Hollies Care Home

Reading Road, Burghfield Common, Reading RG7 3BH
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9.7 56 Reviews
  • Hollies Care Home, Reading
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Care Provided by Hollies Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Local Authority Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sara Woodley (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Hollies Care Home is thrilled to welcome visitors. Visitors are encouraged to visit their loved ones at their convenience; dedicated team members are always available to greet them with a warm welcome.


  • Parking

  • Hollies Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.


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Hollies Care Home Reviews (56)

Total of 56, showing 1-20
9.7

Hollies Care Home has a Review Score of 9.7 (9.721) out of 10, based on 21 reviews in the last 2 years. Over all time Hollies Care Home has 56 reviews.

Overall Experience

  • 45
  • 8
  • 0
  • 3
  • 0

Date Published

56
1
6
21
35

Review from Sara L (Granddaughter of Resident) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Hollies Care Home provided my grandfather with exceptional care and kindness during his final few months. Every single team member: kitchen staff, nurses and management, etc. were so compassionate to not only him but also my entire family. I am so eternally grateful that this was the care
home chosen for him. He had a laryngectomy and could not speak but everyone went above and beyond to communicate with him and ensure he was comfortable right to the end.

Reply from Caroline Walker, Marketing at Hollies Care Home

Thank you so much for your very kind words which the whole team appreciates. It was an absolute pleasure to care for your grandfather and to meet your lovely family. He is missed at Hollies, as I know he is by you all.


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Review from Sylvia H (Wife of Resident) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dearest husband has been in the Hollies Care Home since March 2024, he is, I think, no trouble and is quite content which makes me very happy. I realize the care team have a lot of work to do but are always happy to help anyone and have always been very friendly to me.

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Review from Lorraine T (Daughter of Resident) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't thank this wonderful team at Hollies.
Who are friendly, polite, helpful, and supportive plus very professional at all times.
My mother wasn't there long, as she passed away, but in the little time she was there, she had good support and nothing was too much trouble.
Thank you.

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Review from Tracy D (Daughter of Resident) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been residing at The Hollies since September. The care team are always helpful and do everything they can, From all her general care to ice cream outings and garden centre visits. Always good to see her smiley face on and off the website. Mum is very happy here. I would definitely recommend
this care home.

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Review from T F (Daughter of Resident) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Settled into Hollies fantastic, staff are friendly and get the job done.
Very impressed with the management.
I have been to other homes and can honestly say this home is caring and loving and the team have been brilliant no job is too big.
They really go out of their way to help.
Communication
is key and they communicate in a fantastic manner, so far extremely impressed.
It makes all the difference having your loved one in a place of comfort, knowing there are staff that actually care. I have visited lots of times now and wow what a team.
I would recommend this home to any of my friend's parents and actually have already recommended to a few.

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Review from J F (Son of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All along have shown respect, care, compassion and consideration for my father. This has enabled him to settle quickly and give me the peace of mind that he is being cared for in the best way.
The management team have been open, communicating clearly and quickly to help with any questions we have had
which has taken the stress out of moving my father from his home to the Hollies.

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Review from Steven F (Son of Resident) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My review relates to a period over the last 6 months. The people are very friendly and caring. We feel the care they provide is very good. The communication and contact with us is excellent and we are kept up to date with any issues. The care home itself looks a bit tired but it is the care which is
important. On occasions, we have had feedback that the food is not the best but generally okay. Overall, the care provided is good.

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Review from David R (Son of Resident) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had to move from an excellent care home into a nursing home for ongoing support. The Hollies is a perfect choice. The manager had cared for Mum in her previous home, so knowing the manager's high standards was a deciding factor for our choice. The home is very clean, all the staff are caring
and welcoming. Their dedication to Mum's care is outstanding. All staff take extra time and effort to make sure she is very comfortable, especially at mealtimes, which is challenging and time-consuming. Mum's health has improved enough to be able to be helped into her chair, and thus join with other staff and residents.
We had many concerns over her move, but needn't have worried, the staff and the Hollies environment have exceeded all expectations, and one year on from her move, Mum is definitely in the very best hands.

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Review from A T (Wife of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at The Hollies for a long time. During this time we have seen many changes in staff, but have found them all to be very helpful, kind and caring. The food is very good, in fact, my husband has been eating things that he wouldn’t eat before!
All of the staff greet you
with a smile and a friendly word, which is wonderful, and much appreciated. The care has been of a very high standard and I wouldn’t hesitate to recommend The Hollies to anyone wanting the best care for their loved one.
Thank you Hollies.

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Review from Nicola M (Granddaughter of Resident) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not thank everyone at The Hollies enough for everything they did for my nan. Her time may have been small but the impact they had on her life was huge and there will be no words to thank them all enough for making her time so special and giving her a second chance at life, we just wish she could
have had longer.
The staff treated her so well and it really did become her home, the woman who went in wasn't the same person who they helped her become again and always seeing her smile was everything again to all of us.
She always said she'd never go into a home but I think if it wasn't for the staff she wouldn't have been as settled as she was.
We miss her dearly but knowing that they all gave her the best end to her life we will forever be grateful for. Couldn't recommend the Hollies anymore, their care and compassion was amazing and the staff always made everyone feel welcome.

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Review from Hannah H (Daughter of Resident) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad resided at Hollies Care Home for 6 wonderful years and the staff became a second family. He was a bit of a handful due to the nature of his illness but the staff took it in their stride. Some even went the extra mile, coming in on days off to see him, and providing him with meaningful interaction.
I was always kept up to date with any changes in his condition, I felt safe to leave him in their care. The food he had was always prepared to his taste, even sourcing his favourite beer for him. Dad remained in Hollies Care Home during his last days of life, the care and attention he and I received was second to none, I felt so supported during the hardest time of my and his life. If you are considering Hollies Care Home for your family I would recommend them over and over again, they provide excellent care, activities, food, services and wonderful nursing and personal care. I cannot thank them enough for all they did for me and Dad over the 6 years he was with them. I will never ever forget them. Thank you.

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Review from S W (Wife of Resident) published on 5 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

There was an issue with medication in a pot for my husband. The member of staff involved went off sick and then left before the investigation was completed, and the drug was disposed of before being identified, which may have cleared them. At a vulnerable time, this was added distress my family didn’t
need.
There were some good points, but overshadowed by this unknown that I really wanted to be innocent.

Reply from Yasemin Ucan, Home Manager at Hollies Care Home

Thank you for taking the time to share your experience at The Hollies. We appreciate your feedback, and we are truly sorry to hear about the distress caused by the issue that was previously investigated. The well-being of our residents is our utmost priority, and isolated incidents such as this one are taken very seriously.
To address your concerns more effectively, we would appreciate the opportunity to discuss this matter with you directly. If you would be willing to discuss this matter further, please feel free to contact us on 01184 438 887.
Once again, we apologise for any distress caused and appreciate your understanding. We look forward to the opportunity to speak with you directly if you wish.


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Review from Sally A (Daughter of Resident) published on 5 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Carers are good but overworked and poorly paid. Reports of bullying by some staff. Not really a “care” home. Seem to be more concerned with aesthetics and the perception of the home rather than the resident's care. Poor food quality with limited choice.
Good for residents who are able to get about,
very poor for bedridden care.
Slow to get things fixed like boiler, call bells, lights etc.

Reply from Yasemin Ucan, Home Manager at Hollies Care Home

Thank you for taking the time to share your feedback about The Hollies. We appreciate your honesty and take all comments seriously as we continuously strive to enhance our services.
We are glad to hear your positive remarks about our carers; however, we are concerned to learn about the challenges you've raised. Providing quality care is our top priority, and your insights are invaluable in helping us improve.
We would appreciate the opportunity to be able to discuss these matters with you in more detail. If you are open to it, please feel free to contact us directly on 01184 438 887.
Thank you again for bringing these concerns to our attention. We look forward to the opportunity to address them and make the necessary adjustments.


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Review from Nick B (Husband of Resident) published on 31 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived in the area for 22 years and was always conscious of The Hollies Care Home as a local 'landmark', but I had no real experience of care homes in the area. I was delighted to read the Care Quality Commission report and their evaluation of the actual 'care' as good. I am most impressed with
the staffing and management of the Hollies and their happy acceptance of me as a member of the family, always having time for my questions and calling me by my first name. My wife has settled in well and the manager has made provision to encourage and engage her, as a one-time professional musician, which she has very clearly enjoyed. My wife reports the home as a happy place and I can only agree. She is also eating well, so the food is obviously good too. Hollies also has the great advantage of being a 10-minute walk from my front door! We have clearly landed on our feet now that the need for care has finally arisen. Thank you Hollies for making this transition so effective.

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Review from J W (Wife of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is amazing, the staff are wonderful and so nice they truly represent what people who work in the care home are about. The food is also of a very high standard and my Husband has said how good it is. The manager is amazing and was so helpful when we were transitioning my husband down from
the West Midlands. I would highly recommend the Hollies to anyone thinking of care for their loved ones.

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Review from R V (Son of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to move my dad from another care home which was ok but to be honest, we weren’t very happy due to financial issues. We were all sceptical about moving and hoped that our next care home would be better.
I can honestly say that from the minute we arrived the staff were absolutely amazing! They
care so much and it’s genuine!
Grounded staff who show empathy, compassion, emotion and above all respect in every way. My dad was made to feel so comfortable in his last weeks and we will be honestly so grateful to all of you.
Thank you so much for all of your help and support in such a difficult time.

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Review from Q G (Grandson of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having tried a few care homes before, there is no real comparison to the experience we’ve had at the Hollies. The staff are wonderful and very caring with a constant positive energy around them and you can see they genuinely love their jobs, which really helps ease the mind that my nan is in good hands.
Moreover, the general manager is the bedrock of this place and couldn’t do more to help and ensure that our family member is safe and well looked after. It provides great peace of mind knowing that the manager and her team are looking after my nan. I cannot recommend this place enough!

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Review from Geoffrey H (Son of Resident) published on 24 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care for my father, amazing staff, great manager, thank you so much all, nothing was too much trouble and communication was great always felt welcome at home. The staff were very understanding and caring at the end.

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Review from Amanda W (Daughter of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident at the Hollies Care Home for a couple of years, I feel very fortunate, the staff are very kind and caring and her face lights up when they enter her room. The manager always has time to talk and makes sure I am kept up to date with Mum's care and any other issues that may
affect us. I would just like to say many thanks to all of the staff that make her autumn years happy and comfortable.

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Review from Salim S (Son of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After experiencing 2 previous care homes, I am extremely impressed and surprised with the level of personal care and attention from all members of staff including the manager who also takes a personal interest on all residents. I wish to thank all and the exceptional management. Many thanks

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Current Review Score: 9.7 (9.721)

Overview of Review Score

The Review Score of 9.7 (9.721) out of 10 for Hollies Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.721 for Hollies Care Home is calculated as follows: ( (212 Excellents x 5) + (10 Goods x 4) + (11 Satisfactorys x 3) + (8 Poors x 2) + (3 Very Poors x 1) ) ÷ 244 Ratings = 4.721

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hollies Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jun 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Hollies Care Home

What types of Care is Hollies Care Home registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hollies Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hollies Care Home have?

There are 56 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Hollies Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Hollies Care Home to the centre of Reading?

5.1 mile(s) as the crow flies, distance by road may be significantly further.