Argyles Care Home

Pound Street, Newbury RG14 6AE
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9.7 88 Reviews
  • Argyles Care Home, Newbury
Argyles has an experienced team of registered nurses and carers who provide nursing, residential, convalescence, respite, palliative and Parkinson's care. Advanced bookings for short stays are available.

This well-equipped Tudor-style house provides a comfortable and relaxing environment. Residents can socialise in the main lounge or relax in the quiet lounge as they choose, while the spacious gardens and patio can be enjoyed in warmer weather. Most bedrooms have en-suite facilities and can be personalised to suit individual tastes.

Much culinary expertise has gone into making meals balanced and appealing, meeting personal diet needs and favourites. Hot and cold drinks are always available and homemade cake is another popular addition.

Themed monthly events are part of the varied activities calendar, which includes visits from local performers, pampering sessions and excursions.

For more information about life in the home, please visit their Facebook page. Search 'Bupa UK Argyles Care Home'.

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Care Provided by Argyles Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Huntington's Disease
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jane Edwards (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Argyles Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. No need for your loved one to have Bupa health insurance. The home is an easy stroll from the town centre shops, library, cinema and theatre. Plenty of pleasant walks along the rivers and canal. And it’s only a short drive to the racecourse, the Nature Discovery Centre and the North Wessex Downs.


  • Parking

  • On-site parking available.


Argyles Care Home Reviews (88)

Total of 88, showing 41-60
9.7

Argyles Care Home has a Review Score of 9.7 (9.741) out of 10, based on 30 reviews in the last 2 years. Over all time Argyles Care Home has 88 reviews.

Overall Experience

  • 67
  • 18
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  • 0

Date Published

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Review from Patricia K (Wife of Resident) published on 14 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always caring and attentive. All the staff are happy to spend time with my husband and to answer any queries or requests we might have. He has settled well and I can relax knowing that he is in good hands.

Reply from Rebecca Kellegher, Customer Service Adviser at Argyles Care Home

Thank you for your lovely words. It is really nice to hear how well your husband has settled at Argyles and that you feel at ease with him in our care. If there is anything more we can do to help make your husband's stay as comfortable as possible, please do let us know.


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Review from Rebecca W (Daughter of Resident) published on 30 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Should anyone need a safe space for their loved ones in the future, I would highly recommend the Argyles Care Home - this home is run by angels, and in the 10 years my father has been there they have been considerate and caring in equal measures. Everyone we have met has normalised the horrific situation
we found ourselves in as an extended family. Dignified care following a diagnosis for a rare and debilitating disease, they have taken the strain. They are amazing people. Genuinely grateful.

Reply from David Mclean, Customer Service Adviser at Argyles Care Home

Thank you for your lovely review. It is always nice to hear words like "safe space" and "run by angels" being used to describe our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your Father's stay as comfortable as possible and we look forward to seeing you again soon.


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Review from T W (Daughter of Resident) published on 11 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum has been at Argyles for a little while now. Mum is more relaxed the longer she has been here and enjoys the activities. My mum has got a lovely room and she enjoys the food, they have a good selection and choice. My mum has definitely put on weight which is good.

Reply from Rebecca Kellegher, Customer Service Adviser at Argyles Care Home

Thank you for your kind words. We are happy to hear how settled your Mum is at Argyles care home and that she is feeling more relaxed and enjoys the activities provided. We hope to continue providing your Mum with the best possible care.


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Review from Helen D (Daughter of Resident) published on 29 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum took several weeks to settle into Argyles, as she is a very anxious lady and a whole new world had been entered into for her and the family. The staff are lovely, however, now after around six to seven weeks, we can see a vast improvement in her. She is smiling again and although reluctantly, now
joins in with the activities, but ends up loving it. Her safety and care needs are met.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Argyles Care Home

Thank you for your feedback. We are so happy that Your Mum is now settling in well and starting to join in. Please let us know if there is anything else we can do to help with this.


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Review from C W (Son of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at the Argyles are excellent, nothing is too much trouble and the residents are their first priority. The home is very clean and airy. I do feel the building needs a refresh to lighten and brighten it up.
The admin team are also exceptionally good. This is always a difficult time and a caring
attitude is necessary.

Reply from Amanda Barnes, Customer Service Adviser at Argyles Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you find our staff excellent and that nothing is too much trouble. Thank you for choosing Argyles for your loved ones' stay.


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Review from J H (Son of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has spent alot of time here at the Argyles on respite and now on end of life.
The staff, nurses etc are fantastic and have always welcomed Mum warmly and as part of the family.

Reply from Amanda Barnes, Customer Service Adviser at Argyles Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you feel your mum has always been welcomed into our home like family. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.


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Review from W S (Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with my care in the home but at times care is given to other residents for minor things. I was left in my wheelchair for 3/4 hours while next door had 7 visits. Otherwise good care.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Argyles Care Home

Thank you for your review. We are glad to hear you are pleased with the care you receive.


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Review from Gerald W (Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My review as I see it, there are several which I do not like, ie door slamming and shouting. Other than that, it is quite a happy place, quite happy to recommend this establishment.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Argyles Care Home

We appreciate you taking the time to leave us your comments, I will certainly pass this on to our management team. Thank you again for bringing this to our attention.


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Review from A H (Daughter of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care Mum gets. The staff are very friendly and have a lovely relationship with her and all the other residents.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Argyles Care Home

Thank you for your review. We are glad to hear that you are happy with the care your Mum receives.


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Review from Sally D (Daughter of Resident) published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely friendly staff and friendly atmosphere. I feel the care is appropriate. My Mum has enjoyed the food and is being well looked after. It has given the family reassurance about her safety after a fall. Very safe hands. Efficient drug care.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Argyles Care Home

Thank you for your feedback. We are happy to hear that your Mum has enjoyed the food our chefs prepare and that you are reassured knowing she is well looked after.


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Review from D F (Daughter of Resident) published on 29 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was lovely to visit my Dad this week and to be able to sit and chat with him in the lounge overlooking the lovely spring garden, which has not been possible for a long time due to Covid rules. The staff are all so lovely and you can tell they genuinely care about their residents. It gives me peace
of mind to know that Dad is happy and is being well looked after. It is always lovely to see pictures of the residents enjoying the many activities provided which are regularly posted on the website. They are a lovely reminder that Dad and others are being cared for and enjoying themselves. If I ever need an update on Dad I know all I have to do is pick up the phone or email and I get a quick response. My dad has always had a wicked sense of humour, which they have tuned into and know just what to say to bring a lovely smile to his face. Hopefully going forward we can all enjoy spending time in the garden with our loved ones when the long-awaited summer arrives.

Reply from Amanda Barnes, Customer Service Adviser at Argyles Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you were able to sit and chat with your dad in the garden. It is wonderful to hear that you have peace of mind that your dad is cared for and happy in our home. We hope to continue providing your dad with the best possible care.


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Review from K F (Wife of Resident) published on 27 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found the staff to be helpful and friendly to family members. The staff are accommodating, and any concerns we have are noted and quickly resolved. The staff take on board any interest and try to talk about it to him. They also assist him when making food choices when he is undecided. He always
enjoys his food. Overall, I have found the Argyles excellent.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Argyles Care Home

Thank you for your lovely review. We are glad to hear that your husband enjoys his food once he has decided with the help of the staff! Thank you again for your kind words.


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Review from Jeremy C (Son of Resident) published on 14 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for six weeks. It was short notice admission, managers and staff were helpful and efficient; they continue to be so. They are good communicators with family and sort out all the problems.

Reply from Amanda Barnes, Customer Service Adviser at Argyles Care Home

We appreciate you taking the time to leave us your comments. We hope to continue providing your Mother with the best possible care.


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Review from S H (Daughter of Resident) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Mum receives at Argyles Care Home in Newbury is exemplary. The staff are all very caring and professional and always willing to go the extra mile to keep Mum feeling happy and safe. Mum enjoys their company, the home-cooked meals, and cake, she even received a birthday cake the kitchen staff
made a month ago. Staff keep us up to date with any medical changes Mum experiences which is very reassuring for the family. We are extremely happy with Mum's care here and would not hesitate to recommend the home to anyone.

Reply from Penelope Kudelnitzky, Customer Service Adviser at Argyles Care Home

Thank you for your review and lovely to hear the staff are making your Mum feel welcome, safe, and happy. It's great to hear she has had a birthday with us and hope the staff made a real fuss of her and the day went as well as could be under these strange circumstances we find ourselves in at the moment. If we can anything more just please us know.


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Review from M P (Resident) published on 4 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service provided. Staff helpful and responsive.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Argyles Care Home

Thank you for taking the time to leave your review. We are very happy to hear you are satisfied with the quality of our care.


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Review from Laura W (Granddaughter of Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to everyone at The Argyles, you helped my grandad settle in and have looked after him so well.
He's more active, engaged and loves to help out especially, in the garden on a sunny day and that's down to the friendly care that you provide non-stop.
Thank you.

Reply from Stephen Rondel, Customer Adviser at Argyles Care Home

You are welcome and thank you for such lovely words, we are always happy to hear that your residents are content and settled at the home.


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Review from C H (Daughter of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy at Argyles. She is content and well cared for. The staff know her so well and know when to encourage her to join in and when to give her space and time in her room.

Reply from Greta Narbutaityte, Customer Adviser at Argyles Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for your kind words.


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Review from J K (Daughter of Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At the review last year, we asked for an en-suite toilet. We also raised concerns about 'falls' and not drinking enough, which means she gets constant water infections.
We had no update.

Reply from Greta Narbutaityte, Customer Adviser at Argyles Care Home

We are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com so we could discuss this further.


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Review from Neil R (Son of Resident) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are caring and the facilities are very good. The communications are always timely and professional. They seem to have settled staff making it easier to get to know and talk to them. I have been very pleased with the level of care my Father has received during his stay and would be happy to
recommend this location.

Reply from Greta Narbutaityte, Customer Adviser at Argyles Care Home

We really appreciate you taking the time to leave us such lovely comments.


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Review from C L (Daughter of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has had a week in hospital recently. She returned to the Argyles Care Home and the warm welcome she received from all the staff was wonderful. Her bedroom had been freshly prepared and the care and attention she received while moving from the ambulance to her bedroom was excellent. Every effort
was made to ensure she was settled and comfortable. Many thanks to all the superb staff.

Reply from Greta Narbutaityte, Customer Adviser at Argyles Care Home

Thank you for your kind words. Please let us know if there is anything we can do to make your mum as comfortable as possible.


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Current Review Score: 9.7 (9.741)

Overview of Review Score

The Review Score of 9.7 (9.741) out of 10 for Argyles Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.741 for Argyles Care Home is calculated as follows: ( (265 Excellents x 5) + (67 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 343 Ratings = 4.741

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Argyles Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 27 Mar 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (7)

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Meet the Team (1)

Jane

Jane Edwards

Job Title: Home Manager

Joined: 2020

My name is Jane and I am the home manager at Argyles.


I have been a qualified nurse since 1991, having trained at Warwick and Coventry in the late 80’s.


My career started in neuro-rehab and I worked at a hospital in Birmingham where I cared mostly for patients with MS, MND, MSA and post CVA.


Following my marriage to a ‘Southerner’ I moved to Newbury in Berkshire with the promise it would only be for ‘a year’. I have now lived in Newbury for 33 years!


I was unsure of where I wanted my career to take me so helped to commission a brand-new nursing home in Overton, Hampshire, where I was appointed deputy manager. I then moved to a smaller nursing home in Reading, where I could continue my neuro-rehab but with an elderly clientele.


Following the birth of my daughter Cassia, I decided to look for work around child care. I worked at a health spa as a nurse advisor at weekends and did bank work via an agency on night shifts.


Once my daughter was at school, I was able to return to my love of neuro-rehab and was offered the position of RN at Sandleford Hospital, which later became Donnington ward at
West Berks Community Hospital. I became a senior nurse on day shifts and loved working with the local GP team which covered the ward. So much so, that when I was offered a position at the GP surgery as a practice nurse, I jumped at the chance.


I spent 12 years at Eastfield House and had a very varied career during this time, whilst simultaneously continuing my education and completing a number of different health related diplomas.


Throughout my time at the surgery, my workload was mostly with the older population – an age group which I continued to love working with. When I saw a position advertised to give input at a nursing home as a clinical lead I was determined to go and provide the care I could in an area that I loved.


In 2020, I joined Bupa and the rest is history! I love working as part of a team and really like the collaborative way of working with my colleagues both within the care home and across the whole of Bupa.


Born in Stratford-upon-Avon, and then living in Birmingham I always classed myself as a bit of a Northerner, however, following my marriage and move to Newbury I have spent more time in the South of the Country and love being here. I live a mile from the Argyles so mostly walk to work.


My parents are still both in the Midlands, and also my daughter, so I do still travel up to Birmingham, but my real passion is travelling to Australia to visit my brother and sister in Brisbane and Queensland.


I also love gardening and have a 1/3 of an acre to potter in and grow my own fruit and veg.


My other passion is dogs. I have a setter called Porthos who comes to work with me daily and is one of the homes ‘therapy dogs.’ I also foster for the charity SebPRA.org and have had quite a few dogs stay overnight, a week or months, on the way to their forever families. The standing joke in our house is that I like dogs more than people! (True).


My daughter has recently had a cockerpoo puppy, Zenna, so I am also a grandma to an eight month old ball of fluff!


Other than that, I love cooking, chocolate and reading.