Hollies Care Home

Reading Road, Burghfield Common, Reading RG7 3BH
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9.7 56 Reviews
  • Hollies Care Home, Reading
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Care Provided by Hollies Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Local Authority Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mirna Zestic (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Hollies Care Home is thrilled to welcome visitors. Visitors are encouraged to visit their loved ones at their convenience; dedicated team members are always available to greet them with a warm welcome.


  • Parking

  • Hollies Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.


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Hollies Care Home Reviews (56)

Total of 56, showing 21-40
9.7

Hollies Care Home has a Review Score of 9.7 (9.721) out of 10, based on 21 reviews in the last 2 years. Over all time Hollies Care Home has 56 reviews.

Overall Experience

  • 45
  • 8
  • 0
  • 3
  • 0

Date Published

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35

Review from Yasmeen F (Daughter of Resident) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting mum at Hollies Care Home is such a pleasure as the staff, all of them are so welcoming. It's a warm homely atmosphere when you arrive and I can immediately notice how well Mum is genuinely cared for especially given the experience of a previous care home. The staff are always smiling and happy.
The manager is always available and responds immediately to any concerns or updates which are provided with care and honesty. Alzheimer's is such a horrid illness but knowing that the staff and manager understand it does make it easier especially when Mum is not having such a good day. I definitely would recommend this care home for anyone who is looking for a home from home because this is what you get at the Hollies.
There are no words other than thank you to everyone for just being here for Mum, for us as a family. We are so grateful that we have found Hollies.

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Review from C F (Granddaughter of Resident) published on 3 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everytime I visit my Gran at Hollies Care Home, I am always met with a welcoming smile from the manager, and all the staff. Even when busy, they always have time to say hello and chat to my Gran when they are passing her room. Any phone updates are given with honesty and care. It is always hard to have
a relation in a care home, but to know they are happy and staff are looking after them with the care they deserve is amazing. Our Gran is so special. Thank you to everyone for everything you do.

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Review from G A (Niece of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in the Hollies Care Home since November 2022. Both she and I find the staff to be kind, thoughtful and helpful. There is a real sense of warmth about the place, and the residents do activities together if able to do so. It is warm and pleasant and the manager makes a special effort
to ensure that everyone has individualised care. I think we were lucky when we found the Hollies!

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Review from Meryl A (Daughter of Resident) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the staff at The Hollies enough, for looking after my mum during the last month of her life. They welcomed her and us as a family with open arms and were so kind to us all throughout her stay. A special mention to all those working when Mum passed, your compassion to us that day will never
be forgotten. I would 100% recommend The Hollies, they really are a lovely family!

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Review from A M (Daughter of Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Hollies is a beautiful home-from-home for residents and their families alike. Each and every member of staff are so caring. It's like handing over your loved one to someone who genuinely cares for their welfare and wellbeing. Kindness and love was quite openly shown to my father and my family. I
would not hesitate in recommending this nursing home for your loved one. So confident am I that I wish to add my name to the waiting list when my time comes. Thank you all for making my dad so welcome.

Reply from Yasemin, Home Manager at Hollies Care Home

Thank you so much, it was truly our pleasure and we thoroughly enjoyed getting to know you all.


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Review from Sue B (Daughter of Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a gem! I feel extremely lucky to have found the Hollies on recommendation from my fathers neighbour. The care is second to none. A joy to visit Dad, as all the staff are so happy and friendly at all times and make you feel so welcome. It gives you great peace of mind to know that your loved one
is going to be so well cared for.

Reply from The Home Manager, Home Manager at Hollies Care Home

Dear Sue, thank you so much for taking the time to write this fantastic review of The Hollies. I have shared this review with some staff already, and there was not a dry eye in the house. We were fortunate to have had the pleasure of meeting you and your Dad, and we have great memories, and you will be very much missed. Please stay in touch, and thank you again for your very kind words; it means a lot.


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Review from E M (Daughter of Resident) published on 1 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hollies Care Home is a clean, bright, odourless Nursing/Care Home. Staff always friendly and helpful. Tasty food. Wished my Mum could have experienced everything the Hollies had to offer before Covid. Thank you for the excellent care of my Mum over the past 20 difficult covid months.

Reply from The Home Manager, Home Manager at Hollies Care Home

Thank you for your kind words, this is much appreciated. Thank you for taking the time to share your feedback, which will be shared with the team. Best wishes from us all at the Hollies.


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Review from Sarah W (Daughter-in-law of Resident) published on 28 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum-in-law has been a resident for 14 months now. Her quality of life and overall health have improved greatly since she has arrived. The staff are both extremely professional and kind and make sure not only is she well cared for physically but mentally too. Thank you to the whole team!

Reply from The Home Manager, Home Manager at Hollies Care Home

Dear Sarah
Thank you very much for taking the time to give this feedback. This is much appreciated and will be shared with the entire team.


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Review from L T (Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Hollies Care Home is a lovely old house with extensions, making it very suitable to help all needs. It is in a country area between Reading and Newbury and is handy as it has a motorway junction. The rooms are of various sizes and all have private toilets and hand basins enclosed in a separate area.
The Hollies are well used by local folk and other needy folk.

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Review from Lynda B (Wife of Resident) published on 9 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering the Hollies it is very clean bright and airy and with no odours. The staff are very pleasant and always greet you with a smile and hello. Mu husbands room is clean and bright with many pictures on his wall of things he has done in the past. The staff keep him clean and tidy with many smiles.
Well done all.

Reply from The Home Manager, Home Manager at Hollies Care Home

Many thanks Lynda for your feedback, which will be shared with the team. Thank you for taking the time to review the Hollies, it is much appreciated.


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Review from T M (Resident) assisted by family/friend published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy that I am here. I get along well with everybody. The staff are always nice to me and play board games with me as well. I enjoy all my meals here, the food is very tasty. I have made a lot of friends here.

Reply from The Home Manager, Home Manager at Hollies Care Home

Thank you very much for taking the time to give your feedback.


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Review from J C (Son of Resident) published on 25 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Hollies is very well managed and run, which is evident during my visits. My mother is well looked after and we can see that the staff genuinely care for the residents. Mother's health has had ups and downs and she has been supported throughout. We're really glad we found the Hollies and have a lot
of peace of mind that Mother is safe and well cared for.

Reply from The Home Manager, Home Manager at Hollies Care Home

Many thanks for taking the time to leave us your kind feedback. This means the world to the team, after such a challenging year.


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Review from D H (Son of Resident) published on 20 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager runs a very professional and caring home and my mother has been well cared for.

Reply from The Home Manager, Home Manager at Hollies Care Home

Thank you for taking the time to leave us feedback. This is very much appreciated.


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Review from Louise (Daughter of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Recently, my Dad was concerned and anxious because he thought he had to pick me up from school, but couldn't work out how to use the lift to get out of the care home to get to me. (As I am well beyond school age, this was not the case.) One of the care assistants, thoughtfully video called me so that
I could speak to Dad and set his mind at rest that I was ok. This seemed to work and he was quite settled at the end of the call. It is an example of a care professional going that extra mile to make sure a resident's needs are taken care of. The Manager and her team at The Hollies work extremely hard and I would like to say 'thank you' to them.

Reply from The Home Manager, Home Manager at Hollies Care Home

Thank you very much for taking the time to give your feedback. This is very much appreciated.


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Review from Hazel W (Daughter of Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recently able to attend a garden visit for my elderly mother after lockdown. This was very well organised with real care and understanding from all the staff. It was very much appreciated. Thank you to everyone at Hollies Care Home.

Reply from The Home Manager, Home Manager at Hollies Care Home

Thank you very much for taking the time to leave your feedback. This is much appreciated by all those at the Hollies.


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Review from Richard I (Son of Resident) published on 7 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Yesterday 30th I attended the drive-by event organised at the Hollies. Brilliant what a lot of effort from all the staff in spite of the heavy rain and social distancing.
With a singer sheltering under a gazebo creating a unique atmosphere. I was able to see and speak to my 98-year-old mother after
six weeks of lockdown and witness the rapport that my mother has for the hard-working staff.
On behalf of myself, my sister and brother Big Thanks to all, well done.

Reply from Tom Newitt, Social Media Officer at Hollies Care Home

Thank you for taking the time to write a review for the Hollies and your kind words about our dedicated team at the home. We are pleased that you got to see and speak to your mother over the garden wall from a safe distance, well within the current government guidelines. It is great to hear that you appreciate the enormous amount of time, effort, and management of social distancing and hygiene protocols that went into making this occasion happen for residents. This is why it is not something we can organise on a regular basis. I will pass your kind words onto our hardworking team, and thank them for going above and beyond to organise a safe and memorable afternoon for our residents in these challenging times.


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Review from C I (Son of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My ninety-eight-year-old Mother has now been a resident of the Hollies Care Home for a year. Throughout this time, we (her family) have been impressed with the care and support she has been given, continually during the year.
Staff have been friendly, pleasant and generally concerned about all aspects
of her life at the Hollies Care Home.
I would like to praise and single out the manager, who is clearly an inspirational leader.

Reply from The Home Manager, Home Manager at Hollies Care Home

Thank you for your fantastic review, it is very much appreciated.


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Review from D C (Daughter of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had respite care at Hollies Care Home for two weeks while we went on holiday. She was nervous and worried as she has dementia, and any changes are a challenge, but from the moment she entered the home, she was made to feel welcome, comfortable and looked after. On contacting her while I was
away, I was reassured to hear her happy and say she was being "waited on hand, foot and finger"!
Relations visited my mother and always had a warm welcome and found Mum extremely well, washed, dressed and happy. She was treated with respect and kindness, her whole stay. A special mention to one lady in particular who was extremely helpful and kind. I would definitely recommend Hollies Care Home.

Reply from The Home Manager, Home Manager at Hollies Care Home

Thank you for taking the time to leave your review. This is very much appreciated.


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Review from B W (Son-in-law of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is very good, and the staff have a lot of patience.
The whole home always looks neat and tidy. The general manager always has time to speak with me.
The carers are always friendly and polite, all other staff, including cleaners and activity personnel, are also friendly and polite. Food is
excellent.

Reply from The Home Manager, Home Manager at Hollies Care Home

Thank you for taking the time to give your feedback.


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Review from Y W (Daughter of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for nearly 3 years. I am very happy with her care. Her room is spotless, the food is excellent and the staff go out of their way to make sure all of her needs are catered for. The manager is always available for a little chat with me if needed.

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Current Review Score: 9.7 (9.721)

Overview of Review Score

The Review Score of 9.7 (9.721) out of 10 for Hollies Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.721 for Hollies Care Home is calculated as follows: ( (212 Excellents x 5) + (10 Goods x 4) + (11 Satisfactorys x 3) + (8 Poors x 2) + (3 Very Poors x 1) ) ÷ 244 Ratings = 4.721

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hollies Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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