The staff are welcoming and friendly, it's really like an extension of family.
Lloyd K (Grandson of Resident)
my mum is settled and happy here and has made friends
Marina I (Daughter of Resident)
As a family, we cannot express our gratitude enough, and we appreciate everything they do.
Hayley T (Granddaughter of Resident)
Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
Visitors welcome anytime.
Free on-site parking.
The Windmill Care Centre has a Review Score of 9.8 (9.805) out of 10, based on 11 reviews in the last 2 years. Over all time The Windmill Care Centre has 41 reviews.
Review from Marina F (Daughter of Resident) published on 1 February 2017
Submitted via Website •
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Reply from Peter Slaney, Home Manager at The Windmill Care Centre
We are really pleased to hear that you had a positive experience in the home and that you felt the staff were kind, caring and welcoming throughout your mother’s stay. We always try our best to provide good care especially during difficult times.
We do appreciate that you are happy to leave your comments and to recommend Windmill Care Centre.
Kind regards
Peter Slaney
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The Review Score of 9.8 (9.805) out of 10 for The Windmill Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.805 for The Windmill Care Centre is calculated as follows: ( (101 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 123 Ratings = 4.805
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Windmill Care Centre is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 20 Dec 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Lifestyle Team Member
Joined: 2022
My name is June Jones i am part of the Lifestyle team at the Windmill Care Home. I have been at the Windmill for almost 3 years. My job is to try and get the residents involved in doing different activities such as games, Arts and Craft ,Baking, types of mind games like crosswords word search and many more things. My job is also to book entertainment for them and also to get them out in the community. We also do 1 to 1s with residents in their rooms if they prefer.
I love the work i do it is always a pleasure to come to work. I get to meet great people all with different stories and challenges and this is what makes my job worth while. I work with a great team and as individuals we bring something different.