Hungerford Care Home

Wantage Road, Hungerford Newtown, Hungerford RG17 0PN
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9.8 126 Reviews
  • Hungerford Care Home, Hungerford
Hungerford Care Home provides general nursing care and more focused nursing care for residents living with dementia.

Situated in rural Berkshire on the outskirts of the historic market town of Hungerford, the home has extensive grounds and gardens with a rose garden and an orchard, where wildlife can frequently be spotted.

The home offers a range of onsite facilities and services, including hairdressing, aromatherapy, and chiropody, while the dementia wing has a multi-sensory room.

Residents can eat tasty and nutritious meals, which are freshly cooked by onsite chefs, in the communal dining room or privately in their own rooms if they wish to do so. Residents are welcome to offer input to menu ideas, with a Residents’ Food Committee meeting quarterly to provide them with the opportunity to do this.

The home’s activities coordinator provides residents with a detailed recreation programme to ensure they are engaged and occupied throughout their time at Hungerford Care Home. These are organised with input from residents and relatives.

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Care Provided by Hungerford Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Julie Napier (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (59)
    • Single Rooms with ensuite Wet Room (7)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Funding & Fees Guide for Hungerford Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Hungerford Care Home Reviews (126)

Total of 126, showing 21-40
9.8

Hungerford Care Home has a Review Score of 9.8 (9.788) out of 10, based on 17 reviews in the last 2 years. Over all time Hungerford Care Home has 126 reviews.

Overall Experience

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  • 18
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Date Published

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Review from Ryan L (Grandson of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful care home that is very well-kept inside and out. The staff are always very nice and always happy to help. The events and activities are very good, and I love following them on Facebook. I especially love the therapy ponies!
My relative's toilet is a little bit dirty and dusty.

Reply from Katie Barnett, Marketing Executive at Hungerford Care Home

Thank you, Ryan, for your positive feedback towards Hungerford Care Home. We are pleased to hear how satisfied you are with the care and activities provided by the home. We are committed to delivering fun and entertainment into the home for all of the residents to enjoy. We have acknowledged the concerns you have regarding your relatives bathroom. If you would like to discuss this directly, please reach out to us at the home. Thanks again.


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Review from Christine W (Wife of Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband received the best care we could wish for right to the end. Not only for him but for all of his immediate family and visitors. Nothing was ever too much trouble. Their care and kindness was exemplary.

Reply from Katie Barnett, Marketing Executive at Hungerford Care Home

Thank you for your wonderful feedback about our home. We are very sorry to hear of your loss, so offer our deepest condolences to you and your family. We are pleased to hear that you felt your husband was treated with great care and appreciate all of your kind comments about our team. If there is anything more we can do, please do not hesitate to get in touch.


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Review from Tracy P (Daughter of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of the home for approximately 6 months. Within that time I am happy with the care, the staff dedication and being professional at all times. I hope they all pride themselves on delivering an exceptional service.

Reply from Katie Barnett, Marketing Executive at Hungerford Care Home

Thank you, Tracy, for letting us know how we are doing at Hungerford Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. If there is anything more we can do, please do not hesitate to reach out.


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Review from Raymond S (Husband of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife came here six months ago in a poor condition and now six months later the improvement is remarkable. She has no more anxiety so she is very happy.

Reply from Katie Barnett, Marketing Executive at Hungerford Care Home

Thank you, Raymond, for your positive feedback towards our home. We are so pleased to hear how well your wife has settled in and that she is making progress. If there is anything more we can do, please do not hesitate to reach out.


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Review from D C (Husband of Resident) published on 5 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A comfortable home in a pleasant and quiet rural setting. Care staff are dedicated, skilled and diligent and always kind, patient and eager to please. The management team sets the tone and is always responsive to requests made to them. I would recommend this care home to others.

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Review from Peter P (Wife of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Hungerford Care Home.

Reply from Katie Barnett, Marketing Executive at Hungerford Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. Have a wonderful day.


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Review from Suzanne H (Daughter of Resident) published on 4 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you to the wonderful staff at Hungerford care home who took care of my Mum so well. Due to the nature of her illness she was not the easiest person to care for, but the staff always treated her with kindness, understanding and respect. One nurse and the deputy manager, in particular, were always
so kind to her, and they were compassionate and supportive to us (her daughters), whilst also always being honest about her condition and state of mind, which is so important.
The only downside for me was that the garden for the dementia wing is not great and there weren't sufficient opportunities for my mum to be outside. Dementia sufferers are often restless and want to walk. It wouldn't be difficult to create a circular route around the garden to allow people like my mother to wander. And residents should be taken outside daily, which didn't seem to happen.

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Review from T C (Daughter of Resident) published on 4 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been at Hungerford Care Home for about six months now. She settled in straight away. The staff are amazing, so kind, and patient with her varying needs. It's comforting to know she is being looked after so well. We are extremely grateful to the team for everything they do for Mum.

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Review from Nina T (Daughter-in-law of Resident) published on 4 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so must to all the staff at the care home. A special thanks to the manager and the wonderful nurse.
We had Nana in the home for her 2 final days. The help and care we got were amazing. I highly recommend this home they go above and beyond to make sure your loved one is feeling good, even
in a very difficult time.
They did not only look after Nana they also made sure the whole family was okay. It has now nearly been 2 weeks and I got a call from 2 days ago just to check in and Grandad had had the same.
We can not thank you enough for making this very difficult time as easy as possible.
Thank you again from all of us in the family.

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Review from Anthony F (Son of Resident) published on 13 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful care home. Staff genuinely care for residents. They are Gods angels on earth. I am truly grateful for all the love and care shown to my mum. Well done!

Reply from Olivia Shields, Marketing Assistant at Hungerford Care Home

Thank you, Anthony, for letting us know how we are doing at Hungerford Care Home. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.


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Review from Anne H (Daughter of Resident) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home provides very good specialist care for residents with dementia in a separate wing. In particular, there is a good range of activities including armchair volleyball, singing and art. @My mother particularly enjoyed a recent french day. A great deal of preparation had gone into the event which
could be seen in the photographs made available to the family.

Reply from Olivia Shields, Marketing Assistant at Hungerford Care Home

Thank you, Anne, for your positive feedback towards Hungerford Care Home. We are pleased to hear how satisfied you are with the care and activities provided by the home. Our Magic Moments Club aims to help our residents to love every day and is varied to provide interesting activities for mind, body and soul so we are happy to hear that your mother is enjoying all the recent activities and events in our home.


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Review from R C (Wife of Resident) published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is friendly and helpful. They are so careful with the residents and patients.

Reply from Olivia Shields, Marketing Assistant at Hungerford Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team.


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Review from Clive W (Son of Resident) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has recently passed but had a fantastic stay at Hungerford Care Home while he was there I attempted to get him and others involved in the dementia safe garden. So much did I enjoy the work and the friendly banter with the staff I am still helping in the garden and many other aspects of the
home.

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Review from David I (Brother of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I are always most impressed by the care and attention given to my sister since she was admitted to the home over 2 years ago. Unfortunately, she is unable to speak or, we believe, understand who we are or any of her friends who may visit. The staff show extreme patience and are always most
attentive.

Reply from Olivia Shields, Marketing Assistant at Hungerford Care Home

Thank you, David, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hungerford Care Home has been so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Kim C (Daughter of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here since June 2020 and we have always found the staff and facilities to be excellent. Staff are very friendly and caring. There always seems to be lots of fun activities on offer too. We would definitely recommend to family and friends.

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Review from Gerald E (Brother of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has excellent care all the time she has been in the home. An excellent care home, one of the best.

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Review from E H (Daughter of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visits have been extremely careful, professional and personable under these 'strange difficult times'. Carers and staff always listen and are friendly, supporting and caring. Sadly with the lockdown and restrictions there has been deterioration in my mum, so to meet her needs I think there should be
more staff and nurses to be on duty, with a pay rise! With more staff, I think the details of personal care, hygiene, one-to-one interaction, fresh air (when and if appropriate) could be more available.

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Review from Keith G (Son of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care home for over two years and has been extremely well looked after.
With Covid, it has been a very difficult year. The staff have been exceptional in their care and dedication to my mother's care. Fully recommend.

Reply from Olivia Shields, Marketing Assistant at Hungerford Care Home

Thank you, Keith, for your comments about your recent experience at Hungerford Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Sarah G (Daughter of Resident) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident at the home 18 months ago. It is an extremely hard decision for anyone considering putting a relative into a care home, knowing that you are putting their care into the hands of strangers. As soon as I visited Hungerford Care Home I could tell my mother would be happy here,
it felt warm and homely and the staff were very caring and professional.
When she moved into the care home she was given a lovely bedroom with her own bathroom, we brought lots of photos to put up to make her feel more at home and the staff couldn’t have been more helpful with settling her in.
When I visit my mother she is content, clean and tells me she enjoys living at the care home. The staff are absolutely amazing and treat her like she is family, the food looks delicious and she enjoys it very much, as well as the little treats the staff regularly give to her.
It is a huge relief knowing that she is happy, safe and well cared for at the home, I recommend this home wholeheartedly.

Reply from Kristen Fitzgerald, Marketing Assistant at Hungerford Care Home

Thank you, Sarah, for your comments about your experience at Hungerford Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from B G (Husband of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and myself have been married 60 years. I would say that about 80% of time in Hungerford Care Home she lives in a world she 'invents' in her mind and can discuss issues. Sadly, 20% of the time she slows down mentally and physically but the care she gets is excellent in Hungerford Care Home. I
could not provide a fraction of care she receives. Well done!

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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Hungerford Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Hungerford Care Home is calculated as follows: ( (162 Excellents x 5) + (39 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 203 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hungerford Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (3)

Julie

Julie Daley

Job Title: Home Manager

Joined: 2023

Julie Daley, the Home Manager at Hungerford, has over 20 years of experience in health and social care. Starting as a care assistant, she has steadily advanced to management roles, holding managerial positions for the past decade. Before Hungerford, she was the registered manager and operations manager at a residential mental health clinic for over four years. One of her proudest achievements is obtaining CQC registration for a new clinic and achieving top ratings in all areas during the first inspection.


Outside of work, Julie enjoys reading and spending time with her family. Her most significant personal achievement is raising a child with special needs and advocating for her quality of life.


Julie advises those seeking the right care home to thoroughly explore and connect with the staff and management to ensure a good fit. She finds great joy in leading her team to success and cherishes the family-like atmosphere at Hungerford. For those considering a career in care, her advice is to embrace new opportunities, as it is one of the most rewarding fields.


Sue

Sue Weaver

Job Title: Senior Care Assistant

Joined: 2001

Working for Hungerford Care Home for 16 years. Caring for people is a very rewarding job. It is a privilege enjoining a cup of tea with the people you really care for.


Elaine

Elaine Norman

Job Title: Housekeeping

Joined: 2008

Working for Hungerford Care Home for 8 years. It is a lovely atmosphere, everybody here is very nice and friendly.