Hollies Care Home

Reading Road, Burghfield Common, Reading RG7 3BH
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9.7 56 Reviews
  • Hollies Care Home, Reading
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Care Provided by Hollies Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Local Authority Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mirna Zestic (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Hollies Care Home is thrilled to welcome visitors. Visitors are encouraged to visit their loved ones at their convenience; dedicated team members are always available to greet them with a warm welcome.


  • Parking

  • Hollies Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.


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Hollies Care Home Reviews (56)

Total of 56, showing 41-56
9.7

Hollies Care Home has a Review Score of 9.7 (9.721) out of 10, based on 21 reviews in the last 2 years. Over all time Hollies Care Home has 56 reviews.

Overall Experience

  • 45
  • 8
  • 0
  • 3
  • 0

Date Published

56
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6
21
35

Review from P H (Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stay here very happily and the food is good. Enjoyable entertainment plus good TV shows. Kind and helpful treatment.

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Review from A S (Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy and contented so was my dear husband before he passed.
I would like to express my thanks to all the staff who helped him and me through that terrible time.

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Review from Nicola S (Daughter of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy here. Staff make it a very friendly place to be.

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Review from Julie R (Daughter of Resident) published on 5 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much to the wonderful team at The Hollies for helping to put mum on the road to recovery. As soon as she arrived at the home mum was welcomed into ‘the family’ and treated with kindness and the utmost respect. Wonderful Matron not only supported and guided mum but also us, her family, through
the challenges which lay ahead. Nothing was too much trouble.
The home is cosy, warm and exceptionally clean. Mum had her own space but could also choose to join in with the variety of activities on offer daily. Christmas activities were lovely and Elvis even came to visit!
Mum loved the tasty food provided by the lovely chef and her team - she will certainly miss the tasty variety of treats!
Our family can’t thank the manager and all of her team for the life-enhancing care they gave - comparing mum now to last September is incredible- they are miracle workers and we will miss them. Thank you.

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Review from Alex H (Son of Resident) published on 1 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The Hollies Care Home is rather dated. It has just gone through a refurb which has brightened the building up-internally. The interior gangways are very often cluttered with lifting equipment which is a trip hazard. A resident was observed tripping on such obstacles.


The majority of staff are friendly

and caring, but not all! Although appearing to be friendly the things that are said to the elderly guests are very confusing.


It has been observed residents left for long periods in the lounges with no supervision.


It appears that the more knowledgeable or more senior members of staff do not stay at this home. The home has a high staff turnover.
Overall the home offers reasonable care by most of the staff and some do go the extra mile in creating a pleasant environment.
I would advise looking around before committing to this care home.


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Review from J W (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Hollies is an excellent home. My Mum has been here 4 years.

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Review from Jacqueline H (Daughter of Resident) published on 4 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager is amazing. She has an open door policy and at any time you feel you can go and talk to her, her team are friendly and kind. They look after my mum and I could not ask for any more they are extremely kind and caring towards her. She always looks smart and well cared for.

Reply from Hollies Home Manager, Home Manager at Hollies Care Home

Thank you very much for taking the time to leave this feedback.


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Review from M M (Daughter of Resident) published on 27 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother had Parkinson's disease and moved to the Hollies care home when she was no longer able to care for herself. She loved being independent and the Hollies staff respected this. Our mother passed away with dignity in September 2018.

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Review from Valerie D (Daughter of Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother needed to be in a home I was very concerned and worried. Social Services told us that it could be Swindon or Oxford area. This would have meant would not be able to see her that often until a friend told me about the Hollies. They are fantastic and look after her really well and us also.

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Review from Ben K (Grandson of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant place. Good members of staff with excellent attitudes.

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Review from W S (Daughter of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very well run home with lots of kind, caring and committed staff.

Reply from Hollies Home Manager, Home Manager at Hollies Care Home

Thank you for taking the time to provide your feedback.


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Review from K R (Daughter of Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A recent trip out to a canal side pub for a simple cup of tea made a wonderful afternoon for my dad and a few of his friends. Being wheelchair bound it is difficult to leave the home but the staff organised everything and they all came back with big smiles on their faces. The atmosphere here feels like
a family home, with a lovely community spirit as the residents play games and chat together most afternoons if they want to. Staff and management are all very approachable and do the best to make a really 'caring' care home.

Reply from Hollies Home Manager, Home Manager at Hollies Care Home

Thank you for taking the time to provide this feedback.


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Review from M G (Granddaughter of Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandmother has been a resident since July 2014. All the family are very pleased with her level of care. The manager and all staff have helped to settle her in and encourage involvement with activities. Residents are happy and well looked after. The staff and manager go the extra mile. Always made
to feel welcome.

Reply from Hollies Home Manager, Home Manager at Hollies Care Home

Thank you for taking the time to provide this feedback.


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Review from Belinda H (Daughter of Resident) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I picked this home after visiting other cares.
Since my mother (who has Dementia) and father who is 94 and of sound mind arrived, the manager and all staff have helped them settle in.
We always find they are both cared for in every way and with we are made to feel very welcome.
Residents are happy
and well looked after, the staff and manager so the extra mile.

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Review from Vincent H (Regular Volunteer) published on 1 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I help with activities on a Tuesday afternoon it's coming up to 4 years, we play dominoes with the residents and have seen a positive result with the residents, and those who run activities do an excellent job. I also visit residents.

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Review from Stephenie H (Regular Volunteer) published on 1 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I help with activities coming up to 4 years, we play dominoes with the residents and have seen a positive result, those who run activities do an excellent job. And all the staff are friendly. Also visit residents.

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Current Review Score: 9.7 (9.721)

Overview of Review Score

The Review Score of 9.7 (9.721) out of 10 for Hollies Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.721 for Hollies Care Home is calculated as follows: ( (212 Excellents x 5) + (10 Goods x 4) + (11 Satisfactorys x 3) + (8 Poors x 2) + (3 Very Poors x 1) ) ÷ 244 Ratings = 4.721

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hollies Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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