Hungerford Care Home

Wantage Road, Hungerford Newtown, Hungerford RG17 0PN
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9.8 126 Reviews
  • Hungerford Care Home, Hungerford
Hungerford Care Home provides general nursing care and more focused nursing care for residents living with dementia.

Situated in rural Berkshire on the outskirts of the historic market town of Hungerford, the home has extensive grounds and gardens with a rose garden and an orchard, where wildlife can frequently be spotted.

The home offers a range of onsite facilities and services, including hairdressing, aromatherapy, and chiropody, while the dementia wing has a multi-sensory room.

Residents can eat tasty and nutritious meals, which are freshly cooked by onsite chefs, in the communal dining room or privately in their own rooms if they wish to do so. Residents are welcome to offer input to menu ideas, with a Residents’ Food Committee meeting quarterly to provide them with the opportunity to do this.

The home’s activities coordinator provides residents with a detailed recreation programme to ensure they are engaged and occupied throughout their time at Hungerford Care Home. These are organised with input from residents and relatives.

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Care Provided by Hungerford Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Julie Napier (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (59)
    • Single Rooms with ensuite Wet Room (7)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Funding & Fees Guide for Hungerford Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Hungerford Care Home Reviews (126)

Total of 126, showing 121-126
9.8

Hungerford Care Home has a Review Score of 9.8 (9.788) out of 10, based on 17 reviews in the last 2 years. Over all time Hungerford Care Home has 126 reviews.

Overall Experience

  • 108
  • 18
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Date Published

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Review from Dorothy R (Wife of Resident) published on 4 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything very good. No complaints.

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Review from George L (Son of Resident) published on 7 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been a regular visitor to a relative in Hungerford Care Home for the past 5 years, we have always found the staff caring & polite with time for a chat. Activities have improved for those able to take part, the home has been greatly improved after the recent refurbishments. The garden is always
well kept & in the better weather it is a lovely place to sit.
My wife and myself would like to thank all the staff for the past 5 years of wonderful care given to my mother.

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Review from H B (Wife of Resident) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a former care and warden for social services I have found Hungerford Care Home a clean, efficient and caring home. This is my husbands 4th year in here. Although I live in Newbury I visit several times a week. I like to feed him when I can. In my opinion it is better than most places. I've considered
moving him closer to Newbury but the standards are not there when you have a good look at others standards etc. There will never be a perfect place but this home is one I always recommend.

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Review from John D (Son of Resident) published on 28 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I know from some of my contemporaries whose parents had been sometime residents at the home that this home has had issues in the past but the service provider has re branded itself, spent a good deal of money in refurbishment and put in place new management. The Care Quality Commission (the regulator)
has made two relatively recent inspections including an unannounced snap inspection and the current management should be justifiably proud to have converted in somewhat under a year a 'needs improvement' assessment into just about 'good' all round which for the CQC , notorious for 'nit picking', is praise indeed. The aim is of course to be 'outstanding' and at the present rate of progress that should not be long in coming.


One thing that is apparent from the CQC's reports is that the residents themselves are quite positive about the care they receive and I can honestly say that my 94 year old father who suffers from dementia and can be a little 'difficult' has positively blossomed since leaving my care and that is because he is stimulated by his environment in a way that could not be done by me. As an aside, it is also because I know that he loves being made a fuss of and that is just what the staff do and I am told by them that he is quite a character.


In summary there is a real community feel to the home as relatives such as myself are made welcome and given a number of opportunities during the year to attend events and voice any concerns they may have. The staff also go to some trouble to create events for the residents such as 'Diwali Day' when the staff all dressed up in Indian garb and at Christmastime elves were in evidence! Need I say more.


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Review from B R N (Partner of Resident) published on 11 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have always been helpful and prompt with any request I have made. I am writing to express my thanks for the present and meal, I had with everyone on Xmas day.
I would also like to express my admiration with how well all the care staff coped with the upheaval during the time the workmen were
in. Despite disturbance, they all appeared to stick to routines very well.
So I hope the companies management were grateful for their efforts (good on you boys and girls).
I wish everyone a good and happy 2016 with thanks once again.

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Review from Val K (Daughter of Resident) published on 21 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Whilst my mother was only resident at Hungerford for the last month of her life, my family and friends who visited were all very impressed with the care and support given by staff at the Hungerford Care Home.
Not only did they treat Mum with great care, respect and dignity, their support extended to
my Father and my siblings during what was obviously a very difficult time for us all.
My Mother had been an inpatient in Hospital since May 2015 and was transferred to Hungerford Care Home on 28 August 2015. Whilst I appreciate that the Hospital is an acute hospital with different priorities and many staff changes, the difference in care received made us all feel much happier during those last few weeks. In particular the home was going through major refurbishment and decoration at this time, but this did not deter from the care and attention given to Mother, for which we will always be grateful.

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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Hungerford Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Hungerford Care Home is calculated as follows: ( (162 Excellents x 5) + (39 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 203 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hungerford Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (3)

Julie

Julie Daley

Job Title: Home Manager

Joined: 2023

Julie Daley, the Home Manager at Hungerford, has over 20 years of experience in health and social care. Starting as a care assistant, she has steadily advanced to management roles, holding managerial positions for the past decade. Before Hungerford, she was the registered manager and operations manager at a residential mental health clinic for over four years. One of her proudest achievements is obtaining CQC registration for a new clinic and achieving top ratings in all areas during the first inspection.


Outside of work, Julie enjoys reading and spending time with her family. Her most significant personal achievement is raising a child with special needs and advocating for her quality of life.


Julie advises those seeking the right care home to thoroughly explore and connect with the staff and management to ensure a good fit. She finds great joy in leading her team to success and cherishes the family-like atmosphere at Hungerford. For those considering a career in care, her advice is to embrace new opportunities, as it is one of the most rewarding fields.


Sue

Sue Weaver

Job Title: Senior Care Assistant

Joined: 2001

Working for Hungerford Care Home for 16 years. Caring for people is a very rewarding job. It is a privilege enjoining a cup of tea with the people you really care for.


Elaine

Elaine Norman

Job Title: Housekeeping

Joined: 2008

Working for Hungerford Care Home for 8 years. It is a lovely atmosphere, everybody here is very nice and friendly.