Argyles Care Home

Pound Street, Newbury RG14 6AE
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9.7 86 Reviews
  • Argyles Care Home, Newbury
Argyles has an experienced team of registered nurses and carers who provide nursing, residential, convalescence, respite, palliative and Parkinson's care. Advanced bookings for short stays are available.

This well-equipped Tudor-style house provides a comfortable and relaxing environment. Residents can socialise in the main lounge or relax in the quiet lounge as they choose, while the spacious gardens and patio can be enjoyed in warmer weather. Most bedrooms have en-suite facilities and can be personalised to suit individual tastes.

Much culinary expertise has gone into making meals balanced and appealing, meeting personal diet needs and favourites. Hot and cold drinks are always available and homemade cake is another popular addition.

Themed monthly events are part of the varied activities calendar, which includes visits from local performers, pampering sessions and excursions.

For more information about life in the home, please visit their Facebook page. Search 'Bupa UK Argyles Care Home'.

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Care Provided by Argyles Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Huntington's Disease
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jane Edwards (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Argyles Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. No need for your loved one to have Bupa health insurance. The home is an easy stroll from the town centre shops, library, cinema and theatre. Plenty of pleasant walks along the rivers and canal. And it’s only a short drive to the racecourse, the Nature Discovery Centre and the North Wessex Downs.


  • Parking

  • On-site parking available.


Argyles Care Home Reviews (86)

Total of 86, showing 61-80
9.7

Argyles Care Home has a Review Score of 9.7 (9.722) out of 10, based on 28 reviews in the last 2 years. Over all time Argyles Care Home has 86 reviews.

Overall Experience

  • 65
  • 18
  • 2
  • 1
  • 0

Date Published

86
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13
28
58

Review from Carol H (Daughter of Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother is treated with respect - the staff are kind. She is listened to and appropriate help is given. Activities are varied and interesting, latterly the hatching of chicks over the Easter period, singing, gardening, poetry, cooking, visits to Memory cafe, Science Museum, quizzes and many more.
A friendly caring home.

Reply from Greta Narbutaityte, Customer Adviser at Argyles Care Home

Thank you for taking the time to leave such a lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are also happy to hear you and your mother feel like a part of our family.


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Review from V Q (Friend of Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your round the clock care of our friend was exemplary. You allowed us to come and go as we pleased, spending what time we could and it was OK with you when a lot of us visited at once. Thank you for allowing us to care for him as we would if he had been at home, with music playing 24/7. Nothing was
too much. I am sure he appreciated your care as much as we did. Thank you. Thank you.

Reply from Greta Narbutaityte, Customer Adviser at Argyles Care Home

Thank you for such kind words and thank you for trusting us with your friends care.


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Review from Carolyn B (Friend of Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has received excellent care in his last few weeks of life. Whilst he was unable to take part in the activities he received attentive, caring staff. The food at meal times was varied and appetising even though he didn't always eat much of it.
The staff have very important jobs to do and every
one of them that I met was friendly, caring, kind and capable well done!

Reply from Greta Narbutaityte, Customer Adviser at Argyles Care Home

Thank you for your kind words. We are saddened about your loss and we are humbled to be trusted with your friends care.


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Review from Karen W (Next of Kin) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers at the Argyles Care Home are attentive, professional and kind. I feel safe leaving my next of kin in their care. He has all his pictures on the wall and nick nacks from home and friends are always welcomed. Nothing is too much trouble for the staff and the carers and staff are always on hand
to answer any questions or concerns. My next of kin is a youngish man receiving palliative care to end of life. I could not have made a better choice.

Reply from Greta Narbutaityte, Customer Adviser at Argyles Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your loved one in our care. We hope Argyles is doing whatever they can to make the transition as easy as possible and help you and your family through such a difficult time.


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Review from S N (Daughter of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home continues to provide excellent care and activities for all residents. The leader of activities is always thinking of new ways to engage and entertain the residents. Always there are quizzes, visits from outside groups; just recently dancers who gave a great performance of ballroom dancing.
The other day residents were making mince pies etc. My mother has thrived in this nurturing environment and I always feel welcome when I visit.

Reply from Josephine Gaupholm, Customer Adviser at Argyles Care Home

Thank you for your review of Argyles Care Home. We are pleased to hear that you and your mum have had a positive experience with the home and appreciate your comments regarding the activities and the welcoming nature of the home. We will share your comments with the home manager. The Bupa Customer Care Team.


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Review from D D (Regular Volunteer) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my view and experience, the activities coordinator goes well beyond the call of duty to provide not only excellent opportunity and activities but also to try and ensure each person's needs are met. Personally, I feel there is great pressure on staff - especially those willing to go the extra mile
which they do. They care in the fullest sense.

Reply from Gabriella Mills, Customer Adviser at Argyles Care Home

Thank you for your review of Argyles care home. We are pleased to hear that you have had a positive experience with the staff working there and appreciate your comments on the activities that are put on for the residents. We will pass on your comments to the care homes manager, The Bupa Customer Care Team.


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Review from J M (Son of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff we came into contact with are kind and helpful. Some of the residents can be a little challenging, but we have only seen patience and compassion by the staff for them.

Reply from Jayne Duck, Customer services administrator at Argyles Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.


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Review from Mark S (Son of Resident) published on 20 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Following the sudden death of my mother, I had to arrange emergency respite care for my father who suffers from MND. His condition has rendered him immobile and he has trouble communicating. In conjunction with Social Services, the manager of this care home attended my father's home address at short
notice on her way home from work to review my father to ensure they could offer the level of care required. She was friendly, helpful and within two days the placement was made.
Every member of staff I encountered whilst visiting my father was friendly and the staff went out of their way to ensure my father was as comfortable as possible. This gave me peace of mind and the time I needed to make all the arrangements for my mother's funeral. My father is a creature of habit and a tad OCD so at first he found the change in regime a little irksome but did state that if he had to stay in a home he was prepared to stay at the Argyles.

Reply from Jayne Duck, Customer Services Administrator at Argyles Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words. I'm so glad to hear that your farther was well cared for at such a sad time for you all and that you had peace of mind knowing that he was being looked after while you had all the arrangements to do.


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Review from Alan C (Relative of Resident) published on 10 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am grateful for the kind and well-informed help we have received at the time and I am very impressed by the whole atmosphere of this excellent nursing home.

Reply from Jayne Duck, Customer services adminstrator at Argyles Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Ian B (Regular Volunteer) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and very professional at their jobs. I would recommend this home to anybody.

Reply from Jayne Duck, Customer Services Administrator at Argyles Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from H G (Relative of Resident) published on 8 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The Argyles Care Home has caused my family severe distress.


I just want to urge anyone who is looking for palliative care to take the time and make sure you are seeking it from the right place for you and your family, even if you need it urgently. The Argyles has many good reviews but it was not

suitable for my family and potentially others in similar situations.

Reply from Annette Hallas, Customer Centre Team Manager at Argyles Care Home

Thank you for your review, we take all comments extremely seriously and are very disappointed to hear that you were unsatisfied with your experience at The Argyles Care Home, the care we provide to our residents is our number one priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing Feedback@bupa.com so that we can discuss this feedback further?


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Review from Vivien H (Daughter of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Admitted at very short notice, my mum immediately was welcomed with warmth and care by the staff. She is very independent and they performed some procedures that could have been humiliating but were carried out with such grace she never felt a loss of dignity. All the staff genuinely had a personal
connection with her. Even though she was there for only 3 weeks. I certainly felt how much they liked being with her and personally would like to thank everyone for making my mums last days full of love, comfort and care xxx

Reply from Jayne Duck, Customer Services Administrator at Argyles Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from C K (Wife of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in the Argyles for two or three years and has been treated very well in that time.
The staff have been very kind to him and his relatives.
Any minor complaints have been quickly dealt with and my husband seems quite happy.

Reply from Emily Wilson, Customer Service Administrator at Argyles Care Home

Thank you for your kind review. I am pleased that you are happy with Argyles Care Home, the care your husband has received, and the staff at this home. The Bupa Customer Care Team.


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Review from G J (Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for 1 week respite and my visit has been marvellous. I am already booked to come again in May and I am very much looking forward to returning. My room was lovely, the staff were very caring and the food was of a high standard. I highly recommend the Argyles to anyone thinking of staying.

Reply from Emily Wilson, Customer Service Administrator at Argyles Care Home

Thank you for sharing your kind review with us, we really appreciate it. I am so pleased that you enjoyed your stay at Argyles Care Home, and that you were happy with the home. I really hope you enjoy your stay again in May. The Bupa Customer Care Team.


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Review from Paul R (Son of Resident) published on 19 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely first class, excellent, outstanding care for my mother during the last 3 weeks of her life. With Mum being fiercely independent, we were dreading this move - but the manager and the team have been fantastic throughout, from our first visit to the dignified way her departure has been handled.
All the staff (management, nurses, carers, catering, DIY etc) are always smiling and attentive, genuinely very caring. Mum always felt safe, secure and cared for - 'my little haven' as she said. Thank you Argyles - we could not have hoped to have found a better place.

Reply from Emily Wilson, Customer Service Administrator at Argyles Care Home

Thank you so much for sharing your lovely feedback with us, we really appreciate it. I am so pleased that you are happy with Argyles Care Home, and their staff. I will pass on your kind words to the home's manager. The Bupa Customer Care Team.


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Review from J A (Resident) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy being here. The staff are very helpful and kind to me. Overall, I enjoy being here. Everything is to a very good standard.

Reply from Emily Wilson, Customer Service Administrator at Argyles Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from M P (Friend of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friends at Argyles Care Home but I also go to the community club.
The lady runs it very well with a good choice of activities and entertainment which are all very enjoyable.
The community club is a lovely and friendly environment and I would recommend visiting to my other friends.
From
what I've seen their staff are all wonderful people.
The home is a nice clean place.
Whenever I've been to Argyles everything is immaculate.

Reply from Jamie, National Development Manager at Argyles Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from M R (Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The community day is held at Argyles Care Home every month run by the activity lady and others. Members of the public attend as well as residents so it's a great way to socialise and meet new people. Every month there's something different and there's a wide variety of activities available and a raffle
every time. It's great fun and I would recommend it to others. The carers at this home are so lovely here too. My room is lovely and a perfect fit for me. The food and drink is also superb.

Reply from Jamie, National Development Manager at Argyles Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Pam I (Friend of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The activities coordinator holds a very good afternoon at the Argyles Care Home community club and works very hard to provide different things each month. It is an enjoyable afternoon for all of us. Another activity I attend is the afternoon sing-a-long. It's lovely to get everyone singing and the activities
coordinator makes a good job of it.

Reply from Jamie, National Development Manager at Argyles Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Alison A (Granddaughter of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been at Argyles Care Home since December 2016. I have nothing but positive things to say about the care that she receives. She is always dressed smartly, clean and happy. I am so impressed with all the care staff and how hard working and dedicated they are. They always show so much love and
respect towards my nan and we know she is being well looked after.

Reply from Jamie, National Development Manager at Argyles Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Current Review Score: 9.7 (9.722)

Overview of Review Score

The Review Score of 9.7 (9.722) out of 10 for Argyles Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.722 for Argyles Care Home is calculated as follows: ( (242 Excellents x 5) + (67 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 320 Ratings = 4.722

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Argyles Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 27 Mar 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (7)

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Meet the Team (1)

Jane

Jane Edwards

Job Title: Home Manager

Joined: 2020

My name is Jane and I am the home manager at Argyles.


I have been a qualified nurse since 1991, having trained at Warwick and Coventry in the late 80’s.


My career started in neuro-rehab and I worked at a hospital in Birmingham where I cared mostly for patients with MS, MND, MSA and post CVA.


Following my marriage to a ‘Southerner’ I moved to Newbury in Berkshire with the promise it would only be for ‘a year’. I have now lived in Newbury for 33 years!


I was unsure of where I wanted my career to take me so helped to commission a brand-new nursing home in Overton, Hampshire, where I was appointed deputy manager. I then moved to a smaller nursing home in Reading, where I could continue my neuro-rehab but with an elderly clientele.


Following the birth of my daughter Cassia, I decided to look for work around child care. I worked at a health spa as a nurse advisor at weekends and did bank work via an agency on night shifts.


Once my daughter was at school, I was able to return to my love of neuro-rehab and was offered the position of RN at Sandleford Hospital, which later became Donnington ward at
West Berks Community Hospital. I became a senior nurse on day shifts and loved working with the local GP team which covered the ward. So much so, that when I was offered a position at the GP surgery as a practice nurse, I jumped at the chance.


I spent 12 years at Eastfield House and had a very varied career during this time, whilst simultaneously continuing my education and completing a number of different health related diplomas.


Throughout my time at the surgery, my workload was mostly with the older population – an age group which I continued to love working with. When I saw a position advertised to give input at a nursing home as a clinical lead I was determined to go and provide the care I could in an area that I loved.


In 2020, I joined Bupa and the rest is history! I love working as part of a team and really like the collaborative way of working with my colleagues both within the care home and across the whole of Bupa.


Born in Stratford-upon-Avon, and then living in Birmingham I always classed myself as a bit of a Northerner, however, following my marriage and move to Newbury I have spent more time in the South of the Country and love being here. I live a mile from the Argyles so mostly walk to work.


My parents are still both in the Midlands, and also my daughter, so I do still travel up to Birmingham, but my real passion is travelling to Australia to visit my brother and sister in Brisbane and Queensland.


I also love gardening and have a 1/3 of an acre to potter in and grow my own fruit and veg.


My other passion is dogs. I have a setter called Porthos who comes to work with me daily and is one of the homes ‘therapy dogs.’ I also foster for the charity SebPRA.org and have had quite a few dogs stay overnight, a week or months, on the way to their forever families. The standing joke in our house is that I like dogs more than people! (True).


My daughter has recently had a cockerpoo puppy, Zenna, so I am also a grandma to an eight month old ball of fluff!


Other than that, I love cooking, chocolate and reading.