From personal care to the meals and activities everything was of the highest standards.
T P (Wife of Resident)
The care that she has received from all the staff has been wonderful
S L (Husband of Resident)
He was well looked after from the day of admission to his last day.
A M (Wife of Resident)
Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
Follow Covid guidelines - please check with the home as guidelines may change each month.
Limited onsite parking available.
The Devonshire has a Review Score of 9.4 (9.391) out of 10, based on 51 reviews in the last 2 years. Over all time The Devonshire has 105 reviews.
Review from Charles C (Relative of Resident) published on 27 January 2022
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Overall Experience
5.0 out of 5
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Review from M C (Daughter of Resident) published on 27 December 2021
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1.0 out of 5
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Review from Margaret B (Sister-in-law of Resident) published on 17 December 2021
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5.0 out of 5
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Review from James M (Friend of Resident) published on 26 November 2021
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Overall Experience
5.0 out of 5
Reply from Debi Hayes, Business Development Manager at The Devonshire
Thank you for your kind words and acknowledgment of your loved one's care. We strive to be the best in what we offer and continually update our home. Thank you for your support.
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Review from Nicole W (Daughter of Resident) published on 26 November 2021
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Overall Experience
5.0 out of 5
Reply from Debi Hayes, Business Development Manager at The Devonshire
We thank you for your kind words and support. Best wishes to you and your family.
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Review from Rose B (Sister of Resident) published on 23 November 2021
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Overall Experience
5.0 out of 5
Reply from Debi Hayes, Business Development Manager at The Devonshire
Thank you for your kind words and support. Of course, Covid has created a lot more work for everyone but we are happy that you can see the lengths that the team are following. We look forward to welcoming you again.
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Review from John G (Brother of Resident) published on 12 October 2021
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Overall Experience
4.0 out of 5
Reply from Debi Hayes, Business Development Manager at The Devonshire
It has been a pleasure to welcome your sister to our home. We thank you for your kind words and support.
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Review from J K (Wife of Resident) published on 30 September 2021
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Overall Experience
4.0 out of 5
Reply from Debi Hayes, Business Development Manager at The Devonshire
Thank you for bringing this to our attention which will be addressed. The Home Manager has an open door policy and always welcomes visits. Why not book in for a review for your next visit. We thank you for your continued support.
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Review from Yvonne H (Daughter of Resident) published on 27 August 2021
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Overall Experience
2.0 out of 5
Reply from Debi Hayes, Business Development Manager at The Devonshire
Thank you for your feedback and we are really sorry that your father's medical condition continued to deteriorate during his stay. We strive to continue to improve our standards. Thank you for your support during this difficult time.
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Review from P G (Resident) published on 29 June 2021
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5.0 out of 5
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Review from W S (Daughter of Resident) published on 19 April 2021
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5.0 out of 5
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Review from Keith A (Brother of Resident) published on 19 April 2021
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5.0 out of 5
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Review from Joanne D (Daughter of Resident) published on 12 April 2021
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5.0 out of 5
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Review from Maria G (Daughter of Resident) published on 25 March 2021
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5.0 out of 5
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Review from S K (Daughter of Resident) published on 22 March 2021
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5.0 out of 5
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Review from Walter B (Husband of Resident) published on 22 March 2021
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4.0 out of 5
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Review from S W (Son of Resident) published on 10 March 2021
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5.0 out of 5
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Review from Francesca A (Granddaughter of Resident) published on 10 March 2021
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5.0 out of 5
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Review from Caroline L (Daughter of Resident) published on 9 March 2021
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Overall Experience
5.0 out of 5
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Review from Lindsey S (Niece of Resident) published on 8 March 2021
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Overall Experience
5.0 out of 5
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The Review Score of 9.4 (9.391) out of 10 for The Devonshire is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 51 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.391 for The Devonshire is calculated as follows: ( (346 Excellents x 5) + (182 Goods x 4) + (35 Satisfactorys x 3) + (11 Poors x 2) + (19 Very Poors x 1) ) ÷ 593 Ratings = 4.391
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Devonshire is based on 48 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 137 registered maximum number of service users is 27.4, which has been reached with 48 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Aug 2024
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Deputy Manager
Joined: 2014
Ancy has bought a length of knowledge and experience with her to River View as she joined in 2014. Ancy first qualified as a nurse in India in 2005 at the best University there. She was top of her class and the second-best student to qualify. She was then able to continue her studies in Sweden on an exchange. Ancy studied oncology and palliative care and was also a cancer nurse. She originally wanted to be a doctor, however, she has been working in dementia care since 2010 and loves looking after people. Ancy was promoted to Deputy Manager 2022 from Clinical Lead.
Ancy is a mum of 2 and enjoys family time.
Job Title: RGN Nurse
Joined: 2010
Barbara has been nursing for over 30 years. Having qualified and practised in Zimbabwe she then crossed the waters to travel to the UK. Barbara first joined River View 2010 and worked under the previous owners before Maria Mallaband took over the home 2017. Nursing is her love and passion.
Barbara is looking forward to travelling again, as her family are all over the world, and looking forward to exercise and church groups again.
Job Title: Nurse - RGN
Joined: 2013
Sunita joined River View in 2013. She started her nursing career in Nepal 2007.
Sunita's children have always known their mother as a nurse and appreciate quality time with her due to her working hours.
Job Title: Nurse Assistant
Joined: 2020
Kukku qualified as a nurse in 2013 in India. she left her country and joined River View in 2020. She has studied English proficiency since arriving in the UK. Kukku has continued with her studies taking a Continuing Practitioner Course and will continue her studies thereafter. Kukku is passionate about working with the ill and elderly and always new she wanted to be a nurse. She joined River View as she felt the position was a great opportunity and the company offered her extra support with continuing with her studies.
Job Title: Activities Coordinator
Joined: 2004
Veronica joined River View in April 2004. She previously worked at the Battle Hospital which has since gone from Reading. Veronica has great knowledge of the local area and enjoys taking the residents for park walks and picnics, as well as many in-house activities and exercises. She understands who needs more support and has built great friendships with residents and families over the years. Her focus is on everyone’s well-being
She is a Reading lady through and through with all of her family, and many grandchildren, close to her.
