Review from C P (Niece of Resident) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience

On the whole very welcoming, friendly and caring. Food could be more imaginative and able to be more responsive to needs.
The resident did find it difficult to understand different accents, better with those who spoke slowly, clearly and got down to her level.
Communication overall improved but

is vitally important.
Receptionist very good, welcoming and always helpful on the phone - patient.
Nursing staff helpful on the phone and took great trouble.
The outlook to the garden from the room was very good and made a great difference to the residents. Also, the opportunity to have her bird table within view was enormously valued by the resident.

Reply from Bella Balaci, Home Manager at Hungerford Care Home

Thank you for your helpful feedback, we are always striving to improve our care. In relation to our food, at Hungerford, we firmly believe that when you eat well, you live well too. This is a core part of our Brighterkind philosophy of care, centring on good nutrition and the importance of mealtimes as a social occasion.
All of our food is prepared in-house and is extremely fresh and we have just introduced a new Spring Summer Menu.
As a Home Manager I always strive to respond promptly to emails and operate an open door policy. If there is anything you would like to discuss further, please contact customercare@brighterkind.com or pop into the home anytime. Many thanks, Home Manager

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Review from Julie K (Daughter of Resident) published on 6 April 2017
Submitted via Website • Report

Overall Experience

My Mother had the pleasure of staying at this lovely home for plus 2 years until her passing away in may 2016. We would visit and it was so clear to us that Mum was treated with respect and dignity but most importantly it was home. All the staff worked tirelessly to ensure a clean, tidy home and the

medical attention provided for Mum was first class but also completed with dignity and loving care.
Hungerford care home to Mum and us was her home and all the people who cared, quality supported and showed love and respect deserve a big thank you.
We still revisit and are made to feel part of their big family, it is a real credit to the team that Mum loved the home and was showed quality care.
We would also like to high-quality of care and respect shown to us after my Mums passing.

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Review from Judy C (Regular Volunteer) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience

As the daughter of an ex-resident, I am full of praise for the service provided.
Now I have returned as a volunteer I am amazed how friendly everyone is.
From the receptionist to the carers, to catering staff to cleaners, all are great.

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Review from Jonathan S (Grandson of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience

I have observed high quality of care for my grandmother. The staff are polite, kind and extremely patient.
My grandmother always seems calm and content in her surroundings. The room/facilities seem ample and the building is well situated, quiet and in an attractive setting.

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Review from P B (Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience

Very caring home, lovely staff, better than I expected having viewed many.

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Review from F S (Daughter-in-law of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience

Everyone is very welcoming, very friendly, very helpful and only too pleased to do whatever is wanted or needed. Lots of things going on if you want to join in. Lovely and bright, clean and caring. Garden looks lovely too. Food is delicious - my mother in law is actually eating and has an appetite,

something I've never known before!

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Review from Kathleen W (Sister of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience

I can only speak as a visitor as my sister's goddaughter deals with any arrangements and finances with the care home.
I have always found the staff helpful and cheerful, always ready to listen.
There has been a change for the better since my sister moved from her previous care home.

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Review from Chris H (Son of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience

I have been impressed with the level of care my dad has been provided. Carers are very responsive to the needs of residents and helpful when anything goes wrong. Staff are very friendly and the surroundings are pleasant to be in.

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Review from Alex B (Wife of Resident) published on 14 March 2017
Submitted via Website • Report

Overall Experience

I find the home to be friendly and relaxed with a good standard of professional care. My husband is comfortable in his room and enjoys having his meals and tea breaks in his room. All the staff are friendly towards my husband and enjoy a bit of banter with him.

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Review from Peter A (Son-in-law of Resident) published on 14 March 2017
Submitted via Website • Report

Overall Experience

An excellent home with friendly and caring staff making every effort to ensure that the residents have a good quality of life. There are regular outings and a wide range of activities to keep residents stimulated.

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Review from S F (Daughter of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience

My mother was admitted to Hungerford Care Home at very short notice. We were given a very warm welcome and everything was done to make the transition as stress free as possible. It was made very clear that the staff are there to support the whole family and there is always someone available for a chat

or advice if needed. Mother has a clean and cosy room with a fabulous view of the countryside and a peak at the menus suggests a varied and appetising choice of food. Early days but we are hopeful mother will settle well.

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Review from Vincent R (Son of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience

The Hungerford Care Home has, in my experience, provided the best care for its residents, including my mother.
The home has undergone great improvements over the past 12 months - a complete refurbishment.
The staff are, without exception, the greatest asset this home has.
The activities co-ordinator

is exceptional and works hard to include all residents in some form of activities throughout the weeks. Hard work, well done.

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Review from Marion U (Daughter-in-law of Resident) published on 14 March 2017
Submitted via Website • Report

Overall Experience

The receptionist is always polite and cheerful. My mother in law is well looked after, and the staff are brilliant. The food has no faults. The staff are always encouraging my mother in law to join in activities, not always does she choose to join in though. The home manager is supportive when we need

her. The care coordinator is very helpful. My mother in law is very happy here.

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Review from Henry P (Husband of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience

Speaking on behalf of my wife, I would like to say thank you for the care taken regarding her total disability.

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Review from D F (Husband of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience

The general atmosphere in the home and the demeanour of the staff can only be described as very good to excellent.
The staff make every effort to make daily life as pleasant as possible for the residents.

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Review from J B (Resident) assisted by family/friend published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience

Recently I have moved rooms, the staff asked if I would like to move as one came available. My room is very nice even my old one was lovely too. The staff here are excellent and they treat everyone with dignity and respect. My favourite meal is fish and chips and we have this every Friday. I would recommend

this care home to friends and family as they are very professional in all that they do. The staff are what makes this home so special.

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Review from M H (Son of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience

Very caring approach.
It is a great weight off the family's mind knowing that she is safe and cared for.

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Review from David S (Son of Resident) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience

My mother was admitted into Hungerford Care Home in Jan 2016, she suffers from dementia. My wife works there as the activities coordinator and she introduced me to the manager. The manager achieved to make Hungerford Care Home the best in the area and having seen others briefly whilst trying to decide

which care home would be suitable for my mother, I think she is succeeding.
My wife has worked in a number of care homes before taking up employment at Hungerford Care Home a year ago, she knows the "market" and she agrees.
My mother is well looked after by excellent staff, is safe and seems to be happy here (although she has no idea where she is!!)

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Review from Helen W (Daughter of Resident) published on 29 November 2016
Submitted via Postal Card • Report

Overall Experience

All of the care staff, home manager, everyone is absolutely brilliant. The support given by everyone is at a high level! The room is a very good standard. Activities have improved a lot recently and they always put a smile one peoples too.

All the staff are very professional, polite, kind, caring

and always welcoming by a big smile on reception too!
I would recommend Hungerford Care Home to friends and family.

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Review from Peter K (Son-in-law of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience

My mum-in-law was cared for until her death in May 2016. I would like to thank Hungerford nursing home for making it a lovely home, caring environment and professional. All the staff are stars who smile and care in an exceptional manner. It was a home for my mother-in-law and nothing was too much.

I would highly recommend.

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Hungerford Care Home

Care Provided by Hungerford Care Home

Good to Know

Funding & Fees Guide for Hungerford Care Home

Facilities