Bayford House Care Home

Rookwood, Stockcross, Newbury RG20 8LB
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9.0 75 Reviews
  • Bayford House Care Home, Newbury
Nestled in the leafy village of Stockcross, Bayford House offers personalised care packages which include residential, respite, nursing, palliative and Parkinson’s care. The home also has independent living suites for those in need of extra support or recovering from surgery.

Originally a private residence, Bayford House is set within large landscaped gardens and has been extensively modernised and refurbished to provide a high standard of accommodation and care. High ceilings and period features can be enjoyed throughout the home and residents can feel relaxed and comfortable in the spacious communal rooms and lounge areas. Most bedrooms have en-suite facilities and all are tastefully furnished and decorated.

Residents can stay for a week, a month or longer– however long residents or loved ones needs support. They’ll get to relax and meet new friends, giving families complete peace of mind. The home has a dedicated respite room that can be booked up to three months in advance, staff are happy to accept last-minute requests too.

The independent living suites are spacious bedrooms with lounge areas, situated within Newdale Court, a part of the home that supports assisted living. There is an on-site salon, large lounge and cinema room, as well as a dining room complete with hostess service.

Individual dietary preferences form the basis of the in-house chef’s daily menu, with homemade meals and lighter alternatives available.

Arts and crafts and reminiscence sessions are examples of the many activities available for residents, as are gentle gardening and sing-a-longs. Regular church services and a visit from a mobile library are also available.

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Care Provided by Bayford House Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Christine Hutchings (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (59)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1995

Funding & Fees Guide for Bayford House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. The home is based in the village of Stockcross, just four miles from the centre of Newbury. There you’ll find an array of independent shops, a racecourse and plenty of wheelchair-friendly pubs.


  • Parking

  • On-site parking is available.


Bayford House Care Home Reviews (75)

Total of 75, showing 1-20
9.0

Bayford House Care Home has a Review Score of 9.0 (9.030) out of 10, based on 31 reviews in the last 2 years. Over all time Bayford House Care Home has 75 reviews.

Overall Experience

  • 44
  • 25
  • 3
  • 0
  • 3

Date Published

75
17
26
31
44

Review from R A (Respite Resident) assisted by family/friend published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff at Newdale Court to be very helpful & a friendly group of people. I was only staying for 2 weeks, but they made me feel welcome.
Overall, a pleasant stay in lovely surroundings.
Thank you.

Reply from Fran Donno, Customer Service Adviser at Bayford House Care Home

We appreciate you taking the time to leave us your kind words. It is always wonderful to hear words like "Helpful" and "Friendly" being used to describe our staff and we are pleased to hear that you felt like a part of our Bayford House family. Thank you for choosing Bayford House for your stay.


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Review from Kevin A (Nephew of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall satisfied with the care given. Some issues at times with cleaning of room, occasionally not done to a good standard. Can sometimes be a long wait before answering the patient alarm.

Reply from Fran Donno, Customer Service Adviser at Bayford House Care Home

Thank you for your review. We have a genuine regard for all of our residents. We will discuss your feedback with the home's manager to help them continually improve their service.


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Review from Sheila S (Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I came to Bayford House from the hospital to stay until my house is sold, and I can move to more suitable accommodation. I have 'Parkinson's' which affects my legs. The food here is very good, lots of variety, but I like to eat much more fresh fruit and salads. Some exercise equipment would be useful,
pedals etc., and more yoga sessions which I miss. I do not like my bed, the wood rails hurt my legs when getting in and out, and the mattress is hard.

Reply from Fran Donno, Customer Service Adviser at Bayford House Care Home

Thank you for taking the time to leave your review. We have a genuine regard for all of our residents. We've passed your comments on to the manager, who will look into the matters you have raised.


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Review from K B (Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfactory.

Reply from Maria Ricketts, Customer Care Adviser at Bayford House Care Home

Thank you for your feedback. Thank you for choosing Bayford House for your stay.


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Review from C M (Daughter of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Early days. The care staff and nurses are amazing, nothing but positives to say. The room is quite small, but comfortable. Bathroom is difficult to get around with zimmer. Storage places are out of reach. All in all good.

Reply from Lisa Henderson, Customer Care Advisor at Bayford House Care Home

Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Bayford House care home for your stay.


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Review from Enid W (Respite Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a family argument, I came to Bayford House Care Home to have some respite care following a breakdown. The staff have been exceptional - so friendly and warm and very understanding.
Thank you Bayford House.

Reply from Maria Ricketts, Customer Care Adviser at Bayford House Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. We hope Bayford House care home did everything possible to make the transition as easy as possible. We thank you for choosing Bayford House for your stay.


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Review from A B (Wife of Resident) published on 27 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since July when my husband moved to Bayford, he has settled so well, enjoys the company- and the food!
Everyone is so kind and caring. Although I had reservations about leaving him I am amazed at just how he fits in with all the activities.
Never hear of any complaints. I know he is safe and well
cared for.
A big thank you to all the staff - every one of them is always cheerful and ready for a chat with him - they make all the residents feel special.

Reply from Julie Walsh, Customer Care Adviser at Bayford House Care Home

Thank you for your lovely review. It is always nice to hear words like "kind and caring" being used to describe our care. We will certainly pass your comments on to the manager.


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Review from N G (Daughter of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

If you are wanting peace of mind that your loved one will receive personal care tailored to their needs and wishes then cross Newdale Court off your list of choices. Claims that personalised care and support is available 24 hours a day are very misleading. The care provided is very basic and often rushed.
My relative regularly had to wait for very lengthy periods of time to receive help including to be taken to the toilet and was told by staff not to ask for help between 11pm and 4am. Many staff do not display their 'skill and experience', failing to take action on various health issues even when prompted to do so by family. Accessible information was not provided, special dietary requirements ignored, eating aids and assistance with cutting up food were repeatedly forgotten. Very few staff show that they take pride in their work and senior management were disinterested and in denial about failings of care in the home.

Reply from Julie Walsh, Customer Care Adviser at Bayford House Care Home

We're sorry that you weren't happy with the care we provided at Bayford House and hope that your relatives are settled and happy in a new home that's better suited to their needs.


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Review from Sarah G (Granddaughter of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Over the last year the level of care received has significantly declined. Residents are treated as tasks and not individuals by the carers, there is no person centred approach to care. Care is very basic and provided when convenient, rather than when needed. Carers are not proactive and fail to notice
or act when signs of infection are clearly present, despite residents and family raising issues, with residents requiring hospital admission as a result. More staff are clearly needed. Carers also need more training and support from management. Management are in denial of the issues, uninterested, defensive and lack compassion when concerns/complaints are raised.

Reply from Julie Walsh, Customer Care Adviser at Bayford House Care Home

We're sorry that you weren't happy with the care we provided at Bayford House and hope that your relatives are settled and happy in a new home that's better suited to their needs.


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Review from Michael P (Son of Resident) published on 10 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice place for Mum, very helpful staff, clean and tidy, nice food, management helpful and very approachable.

Reply from Maria Ricketts, Customer Care Adviser at Bayford House Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your mum in our care. We hope to continue providing your loved one with the best possible care.


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Review from Nicola H (Granddaughter of Resident) published on 10 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is my first time visiting, lovely and clean and everyone seems very helpful and friendly. I think my nan will be happy staying here.

Reply from Maria Ricketts, Customer Care Adviser at Bayford House Care Home

Thank you for your kind words. It is always nice to hear words like "lovely" and "clean" being used to describe our care. Please let us know if there is anything we can do to make Nan's stay as comfortable as possible.


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Review from W P (Daughter-in-law of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Family member has settled in very well. The room is nice, clean and well equipped. The staff are all lovely. The food is nice, but when she eats in her room the food is not hot enough. Overall very happy so far.

Reply from Rosie Smith, Customer Advisor at Bayford House Care Home

Hello and thank you for leaving such a lovely review for the staff at Bayford House! We are thrilled to hear that your family member has settled in so well within the home. We will pass on your feedback to the home.


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Review from V K (Daughter of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been absolutely superb. Everybody is friendly, knowledgeable and goes out of their way to make Mum and Dad feel welcome!

Reply from Rosie Smith, Customer Advisor at Bayford House Care Home

Hello and thank you for leaving such a lovely review for the staff at Bayford House Care Home. It is wonderful to hear words such as "superb" being used to describe our staff. We hope Mum and Dad continue to enjoy their stay!


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Review from Zoya S (Resident) assisted by family/friend published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff really listen to me. Everybody is friendly. I feel warm as if I'm in a real family.

Reply from Rosie Smith, Customer Advisor at Bayford House Care Home

Hello and thank you for leaving such a lovely review for Bayford House Care Home. We are thrilled to hear you have settled so well and become a part of the Bayford family!


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Review from Leonard S (Resident) assisted by family/friend published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff go an extra mile to help us settle with limited English. Amazing kind and caring staff.

Reply from Rosie Smith, Customer Advisor at Bayford House Care Home

Hello and thank you for leaving such a lovely review for the staff at Bayford House. We hope you continue to enjoy your stay!


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Review from V K (Son-in-law of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care of elderly, good processes of dealing with on-going health issues, a lot of patience and enthusiasm in keeping our mum and dad healthy, happy and stimulated.

Reply from Rosie Smith, Customer Advisor at Bayford House Care Home

Hello and thank you for leaving such a lovely review for the staff at Bayford House! We are thrilled that Mum and Dad are enjoying their stay and wish you all the best!


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Review from A F (Daughter of Resident) published on 5 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Definitely a 'look before you leap" place. Be very cautious. If your relative is at all partially sighted or deaf or immobile or slower in their thinking these days or just that bit different or even neuro diverse or at all challenging on a bad day or when ill then it cannot be recommended, it really
cannot. This is based upon three years experience of Newdale Court at Bayford Care Home (the residential element) with my two dear parents. We leave today for better pastures.
Good luck in your search for care.

Reply from Julie Walsh, Customer Care Adviser at Bayford House Care Home

I'm sorry to hear that you were dissatisfied with the home. Our residents' health and wellbeing is our absolute priority. I know you have been in discussions with the Home Manager already and I'm pleased to hear that your parents have found a home that they are happy with.


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Review from Mandy H (Daughter of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always willing to help and there when you have a question or problem.
The surrounding grounds are lovely to have a walk around when weather is good. The room is well-equipped.

Reply from David Mclean, Customer Service Adviser at Bayford House Care Home

Thank you for taking the time to leave your kind review. It is always nice to hear words like "staff are always willing to help" being used to describe our care. We hope to continue providing your loved one with the best possible care.


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Review from June P (Resident) assisted by family/friend published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The room is comfortable with all my needs. Staff are friendly and helpful. The place is tidy and kept clean.

Reply from David Mclean, Customer Service Adviser at Bayford House Care Home

Thank you for your kind words. It is always nice to hear from residents feeling like they are being cared for and looked after. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from Anthony M (Brother of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home staff are always very open and helpful in every way.

Reply from Fran Donno, Customer Service Adviser at Bayford House Care Home

Thank you for your lovely review. We are so pleased to hear that you can feel at ease with your loved one in our care and it is always wonderful hearing words like "open" and "helpful" being used to describe our staff. We hope to continue providing your loved one with the best possible care.


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Current Review Score: 9.0 (9.030)

Overview of Review Score

The Review Score of 9.0 (9.030) out of 10 for Bayford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.030 for Bayford House Care Home is calculated as follows: ( (158 Excellents x 5) + (137 Goods x 4) + (33 Satisfactorys x 3) + (3 Poors x 2) + (36 Very Poors x 1) ) ÷ 367 Ratings = 4.03

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bayford House Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely. Some rooms are large enough to accommodate couples.


Awards / Recognitions (0)

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Meet the Team (5)

Christine

Christine Hutchings

Job Title: Home Manager

Joined: 2014

I started as a care assistant in Dec 2014. Quickly progressed to a senior carer then senior carer with medication responsibilities. Then unit manager in 2017. Lastly, I applied for the home managers position.


I have always since the age of 19 worked in the care sector. I spent a lot of time working for social services in Essex and North Yorkshire and I have also worked as a sheltered housing officer.


I am married with 2 children. I live locally to the home.
My husband and I enjoy fishing and holidays in Cuba. I enjoy working in care as i love to see the smiles that good care puts on the residents faces!


Jessy

Jessy Bino

Job Title: Deputy Manager

Joined: 2003

I am Deputy Manager at Bayford House. I have been with Bupa for fourteen years. I am a Registered Nurse from India. I moved to a Middle East hospital where I was a Specialist Nurse in Intensive Care Unit (Team Leader) prior to moving to the UK. I am married with three little daughters.


I am enthusiastic, compassionate nursing professional with over twenty-one years of experience as a Registered Nurse.


I always ensure that we provide excellent care and support for residents and their families during the time they spend here at Bayford House with us.


Freda

Freda Joyce

Job Title: Activity Coordinator - Newdale Court

Joined: 1992

I have been at Bayford House/Newdale Court for twenty five years. I am Newdale’s Activity Coordinator and I have three children; two boys and one girl and seven grandchildren - I even bring them in to work sometimes as they love to talk to the residents.

People often say that I should have retired by now but I class this as my second home and love all my residents.


When I lost my husband, everybody here was so supportive. My favourite time of year is Christmas when I put up all the decorations in the home, which the residents and families enjoy.


If I can go home at night and know I have made one of my residents smile that is a great feeling.


John

John Poynter

Job Title: Maintenance/Gardener

Joined: 2006

I joined Bupa Bayford House in February 2006 where I have been maintaining the home and gardens for over ten years.


I am married to Lyn who also works here at Bayford House and we have two grown up children but I now enjoy my evenings with our cat Colin.


Judy

Judy Potts

Job Title: Finance Administrator

Joined: 2008

I am originally from Greater Manchester where I worked for Dairy Crest since leaving school until I joined Bupa in June 2008. Firstly as an administrator at The Donnington, where I worked for four years until I had the opportunity to move to Thatcham Court, which is a larger home, in June 2012, this presented additional scope for broadening my experience.


I embraced the challenge of working in a new care home environment, as Thatcham Court is a dementia home, and this presented new aspects to the job and also included a wider range of duties. After working in a dementia home for nine months I felt I would prefer to focus my skills in a non-dementia home, which is when I came to Bayford House in May 2013.


Frequently Asked Questions about Bayford House Care Home

What types of Care is Bayford House Care Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bayford House Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Bayford House Care Home have?

There are 59 Single Rooms.

What are the Facilities & Services at Bayford House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Bayford House Care Home to the centre of Newbury?

2.4 mile(s) as the crow flies, distance by road may be significantly further.