The Windmill Care Centre

104 Bath Road, Slough SL1 3SY
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9.8 41 Reviews
  • The Windmill Care Centre, Slough
The Windmill Care Centre is located on the outskirts of Slough and provides residents with a bright and comfortable living environment, noted for its pleasant environment and quality nursing and dementia care.

All rooms at the home are en-suite and are decorated with bright and modern furnishings throughout, while the home has ample communal spaces throughout in which to organise regular activities and events. A regular programme of activities is provided by an activities coordinator, encouraging residents to lead healthy and enriching lives.

The home has a strong link with the local area, as residents regularly meet with local groups to develop friendships and increase happiness and well-being. Many of the home's residents are supported to maintain their independence by being actively involved with local groups.

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Care Provided by The Windmill Care Centre

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Vanessa Cabulong (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (53)
    • Single Rooms with ensuite Wet Room (18)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Funding & Fees Guide for The Windmill Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,210
    • Self-Funded Residential Dementia Care from £1,375
    • Self-Funded Nursing Care from £1,485
    • Self-Funded Nursing Dementia Care from £1,485

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact The Windmill Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime.


  • Parking

  • Free on-site parking.


The Windmill Care Centre Reviews (41)

Total of 41, showing 1-20
9.8

The Windmill Care Centre has a Review Score of 9.8 (9.805) out of 10, based on 11 reviews in the last 2 years. Over all time The Windmill Care Centre has 41 reviews.

Overall Experience

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Date Published

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Review from Ian S (Husband of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I was told that my wife was to be discharged from hospital to a care home, I felt uncomfortable as I felt I was able to care for my wife at home with the help of visiting carers, I could not have been more wrong. My wife has a pressure sore on the sacrum which appeared in September (now December)
before her hospital stay. She requires 24 hour care, regular turning which she has in the home and a nurse on standby which she has. To enable the sore to heal she also requires a special diet which she gets and at the last the sore is healing due entirely to the staff. Everyone from the cleaners, carers, kitchen staff, nurses and management are so friendly, always engaging and smiling, They treat my wife and myself impeccably.

Reply from Laura Nightingale, Commercial Business Partner at The Windmill Care Centre

Thank you for your kind words. It's incredibly rewarding to know that our team's dedication has made such a positive difference. Providing compassionate, high-quality care is exactly what we work so hard to achieve, and hearing how your wife is benefiting from this means so much to all of us. We'll be sure to share your feedback with the entire team as it will inspire and encourage everyone to continue their excellent work. Please let us know if there's anything more we can do to support you.


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Review from F C (Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am not at all unhappy with the treatment I have received since coming to the Windmill. Sometimes there have been problems but they have always been taken care of by the staff professionally. I know that any further treatment will be carried out in the same way. Thank you Windmill.

Reply from Home Manager, Home Manager at The Windmill Care Centre

Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you are satisfied with the service we provide. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.


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Review from Lloyd K (Grandson of Resident) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather has been in the home 16 months now and despite him being given a diagnosis of 6 months, the staff and home have given him superb care. I have to say the communication has been superb and I really have to mention the deputy manager who at every stage keeps me updated with progress. The
staff are welcoming and friendly, it's really like an extension of family. Thanks.

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Review from K A (Sister of Resident) published on 4 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is very relaxed and settled in very well. She loves the food and having all the care done for her. She felt very welcome and happy. The staff are very nice and take good care of her. She also goes well with the other clients.

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Review from Paul A (Nephew of Resident) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Upon entering the building, I was impressed with the security, both to get in and get out. The staff are very friendly and helpful. The standards and cleanliness are very good, and everybody seems to know what they are doing and all the clients.
One last is very knowledgeable and helpful; she is very
helpful as are all the staff.

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Review from Hayley T (Granddaughter of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad was taken in as a resident just before Christmas. So far, the staff have been friendly, approachable and caring not only to my grandad but to us as a family. They have made us feel safe by leaving my grandad in their care. Grandad was only in for four days when it was his birthday on Christmas
Day. How the staff decorated his room and made him a birthday cake made us as a family feel very touched that they went to this effort for someone so new. My grandad is happy and settled thanks to how the staff have treated him and settled him in. As a family, we cannot express our gratitude enough, and we appreciate everything they do.

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Review from Ombi B (Daughter of Resident) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very warm and friendly. They take good care of my dad. I enjoy my visits. Your staff are all so lovely. They treat my dad with kindness and respect. There are plenty of activities for the residents, and families are always invited and welcomed to join in. It’s a welcoming and inclusive environment.
Thank
you

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Review from H W (Daughter of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother joined the Windmill Care Home for some respite and it was a very positive experience for her. She made friends and participated in social activities, both inside and outside the facility. Staff were kind, and respectful and encouraged the family to visit during her stay. Should my mother require
further respite care we would not hesitate in choosing for her to stay here again. Thank you to all those who helped looking after her. Your hard work and dedication are greatly appreciated.

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Review from Judy P (Granddaughter of Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team work well to get to know the residents individually so their needs can be met.

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Review from L C (Daughter of Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was reluctant to put my mother, who is a dementia sufferer, into a care home. However, my concerns were unfounded as she has received nothing but care and support since she was admitted into The Windmill Care Centre in July 2022. The home is clean and tidy, the food is appetising and more importantly
the staff are friendly, caring and professional. My huge thanks to all the staff at The Windmill Care Centre. Thank you for looking after Mom.

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Review from R C (Sister-in-law of Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my sister-in-law has been in the home, we are really pleased with the care and attention she has received. Nothing is too much trouble and the staff are really friendly to us as relatives when we visit.

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Review from E M (Respite Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Before I was transferred in to The Windmill Care Centre from hospital I was told not to go into The Windmill because you are left in your room and not looked after. Also told the staff don't care for the residents. Well I found out after being put in there it's all lies, I was looked after very well
and nothing was missed. I felt while I was in there that I was part of a family, well looked after and treated very well. Very good staff.

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Review from Susan C (Daughter of Resident) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff at The Windmill Care Centre gave my mum excellent support and care. The time she spend there she was happy making friends and enjoying life. We'd like to thank everybody for their help and care.

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Review from Tharini R (Granddaughter of Resident) published on 8 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is clean. When I visited, I felt it was well run. The staff speak in different languages which is an added bonus. I even tasted the food that was provided on one such visit in order to see if it was good or not. The only drawback was there was no toys or books which are freely available
for relatives of residents who like to read or play. Bedrooms are clean and free of dirt and dust etc. The staff treat her well and also seem to know what they are doing.

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Review from Doreen B (Sister of Resident) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very impressed when visiting my sister. The staff are very polite and helpful. Her room is clean and homely. It was lovely to visit and sit in the garden. Covid rules are strict but necessary. One niggle I have is 25 minutes is not long enough. My sister is quite happy and settled.

Reply from Wendy Blackmun, Home Manager at The Windmill Care Centre

What a pleasure to receive such lovely feedback about our home and I’m so glad that your sister is happy living with us. Our garden is such a joy to our residents and we feel so very lucky to have such a welcoming and relaxing space for everyone to enjoy, right in the middle of Slough. Thank you again for being so patient and understanding regarding the ongoing visiting restrictions under which we continue to operate, as our number one priority remains to protect the health and wellbeing of everyone living here at Windmill.


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Review from Marina I (Daughter of Resident) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Small, homely, friendly atmosphere. All residents are happy upon my visits, and my mum is settled and happy here and has made friends. Staff are friendly and polite make you feel at ease.

Reply from Wendy Blackmun, Home Manager at The Windmill Care Centre

Thank you very much for taking the time to review our home and for the lovely comments which are greatly appreciated. In addition to your mother meeting new people and socialising, I'm pleased that you are happy with the high standard of care provided by our staff. I will ensure your lovely feedback is shared with our team. Thank you.


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Review from Karen S (Daughter of Resident) published on 30 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s such a relief to have my mum at The Windmill Care Centre. I’m not based in the UK so I need to have my mum at a place I can rely on and trust; a place with a high standard of care and Windmill fits that bill. I can tell they care about her and treat her well - they know her quirks and they clearly
treat her like one of their family. My mum is happy there. The staff always have time for my questions. I’m so glad she is there - a compassionate, caring home.

Reply from Wendy Blackmun, Home Manager at The Windmill Care Centre

Thank you so much for taking the time to share such wonderful words about our home and the care we are providing for your mother here at Windmill. It’s a pleasure to read such positive feedback, as it is so important for all of us to know that not only our residents, but their families feel so supported. This lovely feedback will be shared with the wider team who will be thrilled. Many thanks again.


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Review from Bobby H (Friend of Resident) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a brilliant care home. The manager and staff do a very good job. They look after my friend very well and she is not the easiest person to look after. I think they all do a wonderful job.

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Review from Suzanne R (Daughter of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad was admitted to The Windmill in very difficult circumstances. The staff went out of their way to reassure us and to help our dad acclimatise. We have found them to be very professional, friendly, caring and compassionate. Nursing staff are hugely committed to preserving the dignity of those
in their care, and admin/management are both efficient and very humane. There is a lovely atmosphere at the home.

Reply from Wendy Blackmun, Home Manager at The Windmill Care Centre

Thank you so very much for taking the time to send us such positive feedback about the care we are providing for your father. It's wonderful to read how you feel about the level of care we are able to provide and that the dedication of our staff is so appreciated. I will ensure this is shared with the wider team, who will be both delighted and rewarded to read your comments.


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Review from Anita S (Daughter of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Windmill Centre is not somewhere I would recommend to friends or family. The manager is very rude. Some staff are kind however this is based on personal preference.
As a home dealing with patients in challenging situations, you would believe that the staff would be passionate about their role however
unfortunately not. I have been totally shocked at the lack of compassion and care from the home.

Reply from Eileen Coad, Regional Director at The Windmill Care Centre

We take all of the comments and concerns received regarding the care of the people living with us extremely seriously, as the health and wellbeing of our residents is our absolute priority.
We have investigated your concerns and responded to you and ensured that you have access to our complaints process. Our findings reinforced our belief that our staff work with the best interests of every single one of our residents as their foremost objective. We do, as does every care home in the UK, have to comply with the law and we need to enforce rules around visiting and infection prevention and control. Whilst we understand that these can be frustrating, it is unfortunate that this is perceived as a lack of care and compassion, as the Manager and team have been working very hard in difficult circumstances to ensure that our residents, our visitors and staff are kept safe and to ensure that every resident receives the best possible level of care.


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Current Review Score: 9.8 (9.805)

Overview of Review Score

The Review Score of 9.8 (9.805) out of 10 for The Windmill Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.805 for The Windmill Care Centre is calculated as follows: ( (101 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 123 Ratings = 4.805

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Windmill Care Centre is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

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June Jones

Job Title: Lifestyle Team Member

Joined: 2022

My name is June Jones i am part of the Lifestyle team at the Windmill Care Home. I have been at the Windmill for almost 3 years. My job is to try and get the residents involved in doing different activities such as games, Arts and Craft ,Baking, types of mind games like crosswords word search and many more things. My job is also to book entertainment for them and also to get them out in the community. We also do 1 to 1s with residents in their rooms if they prefer.


I love the work i do it is always a pleasure to come to work. I get to meet great people all with different stories and challenges and this is what makes my job worth while. I work with a great team and as individuals we bring something different.


Frequently Asked Questions about The Windmill Care Centre

What types of Care is The Windmill Care Centre registered for?

Older Person Care, Dementia, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Windmill Care Centre provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does The Windmill Care Centre have?

There are 53 Single Rooms.

What are the Facilities & Services at The Windmill Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is The Windmill Care Centre to the centre of Slough?

1.1 mile(s) as the crow flies, distance by road may be significantly further.