Review from Sandie C (Daughter of Resident) published on 25 November 2022
Submitted via Website • Report

Overall Experience

Only a glowing review will suffice. Care, attention, hygiene, atmosphere and facilities are all 2nd to none.
All staff at all levels are known by 1st name and they know mine.
Massive special thanks to one member of staff, in particular, for the additional special love I feel towards my pops.
My

pops is happy here we are happy with everything here.
Thank you, thank you, thank you.

Reply from Amanda McMahon, Manager at Oxford House Nursing Home

Thank you for your positive feedback. It is much appreciated and will be shared with the team.

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Review from Martin N (Son of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience

My mother has been living at Oxford House now for over ten years. It is a lovely feeling knowing that I don't ever have to worry about her because of the excellent care that my Mum receives from all the staff, and the food is totally fantastic.

Reply from Amanda McMahon, Manager at Oxford House Nursing Home

Thank you for your feedback. I will share your feedback with the whole team.

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Review from Mary B (Sister of Resident) published on 31 October 2022
Submitted via Website • Report

Overall Experience

I live some distance away from Oxford House and only have contact by telephone, video link and photos. Staff are always friendly, informative and reassuring on the phone. In photos my sister looks happy, clean and well dressed, as do other residents.
I can see on photos that a variety of activities

are available for those who wish to participate.
Party and celebration food always looks brilliant with good variety and choices. I'm sure the everyday catering is of an equally high standard.,
I feel happy that my sister is receiving exceptionally good, professional, care.
The staff seem to go over and above, in ensuring that Oxford House is a well run, happy home.

Reply from Amanda McMahon, Registered Manager at Oxford House Nursing Home

Thank you for this lovely feedback. It is much appreciated and we will share with staff.

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Review from C H (Son of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience

I would highly recommend Oxford House. Staff are lovely and always happy/approachable. Our father is happy living there, which means myself and sister can relax, knowing he is being well cared for and his needs fully met.

Reply from Amanda McMahon, Manager at Oxford House Nursing Home

Thank you for your feedback and kind words. We will share it with the whole team.

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Review from Mary P (Wife of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience

Oxford House is run by an excellent manager and her team. The consistency of love and care my husband receives has taken away most of my worries. Nothing is too much trouble; even the "all-rounder" gardener makes tea during visits. My observation is all who work there are dedicated to the job and have

worked there for many years. I'll book a room when my time comes. The one with doors opening to a beautiful tranquil garden.

Reply from Amanda McMahon, Manager at Oxford House Nursing Home

Thank you for your feedback Mary, It is much appreciated and will be shared with the team.

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Review from Gillian K (Daughter of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience

My mum has been a resident at Oxford House Nursing Home since 2013 and I have always felt that she receives the best care possible. The staff are so friendly and helpful and they make Oxford House Nursing Home really feel homely for the residents. The staff always celebrate special events with the residents

and arrange to take them out whenever possible. The food is of a high standard and they cater for all needs. The Manager and Deputy Managers are brilliant at what they do and are so approachable and friendly. My mum is and always has been very happy living at Oxford House Nursing Home. In my opinion, no nursing home even comes close to Oxford House, my family and I can rest assured that my mum is being well looked after.

Reply from Amanda McMahon, Registered Manager at Oxford House Nursing Home

Thank you very much for your kind and positive feedback. We will share with the team.

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Review from Jacqueline H (Daughter of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience

The staff always keep me abreast of mum’s condition and medications, if she falls sick, has antibiotics or a flu shot. They are very kind and mindful of her needs even though she is not the easiest person to look after. They provide her with care and friendship when my brother and I are not there as

we are still working full time. The staff always let me know what mum needs so I can bring it in on my next visit. Even though she can be difficult at times due to her dementia, she seems to respond well to the staff on the whole and sees them as friends rather than enemies. She is always commenting on the nice ‘girls’ that work there. The only downside I have is communication has broken down a little in the past on the odd occasion. Keep up the good work! I love seeing the posts on social media and how you dress up the home/provide special meals/entertainment for all occasions. If I ever need this kind of service, I would hope I am somewhere as great as Oxford House Nursing Home.

Reply from Amanda McMahon, Registered Manager at Oxford House Nursing Home

Thank you for your feedback and kind words. We will share with the team.

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Review from NIck F (Son of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience

My father had a troublesome transition into full-time care in June 2020 at the height of the Covid-19 lockdowns. Initially placed into another care home for his own protection; he struggled to come to terms with the sudden loss of his independence at the advanced age of 89. I had him re-located to Oxford

House in 2021, and since then, his mental well-being and quality of life have improved immensely. I am now glad to report that he is happy and settled. He places credit firmly at the feet of the amazing staff at Oxford House for this incredible turnaround, as do I. They are a pleasure to deal with, always helpful and accommodating, even with Covid restrictions in place. Every request and enquiry has been met with a "can-do" attitude, which is a credit to the profession. A very special thanks must go to the activities coordinator, who Dad describes as "his rock", being there for him at a very challenging and lonely time during the Pandemic. 1000 times, thank you.

Reply from Amanda McMahon, Manager at Oxford House Nursing Home

Thank you for your feedback, Nick. It is much appreciated and will be shared with the team.

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Review from Dawn J (Daughter of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience

Best place to call home for my mum. Very caring staff. Approachable to speak to. Never have been worried about the care they give mum from medication to food. Best care home. Put it this way if I have to go to a care home when I get older. This is the place I want to be. I know I will be happy there.

Reply from Amanda McMahon, Manager at Oxford House Nursing Home

Thank you for your feedback. It is much appreciated and will be shared with the whole team.

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Review from Chanel T (Granddaughter of Resident) published on 21 December 2021
Submitted via Postal Card • Report

Overall Experience

Lovely carers, always do their job very well and efficiently.
Care about the family of client.
Carers go above and beyond for client.
Keep house clean and tidy.
Have very good relationship with client as some carers are long term.

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Review from P T (Daughter of Resident) published on 3 December 2021
Submitted via Postal Card • Report

Overall Experience

My mum was very happy at Oxford House Nursing Home. Mum had had an operation, she was unable to care for herself, 4 weeks respite got her back on her feet again and able to cope at home. Everyone was very kind, she was well cared for. I could relax knowing she was ok.

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Review from C C (Sister of Resident) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience

On my visit, I found my sister content, stable, comfortable, cosy and well-nourished. The staff were all extremely helpful, friendly and able to satisfy me on my sister's well being and needs. The entrance could do with a general update.

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Review from L M (Daughter of Resident) published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience

As a family, we struggled with placing Dad in a nursing home, but the staff have made this difficult transition so much easier.

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Review from Mandy S (Daughter of Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience

Was very apprehensive about Dad going into a home. Oxford House staff are brilliant. They look after Dad, taking care of all his needs, and we couldn't be happier. We felt incompetent trying to look after him and so unsure if we were doing things right. Oxford House are like the experts, and we know

all his needs are met and that he is safe. Thank you, Oxford House.

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Review from Lisa P (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience

After my father has been in a previous care home, he came here, and so glad he did! He is happy, healthy and cared for well. Most satisfied.

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Review from Diane S (Daughter of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience

My mum hasn't been here long. But in the short time she has been here, there was a very warm welcome on the door for her. The level of care that is provided for her is excellent. All the staff members are lovely and it is so nice to see my mum happy where she is.

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Review from M O (Daughter of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience

Mum has been at the home for over five years and has been extremely happy and very well looked after. All the management and staff are amazing, extremely friendly and approachable. Residents are given every support they need. The home has celebrations for birthdays and many other special events. I feel

mum is so lucky to be in such a lovely home that treats everyone as family.

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Review from H H (Daughter of Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience

Mum has been a resident at Oxford House for four years. She has always received an excellent standard of care and support. There has been no negative impact on mum from the lockdowns and restricted visiting, the communication from management and all the staff during this difficult has been faultless.

Mum always sounds well on the phone on our regular telephone calls. I would highly recommend Oxford House to anyone looking for a final care home for a loved one.

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Review from John D (Nephew of Resident) published on 2 September 2020
Submitted via Website • Report

Overall Experience

Up until her death in April 2020, my aunt received exceptional care at Oxford House. All the staff from management to the kitchen were superb. My aunt enjoyed her last few years by being looked after by the professional and dedicated staff. Utmost respect and thanks to all at Oxford House. Thank you.

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Review from K B (Son of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience

First-class home. The care my mother receives is brilliant. She is well-fed and taken care of to the highest degree. When she needs antibiotics they are ordered promptly. Whenever there is any kind of problem they inform me immediately, which I appreciate immensely. The manager of the care home does

a truly superb job without any fuss at all.

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Oxford House Nursing Home

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