Hungerford Care Home

Wantage Road, Hungerford Newtown, Hungerford RG17 0PN
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9.8 126 Reviews
  • Hungerford Care Home, Hungerford
Hungerford Care Home provides general nursing care and more focused nursing care for residents living with dementia.

Situated in rural Berkshire on the outskirts of the historic market town of Hungerford, the home has extensive grounds and gardens with a rose garden and an orchard, where wildlife can frequently be spotted.

The home offers a range of onsite facilities and services, including hairdressing, aromatherapy, and chiropody, while the dementia wing has a multi-sensory room.

Residents can eat tasty and nutritious meals, which are freshly cooked by onsite chefs, in the communal dining room or privately in their own rooms if they wish to do so. Residents are welcome to offer input to menu ideas, with a Residents’ Food Committee meeting quarterly to provide them with the opportunity to do this.

The home’s activities coordinator provides residents with a detailed recreation programme to ensure they are engaged and occupied throughout their time at Hungerford Care Home. These are organised with input from residents and relatives.

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Care Provided by Hungerford Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Julie Napier (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (59)
    • Single Rooms with ensuite Wet Room (7)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Funding & Fees Guide for Hungerford Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Hungerford Care Home Reviews (126)

Total of 126, showing 1-20
9.8

Hungerford Care Home has a Review Score of 9.8 (9.788) out of 10, based on 17 reviews in the last 2 years. Over all time Hungerford Care Home has 126 reviews.

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Review from D N (Husband of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have really been impressed by the care and friendlyness that I have observed by all members of staff, both carers and management at the home. This care home is set in the beautiful countryside and the old manor house has been converted into comfortable care home, with nursing facilities and wonderful
lounges + dining facilities.

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Review from C G (Daughter of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has recently become a resident here and our experience has been very positive. Caring + compassionate leadership, which is evident in how we all have been treated.
Dad has settled quickly, all staff are friendly, well trained, + accommodating to all is needs.
We are welcome to visit at any
time + we have peace of mind - dad is happy, safe + well fed! in his new home - thank you for your care.

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Review from Karen S (Daughter-in-law of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There were so many activities laid on for the Christmas period. Children came in and sang and a Christmas party to name a few. The relatives were invited to Christmas dinner, and all residents were considered.

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Review from Gemma C (Granddaughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A stress free move for my Grandparents in law, with lots of support and reassurance from the friendly attentive staff at the care home they have settled in well. A real home from home, clean and tidy, the rooms are decorated nicely with nice furniture in place. Good home cooked food, a warm comfortable
place to call home.
The experience of looking around with the manager and having everything explained so we understood how it all worked and what to do put us at ease.
The care team are friendly and always have a smile, seeing our much loved family members looking clean, comfortable, warm and well fed reassured us that we made the right decision.

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Review from Deborah C (Daughter of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had been there for quite some time. He suffered with dementia and could be quite challenging. The staff were just wonderful and I could see his continued improvement which gave me such relief and confidence in his stay.
Sadly Dad had a stroke and was initially in hospital. However, I asked
if it was possible for him to return to Hungerford Care home to spend his last days there.
In his last days, the staff were completely marvellous and supported our whole family which was wonderful.
I would, without doubt, recommend Hungerford Care Home for anyone having to make this hard decision for their loved ones.

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Review from Ruth S (Niece of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hungerford Care Home is an Amazing place for anyone needing care.
My Aunt was given 11 weeks to live and she has just passed away, after 6 years of excellent care.
The staff are friendly and accommodating. They treat the residents with utmost respect and care and dignity. Nothing is too much trouble.
The
activities are varied and tailored to residents' needs and abilities. Food is excellent and housekeeping is too. All staff go above and beyond for their residents. More like a big family. We couldn't have asked for better these last 6 years. We are very grateful.

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Review from Diane H (Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a brilliant afternoon thank you to all staff at Hungerford Nursing Home you were brilliant.

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Review from Karen L (Daughter of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family couldn't be happier with the care our mum receives at Hungerford.
Everyone is so friendly and polite and nothing is too much trouble. When we visit on a Saturday we are always offered a tea or coffee.
They organise so many activities for the residents to enjoy. They have had afternoon
tea, pancake making, singing, games and gardening to name a few.
If mum is ever unwell we always get a call to let us know and they keep us informed of any changes.
We would highly recommend Hungerford if you are looking for a care home. The gardens are beautiful, overlooking fields and deer and pheasants can often be seen. There is secure entry so the residents are safe.

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Review from Paul H (Son of Resident) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't say enough good things about Hungerford Care Home and the incredible care my mom has been receiving there. From the very first day, it's been clear that her safety and well-being are top priorities for everyone there. The staff here are simply amazing. They're always attentive and genuinely
caring, making sure my mom feels comfortable and secure. It's such a relief knowing she's in a place where people truly care about her.
The staff take the time to get to know her, understanding her likes and dislikes, and they always have a friendly word or a smile for her. It's these little touches that make such a big difference.
The care home is surrounded by beautiful, well-maintained gardens that provide a peaceful and relaxing environment. My mom enjoys sitting in the garden enjoying the fresh air and scenery.
Knowing that my mom is safe, well-cared for, and happy gives me such peace of mind.
Huge thanks to all the staff for making my mom feel at home and loved.

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Review from S S (Daughter of Resident) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident in the Dementia Unit for 18 months. She receives the most amazing, considerate and respectful care with dignity. All of the staff are incredible and treat my mum as family. The home has improved recently with new furniture and the gardens are gorgeous. The residents are all
included in daily activities and encouraged to be as independent as possible. I'm so grateful for the care and dignity given to my mum, thank you.

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Review from Maggie A (Daughter of Resident) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Under the new manager, the care home has been hugely uplifted in all areas. Staff have always been great, but now it appears even better with high standards of care and attention. My relative has always been happy here and I feel more at ease too with the more recent community feeling that there is
now.
Entertainment/daily activities are very good and everyone is included. Cleanliness is at a good standard.
With regular relative meetings, we know what's been happening behind the scenes and what's ahead and they are very open to suggestions.
It has a great feel to the home and nothing is too much trouble to put your mind at ease.
Would recommend anyone to take a look around to see for themselves.

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Review from Gavin M (Son-in-law of Resident) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has been rushed into Hungerford Nursing Home as she was at high risk of a fall due to having Huntington's Disease. It’s an awful disease with no cure. The Nursing Home staff have gone way above to help my mother-in-law get her a room and settle in. The staff are simply fantastic. Everything is organised
and mom is so well looked after. Mom has told us she feels safe. Which is the reassurance one needs to hear. It’s a wonderful home with amazing entertainment, gardens to sit in and incredible staff. Everyone has a smile and nothing is too much trouble. It’s a huge change for anyone going through this situation and this Nursing Home delivers. Thank you so much.

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Review from Sandra M (Daughter of Resident) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My beautiful mum has Huntington's Disease and is wildly independent. It came to a point where Mum wasn’t safe anymore in her own flat. I called around a few nursing homes and talked with the manager at Hungerford Care Home and was instantly put at ease and invited to view the nursing home with Mum.
We went to see the home on the Saturday, Hungerford Nursing Home instantly gave me a warm feel, beautiful grounds, an old stately home and not clinical at all. On Monday Mum became very unsafe and I called the manager to ask if she could accommodate Mum if I could get the social funding in place. Within 3 days we had moved Mum into Hungerford Nursing Home and Mum is now safe and being looked after by the amazing staff there. Nothing is too much trouble and there is a wonderful sense of calm. We have been able to dress Mum's room up and say what Mum's routine is. We even had to write a story about mum's history so everyone could get to know her. I am now able to sleep at night knowing Mum is safe - thank you!

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Review from Y K (Daughter of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been a resident for almost 2 years here. The 24/7 care is incredible, nursing team, carers, entertainment and housekeeping are brilliant. It's very reassuring for us that our mum is looked after, supported and encouraged on a daily basis. We are very lucky to be a part of this 'family' who
provide invaluable service in a calm and professional way.

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Review from J C (Son of Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed to move Mum from her previous care home due to increased needs.
We have although a short period, found Hungerford Care Home to be excellent and Mum has settled very quickly.

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Review from D C (Son of Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum has recently become a resident at the care home. We have found the staff to be very friendly and helpful. Mum has settled in very well. The home feels very welcoming and calm. We would highly recommend this home.

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Review from Debra N (Daughter of Resident) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been first admitted on a temporary to discharge basis Dad was adamant he did not want to be in a care facility. Within a couple of days he loved it so much he wanted to stay permanently. We arranged for Mum to be transferred from her temporary facility and they are very happy. It is wonderful
and supportive. All staff are very helpful and incredibly caring. Staff are amazing with them both. The location and grounds are wonderful and the activities organised are being thoroughly enjoyed.

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Review from Adrian C (Son of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hungerford Care Home is a safe and happy place for my mum.
She is well cared for by friendly and professional staff.
The daily diary of events put on by the team is brilliant, and the residents are always involved in taking part.
It is a very caring environment with amazing staff.

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Review from Rhonda F (Daughter of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Hungerford Care Home for several years now. I have no complaints at all and have been happy with the care she has received.

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Review from S L (Granddaughter of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful and friendly care home.
Staff are always very kind and enthusiastic, and lovely activities are planned for residents.
Bathrooms/toilets could be cleaned better.
Overall, a wonderful care home.
Would be lovely to see Grandma in a chair in the communal areas more for a bit more stimulation
(even if she is snoozing most of the time).

Reply from Katie Barnett, Marketing Executive at Hungerford Care Home

Thank you for taking the time to leave us feedback and for your kind comments about the team. We pride ourselves on providing exceptional service, so we are disappointed to hear that you feel this is not the case in some areas. Our home manager has shared your concerns with the housekeeping team and welcomes you to discuss your comments further on your next visit, or alternatively please ring the home. Thank you.


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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Hungerford Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Hungerford Care Home is calculated as follows: ( (162 Excellents x 5) + (39 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 203 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hungerford Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (3)

Julie

Julie Daley

Job Title: Home Manager

Joined: 2023

Julie Daley, the Home Manager at Hungerford, has over 20 years of experience in health and social care. Starting as a care assistant, she has steadily advanced to management roles, holding managerial positions for the past decade. Before Hungerford, she was the registered manager and operations manager at a residential mental health clinic for over four years. One of her proudest achievements is obtaining CQC registration for a new clinic and achieving top ratings in all areas during the first inspection.


Outside of work, Julie enjoys reading and spending time with her family. Her most significant personal achievement is raising a child with special needs and advocating for her quality of life.


Julie advises those seeking the right care home to thoroughly explore and connect with the staff and management to ensure a good fit. She finds great joy in leading her team to success and cherishes the family-like atmosphere at Hungerford. For those considering a career in care, her advice is to embrace new opportunities, as it is one of the most rewarding fields.


Sue

Sue Weaver

Job Title: Senior Care Assistant

Joined: 2001

Working for Hungerford Care Home for 16 years. Caring for people is a very rewarding job. It is a privilege enjoining a cup of tea with the people you really care for.


Elaine

Elaine Norman

Job Title: Housekeeping

Joined: 2008

Working for Hungerford Care Home for 8 years. It is a lovely atmosphere, everybody here is very nice and friendly.


Frequently Asked Questions about Hungerford Care Home

What types of Care is Hungerford Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hungerford Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Hungerford Care Home have?

There are 59 Single Rooms.

What are the Facilities & Services at Hungerford Care Home?

Own Furniture if required, Smoking not permitted, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hungerford Care Home to the centre of Hungerford?

1.7 mile(s) as the crow flies, distance by road may be significantly further.