The Devonshire

Rodway Road, off Oxford Road, Tilehurst, Reading RG30 6TP
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9.4 105 Reviews
  • The Devonshire, Reading
The Devonshire provides 24-hour nursing care, in addition to supporting those living with dementia and other long-term conditions.

Conveniently located to nearby Tilehurst village, the home benefits from excellent local transport links and is easily accessible by train, bus and car.

The Devonshire is divided into smaller accommodation units, offering an intimate friendly atmosphere where residents and carers get to know each other well and staff can tailor care to the individual and differing needs of residents.

All 137 rooms are en-suite and are decorated with modern fixtures and fittings.

The activity team provide a daily programme of activities and events that appeal to the hobbies and interests of residents including baking and arts and carts.

The home hosts regular events inviting local community groups to the home and welcome entertainers for the enjoyment on all residents home on a regular basis. External trips out are also organised for residents, their families and friends.

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Care Provided by The Devonshire

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 137 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Lizzy Gondo (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (137)
    • Single Rooms with ensuite Wet Room (17)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Funding & Fees Guide for The Devonshire

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,481
    • Self-Funded Residential Dementia Care from £1,862
    • Self-Funded Nursing Care from £2,121
    • Self-Funded Nursing Dementia Care from £2,153

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact The Devonshire to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Follow Covid guidelines - please check with the home as guidelines may change each month.


  • Parking

  • Limited onsite parking available.


The Devonshire Reviews (105)

Total of 105, showing 21-40
9.4

The Devonshire has a Review Score of 9.4 (9.391) out of 10, based on 51 reviews in the last 2 years. Over all time The Devonshire has 105 reviews.

Overall Experience

  • 64
  • 32
  • 2
  • 4
  • 3

Date Published

105
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51
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Review from Derek Barry B (Son of Resident) published on 11 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been living at Riverview Tilehurst for more than six months. We are self-funding which is why we looked at private care homes, much more expensive. What is the most important question you need to ask all homes, what happens when self-funding dries up? Most told us they would not accept
state payments.
With Riverview and two other care homes associated with Reading Borough council which did not suit us, all will accept the state funding when my mother's money runs out which is so important.
We are so fortunate to have chosen Riverview. Friendly carers, nurses, and management. Mum is now happy there and considers it her home. At lunch times we were offered if we wanted to stay and eat with her, and always made us welcome. Please do not listen to those who say a friend of a friend said such and such.
Thank you to all the carers, staff, and management who are looking after our mum, we are so fortunate to place her at Riverview Tilehurst, Reading.

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Review from L M (Nephew of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, helpful and caring staff. My uncle is very happy here at River View.

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Review from A M (Wife of Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has passed away in the care home unit Hummingbird. He was well looked after from the day of admission to his last day. I would like to thank the staff for their caring and support.

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Review from S G (Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like the staff because they are friendly and most of them listen. They respect my choices and treat me with dignity. The food is okay however I like spicy foods and West African types of meals. Staff come to my room and chat with me whilst delivering care and we have laughs. I feel like I'm in my
own home.

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Review from M J (Grandson of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the last few weeks of my grandmother's life, the staff provided her with the greatest of kindness and compassion. They not only provided medical care but also made sure that she was made comfortable. The staff catered for me and my family 'hand and foot' always keeping us well fed and regularly
providing us with fresh drinks. I would like to thank all of the staff and in particular the nurses in charge and the care home deputy manager for their unwavering support, kindness, care, compassion and devotion to making me and my family feel happy and supported.

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Review from Paul J (Son of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at River View worked with the family to create the best possible end-of-life care for my mother. One staff member in particular went out of her way to support, accommodate and include the family in the process of caring for Mum. The whole journey from when Mum arrived at River View until she
died a week later was a real process of cooperation and communication between family and staff and their support for the family and their care for Mum was exceptional. Thank you.

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Review from Pennie S (Wife of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care that my husband receives. The staff are very friendly and approachable. The unit is clean and the rooms are clean.

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Review from M B (Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel very happy being in this care home. I love the way everyone treats me, especially my freedom is very well respected. I love the care, the food and the friendship from everybody, although here is not my home I am happy at least. I have people I can laugh and talk with. I am very comfortable here
because I enjoy the good morning greeting every day.

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Review from D H (Friend of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Hidden tablets in food, resident hurt by wheelchair, resident covered in bruises. The resident being forced to walk instead of at own pace, and unidentified infection on the resident's eyes, legs feet and neck. Even had to tell staff to change resident's pad due to being soiled.
Staff were asking me
to help move a resident from wheelchair to a lounge chair. I came to visit a family friend who'd I seen in hospital 2 weeks prior who was walking, talking and able to say what was wrong but now, she can't walk, stand or talk and being fed medication hidden in her food. Unacceptable, staff rude, heavy-handed and disrespectful. Worst place ever.

Reply from Carys Miller, Digital Marketing Apprentice at The Devonshire

Thank you for taking the time to share your experience at River View. We appreciate your feedback, and we are truly sorry to hear about the distress caused by these issues. The well-being of our residents is our utmost priority and isolated incidents such as this one are taken very seriously. To address your concerns more effectively, we would appreciate the opportunity to discuss this matter further, please feel free to contact us on 0118 9111050


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Review from June B (Sister of Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff member looking after my sister, who is very difficult and at times downright nasty. I can't get her to do anything, but they can and keep her calm and clean. She's obsessed with the food and they seem to know how to deal with it all.

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Review from E B (Husband of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always welcomed with a smile from the staff ready to help in any way. My wife has been at Riverview for four years and is always well-dressed and clean. She needs assistance with most things and seems always to be content, safe and calm. Excellent combination of medication and care. The place was nicely
decorated for Christmas and the new year with seasonal activities enjoyed by all.

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Review from Yvonne F (Daughter of Resident) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother is a resident here with dementia and has been for a number of years. (Not my choice). A year ago I went to visit my mother and her face was like she had been battered, she also marks on her arm and her legs. She fell they said, those injuries were not consistent with her falling and being
found on the floor. God knows how long she was there for. I was not told she had been taken to hospital for a check-up and then discharged. Since then her health and weight has rapidly and I mean rapidly declined. The manager of the home assured me I would be notified of any further incidents. Imagine my shock, horror and then anger to find out my mother was taken to hospital last week and now been given end of life care and I had to find this out a week after the event from a sister from London who visited my mother. I have just reported this to the Care Quality Commission and The Local Government and Social Care Ombudsman.

Reply from Elizabeth Gondo, Home Manager at The Devonshire

Hello Yvonne,
We are sorry that you are not happy with the communication between the home and yourself.
We did discuss previously with you that as you are not next of kin, we will not contact you directly as we are only able to contact the nominated next of kin.
We will be reaching out to you and the next of kin to discuss this further.


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Review from M C (Husband of Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident for the past four years. During this time I have been very pleased with the care she has received. I have found the staff to be very attentive to her needs, with individual staff building a great rapport with her.

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Review from M R (Son of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I only have positive things to say, the staff are amazing, including cleaners, maintenance and management. Whether they are from that unit or not, they all take the time to say hello and make you feel welcome whether that is to me or my mum. It is an unbelievably difficult job. Thank you.

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Review from E L (Wife of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are pleased with the care my husband is receiving.
He will smile at the staff warmly which makes us feel happy.
Our only concern is the garden and lack of space due to the 80% of it uphill, we would worry about our loved one falling.
If he was only in a wheelchair this would be ok but the patio
area is not a large area for all the residents.

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Review from Beverley P (Daughter of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't thank the wonderful staff at the Apple Blossom Unit enough - we're so grateful for the care they gave my mother. Wonderful staff! My mother was treated well, with dignity and compassion.

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Review from H G (Daughter of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

One-to-one carers are lovely.
It could be beneficial to residents if a pather went around the whole garden so it could be enjoyed from all angles.

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Review from D L (Daughter of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the level of care my mother receives at River View Care Centre. One to one carers and duty nurses are kind, considerate with my mums needs and always communicate with me.
I would like a photo board of all staff so I could name everyone.
I love the monthly afternoon teas, it
feels like going out.

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Review from D S (Daughter of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my daughter and granddaughter some every weel to see my mum. She always looks clean and smells nice. The staff are always available to walk to when needed and we love the entertainment team and the dog, Teddy. Mum is always happy when she sees Teddy.
Thank you for looking after her so well.

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Review from Doris W (Wife of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is very well looked after at River View Care Centre. Everybody is helpful, kind and very nice.

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Current Review Score: 9.4 (9.391)

Overview of Review Score

The Review Score of 9.4 (9.391) out of 10 for The Devonshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 51 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.391 for The Devonshire is calculated as follows: ( (346 Excellents x 5) + (182 Goods x 4) + (35 Satisfactorys x 3) + (11 Poors x 2) + (19 Very Poors x 1) ) ÷ 593 Ratings = 4.391

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Devonshire is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 137 registered maximum number of service users is 27.4, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Aug 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (5)

Ancy

Ancy

Job Title: Deputy Manager

Joined: 2014

Ancy has bought a length of knowledge and experience with her to River View as she joined in 2014. Ancy first qualified as a nurse in India in 2005 at the best University there. She was top of her class and the second-best student to qualify. She was then able to continue her studies in Sweden on an exchange. Ancy studied oncology and palliative care and was also a cancer nurse. She originally wanted to be a doctor, however, she has been working in dementia care since 2010 and loves looking after people. Ancy was promoted to Deputy Manager 2022 from Clinical Lead.
Ancy is a mum of 2 and enjoys family time.


Barbara

Barbara

Job Title: RGN Nurse

Joined: 2010

Barbara has been nursing for over 30 years. Having qualified and practised in Zimbabwe she then crossed the waters to travel to the UK. Barbara first joined River View 2010 and worked under the previous owners before Maria Mallaband took over the home 2017. Nursing is her love and passion.
Barbara is looking forward to travelling again, as her family are all over the world, and looking forward to exercise and church groups again.


Sunita

Sunita

Job Title: Nurse - RGN

Joined: 2013

Sunita joined River View in 2013. She started her nursing career in Nepal 2007.
Sunita's children have always known their mother as a nurse and appreciate quality time with her due to her working hours.


Kukku

Kukku

Job Title: Nurse Assistant

Joined: 2020

Kukku qualified as a nurse in 2013 in India. she left her country and joined River View in 2020. She has studied English proficiency since arriving in the UK. Kukku has continued with her studies taking a Continuing Practitioner Course and will continue her studies thereafter. Kukku is passionate about working with the ill and elderly and always new she wanted to be a nurse. She joined River View as she felt the position was a great opportunity and the company offered her extra support with continuing with her studies.


Veronica

Veronica

Job Title: Activities Coordinator

Joined: 2004

Veronica joined River View in April 2004. She previously worked at the Battle Hospital which has since gone from Reading. Veronica has great knowledge of the local area and enjoys taking the residents for park walks and picnics, as well as many in-house activities and exercises. She understands who needs more support and has built great friendships with residents and families over the years. Her focus is on everyone’s well-being
She is a Reading lady through and through with all of her family, and many grandchildren, close to her.