Review from Margaret Jean L (Sister of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience

My brother was admitted to Parkside Care Home from the hospital after being diagnosed with Parkinson's disease in 2022. The staff were excellent and caring and the home was beautifully decorated and clean. My brother was bed bound and had to be hoisted out of bed into a chair, as his health deteriorated,

and required round-the-clock nursing care. I felt completely confident that his needs were being met and the staff went over and beyond to make him as comfortable as was humanly possible. The manager was professional, approachable and ready to deal with any query. I would recommend this care home as a very pleasant place which makes residents feel completely at home. There were plenty of activities to keep residents occupied if they were able to participate. Visits were always facilitated, even once late in the evening as my brother's condition deteriorated. I genuinely feel that this care home is excellent.

Reply from Rebecca Kellegher, Customer Service Adviser at Parkside Care Home

Thank you for taking the time to leave us your comments. We are glad to help you and your family through such a difficult time and are pleased to hear you felt completely confident your brother's care needs were being met to a high standard. Thank you for choosing Parkside Care Home.

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Review from Nigel R (Son of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience

Our dad of 94 collapsed at the end of November with double pneumonia and was admitted to the hospital. Following a remarkable recovery, we soon realised Dad's independent living with Mum had come to an end.
After extensive research, Parkside respite care seemed to offer the best chance for Dad's recovery.

Within a few weeks of Dad's admission, Mum's health deteriorated resulting in her admission to Parkside so they could be together over the festive period.
We were so impressed with the speed of admission and the care given to both of them. All the staff have been amazing from top to bottom. This outstanding care has given them both the best possible start in order to continue their life together.

Reply from Rebecca Kellegher, Customer Service Adviser at Parkside Care Home

Thank you for taking the time to leave your lovely comments. We are so pleased to hear how happy you and your family are with the care provided for your parents. Thank you for choosing Parkside Care Home, and if there is anything more we can do to make their stay as comfortable as possible, please don't hesitate to contact us.

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Review from Malcolm W (Brother of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience

My dear sister arrived at Parkside on Monday 5th September and from the moment she arrived was made to feel very welcome.
All the nurses and care staff could not do enough for her and she soon settled into her new home, and she felt safe there and knew that she was getting the best care possible, and

it wasn't long before all the staff knew her by her name.
Whenever we went to visit her, we were always made to feel welcome and the staff were always concerned that we were ok as well as my sister, we were always kept up to date as to how my sister was progressing.
Every part of the building that we visited was always spotlessly clean as was my sister's room, her laundry was collected every day, returned and put away for her.
Once again I would like to thank every single member of staff who looked after my sister.
She sadly passed away on 31st December, knowing that she had been given the very best care possible.
Thank you Parkside for the care that you all gave to my sister.

Reply from David Mclean, Customer Service Adviser at Parkside Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your sister in our care. We hope Parkside Care Home did everything possible to make the transition as easy as possible and we are happy to hear you feel like a part of our Parkside family. We are saddened to hear about your loss and hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from C M (Daughter of Resident) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience

I have been really pleased with the progress and improvement in the health of my mum. Found the staff to be welcoming, kind and considerate. I feel like mum is being taken good care of at Parkside.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Parkside Care Home

Thank you for your feedback. We are happy to hear that you are pleased with the progress with your Mum's health in our care. Thank you for taking the time to share your review.

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Review from B C (Daughter of Resident) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience

My father was always cared for in a loving and caring way - despite his lack of cooperation most of the time. The family were very happy to know that he was safe and cared for at all times.

Reply from David Mclean, Customer Service Adviser at Parkside Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your father in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible.

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Review from C F (Son of Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience

Amazing home with caring staff.
Would highly recommend to others.

Reply from David Mclean, Customer Service Adviser at Parkside Care Home

Thank you for your kind words. We hope to continue providing your loved one with the best possible care. Thank you for choosing Parkside for their stay.

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Review from Q S (Son of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience

My mum was placed here following a spell in hospital. During her time here her health appeared to visibly improve, which I think is down to experiencing improved eating and mental stimulation. The staff are, almost without exception, very helpful and friendly, and the support staff (eg reception) are

very efficient and welcoming.

Reply from Amanda Barnes, Customer Service Adviser at Parkside Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that your Mums health has improved since being with us and that you found our staff to be helpful and friendly. Please let us know if there is anything we can do to make your Mums stay as comfortable as possible.

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Review from R N (Sister of Resident) published on 23 May 2022
Submitted via Website • Report

Overall Experience

What an amazing team, my brother who has a learning disability stayed here after taking a fall and being in hospital. The BUPA team helped him get back on his feet and we couldn't have done this without their support. He was looked after so well whether it was food, personal care or a simple hello -

they have been exceptional! A particular mention of the manager who is outstanding she is knowledgeable, supportive and great support to us as a family. We couldn't have done it without them! Thank you to each and every one of the team.

Reply from Amanda Barnes, Customer Service Adviser at Parkside Care Home

We appreciate you taking the time to leave us your comments, It is lovely to hear that you feel your brother received the best care when he stayed with us and that he was helped to get back on his feet after his stay in hospital. Thank you for choosing Parkside Care Home for your brothers stay.

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Review from D C (Son of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience

Very nice care home. Dad has settled in well.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Parkside Care Home

We appreciate you taking the time to leave us your comments, thank you.

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Review from C S (Next of Kin) published on 14 April 2022
Submitted via Website • Report

Overall Experience

I couldn’t be more pleased with the care my relative is receiving at Parkside. The manager and staff go above and beyond to ensure my relatives' needs are met. Not only are their basic needs met but they are also supported to participate in a good range of meaningful activities and encouraged to socialise

with other residents and staff which has led to my relative completely coming out of their shell and really enjoying their time at Parkside. The manager has kept me up to date with any concerns around my relative and was extremely supportive in assisting my relative adapting to a new home. The whole process was smooth and easy and I am fully confident that my relative is in good hands. Thank you to the manager and all of your lovely staff.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Parkside Care Home

Thank you for your lovely review. We are so happy to hear that you felt well supported through the process and that your relative is starting to feel at home at Parkside. Thank you for your kind words, I will certainly pass your thanks on to the whole team.

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Review from Victoria M (Granddaughter of Resident) published on 23 March 2022
Submitted via Website • Report

Overall Experience

My grandad had a short stay here, thankfully. The staff were abrupt and rude.
PPE was required some days but not on others, absolutely no consistency. They asked for proof of a negative LFT but didn’t actually take time to look at the result.
My grandad wasn’t mobile, they took a long time to react

when he pressed his bell.
They would give him breakfast but if it was something he didn’t like they wouldn’t offer an alternative, he just went without.
Visiting after work, in the early evening was a nightmare, sometimes you were left standing outside for up to half an hour.
The level of care for my grandad was poor and the attitude of the majority of the staff was extremely harsh. This is meant to be a place that cares for people. I would never recommend this place to anyone!

Reply from Amanda Barnes, Customer Service Adviser at Parkside Care Home

We appreciate you taking the time to leave us your feedback. We fed back to the manager who was surprised to read your comments as no concerns were raised during your visit, and the home thought you were happy with everything, please contact us so we can discuss this further and have a look into this for you.

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Review from P M (Son of Resident) published on 17 January 2022
Submitted via Website • Report

Overall Experience

Most of the staff at Parkside are very caring and considerate. My mother came into the home from a very difficult stay in hospital and since arriving at Parkside has improved in terms of overall health and well-being. I have been called with any concerns or changes to my mother's condition. The home

manager has been very attentive and helpful in answering questions and concerns. The facilities are of a high standard and clean.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Parkside Care Home

Thank you for your feedback. We are glad to hear that you feel your mother's health and well being has improved in our care. Thank you for choosing Parkside.

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Review from C N (Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience

I was admitted to the this home last year during lockdown. It was a big decision to leave my home and it felt daunting. My solicitor arranged it all for me and I am so grateful that I trusted them to do so.
The staff are very hard working, friendly and helpful. I settled well and feel safe and well

cared for.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Parkside Care Home

Thank you for your feedback. We are glad to hear that you feel safe and well cared for at Parkside. Thank you for choosing us.

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Review from J S (Son of Resident) published on 5 October 2021
Submitted via Website • Report

Overall Experience

Most of the staff were considerate and friendly, we found the weekend staff to be not as competent and less staff seemed to be available at weekends. The gardens are lovely, my Dad enjoyed walking and sitting in the peaceful spaces. The visiting restrictions made it awkward for our family to visit my

Dad as we would have liked. My Dad really enjoyed the food at Parkside. The manager really went out of her way to make sure my Dad was ok and she organised a fantastic trip for him which he loved. The staff that was on when my Dad passed away were sympathetic and kind. They looked after my sister.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Parkside Care Home

We appreciate you taking the time to leave us your review. We will certainly pass your comments on to the manager regarding weekend staff and visiting.

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Review from Christine P (Niece of Resident) published on 28 September 2021
Submitted via Website • Report

Overall Experience

My aunt is very well looked after. Visiting her is always a pleasure. The staff are helpful and kind. The home is undergoing renovation and looks homely and welcoming. I would definitely recommend it.

Reply from Amanda Barnes, Customer Service Adviser at Parkside Care Home

We appreciate you taking the time to leave us your comments, It is lovely to hear that you think our home has a homely feel and that you find our staff helpful and kind. Thank you for your recommendation.

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Review from Deborah W (Daughter of Resident) published on 7 September 2021
Submitted via Website • Report

Overall Experience

We first used Parkside for respite care for my Mum. During our initial visit, we were greeted by kind and caring staff who explained exactly how my Mum would be cared for. When we left after that first visit, we knew that Mum would be cared for just as well as she was at home, and loved almost as much

too, and when the time came for Mum to be a permanent resident at Parkside, my brother and I were at peace with what had to be. Mum is now settled and happy at Parkside. She is beginning to take part in a variety of activities (Bingo, flower arranging, sit and chat over chocs and tea, etc). Parkside is a modern and clean environment and the staff are supportive of both my Mum and my family. We are kept abreast of any developments in Mum's health and welfare and telephoned on a regular basis to check whether we have any concerns about her care. When we leave after each visit, I know that Mum is safe, happy, and well cared for.

Reply from Amanda Barnes, Customer Service Adviser at Parkside Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear words like '' Kind '' and ''Caring'' to describe our care. It is lovely to hear that Mum has settled in well and is enjoying the activities. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.

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Review from Angela B (Respite Resident) published on 17 August 2021
Submitted via Website • Report

Overall Experience

I became a respite care resident for 3 weeks, so, therefore, I've been "on the inside" and can see both sides. It was a real eye-opener. Just how really hard the devoted care staff work, and how they have to juggle the job of feeding those who cannot feed themselves and take meals to those who can.

Not once was there a raised voice. All carers spoke lovingly to those in their care, with a smile on their face and a smile in their voice. And the food was excellent. Beautifully cooked and well presented on the plate to the residents who could eat by themselves. No shortage of food or drinks. Even wine at dinner time if you wanted it. All staff, despite the pressure on their working time, seemed to enjoy their work and would often go out of their way to ensure that anyone in their care if they felt under the weather or seemed down, they made an extra effort. I was so well looked after with care and food, it almost felt like a hotel. A great big thank you to you all.

Reply from Amanda Barnes, Customer Service Adviser at Parkside Care Home

Thank you for taking the time to leave your review, It is lovely to hear that you had a positive experience on respite care with us. Thank you for choosing Parkside care home for your stay.

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Review from W C (Resident) published on 3 August 2021
Submitted via Postal Card • Report

Overall Experience

Everyone has been very good, I can't fault it. I'm very happy.

Reply from Amanda Barnes, Customer Service Adviser at Parkside Care Home

Thank you for taking the time to leave your review. It is lovely to hear you are happy in our care. Please let us know if there is anything more we can do to make your stay as comfortable as possible.

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Review from I B (Resident) published on 3 August 2021
Submitted via Postal Card • Report

Overall Experience

I'm quite happy here at Parkside Care Home, everyone is nice to me. I feel at home, I enjoy the food and activities. I would recommend the home.

Reply from Amanda Barnes, Customer Service Adviser at Parkside Care Home

Thank you for taking the time to leave your review. We are happy to hear you feel like a part of our Parkside family. Please let us know if there is anything more we can do to make your stay as comfortable as possible.

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Review from Nick D (Son of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience

As a family, we are extremely impressed with the way the home is run and the level and frequency of communication received regarding my Father. In October my Father managed to fall and break his hip, the speed and efficiency with which the staff dealt with the situation and got him to hospital was very

impressive.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Parkside Care Home

Thank you for your kind words. We have genuine regard for all of our residents so it's good that this unfortunate fall was handled correctly and quickly for your Father. Thank you again for your review.

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Parkside Care Home

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