren't able to. I am truly thankful to this care home and would recommend it to anyone. We looked at 4-5 different homes in Luton and this was the cleanest, friendly and I'm so glad my grandma was here when she passed.

Reply from Jayne Duck, Customer services administrator at St Mary's Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and such kind words. It is the little things like a smile or just spending time with someone that makes all the difference and I'm sure that in time when you look back on the time your grandmother spent with us this will give you comfort knowing that she was well cared for.


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Review from Bruce B (Son of Resident) published on 23 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We carefully chose St Mary's to care for my father to provide 'respite' care following an operation. The staff have been truly exceptional all round with really excellent nursing/medical staff and we cannot speak highly enough of St Mary's and their staff.

Reply from Jayne Duck, Customer services administrator at St Mary's Care Home

Thank you for your review and such kind words about our staff. I hope that your farther is now back in good health.


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Review from Susan L (Niece of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt was a client at St Mary's Care Home from October 2017 until January 2018 where she passed away sadly. Although my aunt needed full nursing care she was nursed in bed, her care was excellent, she was treated with dignity and made comfortable at all times. She loved her room and surroundings.
Also after my aunt passed away the help and support we received as a family was excellent.

Reply from Jayne Duck, Customer services administrator at St Mary's Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words. It is so nice to hear that your aunt loved her room and that she was well cared for.


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Review from Christine B (Daughter of Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into St Mary's Care Home Easter Monday 2017. In the six months she was in the home she received excellent nursing care, the staff were very professional and friendly. The staff were very supportive to me during my mother's last week prior to her death. I couldn't be more impressed with
the care and dignity given to my mother.

Reply from Jayne Duck, Customer Services Administrator at St Mary's Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words about our staff. It is so nice to hear that both your mum and yourself were well cared for.


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Review from B M (Sister-in-law of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law was transferred to St Mary's Care Home from hosptial after suffering a stroke, unfortunately, her stay was short as she dies within two and a half weeks stay.
The care that she was given was exemplary. Every staff members that we encountered was considerate, caring and treated with
dignity.
As a family, we were all pleased that she had her last days in such a beautiful environment.

Reply from Jayne Duck, Customer Services Administrator at St Mary's Care Home

I am so sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words about our staff. I hope that in time you have peace of mind knowing that she was well cared for.


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Review from Sheila E (Resident) assisted by family/friend published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and consideration, all staff are first class in their care and attitude towards me. The choice of meals is very good and all served with a smile standard of room maintenance is very good. I would be very happy to recommend this care home to anybody in a similar situation to me.

Reply from Jayne Duck, Customer services administrator at St Mary's Care Home

Thank you for your review. I'm so glad to hear that you are well cared for in our care. It is the little things like a smile that makes all the difference.


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Review from Sandra M (Daughter of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we had to make the heart-wrenching decision that we were not able to cope with looking after our dear mum anymore, we felt we had in some way let her down. We had been by her side throughout her terrible illness and just didn't want anyone else to do it for us.
Would you be there when she called
for help? Would you hold her hand when she needed company? Would you make sure she wasn't feeling pain? How could anyone else possibly do all those things the way we would want them done.


From the very first phone call, the first meeting, a great cloud was lifted from over our heads. It sounded like we had found the perfect place for mum to end her days.


Mum was so impressed with the food, which sadly was only to be enjoyed for a couple of days. You took on our mum and from the very start you cared for her, cleaned her, looked after her every need, always made us feel so welcome and we knew that mum had the best of care that we could possibly have wished for. You gave her her dignity right to the very end and you gave us solace needed to be there at her passing and the time needed until we were ready to say our goodbyes and leave her to your professionalism after her passing.


We cannot express enough in words, our deepest gratitude for your compassion, your hard work and the absolute tremendous care you hare our dear mum in life and tight to the very end.


We thank you from the bottom of our hearts.


Reply from Jayne Duck, Customer Services Administrator at St Mary's Care Home

I am so sorry to hear of your loss, please accept our condolences. Thank you for your review and such kind words about our staff. It is the little things like holding a hand or just a smile that makes all the difference. I hope that in time when you look back on the short time that your mum spent with us it gives you peace of mind knowing that she was well cared for and as hard as the decision was, you made the right decision.


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Review from Betty C (Resident) published on 2 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a total knee replacement and I wanted to go somewhere to help me convalesce. St Mary's was wonderful and looked after me with the greatest of care. All the staff were so friendly and caring and did everything they could to help me. The food was excellent and I could ask for anything at any time.
It was lovely that I could take part in activities and meet other residents. I would certainly recommend St Mary's and I would like to say a big 'thank you'.

Reply from Jayne Duck, Customer Services Administrator at St Mary's Care Home

Thank you for your review. I'm so glad to hear that you enjoyed your stay with us and hope that you are back in good health after your knee replacement.


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Review from Nicolas Andrew M (Nephew of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very clean and very well proportioned rooms. The only thing I feel is beyond my comprehension is why the night bell or day bell is not working, but not much to add but the day room in which I visited my relative seemed very cramped. I can't really comment on the food because the resident is nil by mouth
but her appearance seems quite good.

Reply from Jayne Duck, Customer services administrator at St Mary's Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Margaret H (Niece of Resident) published on 15 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has spent the last year here and has had so much care from all the staff. I would recommend this care home to everyone.

Reply from Jayne Duck, Customer services administrator at St Mary's Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Dorothy S (Relative of Resident) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff were always pleasant and would give good care to my ex-husband, who sadly passed away whilst residing at St Mary's. He was treated with much dignity at all times.

Reply from Emily Wilson, Customer Service Administrator at St Mary's Care Home

Thank you for your lovely review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Debbie G (Daughter of Resident) published on 13 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was at St Mary's Care Home for 3 months for end of life care, having previously lived at another care home for about 4 years. St Mary's management and staff are professional, caring, genuine, experienced, compassionate and very open. My Dad received high-quality care, we were made to feel
welcome and the communication was very good. I felt confident that my Dad was being looked after when I wasn't there. I'm pleased my Dad's final 3 months were spent in such a warm and kind environment, it means a lot to me and the rest of the family.

Reply from Jayne Duck, Customer services administrator at St Mary's Care Home

So sorry to hear of your loss. Please accept our condolences. Thank you for your review and kind words about our staff. It is lovely to hear that in the last months of your dad's life you and your family had peace of mind knowing that he was well care for.


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Current Review Score: 9.7 (9.694)

Overview of Review Score

The Review Score of 9.7 (9.694) out of 10 for St Mary's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.694 for St Mary's Care Home is calculated as follows: ( (361 Excellents x 5) + (106 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 480 Ratings = 4.694

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Mary's Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Feb 2025

St Mary's is a well-established home, we welcoming residents with a range of residential and nursing care needs. That includes those living with Huntington’s, Parkinson’s or a learning disability.


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