Thatcham Court Care Home

Chapel Street, Thatcham RG18 4QL
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9.7 69 Reviews
  • Thatcham Court Care Home, Thatcham
Thatcham Court is a purpose-built dementia care home. The home is dedicated to caring for adults living with dementia, from early onset to more complex end-of-life needs, the home provides all types of dementia care including nursing, residential, Parkinson's and short-stay care. The home can provide an assessment within 48 hours and, in some cases, welcome the resident the same day.

This home is situated in the centre of Thatcham and has dementia champions who work to improve the quality of life for residents through daily activities and opportunities for reminiscence and stimulation. The home’s interior has been decorated to suit individuals with dementia, being colour-themed and including memory triggers.

The chefs create well-crafted menus made with the freshest ingredients. Soon after a resident arrives at Thatcham Court, staff discuss their personal preferences and dietary needs with them. Individual diet needs and preference is included in the food menu, with mealtimes being an important part of the day.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. Activities are organised to make sure residents are always physically and mentally stimulated, including reminiscence sessions, exercise sessions and music classes. So, whether loved ones already have a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day; https://www.facebook.com/BupaCareHomeThatchamCourt

Care Provided by Thatcham Court Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Abigail Terry (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Thatcham Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.


Facilities

  • Bar/Café
  • Close to Local shops
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Visiting
  • The home is open to admissions. The home is open to everyone. No need for your loved one to have Bupa health insurance. Several parks and a shopping centre are just a short walk away. The home is also within easy reach of Highclere Castle, the Nature Discovery Centre and the town of Newbury.


  • Parking
  • Lots of on-site parking available.


Thatcham Court Care Home Reviews (69)

Total of 69, showing 21-40
9.7

Thatcham Court Care Home has a Review Score of 9.7 (9.735) out of 10, based on 19 reviews in the last 2 years. Over all time Thatcham Court Care Home has 69 reviews.

Overall Experience

  • 46
  • 19
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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

My husband has settled really well at Thatcham Court Care home. He is eating well and likes the food. The care staff are all excellent and very caring towards my husband and myself.

Reply from Amanda Barnes, Customer Service Adviser at Thatcham Court Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that your husband has settled in well at Thatcham Court and that you feel like he is cared for well. Thank you for choosing Thatcham Court for your husband's stay.


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Overall Experience  Overall Experience 4.0 out of 5

Very caring staff and reception. They are happy and willing to do anything for us all.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Thatcham Court Care Home

Thank you for your feedback, It is so nice to hear you feel everyone is happy and caring. Thank you for your kindness.


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Overall Experience  Overall Experience 5.0 out of 5

All the staff at Thatcham Court have taken great care of my sister. They are kindly and helpful to her. They also have time for visitors. Nothing is too much trouble and nothing is hurried.

Reply from Amanda Barnes, Customer Service Adviser at Thatcham Court Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you feel Thatcham Court are taking care of your sister and that nothing is too much trouble. Please let us know if there is anything we can do to make your sister's stay as comfortable as possible.


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Overall Experience  Overall Experience 4.0 out of 5

The staff absolutely care about the residents in their care. I have recommended Thatcham Court Care Home and will continue to do so.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Thatcham Court Care Home

Thank you for your kind review and your recommendation.


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Overall Experience  Overall Experience 5.0 out of 5

I'm always greeted by helpful efficient friendly staff and I find the room is kept in a clean pleasant and tidy condition. Their carers are always happy to answer any question and obliging any requests. They show great compassion and reassurance in what can be a very challenging situation. The care
history is well written up and available to read with the staff happy to report feedback regularly. I am happy my husband is being well cared for in a good situation.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Thatcham Court Care Home

Thank you for taking the time to leave us your review. We are glad to hear you are reassured knowing that your Husband is being well cared for at Thatcham Court.


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Overall Experience  Overall Experience 4.0 out of 5

Care received by staff was excellent and communication, the same.

Reply from Amanda Barnes, Customer Service Adviser at Thatcham Court Care Home

We appreciate you taking the time to leave us your comments.


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Overall Experience  Overall Experience 5.0 out of 5

My mum, brother and I are extremely grateful for the excellent care given to my dad since he arrived at Thatcham Court, approaching a year ago. Like most families in a similar position to ours, we really didn't know what to expect when Dad first arrived but the staff at Thatcham Court have been brilliant
since day one and put our minds at rest. A special mention and thanks to the amazing team on Bluebell.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Thatcham Court Care Home

Thank you for your kind words. We are glad to hear that you are reassured by the care and support your Dad receives from the staff at Thatcham Court. I will pass your lovely compliment on to the whole team. Thank you again.


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Overall Experience  Overall Experience 5.0 out of 5

The care mum has received has been brilliant. The staff are always there to help if you have any problems. I receive regular calls to inform me how mum is getting on. Overall I would highly recommend Thatcham Court Care Home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Thatcham Court Care Home

Thank you for your review. We are glad to hear that you feel your mum's care is "brilliant" and that you are always well informed of how she is doing. Thank you for your recommendation.


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Overall Experience  Overall Experience 5.0 out of 5

My experience with this care home, including my other visits, has been wonderful. Everyone makes you welcome and are friendly and helpful. I know that my mum is safe and being care for in the same way I would try and give her.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Thatcham Court Care Home

Thank you for your lovely review. We are so happy to hear you feel welcomed and that your Mum is getting the best care possible.


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Overall Experience  Overall Experience 5.0 out of 5

My father has been at the home since July 2019. This year we have had only window visits. The home has coped really well and has made every effort to keep contact between us. I know Dad is very well looked after and very safe during these uncertain days. They are always at the end of the phone if I
have had any concerns.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Thatcham Court Care Home

We are very happy to hear you are satisfied with the quality of our care. Thank you for your feedback.


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Overall Experience  Overall Experience 5.0 out of 5

Thatcham Court - first class in every respect!

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Thatcham Court Care Home

We really appreciate you taking the time to leave us such kind feedback. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

I feel reassured that my husband is being looked after so well. Their endless patience and care are so commendable. I really appreciate how they keep in touch with us to let us know how he is. The genuine affection for my husband is so lovely to see.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Thatcham Court Care Home

We are very happy to hear you are satisfied with the quality of our care. We also really appreciate you taking the time to leave us such lovely comments.


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Overall Experience  Overall Experience 5.0 out of 5

My nan came to the home after her dementia became too much to live at home, my nan was welcomed so kindly by the staff and was made to feel at home! Nothing was too much for the staff when asked if they could assist in any way when needed. My nan was cared for and made to feel safe at her time in the
home. There is a range of activities and things to do which makes the days fun and there is always something to join in on if they want to.
My nan liked a cup of tea and a sing-song and if that activity wasn’t on you’d be sure to see a member of the other departments singing along with her and it was these special selfless moments that make Thatcham Court unique!
The care and dedication shown was always apparent and I wouldn’t have wanted my nan to have been anywhere else!

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Thatcham Court Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Overall Experience  Overall Experience 5.0 out of 5

My Grandad is staying at this care home, having recently and very suddenly being diagnosed with Lewy Body Dementia after suffering a fall. He was not in a great way in hospital but is coming along in leaps and bounds at this care home. Although I haven't been able to visit due to Covid, I know the staff
have been looking after him so well, and have really put in the time and effort needed to get him to come out of his shell and get him to progress; something which the hospital could not do. Thank you to all of the staff for being so caring and for looking after him so well.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Thatcham Court Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your grandad in our care.


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Overall Experience  Overall Experience 5.0 out of 5

My dad went to the care home straight from hospital, he was in an extremely bad way but due to the amazing, loving, caring dedication of staff, I feel as though I have my dad back. My dad was not eating, drinking or walking, he was actually getting worse in the hospital as they could not give him time
which he needed. The amazing team on bluebell have got my dad walking, drinking, feeding himself and eating. His clothes are clean, my dad is clean, nails manicured, hair cut, clean-shaven and on Saturday he saw the chiropodist - dad loves getting his feet done. He has put 5lb on in two weeks... what more can I say barring thank you so much to everyone who is caring for my dad. He really is being treated like a King, he has his dignity back and I have my Dad back.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Thatcham Court Care Home

We really appreciate you taking the time to leave us such lovely comments. We are glad to help you and your family through such a difficult time.


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Overall Experience  Overall Experience 5.0 out of 5

My father has recently been admitted to the care home following a rapid onset of dementia. The home has been fabulous in the help and support provided at this very difficult time for my father sister and myself. Even though my father has been there for a short period the staff are working extremely
hard to make sure all my father's needs are met. I would not hesitate to recommend this home.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Thatcham Court Care Home

Thank you for your kind words. We are very happy to hear you are satisfied with the quality of our care.


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Overall Experience  Overall Experience 5.0 out of 5

The staff facilities and service at Thatcham Court are second to none and the home is to be highly recommended for the care and attention given to my wife in her last days.

Reply from Greta Narbutaityte, Customer Adviser at Thatcham Court Care Home

Thank you for the kind comments, we really appreciate it.


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Overall Experience  Overall Experience 5.0 out of 5

Dad became a resident in November 2019. As a family, we have nothing but praise for the staff at Thatcham Court. Dad settled in really quickly. The care home is homely and the staff are all lovely as well as being professional. It has been a difficult time for us as a family but seeing dad happy and
settled has made it a lot easier.

Reply from Greta Narbutaityte, Customer Adviser at Thatcham Court Care Home

Thank you for trusting us with your fathers care. We are very happy to hear he's settled in well and that you are satisfied with the level of our care.


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Overall Experience  Overall Experience 1.0 out of 5

Absolutely terrible experience from Bupa. Extremely poor communication and I was not told of a deterioration in my dad's health and was told of his death long after he had passed away causing me to miss precious time to say goodbye.
On my regular visits, my dad was unclean, unshaven with excrement
under his fingernails despite a note saying his hands must be cleaned before meals this was frequently ignored.
Stains on walls and food from dinner left for a long time on the bedroom floor after meals.
I had to ask on numerous occasions about activities and trips as my dad was often left alone in his room with little interaction. Certainly not what you would expect for a care profession. I would urge anyone to think twice about placing their loved one here.

Reply from Greta Narbutaityte, Customer Adviser at Thatcham Court Care Home

We are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could look into this further?


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Overall Experience  Overall Experience 3.0 out of 5

Generally care is good but mouth care, shaving and nail care is rarely performed even after several requests of same over the last year or more.
I have discussed this with management on many occasions.

Reply from Greta Narbutaityte, Customer Adviser at Thatcham Court Care Home

Thank you for your feedback. Our resident’s health and well being is an absolute priority. We will discuss your feedback with the home’s manager to help us continually improve our service.


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Current Review Score: 9.7 (9.735)

Overview of Review Score

The Review Score of 9.7 (9.735) out of 10 for Thatcham Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.735 for Thatcham Court Care Home is calculated as follows: ( (172 Excellents x 5) + (45 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 223 Ratings = 4.735

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Thatcham Court Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Dec 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 27 Mar 2025

Spacious rooms available for dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (7)

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Meet the Team (8)

Denise

Denise Rusell

Job Title: Care Team Leader

Joined: 2010

I was born in London in 1962 and I started my career venturing into several different areas but never felt I achieved job satisfaction until I started in social care.

Around twenty years ago I started my career while raising my children, as the children got older I had more time to give to my work life. I have worked for North Devon Social Services and West Berkshire Social Services Community Care, which I really enjoyed and met some amazing people.


Just over seven years ago I joined the team at Thatcham Court and haven’t looked back since. The team at Thatcham are friendly, welcoming and well trained; we aim to give high quality care not only for our residents, for their relatives too when they need us.


Nikki

Nikki Hancock

Job Title: Care Team Leader

Joined: 2012

I started working at Thatcham Court in Aug 2014. Before I came to Thatcham Court I was working at Tesco and although I enjoyed my job I felt that I needed more and something more fulfilling. This is when I came to Thatcham court as a care assistant.


After working as a care assistant for one and a half years, and developing my skills, I was then promoted to senior care assistant and remained in this role for around a further one and a half years before being promoted to care team leader. During this time I have completed my medication management level two, NVQ 2 and I am just about to complete my level 3. I am also the wound care champion for the home.


I like working at Thatcham Court because we have a close knit team who always support each other. My job is very rewarding and I love coming to work.


Pete

Pete Tilling

Job Title: Senior Activities Coordinator

I have been in the caring profession for eight years with a brief period in retail, I then decided that I needed more and a more fulfilling job and this then led me to Thatcham Court where I became a care assistant. I worked as a care assistant for around two and a half years and was then promoted to senior care assistant.


Whilst I enjoyed the role as senior care assistant I decided that my skills lay better within the activity field. I have always been artistic with a love of crafts, photography etc, and with my acquired senior carer knowledge and skills I felt that I was in a very good position to take on the role of activities coordinator as soon as such a vacancy appeared.


I very soon progressed to senior activities coordinator. I feel I made the right decision, as since being part of the activities team I have brought stimulation to our residents and they, in turn, have broaden my ideas and creativity to bring them an enriched experience within the home and to also build on our links within the community.

Thatcham Court is more then just a care home, we are one big family.


Andy

Andy Murphy

Job Title: Chef Manager

Joined: 2007

I left school at 16 years old and became a trainee chef for an electrical company under the supervision of a ex-Army chef. I then progressed from here in different roles; television and film location catering, deputy manager at Kingston Hospital in the catering department and sous chef at air products head office. I then became chef manager in a nursing home.


I then opted for a change in career and went into security for a short while but my heart and passion was in cooking and I this is when I joined a Bupa care home care in Fleet for around two years. I then transferred to Thatcham Court in January 2017.


At Thatcham Court we pride ourselves on our home made food and always trying new things and new ways in meeting all our residents needs.


I enjoy working at Thatcham Court because it's a nice home, with nice people and an outstanding team with a friendly, family atmosphere.


Amanda

Amanda Smith

Job Title: Financial Administrator

Joined: 2015

I am the Financial Administrator at Thatcham Court. I had always been interested in working as a secretary so, when I first started work in the manufacturing business, joining a company on a YTS scheme this was as a secretarial assistant. I stayed at the same place, doing a variety of different roles, until I was made redundant.


Shortly after joining a new company, as a wages clerk, I became pregnant with my first child and did not return to work on a full time basis until both my children were at school. This was when my career in the care sector really began, as I joined a company as an administrator for the domiciliary team, before helping out with some care in the community. My last role was a deputy manager, which I didn’t enjoy so after much consideration I decided to leave and worked at another manufacturing company, in the accounts department.


However my passion for working in the care sector did not diminish so when the opportunity arose to join Thatcham Court, as a financial administrator, I was only too happy to apply and was delighted to be accepted.


I have now been working at Thatcham Court for just over two years and love being part of the amazing team that works here.


Bev

Bev Lyford

Job Title: Receptionist

Joined: 2016

I was born in Reading in 1965 and I am the youngest of three but have lived in Thatcham all my life.


My first job after leaving school was as an office junior for a large firm of solicitors in Newbury. It was whilst working there I met my husband whom I married in 1985. I left the solicitors after a couple of years to gain experience in other non legal environments. I discovered though I preferred working for a law practice and joined a firm in Thatcham as a full time legal secretary but then, after the birth of my son, I worked part time as a receptionist/secretary. I worked at this firm for almost 30 years until it had to close in 2015.


I started working at Bupa Thatcham Court in June 2016 as a part time receptionist. I absolutely love my job which is down to the wonderful residents who live here. Thatcham Court is a really warm, caring, fun loving home where no two days are the same.


Julie

Julie Beeny

Job Title: Receptionist

Joined: 2014

I have been working at Thatcham Court for just over three years.


For the previous twenty years I have had senior reception/admin positions in two prominent, local health related establishments. My links with the Thatcham Court community are therefore strong and even within Thatcham Court, I often meet those I have known and befriended in my last positions, or have known in my thirty eight years of living here.


I also have strong links with Thatcham Court itself, my father-in-law was a resident here for over two years and his care was exemplary.


Thatcham Court has a strong family feel to it and this makes for a close team with caring for each other and our residents at it's heart.


I came to Thatcham Court with the hope that I would feel fulfilled and rewarded in my role and that I could possibly give more than had been possible in previous (NHS) positions and I have not been disappointed.


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Abby Terry

Job Title: Home Manager

Joined: 2023

I have been a home manager at Thatcham Court since 2023. My career began in the care sector as a Carer in both Domiciliary and Care Homes. I then worked at a Nursing Home in Foxfield for 6 years as a Senior Carer. I wanted to find an opportunity to progress, so I started my role as a Care Coordinator at a centre in Newbury but soon got promoted to Manager. Within 6 months of being Manager, I improved the facility's CQC rating from a 'Requires Improvement' to 'Good'. Once I achieved this, I decided I wanted to return to the Care Home sector, which is when I found the designated Home Manager position at Thatcham Court. I have my NVQ Level 5 and I'm hoping to start my Level 7 as soon as possible.


I strive to take our service users' feedback on board and always look at ways to go above and beyond for each and every resident, and their families. I love the "home from home" environment. I encourage a person-centred experience for all residents and staff, and I enjoyed getting to know everyone at a personal level ensuring that everyone's interests and needs are met. I am proud of what I do, and I am proud to work for Bupa.


I live in Newbury, which is a ten-minute drive to Thatcham Court, with my husband, Oli. I enjoy gardening when the weather is nice, and I love crafts. Travelling is a big hobby of mine, and I especially enjoy visiting my dad who lives in Spain. My husband and I like to go abroad to different countries, Italy is our favourite. I absolutely love Autumn and Christmas! We are hoping to get a puppy in the near future but my husband just needs that extra bit of convincing- watch this space.