Bayford House Care Home

Rookwood, Stockcross, Newbury RG20 8LB
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9.0 75 Reviews
  • Bayford House Care Home, Newbury
Nestled in the leafy village of Stockcross, Bayford House offers personalised care packages which include residential, respite, nursing, palliative and Parkinson’s care. The home also has independent living suites for those in need of extra support or recovering from surgery.

Originally a private residence, Bayford House is set within large landscaped gardens and has been extensively modernised and refurbished to provide a high standard of accommodation and care. High ceilings and period features can be enjoyed throughout the home and residents can feel relaxed and comfortable in the spacious communal rooms and lounge areas. Most bedrooms have en-suite facilities and all are tastefully furnished and decorated.

Residents can stay for a week, a month or longer– however long residents or loved ones needs support. They’ll get to relax and meet new friends, giving families complete peace of mind. The home has a dedicated respite room that can be booked up to three months in advance, staff are happy to accept last-minute requests too.

The independent living suites are spacious bedrooms with lounge areas, situated within Newdale Court, a part of the home that supports assisted living. There is an on-site salon, large lounge and cinema room, as well as a dining room complete with hostess service.

Individual dietary preferences form the basis of the in-house chef’s daily menu, with homemade meals and lighter alternatives available.

Arts and crafts and reminiscence sessions are examples of the many activities available for residents, as are gentle gardening and sing-a-longs. Regular church services and a visit from a mobile library are also available.

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Care Provided by Bayford House Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Christine Hutchings (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (59)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1995

Funding & Fees Guide for Bayford House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. The home is based in the village of Stockcross, just four miles from the centre of Newbury. There you’ll find an array of independent shops, a racecourse and plenty of wheelchair-friendly pubs.


  • Parking

  • On-site parking is available.


Bayford House Care Home Reviews (75)

Total of 75, showing 21-40
9.0

Bayford House Care Home has a Review Score of 9.0 (9.030) out of 10, based on 31 reviews in the last 2 years. Over all time Bayford House Care Home has 75 reviews.

Overall Experience

  • 44
  • 25
  • 3
  • 0
  • 3

Date Published

75
17
26
31
44

Review from S P (Respite Resident) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My stay followed an operation which limited my mobility. The room gave me easy access to facilities. All of the staff were friendly and looked after me well so I would like to say thank you to them all.

Reply from Rosie Smith, Customer Advisor at Bayford House Care Home

Hello and thank you for taking the time to leave the staff at Bayford House such a lovely review. We are thrilled that the home and care of the staff helped you after your operation. We will pass on your thanks to the home and wish you well.


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Review from Patricia F (Wife of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has settled in well and has a good interaction with the staff. The try and engage with him which isn't always easy. I know the food is excellent and he enjoys his meals. However, in view of his medical condition, he should be encouraged to drink more water so that he doesn't become dehydrated
as this can cause him to become confused.

Reply from Grace Langfield, Customer Service Adviser at Bayford House Care Home

We appreciate you taking the time to leave us your comments. We are glad to hear you are overall pleased with the care that our staff provide your husband. We will discuss your feedback with the home's manager to help them continually improve their services and thank you for choosing Bayford House care home.


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Review from R H (Resident) assisted by family/friend published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers at Bayford House Care Home are extremely kind, polite and gentle and always try their best to assist. While the building is quite tired, e.g. dining room is quite small and dark and could do with brightening up, the carers and support staff always do their best to make things cheerful with
conversation and events.
One concern is around the management of transitioning new groups or individual carers that come in. If a resident's bed is made or set up in a certain way or a chair requires support and a certain set-up for access, new staff do not always get properly trained on each individual room and it means the resident can have a few weeks of Kelly very unsettled with things not in place, e.g. cushions missing, not enough sheets, table out of reach - maybe a list in each room of how things should be set would help, particularly as not all residents can articulate how they have things done if their speech is impaired.
For medical assistance and support, the nurse and care team do an amazing job in really difficult times where accessing doctors, district nurses and other specialist nurses is not easy.

Reply from Maria Ricketts, Customer Care Adviser at Bayford House Care Home

We appreciate you taking the time to leave us your feedback and we will certainly pass your comments on to the manager, as our resident's health and well-being are an absolute priority and we would like to make sure this matter is resolved. Could you please contact our feedback team by emailing or calling so we can discuss this further.


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Review from H B (Brother of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Early days have proved very positive. Very friendly staff who are also very good at their work and professions. All are very attentive and readily listen to concerns and improve situations promptly. Clinical issues are well-managed to a high standard.
The atmosphere of Bayford House Care Home is excellent.

Reply from Rosie Smith, Customer Advisor at Bayford House Care Home

Hello and thank you for taking the time to leave the staff at Bayford House such a positive review. It is great to hear that your loved one is settling in well at the care home. We are so pleased that you feel the atmosphere is "excellent" at the home and we hope that your loved one continues to enjoy their stay with us. Thank you again and best wishes.


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Review from Sue S (Daughter of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Warm and welcoming, friendly, good programme of activities. When asked to improve certain aspects of the food, the request was acted upon. Expensive!

Reply from Fran Donno, Customer Service Adviser at Bayford House Care Home

Thank you for your lovely review. We are pleased to hear that you are impressed with the "warm" and "welcoming" environment at Bayford House Care Home and that your suggestions regarding the food were taken on board. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.


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Review from Pat B (Daughter of Resident) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into the care home 6 months ago and since that time she has enjoyed the social aspect of making friends and enjoying the daily activities.
We are extremely happy with the care supplied by all the staff; nurses, carers, administration team, chef, cleaners and laundry assistants. We feel
confident that she is in a happy, safe environment. The building and its environ is spacious, quiet and exactly what we were looking for.

Reply from Fran Donno, Customer Service Adviser at Bayford House Care Home

Thank you for your lovely review. We are pleased to hear that you can feel at ease with your Mother in our care. We are glad to hear that your Mother is enjoying making friends and getting involved in our fun activities. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review from Richard S (Resident) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Bayford House to see what it was like to live here. I was impressed by the staff I met and after 3 days, my son and daughter also visited with the possibility that I would find a new home here. We were so impressed that we made arrangements to be entered as a resident.
Having now been here
for 2 months, I have had no regrets and feel settled in completely.

Reply from Fran Donno, Customer Service Adviser at Bayford House Care Home

Thank you for your lovely review. We are very happy to hear that you feel settled and content at Bayford House Care Home and we are pleased to hear that you are impressed with the staff. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from M W (Respite Resident) assisted by family/friend published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I stayed at Bayford House for 5 weeks following a hospital admission and recovered well there with care and support from the staff. The staff were friendly and kind. The home is welcoming to my visitors too.

Reply from David Mclean, Customer Service Adviser at Bayford House Care Home

Thank you for taking the time to leave your review. We are glad to help you through such a difficult time. It is always nice to hear words like “friendly” and “kind” being used to describe our care. Hopefully, you will go away from this feeling like your loved one received the best possible care. Thank you for choosing Bayford House for your stay.


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Review from Margaret H (Respite Resident) published on 20 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting Bayford House Care Home, I was so impressed with what I saw and heard, it was just what I needed for some respite care and it was amazing. Well over and above my expectations. The staff and management were kind, courteous, always smiling and willing to help. There was never a dull moment
for art and crafts, quizzes, walks in the lovely gardens, chats with friendly residents and much more. When I arrived for 2 weeks R and R I was exhausted, when I left I was revitalised! Thanks to everyone at Bayford.

Reply from David Mclean, Customer Service Adviser at Bayford House Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear from residents feeling like they have been cared for and looked after. It is always nice to hear words like “Kind” and “courteous” being used to describe our care. We will certainly pass your comments on to the manager and thank you for choosing Bayford House for your stay.


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Review from S B (Respite Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything was good other than the lunches which were often poorly cooked and unimaginative and served in a very noisy atmosphere.

Reply from Rebecca Kellegher, Customer Service Adviser at Bayford House Care Home

Thank you for taking the time to leave your review. It is always nice to hear from residents feeling like they were cared for and looked after. We do apologise in regard to the food experience you had and we will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from M S (Wife of Resident) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in Bayford House for six months before he passed away very recently. During that time he was always treated with warmth, care and compassion by the lovely nurses and carers. He was blind and only knew them by their voices and he was always pleased when he’d had a conversation with one
of them. He loved hearing about their gardens and home countries. He also really liked the food and particularly the delicious and plentiful fruit.
I was able to visit him every day and the staff always treated me with friendliness and compassion and I shall miss my visits there.
We were very lucky to have Bayford House literally just around the corner and it couldn’t have been a better place for him. The staff made his final few months so much easier for us all and we shall always be grateful to them and the grounds are beautiful.

Reply from David Mclean, Customer Service Adviser at Bayford House Care Home

Thank you for taking the time to leave your lovely review. We are saddened to hear about your loss and we are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one has been cared for and looked after. It is always nice to hear words like “friendliness” and “compassion” being used to describe our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from S S (Respite Resident) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good, excellent staff.

Reply from Grace Langfield, Customer Service Adviser at Bayford House Care Home

Thank you for your feedback. Please let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.


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Review from C F (Daughter of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There are lots of activities that include everyone, balanced with one-to-one and small groups. A great variety along with regular visits from small pet animals which Mum loves. Thank you for looking after Mum so well and keeping her busy!

Reply from Rebecca Kellegher, Customer Service Adviser at Bayford House Care Home

Thank you for your kind words. We are so pleased to hear that your mum is loving the activities and visits provided at Bayford House. If there is anything more we can do to make her stay as comfortable as possible please do let us know.


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Review from Sarah E (Daughter of Resident) published on 16 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Newdale Court last year, following several falls at her home. Having led an independent life up until this point, we all found it hard to adjust to life in a care home environment. During this time, the staff could not have been more supportive and did everything they could to help
Mum settle. She is now settled and in much better health. The staff are outstanding in the care that they give; their warmth and compassion are evident, and they have all taken the time to get to know Mum and understand her needs as an individual. The home is always friendly and welcoming, and staff work hard to provide a stimulating environment - from dressing up to decorating communal areas - there is always something going on. The manager and the staff are always around to answer any questions, and the home has a very safe and supportive atmosphere. I believe my mum is getting excellent care and would have no hesitation in recommending Bayford House.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Bayford House Care Home

Thank you for your lovely review. We are glad that everyone helped support you both through this period of readjustment and that your Mum's health is now improving in our care. Thank you again for your recommendation.


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Review from Christopher H (Grandson of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming and very approachable staff, very caring and lovely rooms and facilities. Provide an excellent service. Wonderful grounds around the building, free of litter and very well-kept gardens with scenic views from the window with lots of natural wildlife.

Reply from Amanda Barnes, Customer Service Adviser at Bayford House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you find our staff welcoming and approachable and that you are happy with the service we provide. Thank you for taking the time to leave your review.


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Review from Kieron T (Next of Kin) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fabulous, incredibly friendly staff with a fun and welcoming environment. Very kind to the residents, and incredibly well-kept surroundings, in a lovely well-kept garden and very clean environment.
Would very much recommend.

Reply from Amanda Barnes, Customer Service Adviser at Bayford House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you find our staff friendly and feel our home is welcoming. Thank you for your recommendation.


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Review from A H (Son-in-law of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic afternoon joining in with the Queen’s Jubilee Celebration. The staff are always friendly; they organised the afternoon very well.
Starting with a vintage acrobatic act that had an amusing comical side to it, which all the residents enjoyed, and afterwards, they had a tea party.
What a pleasure
to be able to attend.

Reply from Amanda Barnes, Customer Service Adviser at Bayford House Care Home

Thank you for taking the time to leave your review. It is wonderful to hear that you enjoyed our Jubilee celebrations and the acts that attended. Thank you for helping us celebrate.


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Review from A W (Daughter of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Brilliant Queens Jubilee afternoon, lovely to see the inclusion of residents and families. Tea and cakes afterwards, a fantastic social event. Entertainment was very suitable for all abilities
and understanding.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Bayford House Care Home

Thank you for your feedback. We also really enjoyed having everyone here to join in the festivities.


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Review from E H (Granddaughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely garden party for the Queen's platinum jubilee, lots of entertainment for the children. All the staff are friendly and welcoming! Residents are well looked after and happy. Well kept gardens and beautiful surrounding area.

Reply from Amanda Barnes, Customer Service Adviser at Bayford House Care Home

Thank you for taking the time to leave your review. It is lovely to hear that you enjoyed our garden party for the Jubilee and that you found our staff friendly and welcoming in our home. Thank you for celebrating with us.


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Review from J O (Friend of Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my friend receives at Bayford House is exceptional. He likes the staff. The food is of good quality. He enjoys the activities.

Reply from Amanda Barnes, Customer Service Adviser at Bayford House Care Home

We appreciate you taking the time to leave us your comments, It is nice to hear that you feel your friend is having the best care possible at Bayford House and that he is liking his time there. Please let us know if there is anything we can do to make your friends stay as comfortable as possible.


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Current Review Score: 9.0 (9.030)

Overview of Review Score

The Review Score of 9.0 (9.030) out of 10 for Bayford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.030 for Bayford House Care Home is calculated as follows: ( (158 Excellents x 5) + (137 Goods x 4) + (33 Satisfactorys x 3) + (3 Poors x 2) + (36 Very Poors x 1) ) ÷ 367 Ratings = 4.03

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bayford House Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely. Some rooms are large enough to accommodate couples.


Awards / Recognitions (0)

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Meet the Team (5)

Christine

Christine Hutchings

Job Title: Home Manager

Joined: 2014

I started as a care assistant in Dec 2014. Quickly progressed to a senior carer then senior carer with medication responsibilities. Then unit manager in 2017. Lastly, I applied for the home managers position.


I have always since the age of 19 worked in the care sector. I spent a lot of time working for social services in Essex and North Yorkshire and I have also worked as a sheltered housing officer.


I am married with 2 children. I live locally to the home.
My husband and I enjoy fishing and holidays in Cuba. I enjoy working in care as i love to see the smiles that good care puts on the residents faces!


Jessy

Jessy Bino

Job Title: Deputy Manager

Joined: 2003

I am Deputy Manager at Bayford House. I have been with Bupa for fourteen years. I am a Registered Nurse from India. I moved to a Middle East hospital where I was a Specialist Nurse in Intensive Care Unit (Team Leader) prior to moving to the UK. I am married with three little daughters.


I am enthusiastic, compassionate nursing professional with over twenty-one years of experience as a Registered Nurse.


I always ensure that we provide excellent care and support for residents and their families during the time they spend here at Bayford House with us.


Freda

Freda Joyce

Job Title: Activity Coordinator - Newdale Court

Joined: 1992

I have been at Bayford House/Newdale Court for twenty five years. I am Newdale’s Activity Coordinator and I have three children; two boys and one girl and seven grandchildren - I even bring them in to work sometimes as they love to talk to the residents.

People often say that I should have retired by now but I class this as my second home and love all my residents.


When I lost my husband, everybody here was so supportive. My favourite time of year is Christmas when I put up all the decorations in the home, which the residents and families enjoy.


If I can go home at night and know I have made one of my residents smile that is a great feeling.


John

John Poynter

Job Title: Maintenance/Gardener

Joined: 2006

I joined Bupa Bayford House in February 2006 where I have been maintaining the home and gardens for over ten years.


I am married to Lyn who also works here at Bayford House and we have two grown up children but I now enjoy my evenings with our cat Colin.


Judy

Judy Potts

Job Title: Finance Administrator

Joined: 2008

I am originally from Greater Manchester where I worked for Dairy Crest since leaving school until I joined Bupa in June 2008. Firstly as an administrator at The Donnington, where I worked for four years until I had the opportunity to move to Thatcham Court, which is a larger home, in June 2012, this presented additional scope for broadening my experience.


I embraced the challenge of working in a new care home environment, as Thatcham Court is a dementia home, and this presented new aspects to the job and also included a wider range of duties. After working in a dementia home for nine months I felt I would prefer to focus my skills in a non-dementia home, which is when I came to Bayford House in May 2013.