The Devonshire

Rodway Road, off Oxford Road, Tilehurst, Reading RG30 6TP
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9.4 105 Reviews
  • The Devonshire, Reading
The Devonshire provides 24-hour nursing care, in addition to supporting those living with dementia and other long-term conditions.

Conveniently located to nearby Tilehurst village, the home benefits from excellent local transport links and is easily accessible by train, bus and car.

The Devonshire is divided into smaller accommodation units, offering an intimate friendly atmosphere where residents and carers get to know each other well and staff can tailor care to the individual and differing needs of residents.

All 137 rooms are en-suite and are decorated with modern fixtures and fittings.

The activity team provide a daily programme of activities and events that appeal to the hobbies and interests of residents including baking and arts and carts.

The home hosts regular events inviting local community groups to the home and welcome entertainers for the enjoyment on all residents home on a regular basis. External trips out are also organised for residents, their families and friends.

Show The Devonshire on the Map

Care Provided by The Devonshire

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 137 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Lizzy Gondo (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (137)
    • Single Rooms with ensuite Wet Room (17)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Funding & Fees Guide for The Devonshire

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,481
    • Self-Funded Residential Dementia Care from £1,862
    • Self-Funded Nursing Care from £2,121
    • Self-Funded Nursing Dementia Care from £2,153

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact The Devonshire to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Follow Covid guidelines - please check with the home as guidelines may change each month.


  • Parking

  • Limited onsite parking available.


The Devonshire Reviews (105)

Total of 105, showing 41-60
9.4

The Devonshire has a Review Score of 9.4 (9.391) out of 10, based on 51 reviews in the last 2 years. Over all time The Devonshire has 105 reviews.

Overall Experience

  • 64
  • 32
  • 2
  • 4
  • 3

Date Published

105
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Review from Elizabeth M (Daughter of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the care Mum and Dad are getting. They could not be better looked after. Communication from the staff is excellent.

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Review from Donna K (Daughter-in-law of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the care home are genuinely amazing. They looked after my mother-in-law with such love, care and kindness. I am so grateful that she was placed here and I know that she came to love all the staff, kissing them on their hands and calling them her friends. The dignity and respect for her
and their support to me and the family in vising her to the end was special and professional, yet it seemed like being with trusted family. Thank you for taking such good care of her.

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Review from S T (Daughter of Resident) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for respite, but sadly, passed away during her time there. The care she received was first class. The staff were amazing, so caring and kind and couldn’t do enough to help Mum and ourselves. I’m so grateful to them for making Mum's last days happy ones.

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Review from K M (Son of Resident) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was transferred here from hospital and we initially had reservations because of previous reports heard. However, we discovered that, in fact, River View is a warm and welcoming place and all of the staff we met were helpful, kind and well-trained.

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Review from Roy T (Son-in-law of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

How can these guys change what chemist we use?
No permission to do it. He was only there for 2 weeks.

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Review from Paul M (Son of Resident) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring environment with staff wanting to do their best for residents. My mum has dementia and is a high fall risk and the home is always keen to minimise risks. Food is good and activities are planned for those who want to get involved. Nice laid back atmosphere.

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Review from Debra S (Daughter of Resident) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went to River View Care Centre initially for assessment and then for palliative care. All the staff were lovely, helpful, caring and kind. The food and accommodation were of a high standard. Mum was the happiest she had been for a long time.

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Review from B W (Friend of Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my friend at River View, Oaks unit after 3 years due to COVID. He is looking well despite all the medical issues he has, he is even better than me. I put it down to good care and support which he is receiving. The staff are caring and nothing I can falter in his care.
The food was tasty
and we enjoyed the bingo afternoon.

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Review from D V (Daughter of Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been here for 3 weeks - can see the change since being here.
Says all the staff are friendly and seems to be happy here.

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Review from Gillian R (Daughter of Resident) published on 2 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very caring towards my mother. Everyone is friendly and nothing is too much trouble. The food has greatly improved.

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Review from Susan J (Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall excellent - the staff, the food and the accommodation.
River View Retirement Home.
I am very happy living in River View.
It is an excellent home.

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Review from T H (Niece of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my uncle after almost 2 years, he has gained weight, he looked well, was well dressed and was talking though confused. You won't believe he was discharged from hospital dying but he is very well thank you to all the staff at the care home.
We did enjoy the sing-along with the activity man.
He was brilliant.

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Review from Sarah B (Daughter of Resident) published on 16 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Mum went in Thursday for respite. I turned up today at 12.45 to find her on an unmade bed, stinking, toothbrush and flannel bone dry! You wouldn't treat an animal like this! I am horrified, CQC needs to investigate, hardly any staff about, I have taken mum out of this vile place! Find a better home
guys. Do not use.

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Review from L S (Niece of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family member and church members we came to visit my aunt and we were complimentary of the work you do. Despite the challenges you face with our aunt's behaviour of shouting at staff, the staff who were attending to her handled it very well and she calmed down. She was looking clean and told us
she has a shower. She looks healthy and it is sad she will be leaving. I will arrange for a hair dresser to plait her hair. We all felt welcome.

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Review from L L (Daughter of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

The care staff are lovely but there is not enough of them! They work to a deadline and do not have time to stop and chat to the residents. The evening meal is awful. Today when I was with mum she got a mayo sandwich with three bits of grated cheese and a piece of limp lettuce and the bread was hard
on the edges. Mum did not eat anything. The is the same standard of sandwiches every evening.

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Review from P L (Husband of Resident) published on 3 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

You always get a good welcome on arrival, and always feel very welcome by staff who answer any questions or guide you to someone who can.

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Review from J M (Sister of Resident) published on 22 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been in Riverview for about ten years. He was a very clever man he passed his eleven plus at ten and a half went to grammar school and on to Oxford University and got his BA in English. He has 40 years plus in Reading and when he got ill, it was a shock hence River View. I must say I
live in North Wales so not always possible to get down to see him but I have peace of mind he's looked after very well. We have video calls and I can see he's kept nice and clean and if any problems someone is on the phone. The staff are really good nothing is too much. A big thank you to everyone who cares for my brother. Many thanks to you all.

Reply from Debi Hayes, Business Development Manager at The Devonshire

Thank you for taking the time to complete a review. Your brother is part of the River View team here now as he's lived here for 10 years. He is loved and well looked after and thought very highly of. He is quite happy joining in with our activities and a winner at bingo quite often! He also enjoys your virtual visits very much.


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Review from Poppy B (Regular Volunteer) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

River View is a wonderful facility, all of the residents are happy and the atmosphere is so friendly. There are lovely facilities and it is very comfortable indeed. I had a wonderful time on my visit.

Reply from Debi Hayes, Business Development Manager at The Devonshire

Thank you for your lovely review. We are so happy that you felt a positive atmosphere and saw friendly faces. We welcome you to visit any time.


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Review from Jill A (Friend of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited this care home today to provide a service was amazed at the atmosphere staff were so caring and compassionate nothing was too much trouble
Residents appeared cared for and staff knew each so well it was lovely to see the interaction between staff and residents


Staff worked well with us

made us feel so welcome no complaining despite it being a long task
What an amazing home ! Well done .and Thank you

Reply from Debi Hayes, Business Development Manager at The Devonshire

Thank you for taking the time to write a review and for supporting our home. Enjoy your next visit.


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Review from C S (Sister-in-law of Resident) published on 21 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

She is well cared for, clean and generally very happy here. Her ability to communicate is very difficult, but she enjoys the company of all who care for her.

Reply from Debi Hayes, Business Development Manager at The Devonshire

Thank you for taking the time to complete a review. We value all feedback and we are so happy you can see she is happy and well cared for. Enjoy your next visit.


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Current Review Score: 9.4 (9.391)

Overview of Review Score

The Review Score of 9.4 (9.391) out of 10 for The Devonshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 51 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.391 for The Devonshire is calculated as follows: ( (346 Excellents x 5) + (182 Goods x 4) + (35 Satisfactorys x 3) + (11 Poors x 2) + (19 Very Poors x 1) ) ÷ 593 Ratings = 4.391

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Devonshire is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 137 registered maximum number of service users is 27.4, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Aug 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (5)

Ancy

Ancy

Job Title: Deputy Manager

Joined: 2014

Ancy has bought a length of knowledge and experience with her to River View as she joined in 2014. Ancy first qualified as a nurse in India in 2005 at the best University there. She was top of her class and the second-best student to qualify. She was then able to continue her studies in Sweden on an exchange. Ancy studied oncology and palliative care and was also a cancer nurse. She originally wanted to be a doctor, however, she has been working in dementia care since 2010 and loves looking after people. Ancy was promoted to Deputy Manager 2022 from Clinical Lead.
Ancy is a mum of 2 and enjoys family time.


Barbara

Barbara

Job Title: RGN Nurse

Joined: 2010

Barbara has been nursing for over 30 years. Having qualified and practised in Zimbabwe she then crossed the waters to travel to the UK. Barbara first joined River View 2010 and worked under the previous owners before Maria Mallaband took over the home 2017. Nursing is her love and passion.
Barbara is looking forward to travelling again, as her family are all over the world, and looking forward to exercise and church groups again.


Sunita

Sunita

Job Title: Nurse - RGN

Joined: 2013

Sunita joined River View in 2013. She started her nursing career in Nepal 2007.
Sunita's children have always known their mother as a nurse and appreciate quality time with her due to her working hours.


Kukku

Kukku

Job Title: Nurse Assistant

Joined: 2020

Kukku qualified as a nurse in 2013 in India. she left her country and joined River View in 2020. She has studied English proficiency since arriving in the UK. Kukku has continued with her studies taking a Continuing Practitioner Course and will continue her studies thereafter. Kukku is passionate about working with the ill and elderly and always new she wanted to be a nurse. She joined River View as she felt the position was a great opportunity and the company offered her extra support with continuing with her studies.


Veronica

Veronica

Job Title: Activities Coordinator

Joined: 2004

Veronica joined River View in April 2004. She previously worked at the Battle Hospital which has since gone from Reading. Veronica has great knowledge of the local area and enjoys taking the residents for park walks and picnics, as well as many in-house activities and exercises. She understands who needs more support and has built great friendships with residents and families over the years. Her focus is on everyone’s well-being
She is a Reading lady through and through with all of her family, and many grandchildren, close to her.