Bayford House Care Home

Rookwood, Stockcross, Newbury RG20 8LB
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9.0 75 Reviews
  • Bayford House Care Home, Newbury
Nestled in the leafy village of Stockcross, Bayford House offers personalised care packages which include residential, respite, nursing, palliative and Parkinson’s care. The home also has independent living suites for those in need of extra support or recovering from surgery.

Originally a private residence, Bayford House is set within large landscaped gardens and has been extensively modernised and refurbished to provide a high standard of accommodation and care. High ceilings and period features can be enjoyed throughout the home and residents can feel relaxed and comfortable in the spacious communal rooms and lounge areas. Most bedrooms have en-suite facilities and all are tastefully furnished and decorated.

Residents can stay for a week, a month or longer– however long residents or loved ones needs support. They’ll get to relax and meet new friends, giving families complete peace of mind. The home has a dedicated respite room that can be booked up to three months in advance, staff are happy to accept last-minute requests too.

The independent living suites are spacious bedrooms with lounge areas, situated within Newdale Court, a part of the home that supports assisted living. There is an on-site salon, large lounge and cinema room, as well as a dining room complete with hostess service.

Individual dietary preferences form the basis of the in-house chef’s daily menu, with homemade meals and lighter alternatives available.

Arts and crafts and reminiscence sessions are examples of the many activities available for residents, as are gentle gardening and sing-a-longs. Regular church services and a visit from a mobile library are also available.

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Care Provided by Bayford House Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Christine Hutchings (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (59)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1995

Funding & Fees Guide for Bayford House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. The home is based in the village of Stockcross, just four miles from the centre of Newbury. There you’ll find an array of independent shops, a racecourse and plenty of wheelchair-friendly pubs.


  • Parking

  • On-site parking is available.


Bayford House Care Home Reviews (75)

Total of 75, showing 61-75
9.0

Bayford House Care Home has a Review Score of 9.0 (9.030) out of 10, based on 31 reviews in the last 2 years. Over all time Bayford House Care Home has 75 reviews.

Overall Experience

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  • 25
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Review from Kenneth B (Son of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bayford House has a warm, welcoming feel to it as soon as you arrive. This is all due to the wonderful staff who are there. They all commit to that wonderful family feel, nothing is ever too much trouble. Unfortunately, Bayford is still awaiting a total refurbishment. Areas of the original house now
desperately need attention and are certainly not what you would expect from a private home. I have personally written to the house manager regarding an outside area.

Reply from Natalie Krisman, Customer Service Advisor at Bayford House Care Home

I'm pleased to hear that you are happy with the staff and the level of care at Bayford House. Thank you for your feedback, it is really appreciated in order for us to continually improve our standard.


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Review from Rita R (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been very poorly and weak, but the nurses and carers are helping so much with keeping her comfortable, encouraging eating and drinking to raise her mood. We are able to talk openly to them and assist as much as we can with what is best for her. They come in and move her to the bed when tired
and help with everything - we feel 100% happy with her care and never have to worry as it's 24/7.

Reply from Natalie Krisman, Customer Service Adviser at Bayford House Care Home

Thank you for your review and I am really glad to hear that you are happy with your mum's care in our home and have had such a positive experience with our care staff.


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Review from D B (Daughter-in-law of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am completely satisfied with the level of care given, including a variety of stimulating activities and socialising with other residents. Great attention is given to the individual needs of residents and also to keeping relatives involved and informed. Excellent.

Reply from Natalie Krisman, Customer Service Adviser at Bayford House Care Home

Thank you for your review and I am glad that you are satisfied with the level of care and activities in our home.


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Review from B M (Respite Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Arriving for respite in Bayford House was made very pleasant from all departments. I was feeling quite nervous but this was not necessary as the staff made me feel settled and happy within minutes. The happy feeling continues all my needs are catered for.

Reply from Natalie Krisman, Customer Services Administrator at Bayford House Care Home

Thank you for your review about Bayford House and I'm pleased to hear that you are well settled.


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Review from John M (Husband of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival, my wife was assisted out of the care and helped to a wheelchair supplied by the home. We have a friend with an ageing parent and I will be recommending this home to them.
Delighted with support and standard from all members of staff.

Reply from Natalie Krisman, Customer Services Administrator at Bayford House Care Home

I'm really glad to hear you have been delighter with the home and the standard of care at Bayford House. Thank you for sharing your review.


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Review from P B (Son of Resident) published on 13 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Did a good deal of research before choosing this home. Very pleased with the whole experience.

Reply from Jayne Duck, Customer Services Administrator at Bayford House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from D A (Wife of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bayford House is a busy happy care home in beautiful surroundings garden and countryside 99% of the staff are helpful and friendly. They are attentive and caring in all aspects of my husband's care and always friendly and approachable both with myself and the rest of the family both care staff, domiciliary
staff and admin staff. Always ready to give comfort and support to me as well as the rest of the family. Well done to the manager and the team.

Reply from Emily Wilson, Customer Service Administrator at Bayford House Care Home

Thank you for sharing such a lovely review with us. I am so pleased that you are impressed by Bayford House, their staff and the care and support they provide to both you, your family and your Husband. I will pass on your kind comments to the home's manager. The Bupa Customer Care Team.


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Review from Stella R (Resident) assisted by family/friend published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well cared for and comfortable. Staff are very caring. The quality of food is sometimes disappointing, more fresh vegetables would be much appreciated. Sometimes I get the wrong meal. Laundry frequently goes missing and has to be replaced.

Reply from Simone Berkeley, Customer Service Advisor at Bayford House Care Home

“Thank you for your review, we appreciate your feedback. Your comments are extremely important to us, We will discuss your feedback with the home’s manager to help them continually improve the service and key points raised with the missing laundry and looking at the menu.


The Bupa Customer Care Team.


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Review from P C (Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all very pleasant and helpful. The food is good and plentiful. Accommodation is comfortable except for the silverfish that appear in the bathroom and make me unhappy. There are several activities available.

Reply from Simone Berkeley, Customer Service Advisor at Bayford House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and services provided, We will discuss your feedback with the home’s manager to help resolve the issue with the silverfish in the bathroom facilities. The Bupa Customer Care Team.


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Review from Bertie (Daughter-in-law of Resident) published on 21 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When putting a loved one in a care home you are always concerned that you have made the right choice. We are glad we choose Bayford House as the level of care and dignity shown to my father-in-law was wonderful. They took their time to get to know him and understand his individual needs. We were encouraged
to visit often and when we left we always felt he was in very capable caring hands. Whilst in there my father-in-law had a birthday. Decorations were put up, a lovely cake made and Happy Birthday sung. A special lasting memory of my father-in-law who has now passed away. We will always be grateful to the staff at Bayford House for making the last few difficult weeks of his life the best they could be. Thank you. You are very special people.

Reply from Tom Meyer, Customer Service Administrator at Bayford House Care Home

Thank you for taking the time to write this review. We appreciate your comments, and while we're sorry for your loss, we are glad we could provide a dignified experience to your father-in-law during his final weeks.


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Review from Lyn B (Wife of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good nursing home, staff always trying to help and give a good standard of care. Housekeeping side could be improved. i.e bins not always emptied and vacuuming rooms is sporadic.

Reply from Emily Wilson, Customer Service Administrator at Bayford House Care Home

Thank you for your review. I am pleased you are happy with the care being provided. I will pass on your comments to the home manager so they are aware of improvements that can be made. Thank you again, The Bupa Customer Care Team.


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Review from P H (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Sadly mum now has dementia as well as being bedridden. I am very pleased with the way the staff treat her. They are very caring and preserve her dignity. Little things like putting her teddy close to her. Always making sure she has a nice top on, especially at Christmas extra thought went into her outfit.

Reply from Emily Wilson, Customer Service Administrator at Bayford House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Deborah G (Daughter of Resident) published on 16 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father became a resident at Newdale Court at Bayford House Care Home after a prolonged period of time in hospital, following a heart attack and a nasty fall. Although aged 91, he is very independent and mentally very alert. He required a period of convalescence to regain his confidence and the staff
at Bayford House have provided a wonderful environment for this to be successful. The staff are totally dedicated to the well-being of all residents at Newdale Court and provided a very stimulating environment for recovery. He has been treated with the utmost dignity and respect and his every need considered. The medical attention he has received has been beyond my expectations. The rooms are large and provide a living and bedroom space which enables residents to entertain family and friends privately. This was essential for us. Although the cost of the care is expensive, he has received 5 star service. The standard of some of the meals can vary and this is something Bupa need to address.

Reply from Emily Wilson, Customer Service Administrator at Bayford House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Rebecca C (Daughter of Resident) published on 31 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is extremely happy and contented as a resident in Bayford House. His personal care is very good, he always looks so clean. He has to have pureed good with his condition, and this is always provided, he really enjoys his nutritious meals. I always look forward to visiting my father in the home
as it creates a caring, friendly atmosphere. The staff are very thorough, and attentive to dad. I know that when my visit with dad is over, he will be left in the best of care, which I appreciate.

Reply from Emily Wilson, Customer Service Administrator at Bayford House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Winifred P (Resident) assisted by family/friend published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother-in-law said there were no activities organised like card games, bingo or dominoes etc. but this did not spoil her stay with you.

Reply from Emily Wilson, Customer Service Administrator at Bayford House Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service


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Current Review Score: 9.0 (9.030)

Overview of Review Score

The Review Score of 9.0 (9.030) out of 10 for Bayford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.030 for Bayford House Care Home is calculated as follows: ( (158 Excellents x 5) + (137 Goods x 4) + (33 Satisfactorys x 3) + (3 Poors x 2) + (36 Very Poors x 1) ) ÷ 367 Ratings = 4.03

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bayford House Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 27 Mar 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely. Some rooms are large enough to accommodate couples.


Awards / Recognitions (7)

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Meet the Team (5)

Christine

Christine Hutchings

Job Title: Home Manager

Joined: 2014

I started as a care assistant in Dec 2014. Quickly progressed to a senior carer then senior carer with medication responsibilities. Then unit manager in 2017. Lastly, I applied for the home managers position.


I have always since the age of 19 worked in the care sector. I spent a lot of time working for social services in Essex and North Yorkshire and I have also worked as a sheltered housing officer.


I am married with 2 children. I live locally to the home.
My husband and I enjoy fishing and holidays in Cuba. I enjoy working in care as i love to see the smiles that good care puts on the residents faces!


Jessy

Jessy Bino

Job Title: Deputy Manager

Joined: 2003

I am Deputy Manager at Bayford House. I have been with Bupa for fourteen years. I am a Registered Nurse from India. I moved to a Middle East hospital where I was a Specialist Nurse in Intensive Care Unit (Team Leader) prior to moving to the UK. I am married with three little daughters.


I am enthusiastic, compassionate nursing professional with over twenty-one years of experience as a Registered Nurse.


I always ensure that we provide excellent care and support for residents and their families during the time they spend here at Bayford House with us.


Freda

Freda Joyce

Job Title: Activity Coordinator - Newdale Court

Joined: 1992

I have been at Bayford House/Newdale Court for twenty five years. I am Newdale’s Activity Coordinator and I have three children; two boys and one girl and seven grandchildren - I even bring them in to work sometimes as they love to talk to the residents.

People often say that I should have retired by now but I class this as my second home and love all my residents.


When I lost my husband, everybody here was so supportive. My favourite time of year is Christmas when I put up all the decorations in the home, which the residents and families enjoy.


If I can go home at night and know I have made one of my residents smile that is a great feeling.


John

John Poynter

Job Title: Maintenance/Gardener

Joined: 2006

I joined Bupa Bayford House in February 2006 where I have been maintaining the home and gardens for over ten years.


I am married to Lyn who also works here at Bayford House and we have two grown up children but I now enjoy my evenings with our cat Colin.


Judy

Judy Potts

Job Title: Finance Administrator

Joined: 2008

I am originally from Greater Manchester where I worked for Dairy Crest since leaving school until I joined Bupa in June 2008. Firstly as an administrator at The Donnington, where I worked for four years until I had the opportunity to move to Thatcham Court, which is a larger home, in June 2012, this presented additional scope for broadening my experience.


I embraced the challenge of working in a new care home environment, as Thatcham Court is a dementia home, and this presented new aspects to the job and also included a wider range of duties. After working in a dementia home for nine months I felt I would prefer to focus my skills in a non-dementia home, which is when I came to Bayford House in May 2013.