St Mary's Care Home

19 Dunstable Road, Luton LU1 1BE
Submit a Review
9.7 182 Reviews
  • St Mary's Care Home, Luton
St Mary’s provides quality residential and nursing care, whilst also specialising in palliative, respite and post operative convalescence care. They also offer nursing care for people living with Parkinson's, Huntington's disease and dementia (dependent on need).

Residents have a choice of places to find company or quiet time – from the vintage café, comfortable lounges, to the lovingly tended gardens. With high ceilings, big rooms and sash windows, residents can enjoy ample light in a refreshing open environment.

Many staff have been at St Mary's for a long time; they enjoy getting to know residents and often build warm friendships with them.

The home is ideally located with Luton town just a short walk away, or you can hop on a bus right outside the home.

Dietary needs are discussed on arrival and incorporated into a menu of fresh seasonal produce, eaten in the bright and airy dining rooms or in the privacy of clients’ own bedrooms.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

Games, outings and entertainments are all part of a varied activities programme, with the calendar including coffee mornings, beauty therapy, musical performances and a themed event each month.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK St Mary's Care Home.

Show St Mary's Care Home on the Map

Care Provided by St Mary's Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Sandra Do Carmo Miranda (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2003

Funding & Fees Guide for St Mary's Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


St Mary's Care Home Reviews (182)

Total of 182, showing 161-180
9.7

St Mary's Care Home has a Review Score of 9.7 (9.694) out of 10, based on 41 reviews in the last 2 years. Over all time St Mary's Care Home has 182 reviews.

Overall Experience

  • 141
  • 35
  • 3
  • 2
  • 1

Date Published

182
25
35
41
141

Review from Marian P (Daughter of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was resident at St Mary's Care Home from 10th April to 6th June 2017. We have only praise for all the staff who work as a team to ensure 'the home from home' meets all the residents' needs. The food is of excellent quality and the home is kept spotlessly clean. Interaction with the residents
ensures their mental stimulation (where possible) is fully engaged. Our mum loved playing bingo and dominos - games she would never have entertained at home.

Reply from Natalie Krisman, Customer Care Team at St Mary's Care Home

Thank you for your review about our homes. We are pleased to hear about your mother's positive experience with us and we will pass your comments on to the home's manager - Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Katherine B (Daughter of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was transferred to St Mary's Care Home from the hospital to receive palliative end of life care.
Dad's stay was short but the care he was given was exemplary. It was a very difficult time for our family but every member of staff that we encountered was considerate, respectful and caring.
They
didn't just care for our dad, but also for us as a family, which made a very sad time more bearable and for that, I am truly grateful.

Reply from Jayne Duck, Customer Services Administrator at St Mary's Care Home

So Sorry to hear of your loss please accept our condolences. Thank you for your review. Although this was a sad time for you, I'm glad that this was made more bearable for you because of how your dad and your family were treated by the staff at the home. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen C (Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent all round. Can not praise the dedicated and genuinely caring staff enough. They carried out their (sometimes difficult) duties with care, efficiency and good humour. Nothing it seems was too much trouble. The overall standard was faultless, especially a lovely lady who organised social events,
games etc... and charming details.
Well done St Mary's

Reply from Jamie, National Development Manager at St Mary's Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K G (Wife of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

It was a very warm welcome to my husband when he had been transferred from the hospital to have palliative care at St Mary's Care Home in Luton. It was a short stay as he died 12 days later. It was a very warm, caring and friendly atmosphere and lots of love that all the staff had given to him, these
kindnesses will surely be remembered. On behalf of my husband, I was impressed and would like to thank you at such a precious time.

Reply from Emily Wilson, Customer Service Administrator at St Mary's Care Home

Thank you so much for your review, we appreciate your feedback. I am so pleased that your husband received lots of care, love and support during his stay. Condolences to you and your family during this time. I will share your comments with the home’s manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Catherine A (Daughter of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent, caring staff. Very homely environment. Relatives and friends were welcome at any time. My mother was very comfortable and well cared for in her final days.

Reply from Emily Wilson, Customer Service Administrator at St Mary's Care Home

Thank you for sharing such a kind review with us, we really appreciate it. I am so pleased to hear that your Mother received the high-quality care she required at this home. It is our duty to make our residents feel at home, so knowing the environment reflected that is very nice to hear. I will pass on your kind words to the home manager. Thank you again for your feedback, best wishes, The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael T (Son-in-law of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

1) Not very happy with the service provided by the doctor's surgery allocated.
2) Understaffed as they seemed under pressure.
3) Constant problems with lost laundry, not always resolved.
4) Whilst the staff and care provided was excellent, the décor was tired and outdated.
5) Bedtime very early
in evenings (16:30?).
6) Visitors and family always made welcome and offered support when necessary.

Reply from Emily Wilson, Customer Service Administrator at St Mary's Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan T (Brother of Resident) published on 19 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Brother has been a resident at St Mary's for the past 18 months, following his discharge from the hospital. The staff are always friendly, welcoming and professional at all times. I would have no hesitation in recommending this friendly care home.

Reply from Emily Wilson, Customer Service Administrator at St Mary's Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rachael R (Daughter of Resident) published on 2 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

St Mary's Care Home is like a family. Although we were only there for 5 days, they made our Dad and family extremely welcome. Cups of tea and food were offered at an extremely difficult end-of-life care. All staff were supportive and always had time to answer questions and offer support. My Dad was
very ill and they helped make it a peaceful, pain-free and special time in his last few days. I couldn't have imagined a more appropriate/serene way to go!

Reply from Jayne Duck, Customer services administrator at St Mary's Care Home

Thank you for your review, we appreciate your feedback. We are so sorry to hear about the loss of you Dad. We will share your kind words with the home’s manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A F (Daughter of Resident) published on 28 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum received palliative care at St Mary's Care Home from April to September 2016. All the staff were so caring, nothing was too much trouble. Spotlessly clean, food superb, a room with French doors which opened onto a beautiful courtyard. Perfect. We have encountered many care homes in Luton and
St Mary's Care Home is definitely the best!

Reply from Rose Pickering, Customer Service Administrator at St Mary's Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R B (Son of Resident) published on 9 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother entered St Mary's Care Home in late June 16 with c.h.c funding from the hospital. She was totally dependent on the carers and staff. My family were most impressed with the care my mother was given and the warm and friendly atmosphere of the home which was extended to my family as well. We
found the accommodation and surrounding most pleasant.

Reply from Rose Pickering, Customer Service Administrator at St Mary's Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D R (Nephew of Resident) published on 26 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle went to St Mary's for palliative care. He was treated with absolute respect and dignity. Everyone we met was friendly and caring and the home itself was bright, fresh and airy. The overall feeling was one of caring and brightness. Wonderful place and wonderful staff - thank you to all.

Reply from Rachel Elliott, Customer Service Administrator at St Mary's Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael A (Brother of Resident) published on 24 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was a resident at St Mary's Care Home for almost six months. He enjoyed the caring and friendly nature of the medical and other staff. When he was able he went along to the musical events (2pm-3pm) and joined in the singing and sometimes also dancing. The facilities enabled him to sometimes
sit in the garden and enjoy the sunshine. When my brother was stronger he was able and encouraged to go out to lunch of external clubs with his family and friends. We thank you.

Reply from Rose Pickering, Customer Service Administrator at St Mary's Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A W (Son of Resident) published on 4 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was at St Mary's Care Home for three weeks having been fast-tracked from the hospital. The care he received while there was to a very high standard and the staff were very good to him in his last hours. I have already recommended to other people St Mary's Care Home.

Reply from Jayne Duck, Customer Services Administrator at St Mary's Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard M (Son of Resident) published on 25 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without exception, every member of the staff at St Mary's Care Home was fabulous all very helpful and caring and utterly compassionate.
There were, are many staff and management that went above and beyond their daily commitments to ensure my mum and I were comfortable, informed and treated with respect
for this I am humbled and grateful.

Reply from Emily Wilson, Customer Service Administrator at St Mary's Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A B (Brother of Resident) published on 26 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff always very friendly and helpful. Dedicated to residents. Excellent team.

Reply from Rose Pickering, Customer Service Administrator at St Mary's Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan J (Daughter of Resident) published on 20 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Over the past nine years of my mothers stay at St Mary's, overall the care has been good, but we had to raise some issues about her care on occasions. Mum passed away earlier this month and it has to be said, the care she and the family received was wonderful. In the last week of her life nothing was
too much trouble and mum was made comfortable and we're sure she felt loved by all who cared for her.

Reply from Rachel Elliott, Customer Service Administrator at St Mary's Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Also please accept our condolences . The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Enid (Daughter of Resident) published on 9 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The establishment is clean and well maintained. The staff are friendly and accommodating. Nothing is too much trouble. Staffing ratio is good. All staff are well informed. As a family we all felt accepted into their "family", my mother has been treated with respect and dignity at all times. The meals
are appetizing and look great. I have not come across a single staff member that doesn't have the time of day for us all, and will always chat to us and tell us what they have done with mum during the day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C B (Daughter of Resident) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Was asked to arrange 95th Birthday party for my Mum and to make it special as Mum thinks every birthday is her last. Layout in the upstairs dining room was great with a magnificent spread of mouth watering varieties of food, plated and garnished to professional standards. The kitchen staff, activities
staff and helpers excelled themselves in every way and were their usual pleasant selves and very helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G D (Resident) published on 19 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express that the service at St Mary's Care Home is so superb I don't think I could ask for more. The carers are great and will do anything to please, food is nourishing and variety great, I cannot praise it enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Terry H (Son of Resident) published on 31 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very clean. The staff are always friendly and helpful. The care always seems good and you are treated with dignity. Hope they keep on with the good work.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.694)

Overview of Review Score

The Review Score of 9.7 (9.694) out of 10 for St Mary's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.694 for St Mary's Care Home is calculated as follows: ( (361 Excellents x 5) + (106 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 480 Ratings = 4.694

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Mary's Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Feb 2025

St Mary's is a well-established home, we welcoming residents with a range of residential and nursing care needs. That includes those living with Huntington’s, Parkinson’s or a learning disability.


Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet