Argyles Care Home

Pound Street, Newbury RG14 6AE
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9.7 86 Reviews
  • Argyles Care Home, Newbury
Argyles has an experienced team of registered nurses and carers who provide nursing, residential, convalescence, respite, palliative and Parkinson's care. Advanced bookings for short stays are available.

This well-equipped Tudor-style house provides a comfortable and relaxing environment. Residents can socialise in the main lounge or relax in the quiet lounge as they choose, while the spacious gardens and patio can be enjoyed in warmer weather. Most bedrooms have en-suite facilities and can be personalised to suit individual tastes.

Much culinary expertise has gone into making meals balanced and appealing, meeting personal diet needs and favourites. Hot and cold drinks are always available and homemade cake is another popular addition.

Themed monthly events are part of the varied activities calendar, which includes visits from local performers, pampering sessions and excursions.

For more information about life in the home, please visit their Facebook page. Search 'Bupa UK Argyles Care Home'.

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Care Provided by Argyles Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Huntington's Disease
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jane Edwards (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Argyles Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. No need for your loved one to have Bupa health insurance. The home is an easy stroll from the town centre shops, library, cinema and theatre. Plenty of pleasant walks along the rivers and canal. And it’s only a short drive to the racecourse, the Nature Discovery Centre and the North Wessex Downs.


  • Parking

  • On-site parking available.


Argyles Care Home Reviews (86)

Total of 86, showing 1-20
9.7

Argyles Care Home has a Review Score of 9.7 (9.722) out of 10, based on 28 reviews in the last 2 years. Over all time Argyles Care Home has 86 reviews.

Overall Experience

  • 65
  • 18
  • 2
  • 1
  • 0

Date Published

86
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13
28
58

Review from Christine H (Daughter of Resident) published on 28 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly and caring and do all they can for our mum. A shout out to one lady this week for her help and encouragement in helping mum build her confidence in learning to manage using her new power chair to give her independence around the home.
Thanks x

Reply from Maria Ricketts, Customer Care Adviser at Argyles Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mum in our care. We hope to continue providing your loved one with the best possible care.


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Review from Matt B (Son of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Dad stayed at the home for palliative care for over 2 months and died there. most staff seemed amazing. but communication was rather poor in relation to me providing feedback to the home, the manager only reacted to the feedback rather than proactively meeting the family sooner. received a call saying
my dad passed away , 'now i will pass you over to someone else as it's the end of my shift,' which is not professional. was then asked if we wanted to see my dad. this could have been discussed with us before hand. feel the home could do a lot more to involve families in their patient's care. felt under pressure to see my dad on the day of his death.

Reply from David Mclean, Customer Service Adviser at Argyles Care Home

We're sorry for the loss of your dad and appreciate you taking the time to leave us your comments. We are always open to feedback so that we can continually improve our services and will take your comments back to the home.


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Review from S W (Sister of Resident) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was provided with palliative care at the Argyles from April to August 2024, this was a very difficult time for my sister and our family but we are extremely grateful for the genuine support, kindness, care and friendship the whole team provided. At the most difficult times, the team helped
us mark and celebrate family events, supported us in making precious memories and they spent quality time with my sister showing her love, friendship, having fun and laughs alongside managing her declining health, complex needs and medication meaning that despite being bed bound and having limited communication, the Argyles team found ways to be there for my sister and to make her time at Argyles as comfortable as possible and to make her smile. A big thank you to the Argyles team/family.

Reply from Maria Ricketts, Customer Care Adviser at Argyles Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are saddened to have parted with your sister. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Lucretia C (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to take this opportunity to say that the staff at the car home are always polite and friendly. My mum seems happy which makes me happy. I went to an event there for Bupa's 40th birthday, they had a singer come in and I thought it was fantastic, well organised and the buffet afterwards was
fantastic too. I think the chefs do an amazing job.

Reply from Maria Ricketts, Customer Care Adviser at Argyles Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your loved one stay as comfortable as possible.


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Review from Donna R (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has received so, so much care in 2024 and has absolutely thrived mentally in the last year. Although he had been taken very poorly at one stage, once he had returned from hospital staff couldn't have been kinder. Their expertise was so much appreciated. It's one thing to provide friendship and
another to deliver the kind of help he needed to recover. Everyone creates such a family team that I do not have to worry when I can't visit. My Dad loves it there and although he doesn't join in the huge amount of activities offered he couldn't be happier. That peace of mind is priceless. How can you thank these people enough?

Reply from Maria Ricketts, Customer Care Adviser at Argyles Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. Please let us know if there is anything we can do to make your dad's stay as comfortable as possible.


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Review from M H (Friend of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good afternoon entertainment. Friendly staff. Residents were joining in with the singing.

Reply from David Mclean, Customer Service Adviser at Argyles Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We look forward to seeing you again soon.


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Review from Colin N (Son of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice people! They all go the extra mile to make my mother comfortable. They all deserve a medal.

Reply from Rosie Smith, Customer Advisor at Argyles Care Home

Thank you for taking the time to leave us such a lovely review! We hope your loved one continues to enjoy their stay with us!


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Review from J A (Wife of Resident) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came for 2 weeks of respite care initially for a break but he opted to stay here. The staff are always kind and helpful and he was made to feel welcome despite his reservations.

Reply from Fran Donno, Customer Service Adviser at Argyles Care Home

Thank you for taking the time to leave us your lovely comments. It is so wonderful to hear that your husband has had such a positive experience, so far, during his stay with us at Argyles Care Home. We are so pleased to hear that you and your husband are impressed with how "Kind" and "Helpful" our staff are at Argyles Care Home. We hope to continue providing your loved one with the best possible care.


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Review from N B (Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was admitted following emergency surgery. However, there was no room available. The management and maintenance staff arranged for an activities room to be cleared and arranged into a bedroom within 36 hours of the request for care. Although my wife has been a resident since October 2021 and I am well
known here, I was treated with the same care, dignity, and friendship as the other residents. Where the layout, decor, and facilities may not be the most modern, the staff make all the difference and do their best to meet resident's needs. The main dishes are very good but the range/variety of vegetables and evening desserts is limited. It is not what we have in life but who we have in life that matters.

Reply from Maria Ricketts, Customer Care Adviser at Argyles Care Home

Thank you for your kind words. We hope The Argyles Care Home did everything possible to make the transition as easy as possible. Thank you for choosing The Argyles Care Home for your stay.


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Review from J H (Daughter of Resident) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What great fun we had at BUPA Fest Argyles, the residents were helped outside or into the dining room to enjoy lovely food and outside entertainment. The weather was good and the staff worked very hard arranging everything and even joining in as 'pretend' band members.
An enjoyable day and already
looking forward to the next event.

Reply from Fran Donno, Customer Service Adviser at Argyles Care Home

Thank you for your wonderful review. We are so glad to know that you had a brilliant time at Bupa Fest at Argyles Care Home and that you enjoyed the food and entertainment. It is always lovely to hear when family members also feel like part of our Argyles family. We are looking forward to seeing you again.


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Review from Debbie W (Daughter of Resident) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Went with Dad and a group of residents to see a brass band in the local park this Sunday. It was arranged by the home. We had perfect weather. It was great to meet some of the residents and their family members. It was good to hear some of the resident's families talk to my dad and let him pet their
dogs when they visit. All very well organised by the home. They provided a delicious picnic for us all.
A well-earned cup of tea was offered to all when we got back to the home. Dad loved it!

Reply from Maria Ricketts, Customer Care Adviser at Argyles Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after.We hope to continue providing your loved one with the best possible care.


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Review from B A (Niece of Resident) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the staff who organised and helped to take the residents to the local park. We enjoyed a lovely afternoon with lovely weather, the food for the picnic and my auntie really enjoyed the brass band. Thank you all again.

Reply from Maria Ricketts, Customer Care Adviser at Argyles Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review from Gloria B (Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say it was such a relief to get here from the hospital. Such a lovely greeting from the staff who put me into a most comfortable bed. I then had some cups of tea and lunch. I had the best sleep ever that night. Thank you all so very much.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Argyles Care Home

Thank you for your kind words. We are happy to have been able to look after you, thank you for choosing us for your care.


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Review from Anne F (Wife of Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Argyles Care Home for 4 weeks now and my family and I are so happy and thankful. He is being well cared for and all his needs are met. He has definitely improved and responds well. I visit daily and always have a smile and a work of welcome, updating me on my husband's condition
from staff.

Reply from Fran Donno, Customer Service Adviser at Argyles Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your husband in our care and we are pleased to hear that your husband has improved. We hope to continue providing your loved one with the best possible care.


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Review from J G (Wife of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Argyles Care Home has a welcoming, friendly and homely environment.

Reply from David Mclean, Customer Service Adviser at Argyles Care Home

Thank you for your kind words. It is always nice to hear words like “welcoming, friendly and homely environment” being used to describe our care. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.


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Review from Amanda P (Daughter of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so touched by the kindness of the staff member who was feeding my mum. He takes care and it is really appreciated.

Reply from David Mclean, Customer Service Adviser at Argyles Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your mum with the best possible care.


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Review from J W (Resident) assisted by family/friend published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall experience good except for a few problems which now have been resolved. I have always been treated with dignity and find all the staff very helpful and understanding. Management excellent and always ready to help with anything. Excellent food and drink varied menu, maintenance person very helpful.
We find that all the staff work as a team but too many to mention them all and would recommend Argyle Care Home to loved ones and friends.

Reply from Eden Tomlinson, Customer Service Adviser at Argyles Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease in our care. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from Joanne C (Daughter of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad never wanted to come into a care home of any shape or form. To start with, I was hesitant, but by week two, I saw just how tentative the whole team of care were with Dad down to the chef!
Thank you, Argyles. I would highly recommend you to anyone I knew who needed to move loved ones to Argyles.

Reply from David Mclean, Customer Service Adviser at Argyles Care Home

Thank you for taking the time to leave your kind review. We are very happy to hear you can feel at ease with your dad in our care after the transition into the home, and we hope Argyles Care Home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make his stay as comfortable as possible, and we look forward to seeing you again soon.


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Review from Tim C (Son of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent his last few weeks in the palliative care room at the Argyles Care Home. The staff were very helpful and caring to my father and also his friends and family who came to visit. The family who made this room possible called the staff the Argyle angels and I second that wholeheartedly.
This review doesn't come close to the warmth I feel for the Argyle rest home.

Reply from Grace Langfield, Customer Service Adviser at Argyles Care Home

Thank you for your kind review. It's always lovely to hear words such as "helpful" and "warmth" used to describe the services and care our staff provide, especially when it comes to a difficult time like with palliative care. We are glad to hear your family, friends and Father were treated with such compassion during a difficult time, and hope you are able to look back on this with comfort knowing your loved one received the best care possible.


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Review from N C (Son of Resident) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff really friendly, helpful and understanding. The care my mum is getting his first class and I couldn't ask for more.

Reply from Eden Tomlinson, Customer Service Adviser at Argyles Care Home

Thank you for taking the time to leave your review, it is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Mum with the best possible care.


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Current Review Score: 9.7 (9.722)

Overview of Review Score

The Review Score of 9.7 (9.722) out of 10 for Argyles Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.722 for Argyles Care Home is calculated as follows: ( (242 Excellents x 5) + (67 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 320 Ratings = 4.722

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Argyles Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 27 Mar 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (7)

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Meet the Team (1)

Jane

Jane Edwards

Job Title: Home Manager

Joined: 2020

My name is Jane and I am the home manager at Argyles.


I have been a qualified nurse since 1991, having trained at Warwick and Coventry in the late 80’s.


My career started in neuro-rehab and I worked at a hospital in Birmingham where I cared mostly for patients with MS, MND, MSA and post CVA.


Following my marriage to a ‘Southerner’ I moved to Newbury in Berkshire with the promise it would only be for ‘a year’. I have now lived in Newbury for 33 years!


I was unsure of where I wanted my career to take me so helped to commission a brand-new nursing home in Overton, Hampshire, where I was appointed deputy manager. I then moved to a smaller nursing home in Reading, where I could continue my neuro-rehab but with an elderly clientele.


Following the birth of my daughter Cassia, I decided to look for work around child care. I worked at a health spa as a nurse advisor at weekends and did bank work via an agency on night shifts.


Once my daughter was at school, I was able to return to my love of neuro-rehab and was offered the position of RN at Sandleford Hospital, which later became Donnington ward at
West Berks Community Hospital. I became a senior nurse on day shifts and loved working with the local GP team which covered the ward. So much so, that when I was offered a position at the GP surgery as a practice nurse, I jumped at the chance.


I spent 12 years at Eastfield House and had a very varied career during this time, whilst simultaneously continuing my education and completing a number of different health related diplomas.


Throughout my time at the surgery, my workload was mostly with the older population – an age group which I continued to love working with. When I saw a position advertised to give input at a nursing home as a clinical lead I was determined to go and provide the care I could in an area that I loved.


In 2020, I joined Bupa and the rest is history! I love working as part of a team and really like the collaborative way of working with my colleagues both within the care home and across the whole of Bupa.


Born in Stratford-upon-Avon, and then living in Birmingham I always classed myself as a bit of a Northerner, however, following my marriage and move to Newbury I have spent more time in the South of the Country and love being here. I live a mile from the Argyles so mostly walk to work.


My parents are still both in the Midlands, and also my daughter, so I do still travel up to Birmingham, but my real passion is travelling to Australia to visit my brother and sister in Brisbane and Queensland.


I also love gardening and have a 1/3 of an acre to potter in and grow my own fruit and veg.


My other passion is dogs. I have a setter called Porthos who comes to work with me daily and is one of the homes ‘therapy dogs.’ I also foster for the charity SebPRA.org and have had quite a few dogs stay overnight, a week or months, on the way to their forever families. The standing joke in our house is that I like dogs more than people! (True).


My daughter has recently had a cockerpoo puppy, Zenna, so I am also a grandma to an eight month old ball of fluff!


Other than that, I love cooking, chocolate and reading.


Frequently Asked Questions about Argyles Care Home

What types of Care is Argyles Care Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Argyles Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Argyles Care Home have?

There are 42 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Argyles Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Argyles Care Home to the centre of Newbury?

0.2 mile(s) as the crow flies, distance by road may be significantly further.