The Devonshire

Rodway Road, off Oxford Road, Tilehurst, Reading RG30 6TP
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9.4 104 Reviews
  • The Devonshire, Reading
The Devonshire provides 24-hour nursing care, in addition to supporting those living with dementia and other long-term conditions.

Conveniently located to nearby Tilehurst village, the home benefits from excellent local transport links and is easily accessible by train, bus and car.

The Devonshire is divided into smaller accommodation units, offering an intimate friendly atmosphere where residents and carers get to know each other well and staff can tailor care to the individual and differing needs of residents.

All 137 rooms are en-suite and are decorated with modern fixtures and fittings.

The activity team provide a daily programme of activities and events that appeal to the hobbies and interests of residents including baking and arts and carts.

The home hosts regular events inviting local community groups to the home and welcome entertainers for the enjoyment on all residents home on a regular basis. External trips out are also organised for residents, their families and friends.

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Care Provided by The Devonshire

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 137 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Lizzy Gondo (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (137)
    • Single Rooms with ensuite Wet Room (17)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Funding & Fees Guide for The Devonshire

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,481
    • Self-Funded Residential Dementia Care from £1,862
    • Self-Funded Nursing Care from £2,121
    • Self-Funded Nursing Dementia Care from £2,153

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact The Devonshire to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Follow Covid guidelines - please check with the home as guidelines may change each month.


  • Parking

  • Limited onsite parking available.


The Devonshire Reviews (104)

Total of 104, showing 1-20
9.4

The Devonshire has a Review Score of 9.4 (9.379) out of 10, based on 50 reviews in the last 2 years. Over all time The Devonshire has 104 reviews.

Overall Experience

  • 63
  • 32
  • 2
  • 4
  • 3

Date Published

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Review from F B (Resident) published on 9 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, nurses very good. Food is fine. Very happy - no complaints.

Reply from Anne Pink, Commercial Business Partner at The Devonshire

Thank you so much for taking the time to write this review. The team at the home will be delighted to hear your kind words.


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Review from J B (Wife of Resident) published on 9 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband looks physically well and cared for and, despite his increasing mental health issues, shows no sign of distress. The staff on Kingfisher Unit have consistently been welcoming and receptive to any concerns or queries I have had. The food always looks apetising and seems varied. I have had
no complaints about how my husband has been cared for.

Reply from Anne Pink, Commercial Business Partner at The Devonshire

Thank you so much for taking the time to write this review. The team at home will be delighted to hear your kind words.


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Review from C C (Son of Resident) published on 9 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I regularly visit my father at different times of the day, the staff are outstanding, they are caring, compassionate and respectful. My father was given a few weeks to live however it's one and half years since the prognosis due to the fantastic care which he is receiving. The staff and the leadership
of the home says it all - excellent. Congratulations on receiving overall Good to your recent CQC rating.

Reply from Anne Pink, Commercial Business Partner at The Devonshire

Thank you so much for taking the time to write such a lovely review. This will be shared with the team at the home who will delighted to receive such great feedback.


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Review from D L (Son-in-law of Resident) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely wonderful people, took good care of my father in law during the last year of his life. Kind, supportive, friendly staff. Father in law made some good friends.

Reply from Anne Pink, Commercial Business Partner at The Devonshire

Thank you for taking the time to write this lovely review and recognising the team in the home. This will be shared with them and they will be thrilled to hear you comments.


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Review from N M (Son of Resident) published on 3 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally I have been satisfied with the level of care, bearing in mind the challenges of the dementia ward. There have been 3 or 4 times when I have not been happy. I have addressed it immediately. The room needing partial decoration does not help with perception. Plus what appears is rare deep cleans.
Staff are mainly friendly and helpful. But management are hard to find. Food seems average with lack of flexibility to individual needs.

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Review from J M (Son of Resident) published on 3 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family has nothing but praise for the staff at The Devonshire, on Kingfisher Ward. Dad has been looked after like he was their own father. We will always remember their constant kindness not just to Dad but to ourselves.

Reply from Anne Pink, Commercial Business Partner at The Devonshire

Thank you so much for your kind words and taking time to write this review. The team at The Devonshire will appreciate hearing them.


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Review from Neil S (Son of Resident) published on 3 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was resident of Peacock Community at The Devonshire from October 24 to March 25. He had advanced Dementia. The care, support and overall experience was excellent.


He settled into life quickly in Peacock, making friends with the other residents, aided by the wonderful nurses and staff.


The food was great, the room and community always sparking clean, and the professional and emotional support provided to my Dad was brilliant.


We were always made to feel welcome when we visited by all the staff who were always professional and personable.


it was evident on my many visits that my Dad and other residents enjoyed life at Peacock, the care provided and dignity he received in his final days were brilliant.


Reply from Anne Pink, Commercial Business Partner at The Devonshire

Thank you so much for taking the time to write this lovely review. The team at The Devonshire will be delighted to hear your kind words.


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Review from G V (Husband of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care is excellent, staff are very good to my wife.

Reply from Anne Pink, Commercial Business Partner at The Devonshire

Thank you for the lovely review, the staff will be very happy to hear your comments about the care they provide.


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Review from P R (Brother of Resident) published on 4 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited my Brother for a few hours on the 29th of December 2024. This was my first visit. Due to building works it was a little bit unclear how to access the building. Apart from the building works I was very impressed with all aspects of the care provided. One of the senior nurses had related my
Brother to a quieter room which was greatly appreciated. There was also lots of positive interaction between the staff and my brother. Generally, the staff was very helpful. Overall there was a very positive atmosphere in the home and a clear sense that residents were well looked after.

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Review from S K (Power of Attorney of Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Lately, staff shortages are acutely observed. This leads to inadequate care and support for the resident. Existing staff try their best but this may not be sufficient at all times.
The care home is currently going through a major refurbishment but the staff quarters aren't included in this. By staff
I mean the people who actually provide the service and look after the residents.

Reply from Lizzy Gondo, Home Manager at The Devonshire

Thank you for sharing your experience at The Devonshire. We truly appreciate your feedback. To address your concerns more thoroughly, we would welcome the opportunity to discuss this matter with you directly. Please feel free to contact us at your convenience.


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Review from T P (Wife of Resident) published on 26 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my appreciation and gratitude for this lovely home. My husband spent his last six months there, he was happy and well looked after. From personal care to the meals and activities everything was of the highest standards. Their units are well designed for mobile residents who can
walk along the corridors, stretch their legs, communicate with other residents, and feel free, and feel like they are in their own homes. The friendly staff goes the extra mile to provide a very high professional care and person centred approach to all their residents. I have been visiting this home every day at different times and have seen the residents clean, happy, and entertained. From our previous experiences at the other care homes in Reading (as short stays) the River View is the best home because they really do understand the needs of people with dementia. All this makes this home safe and comfortable. A very special thanks to the Kingfisher unit staff for looking after our loved ones.

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Review from Roberta F (Partner of Resident) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always friendly and look after my partner (room 51). He seems ok, although he does have his ups and downs when I visit with memory. He seems to be eating ok.

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Review from M P (Wife of Resident) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been an unwell resident since October 2021. During his stay, I have never felt recourse to complain about his treatment.

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Review from Eileen R (Sister-in-law of Resident) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the staff are very caring and looking after my sister-in-law well. She seems happy.

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Review from Jacqui D (Sister of Resident) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring attentive staff. My sister is happy here.

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Review from S L (Husband of Resident) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident in River View Care Centre for two years now. The care that she has received from all the staff has been wonderful and often exceeds my expectations. I am aware that I have been a difficult family visitor on occasions but the staff have always treated me in a kind and professional
manner.

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Review from J B (Friend of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend sadly passed away recently and the staff were excellent with him, treating him with the utmost dignity. I would recommend it.

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Review from H B (Son of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff were professional, kind and tried their best with our father who had advanced dementia with challenging behaviour. We appreciate their efforts to care for him during the last two months. Thank you.

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Review from B M (Granddaughter of Resident) published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandadgy was well looked after in the care home. The staff supported him very well. He died a peaceful death in the presence of my mother, there was nothing the staff would not do for him within their capabilities. Staff were taking their time when supporting while eating and drinking. The staff
were very patient, understanding and supportive. Thank you for a good job.

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Review from Derek Barry B (Son of Resident) published on 11 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been living at Riverview Tilehurst for more than six months. We are self-funding which is why we looked at private care homes, much more expensive. What is the most important question you need to ask all homes, what happens when self-funding dries up? Most told us they would not accept
state payments.
With Riverview and two other care homes associated with Reading Borough council which did not suit us, all will accept the state funding when my mother's money runs out which is so important.
We are so fortunate to have chosen Riverview. Friendly carers, nurses, and management. Mum is now happy there and considers it her home. At lunch times we were offered if we wanted to stay and eat with her, and always made us welcome. Please do not listen to those who say a friend of a friend said such and such.
Thank you to all the carers, staff, and management who are looking after our mum, we are so fortunate to place her at Riverview Tilehurst, Reading.

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Current Review Score: 9.4 (9.379)

Overview of Review Score

The Review Score of 9.4 (9.379) out of 10 for The Devonshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.379 for The Devonshire is calculated as follows: ( (334 Excellents x 5) + (182 Goods x 4) + (35 Satisfactorys x 3) + (11 Poors x 2) + (19 Very Poors x 1) ) ÷ 581 Ratings = 4.379

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Devonshire is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 137 registered maximum number of service users is 27.4, which has been reached with 47 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Aug 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (5)

Ancy

Ancy

Job Title: Deputy Manager

Joined: 2014

Ancy has bought a length of knowledge and experience with her to River View as she joined in 2014. Ancy first qualified as a nurse in India in 2005 at the best University there. She was top of her class and the second-best student to qualify. She was then able to continue her studies in Sweden on an exchange. Ancy studied oncology and palliative care and was also a cancer nurse. She originally wanted to be a doctor, however, she has been working in dementia care since 2010 and loves looking after people. Ancy was promoted to Deputy Manager 2022 from Clinical Lead.
Ancy is a mum of 2 and enjoys family time.


Barbara

Barbara

Job Title: RGN Nurse

Joined: 2010

Barbara has been nursing for over 30 years. Having qualified and practised in Zimbabwe she then crossed the waters to travel to the UK. Barbara first joined River View 2010 and worked under the previous owners before Maria Mallaband took over the home 2017. Nursing is her love and passion.
Barbara is looking forward to travelling again, as her family are all over the world, and looking forward to exercise and church groups again.


Sunita

Sunita

Job Title: Nurse - RGN

Joined: 2013

Sunita joined River View in 2013. She started her nursing career in Nepal 2007.
Sunita's children have always known their mother as a nurse and appreciate quality time with her due to her working hours.


Kukku

Kukku

Job Title: Nurse Assistant

Joined: 2020

Kukku qualified as a nurse in 2013 in India. she left her country and joined River View in 2020. She has studied English proficiency since arriving in the UK. Kukku has continued with her studies taking a Continuing Practitioner Course and will continue her studies thereafter. Kukku is passionate about working with the ill and elderly and always new she wanted to be a nurse. She joined River View as she felt the position was a great opportunity and the company offered her extra support with continuing with her studies.


Veronica

Veronica

Job Title: Activities Coordinator

Joined: 2004

Veronica joined River View in April 2004. She previously worked at the Battle Hospital which has since gone from Reading. Veronica has great knowledge of the local area and enjoys taking the residents for park walks and picnics, as well as many in-house activities and exercises. She understands who needs more support and has built great friendships with residents and families over the years. Her focus is on everyone’s well-being
She is a Reading lady through and through with all of her family, and many grandchildren, close to her.


Frequently Asked Questions about The Devonshire

What types of Care is The Devonshire registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Devonshire provide?

Palliative Care, Convalescent Care, Physiotherapy, Sheltered Housing, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does The Devonshire have?

There are 137 Single Rooms.

What are the Facilities & Services at The Devonshire?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Devonshire to the centre of Reading?

2.6 mile(s) as the crow flies, distance by road may be significantly further.