Argyles Care Home

Pound Street, Newbury RG14 6AE
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9.7 86 Reviews
  • Argyles Care Home, Newbury
Argyles has an experienced team of registered nurses and carers who provide nursing, residential, convalescence, respite, palliative and Parkinson's care. Advanced bookings for short stays are available.

This well-equipped Tudor-style house provides a comfortable and relaxing environment. Residents can socialise in the main lounge or relax in the quiet lounge as they choose, while the spacious gardens and patio can be enjoyed in warmer weather. Most bedrooms have en-suite facilities and can be personalised to suit individual tastes.

Much culinary expertise has gone into making meals balanced and appealing, meeting personal diet needs and favourites. Hot and cold drinks are always available and homemade cake is another popular addition.

Themed monthly events are part of the varied activities calendar, which includes visits from local performers, pampering sessions and excursions.

For more information about life in the home, please visit their Facebook page. Search 'Bupa UK Argyles Care Home'.

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Care Provided by Argyles Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Huntington's Disease
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jane Edwards (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Argyles Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. No need for your loved one to have Bupa health insurance. The home is an easy stroll from the town centre shops, library, cinema and theatre. Plenty of pleasant walks along the rivers and canal. And it’s only a short drive to the racecourse, the Nature Discovery Centre and the North Wessex Downs.


  • Parking

  • On-site parking available.


Argyles Care Home Reviews (86)

Total of 86, showing 21-40
9.7

Argyles Care Home has a Review Score of 9.7 (9.722) out of 10, based on 28 reviews in the last 2 years. Over all time Argyles Care Home has 86 reviews.

Overall Experience

  • 65
  • 18
  • 2
  • 1
  • 0

Date Published

86
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13
28
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Review from Gail G (Friend of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I attended the opening of 'Jeans Room' on Friday the 14th of July. We were both very impressed with the Argyles, such a very friendly, warm environment for family and patients alike. We would not hesitate to recommend.

Reply from Grace Langfield, Customer Service Adviser at Argyles Care Home

Thank you for taking the time to leave your review. We are pleased to hear Argyles did everything possible to make the transition as easy as possible. Please let us know if there is anything else we can do to make your loved one's stay as comfortable as it can be.


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Review from P C (Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can find no faults, all the staff work really well and really hard and they all seem to enjoy their work. The food is really good and so are the activities. The rooms are always clean and tidy.

Reply from David Mclean, Customer Service Adviser at Argyles Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease in our care. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from Jo D (Daughter of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at the Argyles for just over a week and the care she has received has been exceptional. To see Mum so happy and settled has been so reassuring for my sister and me. She is smiling and again takes pride in her appearance. We felt so guilty about making the decision to move Mum to the home,
but it has been such a blessing. We no longer have to worry about her every move. We hear about the delicious meals daily, she especially enjoys her shandy and today she has been to church. We cannot thank you enough.

Reply from David Mclean, Customer Service Adviser at Argyles Care Home

Thank you for taking the time to leave your lovely review. We hope Argyles care home did everything possible to make the transition as easy as possible for your mum. We are glad to help you and your family through such a difficult time and we are very happy to hear you can feel at ease with your mum in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible. Thank you for choosing our home for her stay and we look forward to seeing you again soon.


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Review from S P (Daughter of Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Entered mum on the 5th of May to join Argyles Care Home as she needed 24-hour care. I was so scared and unsure but within days the family and I knew we had made the right decision. She seems to be settling in ok and so well cared for. Thank you.

Reply from Rebecca Kellegher, Customer Service Adviser at Argyles Care Home

Thank you for your review. We are very happy to hear you can feel at ease with your mum in our care and that she seems to be settling in ok. If there is anything more we can do to make her stay as comfortable as possible, please don't hesitate to let us know.


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Review from D S (Friend of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I called Argyles Nursing Home on the 1st of June and thought what a lovely home it was. It was spotlessly clean and the staff was so welcoming. I told them when my time comes I'll be there! My friend told me the food was good and her washing was perfect and so quick. So very well done to you all.

Reply from David Mclean, Customer Service Adviser at Argyles Care Home

Thank you for your kind words, and it's nice to hear that your friend is making you aware of everything the care home offers. We hope to continue providing your friend with the best possible care and we look forward to seeing you again soon.


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Review from K H (Daughter of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visit our dad regularly and are always made to feel welcome, The staff seem to recognise us now and it feels nice to visit our dad. He is always well turned out and appears happy. We have been invited to a few social occasions which all the family try to attend. If Dad is at all unwell, we are notified
straight away. We would recommend this home to any friends and family.

Reply from Fran Donno, Customer Service Adviser at Argyles Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your dad in our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your dad with the best possible care and we look forward to seeing you again soon.


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Review from R G (Daughter of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at the Argyles Care Home for just over a year now since moving from a previous care home. Since she has been here she has made new friends and gained new interests and gets involved in any social aspect. The staff are extremely good with her and most importantly she is happy.
The Argyles Care Home put on a social event for the king's coronation which we attended as a family and the entertainment they put in was fantastic. This is a brilliant care home.

Reply from Rebecca Kellegher, Customer Service Adviser at Argyles Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are so pleased to hear she has made new friends and gets involved in any social opportunities offered within the home. Thank you for choosing Argyles Care Home.


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Review from J B (Daughter of Resident) published on 13 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff treat my mother with care and dignity. She particularly enjoys the very varied daily activities and we enjoy seeing the regular updates on social media.
A warm, friendly and very caring home which is well-run and managed.

Reply from David Mclean, Customer Service Adviser at Argyles Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after, as well as hearing words like “warm” and “friendly” being used to describe our care. We will certainly pass your comments on to the manager.


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Review from David S (Husband of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The maintenance support person at Argyles Care Home has been outstanding in making every effort to help us make a room perfect in memory of my late wife. Nothing is too much bother and the manager and all staff continue to give me and my family the warmest welcome and support. We feel a very close bond
with this wonderful care home.

Reply from Rebecca Kellegher, Customer Service Adviser at Argyles Care Home

We appreciate you taking the time to leave us your lovely review. We are glad to help you and your family through such a difficult time and we hope you will go away from this feeling like your wife received the best possible care.


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Review from Nina H (Sister of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Settled my brother well and meets his needs. Help him to mobilise between physio visits. Staff are always cheerful and go overboard to meet his needs. The home is friendly and welcoming, and try to make it as homely as possible.

Reply from Rebecca Kellegher, Customer Service Adviser at Argyles Care Home

Thank you for your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please do let us know if there is anything more we can do to make your Brother's stay as comfortable as possible.


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Review from L G (Wife of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care is ok being kept comfortable.
Very caring nurses.

Reply from Rebecca Kellegher, Customer Service Adviser at Argyles Care Home

We appreciate you taking the time to leave us your comments. We are happy to hear your loved one is being kept comfortable, and the staff are very caring. We hope Argyles continue providing the best possible care.


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Review from Patricia P (Friend of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting a friend, I found the staff very caring and polite. The care they give their patients is excellent, and nothing is too much bother.

Reply from Rebecca Kellegher, Customer Service Adviser at Argyles Care Home

Thank you for your kind words. It is always nice to hear words like “Caring” and “Polite” being used to describe our care. We look forward to seein you again.


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Review from L P (Niece of Resident) published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am an RN of 38 years from Canada. My aunt has been in your care for over 5 years. I found my loved one to be clean, beautifully groomed, well fed and hydrated. It was obvious she was being turned and cleaned with excellent skin care. Her skin is perfectly intact with no sores. When the staff were
performing these duties they were kind, gentle and professional. Thank you so very much.

Reply from Grace Langfield, Customer Service Adviser at Argyles Care Home

Thank you for your considerate review. It is always nice to hear family members are at ease with their loved ones being cared for so thoroughly in our home. We will certainly pass your comments on to the manager.


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Review from Robert M (Husband of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident in Argyles for nearly six years with advanced dementia. She is unable to communicate and relies on the support of the staff for all her needs. But I know she is contented and being looked after really well. I know all the staff really care for her. The home is welcoming,
friendly and clean and the staff do a fantastic job. I cannot praise them enough.

Reply from Grace Langfield, Customer Service Adviser at Argyles Care Home

Thank you for your feedback. It is always nice to hear from family members like yourself who feel at ease knowing their loved ones are cared for by our staff so well. We hope to continue providing your Wife with the best care possible.


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Review from Mark S (Son of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care with compassion for both Mum and family members in Mum's last few weeks. Thank you.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Argyles Care Home

We really appreciate you taking the time to leave us your feedback. We hope that knowing how well your Mum was cared for is of some comfort to you now. Thank you again for your review.


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Review from A S (Daughter of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to the Argyles for palliative/end-of-life care. The staff have all been wonderful, extremely caring and compassionate to Mum, but to my whole family. All the staff are angels and go above and beyond with their work, and they all deserve a pay rise.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Argyles Care Home

Thank you for your kind words. We hope the support helped make this difficult time a little easier for you all.


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Review from T C (Son-in-law of Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A fantastic level of service for the short time father-in-law was in the home. The food was very good and varied. Staff very attentive to his needs. Would recommend this care home.

Reply from David Mclean, Customer Service Adviser at Argyles Care Home

Thank you for taking the time to leave your kind review. We are very happy to hear you felt at ease with your father-in-law in our care. Hopefully, you will go away from this feeling like your loved one received the best possible care. Thank you for choosing Argyles Care Home for your stay.


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Review from G S (Daughter of Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum settled in well and is now happy at Argyles. She says the nursing care is excellent and all the staff are efficient and friendly. We have certainly seen this when visiting her, Mum has lived here since July 2021.

Reply from David Mclean, Customer Service Adviser at Argyles Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and hearing words like "efficient" and "friendly" being used to describe our care. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible and we are looking forward to seeing you again.


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Review from Patricia K (Wife of Resident) published on 14 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always caring and attentive. All the staff are happy to spend time with my husband and to answer any queries or requests we might have. He has settled well and I can relax knowing that he is in good hands.

Reply from Rebecca Kellegher, Customer Service Adviser at Argyles Care Home

Thank you for your lovely words. It is really nice to hear how well your husband has settled at Argyles and that you feel at ease with him in our care. If there is anything more we can do to help make your husband's stay as comfortable as possible, please do let us know.


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Review from Rebecca W (Daughter of Resident) published on 30 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Should anyone need a safe space for their loved ones in the future, I would highly recommend the Argyles Care Home - this home is run by angels, and in the 10 years my father has been there they have been considerate and caring in equal measures. Everyone we have met has normalised the horrific situation
we found ourselves in as an extended family. Dignified care following a diagnosis for a rare and debilitating disease, they have taken the strain. They are amazing people. Genuinely grateful.

Reply from David Mclean, Customer Service Adviser at Argyles Care Home

Thank you for your lovely review. It is always nice to hear words like "safe space" and "run by angels" being used to describe our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your Father's stay as comfortable as possible and we look forward to seeing you again soon.


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Current Review Score: 9.7 (9.722)

Overview of Review Score

The Review Score of 9.7 (9.722) out of 10 for Argyles Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.722 for Argyles Care Home is calculated as follows: ( (242 Excellents x 5) + (67 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 320 Ratings = 4.722

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Argyles Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 27 Mar 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (7)

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Meet the Team (1)

Jane

Jane Edwards

Job Title: Home Manager

Joined: 2020

My name is Jane and I am the home manager at Argyles.


I have been a qualified nurse since 1991, having trained at Warwick and Coventry in the late 80’s.


My career started in neuro-rehab and I worked at a hospital in Birmingham where I cared mostly for patients with MS, MND, MSA and post CVA.


Following my marriage to a ‘Southerner’ I moved to Newbury in Berkshire with the promise it would only be for ‘a year’. I have now lived in Newbury for 33 years!


I was unsure of where I wanted my career to take me so helped to commission a brand-new nursing home in Overton, Hampshire, where I was appointed deputy manager. I then moved to a smaller nursing home in Reading, where I could continue my neuro-rehab but with an elderly clientele.


Following the birth of my daughter Cassia, I decided to look for work around child care. I worked at a health spa as a nurse advisor at weekends and did bank work via an agency on night shifts.


Once my daughter was at school, I was able to return to my love of neuro-rehab and was offered the position of RN at Sandleford Hospital, which later became Donnington ward at
West Berks Community Hospital. I became a senior nurse on day shifts and loved working with the local GP team which covered the ward. So much so, that when I was offered a position at the GP surgery as a practice nurse, I jumped at the chance.


I spent 12 years at Eastfield House and had a very varied career during this time, whilst simultaneously continuing my education and completing a number of different health related diplomas.


Throughout my time at the surgery, my workload was mostly with the older population – an age group which I continued to love working with. When I saw a position advertised to give input at a nursing home as a clinical lead I was determined to go and provide the care I could in an area that I loved.


In 2020, I joined Bupa and the rest is history! I love working as part of a team and really like the collaborative way of working with my colleagues both within the care home and across the whole of Bupa.


Born in Stratford-upon-Avon, and then living in Birmingham I always classed myself as a bit of a Northerner, however, following my marriage and move to Newbury I have spent more time in the South of the Country and love being here. I live a mile from the Argyles so mostly walk to work.


My parents are still both in the Midlands, and also my daughter, so I do still travel up to Birmingham, but my real passion is travelling to Australia to visit my brother and sister in Brisbane and Queensland.


I also love gardening and have a 1/3 of an acre to potter in and grow my own fruit and veg.


My other passion is dogs. I have a setter called Porthos who comes to work with me daily and is one of the homes ‘therapy dogs.’ I also foster for the charity SebPRA.org and have had quite a few dogs stay overnight, a week or months, on the way to their forever families. The standing joke in our house is that I like dogs more than people! (True).


My daughter has recently had a cockerpoo puppy, Zenna, so I am also a grandma to an eight month old ball of fluff!


Other than that, I love cooking, chocolate and reading.