Hungerford Care Home

Wantage Road, Hungerford Newtown, Hungerford RG17 0PN
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9.8 126 Reviews
  • Hungerford Care Home, Hungerford
Hungerford Care Home provides general nursing care and more focused nursing care for residents living with dementia.

Situated in rural Berkshire on the outskirts of the historic market town of Hungerford, the home has extensive grounds and gardens with a rose garden and an orchard, where wildlife can frequently be spotted.

The home offers a range of onsite facilities and services, including hairdressing, aromatherapy, and chiropody, while the dementia wing has a multi-sensory room.

Residents can eat tasty and nutritious meals, which are freshly cooked by onsite chefs, in the communal dining room or privately in their own rooms if they wish to do so. Residents are welcome to offer input to menu ideas, with a Residents’ Food Committee meeting quarterly to provide them with the opportunity to do this.

The home’s activities coordinator provides residents with a detailed recreation programme to ensure they are engaged and occupied throughout their time at Hungerford Care Home. These are organised with input from residents and relatives.

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Care Provided by Hungerford Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Julie Napier (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (59)
    • Single Rooms with ensuite Wet Room (7)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Funding & Fees Guide for Hungerford Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Hungerford Care Home Reviews (126)

Total of 126, showing 81-100
9.8

Hungerford Care Home has a Review Score of 9.8 (9.788) out of 10, based on 17 reviews in the last 2 years. Over all time Hungerford Care Home has 126 reviews.

Overall Experience

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Review from R W (Friend of Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the care, concern and visible friendship shown to the residents. It has a warm and non-institutional atmosphere.


The value for money I have marked as a comparison with other care homes I have visited but I do feel strongly about the imbalance between the self-funded residents

and the amount paid by local authorities for their funded residents. Of course, they have every right to the care. It is a national problem.

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Review from D G (Daughter of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was living at Hungerford for less than 4 weeks. In that time she was very well cared for by a team of very professional staff, who made her very welcome.

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Review from Melissa W (Granddaughter of Resident) published on 30 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been living at Brighterkind since March 2017 after a fall at home after which she was hospitalised. Whilst in hospital she lost a lot of weight and was extremely depressed and kept saying she wanted to die, but since she has been living at Brighterkind she has made massive progress and put
on a lot of weight and is extremely happy now.

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Review from Sue W (Daughter of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hungerford Care Home has an amazing atmosphere and staff with a great forward thinking attitude to care. The home itself is very modern with excellent facilities and great activities both groups and individual wish lists.


My mother started as a full body hoist patient and had lost a considerable

about of weight. Through good nutrition, personal care and medication, she is now back to a good, normal weight and is walking again. She has also settled very well and is happy and contented in her new surroundings.


Hungerford Care Home is outstanding and I would recommend is as excellent.


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Review from Anne C (Wife of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Hungerford Care Home are so friendly, respectful, caring, gentle, patient and happy. Also, they care for family, especially when the end comes.

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Review from Russell L (Son of Resident) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I have only been here for three days, my first impressions are that the care and accommodation for my father is of the highest quality.
I'm highly impressed with the diligent staff, their professionalism and duty of care.
My father is frail, vulnerable and ill, and it is comforting to know
that he is being looked after so well.

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Review from Chris J (Son of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Hungerford Care Home has been the best place for my mum as the care is second to none and it's close to my home. I can visit anytime. A real pleasure.

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Review from Anne T (Sister-in-law of Resident) published on 26 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This review is based on visits every few months as opposed to more frequent visits. The care home always make us feel very welcome and the staff are very friendly and helpful especially the reception staff, and the nursing staff are available to answer questions when necessary. The home is clean and
my brother in law says he enjoys the food. I was concerned that he, being bed bound, did not participate in the activities on offer but staff told me that he did and enjoyed interacting with other clients and staff.
I believe he is being very well cared for and his needs are being met.

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Review from Kopila G (Granddaughter of Resident) published on 16 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly and supportive. They take good care of my grandad. My grandad is very happy. Every time we visit him, he seems happier and he is always dancing. There are days when he is unwell but the staff make sure he is taking his medications on time and bring the doctors in if necessary.
The staff always give information about his weekly activities and they treat us like family. They give an excellent service.

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Review from Andrew T (Son of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care shown to dad during his time at Hungerford Care Home was exemplary and we - as a family - were much comforted and reassured by the qualities shown by the staff - patient, empathetic and humane, we knew he was in very good hands.
Support of us was also very good - we were always kept informed
and received warmly whenever we visited.
Coping with a loved one with dementia is often difficult, stressful and emotional and Hungerford Care Home did everything possible to alleviate our suffering, as well as dad's.

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Review from William W (Husband of Resident) published on 8 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with this care home. The staff are kind, pleasant and competent. The rooms are nice and the grounds and gardens very pleasant. The only fault I have is that there are not enough car parking spaces.

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Review from Shriprasad G (Son-in-law of Resident) published on 8 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff members are very welcoming, kind and friendly and my father in law is happy there. Very satisfied with the service and everything.

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Review from Anne C (Sister of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was resident in this home for 1 and a half years. Her care in the above home was exemplary. The staff were always kind and caring - both to my sister and our family. When my sister died, the staff at the home were very supportive - for which we are extremely grateful.

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Review from Michael T (Nephew of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as you arrive you can see what a lovely place it is. It's secure from the outside, when you come inside you are welcomed with a smile. The care home is very clean (no smells) and very tidy. I am told that the food is good. There are lots of activities going on. My relation is very happy being
in this excellent care home.


Thank you for looking after her so well.


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Review from C F (Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are very good and help me in the home. The food is very good.

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Review from Audrey H (Resident) assisted by family/friend published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't fault it in any way whatsoever. My husband was in here before me. I have no complaints. Staff from the bottom to the top are wonderful. If I ask for something, it may not come straight away but it is never forgotten. The admin lady is a great help and the receptionist is brilliant.

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Review from Kim B (Daughter of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has dementia and after two weeks at the first class care home, they found her "too challenging" so we transferred her to Hungerford Care Home. This turned out to be the best decision we could have made and I wish that this had been our first choice. The staff are brilliant and treat her with
respect at all times, even though she can be quite difficult. Facilities are excellent. I cannot recommend this care home enough.

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Review from Jackie C (Daughter of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring staff, friendly staff.
Clean environment, warm.
Stimulating classes, excellent entertainment. Excellent, varied food.
Dignity retained for residents.

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Review from Glyn H (Son of Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received excellent convalescent care in Hungerford Care Home. She is much stronger and brighter after only a few days care.

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Review from Julia O (Niece of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff friendly and helpful. Very supportive of service users and I am very happy with the progress my aunt has made. She is always happy, clean and well looked after.

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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Hungerford Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Hungerford Care Home is calculated as follows: ( (162 Excellents x 5) + (39 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 203 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hungerford Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (3)

Julie

Julie Daley

Job Title: Home Manager

Joined: 2023

Julie Daley, the Home Manager at Hungerford, has over 20 years of experience in health and social care. Starting as a care assistant, she has steadily advanced to management roles, holding managerial positions for the past decade. Before Hungerford, she was the registered manager and operations manager at a residential mental health clinic for over four years. One of her proudest achievements is obtaining CQC registration for a new clinic and achieving top ratings in all areas during the first inspection.


Outside of work, Julie enjoys reading and spending time with her family. Her most significant personal achievement is raising a child with special needs and advocating for her quality of life.


Julie advises those seeking the right care home to thoroughly explore and connect with the staff and management to ensure a good fit. She finds great joy in leading her team to success and cherishes the family-like atmosphere at Hungerford. For those considering a career in care, her advice is to embrace new opportunities, as it is one of the most rewarding fields.


Sue

Sue Weaver

Job Title: Senior Care Assistant

Joined: 2001

Working for Hungerford Care Home for 16 years. Caring for people is a very rewarding job. It is a privilege enjoining a cup of tea with the people you really care for.


Elaine

Elaine Norman

Job Title: Housekeeping

Joined: 2008

Working for Hungerford Care Home for 8 years. It is a lovely atmosphere, everybody here is very nice and friendly.