Hungerford Care Home

Wantage Road, Hungerford Newtown, Hungerford RG17 0PN
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9.8 126 Reviews
  • Hungerford Care Home, Hungerford
Hungerford Care Home provides general nursing care and more focused nursing care for residents living with dementia.

Situated in rural Berkshire on the outskirts of the historic market town of Hungerford, the home has extensive grounds and gardens with a rose garden and an orchard, where wildlife can frequently be spotted.

The home offers a range of onsite facilities and services, including hairdressing, aromatherapy, and chiropody, while the dementia wing has a multi-sensory room.

Residents can eat tasty and nutritious meals, which are freshly cooked by onsite chefs, in the communal dining room or privately in their own rooms if they wish to do so. Residents are welcome to offer input to menu ideas, with a Residents’ Food Committee meeting quarterly to provide them with the opportunity to do this.

The home’s activities coordinator provides residents with a detailed recreation programme to ensure they are engaged and occupied throughout their time at Hungerford Care Home. These are organised with input from residents and relatives.

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Care Provided by Hungerford Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Julie Napier (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (59)
    • Single Rooms with ensuite Wet Room (7)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Funding & Fees Guide for Hungerford Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Hungerford Care Home Reviews (126)

Total of 126, showing 41-60
9.8

Hungerford Care Home has a Review Score of 9.8 (9.788) out of 10, based on 17 reviews in the last 2 years. Over all time Hungerford Care Home has 126 reviews.

Overall Experience

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Review from Nicola C (Daughter of Resident) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved to Hungerford Care Home in May 2020. We chose it because of the excellent reviews and the fact that it had a beautiful location, with a garden we knew she would enjoy. From the first moment of contact, the staff were professional, helpful and very friendly. They made her move as easy as
possible under difficult circumstances and she was quick to settle in. During her time at Hungerford, she was cared for with great respect, compassion and kindness. We particularly appreciated the work all the staff put in to keep us in touch with her during such a difficult time. She enjoyed the varied social programme and the food particularly! We would recommend Hungerford very highly to anyone needing respite or residential care. Our thanks go to everyone involved.

Reply from Olivia Shields, Marketing Assistant at Hungerford Care Home

Thank you, Nicola, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hungerford Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Pauline (Daughter of Resident) published on 4 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and seem to interact very well with the residents. The home has responded excellently to Covid-19 and I feel reassured they are doing all they can to keep everyone safe. The home is in a nice setting and the gardens are well maintained.

Reply from Olivia Shields, Marketing Assistant at Hungerford Care Home

Thank you, Pauline, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Hungerford Care Home has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Dianne T (Friend of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my mother's partner into Hungerford in March 2020. He is in Martins and receiving dementia care. Hungerford Care Home is amazing. From the moment I went to view the home, placed him in there and ongoing care they have been exceptional. The staff are fabulous. They make him feel at home
and relaxed. The care they provide is exceptional. They keep us informed regularly and are more than happy for us to telephone when we cannot visit. The activities they organise keep him fit and active, plus they often share photos so we can see the fun he is having.
I would have no hesitation in recommending this care home to anyone looking to get care for a relative or friend with dementia.

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Review from Emma A (Daughter of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family have been associated with Hungerford Care Home for six years. My mother has received outstanding care each and every day. The indefatigable staff are very professional, caring and it is obvious that the well being of their patients is their highest priority. I would have no hesitation in
recommending the home and can’t thank the staff enough for all that they do to support my mother.

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Review from Gill R (Daughter of Resident) published on 30 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum spent her final few months here following a long hospital stay. I was worried she wouldn’t be able to settle but the kindness of the staff made her feel welcome and very much at home. Everyone is very professional and experienced but my main impression is of how caring they are. Residents are
treated with respect, affection and good humour. My Mum was a great cook and enjoyed the food at Hungerford Care Home, as well as eating in the pleasant dining room with friends. She was able to continue making her own choices with as much support as she needed. At the end we were all treated with compassion.

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Review from Joan B (Daughter of Resident) published on 30 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is hard to imagine a better place to be for physical care, love and kindness at the end of life. My mother had a well-appointed, sunny room. But of course what matters is the staff. Their dedicated care and the atmosphere they engender enabled Mum to enjoy and make the most of her last few months.
I will always be indebted to them for that.

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Review from J R (Daughter-in-law of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law was treated with respect during her stay. All the staff were friendly and approachable, open and honest with all aspects of her care. Although she didn't each much, the staff always offered other dishes. Nothing was too much trouble.
When we visited, all the staff were friendly and
offered us drinks. The home was clean, and my mother-in-law was always well presented.

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Review from A L (Daughter of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home with caring staff who provide a safe and loving environment. I would not hesitate to recommend this home. Highly recommended.

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Review from S C (Brother of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home provides a high-quality environment for its residents with caring staff. In particular, the activities organisers are excellent. A very engaged team who really make a difference in the quality of life experienced by the residents.

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Review from Anita H (Daughter of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are outstanding, professional, kind calm and compassionate. The environment is pleasant. It's a well run safe home, my mother very well cared for here and all the staff work hard and effectively to improve daily life for every resident. I would definitely recommend Hungerford care home to
others.

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Review from Paul T (Husband of Resident) published on 13 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been resident for 4 plus months with a terminal condition. Her care has been excellent. Hungerford Care Home is an old building with loads of character and very well adapted to care home standards without losing the ambience of a large country house. This being the case it is homely and
not clinical. For those residents who are mobile, there is a well-appointed dining room and grounds with countryside views. We have not been able to benefit from the provided activities or outside visits and trips.

Reply from Alison Geddes, Marketing at Hungerford Care Home

Many thanks for your positive comments about our home, the team will be delighted to hear your feedback.


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Review from David P (Regular Volunteer) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hungerford Care Home was recommended to me by an official from the NHS for my wife. After viewing two other homes in Hungerford beforehand, it was first class. As indicated in the ratings below, it could not be bettered. All the staff are so kind and caring and I cannot single out a single department,
including the house girls for faults. Having lost my wife after two years in Hungerford, I was told to visit every day if possible to eat. I can't say any more.

Reply from Alison Geddes, Marketing Administrator at Hungerford Care Home

Thank you for your wonderful comments about our home, we take pride in the high standard of care we offer here at Hungerford, so it is great that you find our home to be 'first class'. The team will be delighted to hear your feedback. Best wishes to you and your family.


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Review from V W (Friend of Resident) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and caring home. Always warm and cosy. Lovely, well-attended garden. Highly recommended.

Reply from Alison Geddes, Marketing Administrator at Hungerford Care Home

Thank you for your positive comments about our home, it is wonderful to hear you find Hungerford to be an 'excellent and caring home' with a 'warm and cosy' atmosphere. The team will be delighted to hear your feedback.


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Review from L H (Brother-in-law of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law had a live-in carer and a house in London. After a few falls, her hospital advised that she should go to a care home. Hungerford Care Home was able to take her at short notice, 3 years ago. It is near my home so I am able to visit nearly every day and may do so at any time of the day.
She has been continuously well cared for despite being unable to speak coherently or to walk on her own. The staff have been caring and supportive at all times. When there have been problems, I have promptly been kept fully informed. The staff are invariably friendly and helpful. I am impressed at how kind and supportive they are to residents who can rarely communicate their needs and frequently do not want to co-operate

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Review from Jon R (Nephew of Resident) published on 17 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a care home for a relative is a major and stressful experience, an experience we would rather not have to endure. From the first moment I walked into Hungerford it was instantly apparent it was different, the word “ home “ was a perfect description. It became my aunts home for the following
eighteen months. The staff were welcoming, helpful, friendly, caring and professional without exception. Dementia is a horrible disease for everybody concerned but Hungerford takes away some of the anxiety, I have never doubted for one second that my Aunt was receiving the best possible care in the nicest of surroundings. I would have no hesitation in recommending this care home to anybody. A massive thank you to ALL the staff.

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Review from Philip R (Nephew of Resident) published on 13 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The last 12 months of my aunt's life could not have been better. I have quite a bit of experience of carers and the staff at Hungerford are, in my view, exceptional. The home always presents as clean and hygienic, not an easy thing to achieve with dementia sufferers. I have observed that the time dedicated
to residents by the staff is remarkable - every resident is given attention and treated with respect, resident's dignity is retained.
I have a number of friends with relatives in care homes and have heard endless horror stories - I feel fortunate we selected Hungerford for my aunt, I'm convinced there will never be any horror stories coming out of Hungerford.
To sum up, thank you all at Hungerford, you will remain in our hearts forever for the care given to my aunt.

Reply from Bella Balaci, Manager at Hungerford Care Home

Thank you very much for the wonderful words about our service. Much appreciated.


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Review from Valerie S (Respite Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be more happy with the kind care that I have experienced during my stay. Staff are all delightful and could not have been nicer.
Thank you to all.

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Review from Michele S (Daughter of Resident) published on 1 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so friendly and helpful. My Dad was very happy and made comfortable.
I couldn’t have asked for my Dad to be in a nicer place. They allowed me to take my dogs in to enlighten his day x

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Review from Angela L (Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a disabled person - wheelchair bound with Spinal Stenosis. I came here for respite care for three weeks, because of work being done in my bungalow.
I cannot fault the home for its brightness, cleanliness and all the friendly staff who looked after me. Nothing was too much trouble. A lovely garden
to sit in which I did daily, good food daily, a good atmosphere around the whole home always.

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Review from Marie M (Daughter of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Hungerford Care Home have been wonderful with both mum and us as the family. They are friendly and caring and seem so committed to the care of the resident but more so at a personal level. They took time to learn about her as a person and treated her with kindness and respect.

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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Hungerford Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Hungerford Care Home is calculated as follows: ( (162 Excellents x 5) + (39 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 203 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hungerford Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (3)

Julie

Julie Daley

Job Title: Home Manager

Joined: 2023

Julie Daley, the Home Manager at Hungerford, has over 20 years of experience in health and social care. Starting as a care assistant, she has steadily advanced to management roles, holding managerial positions for the past decade. Before Hungerford, she was the registered manager and operations manager at a residential mental health clinic for over four years. One of her proudest achievements is obtaining CQC registration for a new clinic and achieving top ratings in all areas during the first inspection.


Outside of work, Julie enjoys reading and spending time with her family. Her most significant personal achievement is raising a child with special needs and advocating for her quality of life.


Julie advises those seeking the right care home to thoroughly explore and connect with the staff and management to ensure a good fit. She finds great joy in leading her team to success and cherishes the family-like atmosphere at Hungerford. For those considering a career in care, her advice is to embrace new opportunities, as it is one of the most rewarding fields.


Sue

Sue Weaver

Job Title: Senior Care Assistant

Joined: 2001

Working for Hungerford Care Home for 16 years. Caring for people is a very rewarding job. It is a privilege enjoining a cup of tea with the people you really care for.


Elaine

Elaine Norman

Job Title: Housekeeping

Joined: 2008

Working for Hungerford Care Home for 8 years. It is a lovely atmosphere, everybody here is very nice and friendly.