Hungerford Care Home

Wantage Road, Hungerford Newtown, Hungerford RG17 0PN
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9.8 126 Reviews
  • Hungerford Care Home, Hungerford
Hungerford Care Home provides general nursing care and more focused nursing care for residents living with dementia.

Situated in rural Berkshire on the outskirts of the historic market town of Hungerford, the home has extensive grounds and gardens with a rose garden and an orchard, where wildlife can frequently be spotted.

The home offers a range of onsite facilities and services, including hairdressing, aromatherapy, and chiropody, while the dementia wing has a multi-sensory room.

Residents can eat tasty and nutritious meals, which are freshly cooked by onsite chefs, in the communal dining room or privately in their own rooms if they wish to do so. Residents are welcome to offer input to menu ideas, with a Residents’ Food Committee meeting quarterly to provide them with the opportunity to do this.

The home’s activities coordinator provides residents with a detailed recreation programme to ensure they are engaged and occupied throughout their time at Hungerford Care Home. These are organised with input from residents and relatives.

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Care Provided by Hungerford Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Julie Napier (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (59)
    • Single Rooms with ensuite Wet Room (7)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Funding & Fees Guide for Hungerford Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Hungerford Care Home Reviews (126)

Total of 126, showing 61-80
9.8

Hungerford Care Home has a Review Score of 9.8 (9.788) out of 10, based on 17 reviews in the last 2 years. Over all time Hungerford Care Home has 126 reviews.

Overall Experience

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Review from Neal P (Son of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The whole experience of moving mum into the care home went very well. Mum was very tired and confused when she arrived, but the staff have been very patient in settling her in. Today, with the help of the staff, she was playing musical bingo, which is good as she likes company, even if it is only people
watching.

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Review from Mandy M (Daughter of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident very suddenly having reached a crisis situation. From the very start, staff at Hungerford made my mother feel welcome and comfortable. They also gave great emotional support to us as her family at such a difficult time. Both the medical care and personal care for my mother
has been outstanding. We are kept fully informed at every stage of my mother's progress. Staff are always available and happy to answer our questions. The food provided is of a high standard and family members are made to feel welcome and included during mealtimes. I would like to acknowledge the staff who sat for 3 hours with my mother when she fell and broke her leg - some staff refused to go home until the ambulance arrived - thank you.

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Review from Angela W (Wife of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home team were always very kind, caring and sympathetic and made my husband's time at the home and mine as best it could be under the circumstances.
We can't thank them enough for all their help and support.

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Review from Deidre M (Sister of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was cared for with great kindness, patience and supreme professional standard throughout her nearly two-year residence in the Hungerford Care Home. I couldn't recommend them more highly.

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Review from S D (Daughter of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to praise the tireless efforts undertaken by the activity leaders at Hungerford. Their dedication, energy, enthusiasm and attention to each resident's needs and abilities are outstanding. They are always planning new and exciting different ways to keep residents engaged and stimulated but
above all, to have fun and enjoy life doing things they felt they may never do again. Their dedication to wishing well is outstanding. They genuinely go out of their way to make the day so memorable and special for not only the residents but also their family. They have an in-depth knowledge and interest in each resident's past hobbies or experiences which they use not only to tailor activities but also to connect and calm any resident who may become agitated. The large range of activities, along with photos of residents enjoying them are always on display. I also love the fact that they also look after staff well-being by organising regular get-togethers and events. Well done. Keep up the good work.

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Review from Martin B (Son-in-law of Resident) published on 12 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really can't find any fault with any aspect of the care available here. Staff are always attentive to residents and visitors. Any concerns are dealt with efficiently. The activities staff are particularly keen and active.

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Review from Patrick (Son of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the Hungerford Care Home and staff enough. They made what was a very difficult situation with my mother into as stress-free situation as possible. Their professionalism and attention to detail surpassed all expectations as did the continuous friendly and welcoming nature of all staff
without exception.

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Review from Martin B (Son of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care given to my mother after a hip operation - I can't thank the staff enough!

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Review from Brian R N (Partner of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner is in her 4th year at Hungerford home, in all that time I have found everyone caring and helpful at all times.

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Review from Phyllis B (Respite Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received excellent respite care and attention both day and night during my stay following a hip fracture and shall be sorry to leave.

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Review from Richard S (Husband of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we rang the care home to enquire about respite for my wife, we found the staff were very aware of our needs and in a very short time a bed was feed for her. She had been quite poorly with a bad cold and a chest infection. Within an hour, she was admitted into the care home. Since being there she
has been looked after really well, her every request greeted with no hesitation. Food and bed and room were excellent and all the care to help her recover her health. Not being able to see has been a big problem for her but the staff are so willing to be of assistance, even when things occur. We cannot recommend a more friendly and helpful place for her to get better.

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Review from Alan W (Resident) published on 27 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All excellent.

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Review from S W (Sister of Resident) published on 27 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely surroundings and a very comfortable home. Staff are kind and caring, nothing is too much trouble. Would highly recommend.

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Review from John C (Brother of Resident) published on 20 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very good.
My sister has become twenty-five years younger due to the care she has received.

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Review from Lauren P (Relative of Resident) published on 3 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with Hungerford Care Home, we are so pleased our elderly relative is safe, comfortable and extremely well cared for. Thank you to everyone for making it such a special place.

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Review from Donald E (Husband of Resident) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and care support are very good. Standard is excellent.

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Review from Richard M (Son of Resident) published on 23 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with the care that my mother received during her 3 years at Hungerford Care Home. All the nurses and carers seemed to have a really good understanding of my mother’s needs and concerns. I was particularly impressed with their efforts to keep my mother comfortable and encourage her
to eat and drink in the last few days of her life.


It was a great relief to me knowing that my mother was in safe hands.


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Review from P R (Son of Resident) published on 20 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The most friendly experience in this care home by all staff who are very caring and very professional in their approach to all aspects of their work. I could not hope or wish for better care.

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Review from Angela B (Friend of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Hungerford Care Home at least once a month to see one of my ex-neighbours. The home always looks so beautifully kept and the residents look well dressed and happy - the staff treat them with respect which does not always happen in residential homes.

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Review from Vinny R (Son of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother celebrated her 100th birthday on 28th July 2017. The staff at Hungerford Care Home, especially the activities coordinator made this occasion very special for her and her family.
Mum has reached this great age in part due to the wonderful care she has received at this care home.
On behalf
of our family, I would like to thank all the staff for the love, dedication, and care shown to all the residents.
Many, many thanks.

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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Hungerford Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Hungerford Care Home is calculated as follows: ( (162 Excellents x 5) + (39 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 203 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hungerford Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (3)

Julie

Julie Daley

Job Title: Home Manager

Joined: 2023

Julie Daley, the Home Manager at Hungerford, has over 20 years of experience in health and social care. Starting as a care assistant, she has steadily advanced to management roles, holding managerial positions for the past decade. Before Hungerford, she was the registered manager and operations manager at a residential mental health clinic for over four years. One of her proudest achievements is obtaining CQC registration for a new clinic and achieving top ratings in all areas during the first inspection.


Outside of work, Julie enjoys reading and spending time with her family. Her most significant personal achievement is raising a child with special needs and advocating for her quality of life.


Julie advises those seeking the right care home to thoroughly explore and connect with the staff and management to ensure a good fit. She finds great joy in leading her team to success and cherishes the family-like atmosphere at Hungerford. For those considering a career in care, her advice is to embrace new opportunities, as it is one of the most rewarding fields.


Sue

Sue Weaver

Job Title: Senior Care Assistant

Joined: 2001

Working for Hungerford Care Home for 16 years. Caring for people is a very rewarding job. It is a privilege enjoining a cup of tea with the people you really care for.


Elaine

Elaine Norman

Job Title: Housekeeping

Joined: 2008

Working for Hungerford Care Home for 8 years. It is a lovely atmosphere, everybody here is very nice and friendly.