Bayford House Care Home

Rookwood, Stockcross, Newbury RG20 8LB
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9.0 75 Reviews
  • Bayford House Care Home, Newbury
Nestled in the leafy village of Stockcross, Bayford House offers personalised care packages which include residential, respite, nursing, palliative and Parkinson’s care. The home also has independent living suites for those in need of extra support or recovering from surgery.

Originally a private residence, Bayford House is set within large landscaped gardens and has been extensively modernised and refurbished to provide a high standard of accommodation and care. High ceilings and period features can be enjoyed throughout the home and residents can feel relaxed and comfortable in the spacious communal rooms and lounge areas. Most bedrooms have en-suite facilities and all are tastefully furnished and decorated.

Residents can stay for a week, a month or longer– however long residents or loved ones needs support. They’ll get to relax and meet new friends, giving families complete peace of mind. The home has a dedicated respite room that can be booked up to three months in advance, staff are happy to accept last-minute requests too.

The independent living suites are spacious bedrooms with lounge areas, situated within Newdale Court, a part of the home that supports assisted living. There is an on-site salon, large lounge and cinema room, as well as a dining room complete with hostess service.

Individual dietary preferences form the basis of the in-house chef’s daily menu, with homemade meals and lighter alternatives available.

Arts and crafts and reminiscence sessions are examples of the many activities available for residents, as are gentle gardening and sing-a-longs. Regular church services and a visit from a mobile library are also available.

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Care Provided by Bayford House Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Christine Hutchings (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (59)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1995

Funding & Fees Guide for Bayford House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. The home is based in the village of Stockcross, just four miles from the centre of Newbury. There you’ll find an array of independent shops, a racecourse and plenty of wheelchair-friendly pubs.


  • Parking

  • On-site parking is available.


Bayford House Care Home Reviews (75)

Total of 75, showing 41-60
9.0

Bayford House Care Home has a Review Score of 9.0 (9.030) out of 10, based on 31 reviews in the last 2 years. Over all time Bayford House Care Home has 75 reviews.

Overall Experience

  • 44
  • 25
  • 3
  • 0
  • 3

Date Published

75
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26
31
44

Review from D N (Brother of Resident) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always welcoming and pleasant. My brother's health has improved since being in the home. He says he feels safe there.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Bayford House Care Home

Thank you for your feedback. We are glad to hear that your brother feels safe in our care. Thank you for taking the time to leave us a review.


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Review from Alison P (Daughter of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother did not want to go into a care home but it was decided safest option for her as the hospital could do nothing more for her whilst waiting for a hip operation.
It was the best decision, I have seen such a change in her, they are not only doing an excellent job with her care but have made her
feel noticed and welcome. She is now eating properly, the food is very good quality and she is mentally coping better with her pain.
The manager, nurses and staff are so compassionate, friendly and helpful. I feel my mum is now in safe hands. This has not only been good for my mum but for the family to know she is receiving such good care. Thank you.
I would recommend Bayford House Care Home for short or long term care.

Reply from Amanda Barnes, Customer Service Adviser at Bayford House Care Home

Thank you for taking the time to leave your review. We hope Bayford House care home did everything possible to make the transition as easy as possible for Mum. It is lovely to hear that you have seen a positive change in Mum since being in our care. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.


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Review from Esther W (Friend of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at the home is spectacular. Nothing is too much trouble. The staff are often prepared to go the extra mile to care for their residents. The staff genuinely care for the people that they look after and the home has a homely feel. My elderly friend always dreaded going into a care home, but when
the time came when she needed to, the staff at Bayford made her feel so settled and cared for, that the transition was much easier than I had anticipated. Furthermore, they have done brilliantly throughout the pandemic, keeping the residents entertained and cared for and communicating regularly with those of us that have someone living at Bayford. I couldn’t wish for a better nursing home for my elderly friend.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Bayford House Care Home

Thank you for your lovely review. We are happy to hear you feel your friend is being looked after with such care in Bayford House and that they feel completely at home with us now.


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Review from E S (Wife of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to Bayford House for end of life care. Throughout the time that he was there, the care that he received from all staff was exceptional. The professionalism, kindness and care he was given was extended to me and felt extremely confident leaving him in their care when I had to
leave. He also really enjoyed the food especially his sausage sandwiches at breakfast.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Bayford House Care Home

Thank you for your kind words. It is so nice to hear words like exceptional used to describe our staff. Hopefully, you can go away from this knowing that your Husband received the best care. Thank you again for choosing Bayford House to look after him.


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Review from Lorna R (Respite Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I arrived at Bayford House I was made to feel very relaxed and happy. This continued when I was taken to my room.
Those carers who looked after me were always happy, caring and it was wonderful to have the wonderful support.
If I need expert care again, Bayford House will be my first
choice.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Bayford House Care Home

We really appreciate you taking the time to leave us such lovely comments. We hope to see you again in the future.


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Review from D R (Son of Resident) published on 23 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had 2 weeks respite stay at Bayford House. We were concerned COVID-19 might affect this, however, she had an excellent stay and thoroughly enjoyed the experience. Should we need fun residential care in the future, Bayford House would be our first choice.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Bayford House Care Home

Thank you for taking the time to leave us such lovely comments. We hope to see you again in the future!


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Review from C V (Resident) published on 2 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is excellent. Activities are great, well planned and executed.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Bayford House Care Home

Thank you for your lovely feedback, we really appreciate you taking the time to leave us the feedback.


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Review from S S (Daughter of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has provided exceptional care to my mother, this is before the pandemic hit and since the lockdown. They provide a caring varied environment and continued to do so during the very difficult circumstances of lockdown.

Reply from Greta Narbutaityte, Customer Adviser at Bayford House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care.


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Review from P T (Daughter of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased with my mother's care and safety. They have plenty of food with 4 meals a day and in-between meal times they have snacks. Night staff will make drinks and snacks if they want it. The nurse will let you know if your mother is not well in any way that is out of the normal and will get in contact
with you if they need to call a GP and keep you updated on the situation until things are back to normal.

Reply from Greta Narbutaityte, Customer Adviser at Bayford House Care Home

Thank you for your kind words. We are very happy to hear you are satisfied with the quality of our care.


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Review from M B (Daughter of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Bayford House have taken care of my mother during the most difficult time with the coronavirus pandemic. They have kept her safe and well. She is fed up with the restrictions (and doesn't like the food!) but they have done their best given the circumstances. In the beginning (March) communication
was limited but form Mid April regular communication has taken place.

Reply from Greta Narbutaityte, Customer Adviser at Bayford House Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else we can do to help.


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Review from G N (Son of Resident) published on 18 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for a little over two years and is suffering from memory loss. She is always well cared for and treated with dignity, any anxiety she exhibited while living alone disappeared as soon as she moved here. All care is exemplary. A weight lifted off my mind knowing she is so well
cared for.

Reply from Greta Narbutaityte, Customer Adviser at Bayford House Care Home

We are very happy to hear you can feel at ease with your mother in our care. Thank you for such lovely feedback.


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Review from P R (Son-in-law of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff went out of their way to help my Mother in Law, particularly in her last weeks, treating her with great care, respect and even affection. I cannot think of a better place she could have spent the last 18 months.

Reply from Greta Narbutaityte, Customer Adviser at Bayford House Care Home

Thank you for trusting us with your mother-in-law's care.
Please let us know if there is anything else we can do for you or your family.


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Review from Geoff B (Son of Resident) published on 31 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff providing real quality care. Very happy environment. Nice grounds for summer walks. Always a pleasure to visit.

Reply from Greta Narbutaityte, Customer Adviser at Bayford House Care Home

Thank you for such lovely feedback, we really appreciate it.


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Review from J T (Daughter of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our 92-year-old Mum has been a resident of Newdale Court for a year. She went in initially for respite after caring for Dad at home until he needed the nursing care that Bayford House provides. They were both given the best possible care. Mum stayed on and being active she joins in with exercise mornings,
scrabble, quizzes and craft sessions. She also walks around the newly laid path in the grounds. We cannot speak highly enough of the very kind and caring staff who look after Mum so well and treat us, the family, with equal kindness, understanding and thoughtfulness. We are always made welcome.

Reply from Greta Narbutaityte, Customer Adviser at Bayford House Care Home

Thank you for your kind words. It is always a delight to hear from family members feeling like their loved one is cared for and looked after.


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Review from John W (Son-in-law of Resident) published on 3 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff I can only describe as excellent. I have never seen so many good staff in one nursing home. The house and grounds couldn't be better. The only negative thing is places to walk. The only place to take a wheelchair is on the main road in and out of the home with lorries and cars passing you
all the time, due to the footpath being closed all summer. Has been reported but no action taken.

Reply from Greta Narbutaityte, Customer Adviser at Bayford House Care Home

Thank you John for such a positive review. It is unfortunate that there is not a lot of options for walks around the care home but we will certainly pass on your comments to the care home manager. The Bupa Customer Care Team


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Review from Chantal F (Daughter of Resident) published on 3 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff is really caring, they have made such a difference to my lovely Mum. They make her feel special not only by caring for her in the obvious and expected ways but by taking the time to chat with her or to notice that she likes company or to stay up late and they make it happen so
she is relaxed and happy. The daily activities are varied and enjoyable. Medication is administered discreetly and personally. The food is fantastic and the Chefs and kitchen staff are excellent. They take time to explain what is on the menu and offer alternatives or variations and it is served in appropriate crockery, for example, Mum can't see so well so the staff have got contrasting crockery for her. I am made welcome at any time and feel very confident in the person-centred care Mum is getting. For the first time in a long time I have proper conversations with my Mum and I know, because she tells me, that she is happy, safe and very well fed!

Reply from Josephine Gaupholm, Customer Adviser at Bayford House Care Home

Thank you for your review of Bayford House Care Home. We are pleased to hear that your mum is having a good time at the home and appreciate your comments regarding the staff making her feel special and well cared for. We will share your comments with the home manager. The Bupa Customer Care Team


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Review from Anthony V (Friend of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. All the staff took trouble to be welcoming - including serving us with lunch.


It was clear that the relationship between staff and residents is extremely good.


I came away much more relaxed about the thought I might sometimes be in a care home - if so I hope it will be as good as Bayford

House.

Reply from Josephine Gaupholm, Customer Adviser at Bayford House Care Home

Thank you for your review of Bayford House Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the staff being welcoming. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from J A (Daughter of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming staff at a very stressful time for our family.
All questions were answered immediately.
Nothing was too much trouble.
When we needed to change accommodation for one parent, it was all done as quickly as possible.
When outside medical care was needed it was seen to quickly for both
parents.

Reply from Gabriella Mills, Customer Adviser at Bayford House Care Home

Thank you for your review of Bayford House care home. We are pleased to hear that you have had a positive experience in our care home and that the staff have helped you through a stressful time. We appreciate your comments and will share these with the care home's manager. The Bupa Customer Care Team.


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Review from M C (Daughter of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the home staff very helpful, friendly and caring. Mum seems well cared for and happy as she can be in her current circumstances (bedridden). We're very happy with the accommodation and care provided.

Reply from Holly McGough, Customer Adviser at Bayford House Care Home

Thank you for your review. We are pleased to hear about your mother's positive experience at the home and is enjoying her stay as much as she can be. It is great to hear that her family are happy with the care she is receiving. We appreciate your comments and will share these with the home's manager. The Bupa Customer Care Team.


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Review from J B (Son of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First day arrival of my Father to Bayford. Warm welcome and friendly atmosphere. Professional staff, very positive attitude.

Reply from Gabriella Mills, Customer Advisor at Bayford House Care Home

Thank you for your review. Your comments are extremely important to us and our residents' health and wellbeing is our absolute priority. We are pleased to hear that you have had a positive experience with our staff and will discuss your feedback with the home's manager. The Bupa Customer Care Team.


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Current Review Score: 9.0 (9.030)

Overview of Review Score

The Review Score of 9.0 (9.030) out of 10 for Bayford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.030 for Bayford House Care Home is calculated as follows: ( (158 Excellents x 5) + (137 Goods x 4) + (33 Satisfactorys x 3) + (3 Poors x 2) + (36 Very Poors x 1) ) ÷ 367 Ratings = 4.03

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bayford House Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely. Some rooms are large enough to accommodate couples.


Awards / Recognitions (0)

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Meet the Team (5)

Christine

Christine Hutchings

Job Title: Home Manager

Joined: 2014

I started as a care assistant in Dec 2014. Quickly progressed to a senior carer then senior carer with medication responsibilities. Then unit manager in 2017. Lastly, I applied for the home managers position.


I have always since the age of 19 worked in the care sector. I spent a lot of time working for social services in Essex and North Yorkshire and I have also worked as a sheltered housing officer.


I am married with 2 children. I live locally to the home.
My husband and I enjoy fishing and holidays in Cuba. I enjoy working in care as i love to see the smiles that good care puts on the residents faces!


Jessy

Jessy Bino

Job Title: Deputy Manager

Joined: 2003

I am Deputy Manager at Bayford House. I have been with Bupa for fourteen years. I am a Registered Nurse from India. I moved to a Middle East hospital where I was a Specialist Nurse in Intensive Care Unit (Team Leader) prior to moving to the UK. I am married with three little daughters.


I am enthusiastic, compassionate nursing professional with over twenty-one years of experience as a Registered Nurse.


I always ensure that we provide excellent care and support for residents and their families during the time they spend here at Bayford House with us.


Freda

Freda Joyce

Job Title: Activity Coordinator - Newdale Court

Joined: 1992

I have been at Bayford House/Newdale Court for twenty five years. I am Newdale’s Activity Coordinator and I have three children; two boys and one girl and seven grandchildren - I even bring them in to work sometimes as they love to talk to the residents.

People often say that I should have retired by now but I class this as my second home and love all my residents.


When I lost my husband, everybody here was so supportive. My favourite time of year is Christmas when I put up all the decorations in the home, which the residents and families enjoy.


If I can go home at night and know I have made one of my residents smile that is a great feeling.


John

John Poynter

Job Title: Maintenance/Gardener

Joined: 2006

I joined Bupa Bayford House in February 2006 where I have been maintaining the home and gardens for over ten years.


I am married to Lyn who also works here at Bayford House and we have two grown up children but I now enjoy my evenings with our cat Colin.


Judy

Judy Potts

Job Title: Finance Administrator

Joined: 2008

I am originally from Greater Manchester where I worked for Dairy Crest since leaving school until I joined Bupa in June 2008. Firstly as an administrator at The Donnington, where I worked for four years until I had the opportunity to move to Thatcham Court, which is a larger home, in June 2012, this presented additional scope for broadening my experience.


I embraced the challenge of working in a new care home environment, as Thatcham Court is a dementia home, and this presented new aspects to the job and also included a wider range of duties. After working in a dementia home for nine months I felt I would prefer to focus my skills in a non-dementia home, which is when I came to Bayford House in May 2013.