Thatcham Court Care Home

Chapel Street, Thatcham RG18 4QL
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9.7 69 Reviews
  • Thatcham Court Care Home, Thatcham
Thatcham Court is a purpose-built dementia care home. The home is dedicated to caring for adults living with dementia, from early onset to more complex end-of-life needs, the home provides all types of dementia care including nursing, residential, Parkinson's and short-stay care. The home can provide an assessment within 48 hours and, in some cases, welcome the resident the same day.

This home is situated in the centre of Thatcham and has dementia champions who work to improve the quality of life for residents through daily activities and opportunities for reminiscence and stimulation. The home’s interior has been decorated to suit individuals with dementia, being colour-themed and including memory triggers.

The chefs create well-crafted menus made with the freshest ingredients. Soon after a resident arrives at Thatcham Court, staff discuss their personal preferences and dietary needs with them. Individual diet needs and preference is included in the food menu, with mealtimes being an important part of the day.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. Activities are organised to make sure residents are always physically and mentally stimulated, including reminiscence sessions, exercise sessions and music classes. So, whether loved ones already have a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day; https://www.facebook.com/BupaCareHomeThatchamCourt

Care Provided by Thatcham Court Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Abigail Terry (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Thatcham Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.


Facilities

  • Bar/Café
  • Close to Local shops
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Visiting
  • The home is open to admissions. The home is open to everyone. No need for your loved one to have Bupa health insurance. Several parks and a shopping centre are just a short walk away. The home is also within easy reach of Highclere Castle, the Nature Discovery Centre and the town of Newbury.


  • Parking
  • Lots of on-site parking available.


Thatcham Court Care Home Reviews (69)

Total of 69, showing 61-69
9.7

Thatcham Court Care Home has a Review Score of 9.7 (9.735) out of 10, based on 19 reviews in the last 2 years. Over all time Thatcham Court Care Home has 69 reviews.

Overall Experience

  • 46
  • 19
  • 2
  • 1
  • 1

Date Published

69
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Overall Experience  Overall Experience 4.0 out of 5

My mother was admitted to Thatcham Court in February 2017 suffering from dementia and Alzheimer's.
Her illness rendered her difficult and aggressive at times.
Since her residency started she has been cared for to a professional and high standard.
Always treated with respect and compassion, enabling
her to retain her dignity.

Reply from Jayne Duck, Customer services administrator at Thatcham Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.


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Overall Experience  Overall Experience 4.0 out of 5

Care from day one has been very good. Everycare is taken of him. Family kept in contact with in all aspects of care and if any problems.

Reply from Jayne Duck, Customer services administrator at Thatcham Court Care Home

Thank you for your review. I'm so glad to hear how well cared for your husband is. I hope this gives you peace of mind knowing that you will be kept informed of everything and that your husband is safe and well cared for.


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Overall Experience  Overall Experience 4.0 out of 5

The home is very good at looking after residents. I think the food at meal times isn't very good. It is plonked down in front of the resident and if there is meat on the plate, the resident will leave it because they are not capable of cutting it up with a knife. If the carers helped the residents eat
there would be a lot less food wasted.

Reply from Jayne Duck, Customer Services Administrator at Thatcham Court Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Overall Experience  Overall Experience 5.0 out of 5

From the initial assessment at my mother's home to her period of respite stay at Thatcham Court the staff were courteous, respectful and communicated with me during my holiday to reassure me all was well during my absence. Such caring, devoted and personable staff.

Reply from Jayne Duck, Customer Services Administrator at Thatcham Court Care Home

Thank you for your review. It is nice to know that even on holiday, you were informed how things were so that you could enjoy your holiday. The Bupa customer care team.


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Overall Experience  Overall Experience 5.0 out of 5

We have visited our friend on several occasions and always found the staff friendly and helpful as well as having cups of tea offered. Our friend's room is spacious and very tastefully decorated and furnished.
On the last occasion, supper was served in her own room. As she is registered blind this
was quite difficult for as she didn't know what she was eating. Would it be more appropriate to eat in the dining room with the others and staff on hand?

Reply from Tom Meyer, Customer Service Administrator at Thatcham Court Care Home

We're thankful for your review. We appreciate your feedback and will pass on your concerns.


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Overall Experience  Overall Experience 5.0 out of 5

My wife has very advanced dementia and is unable to do anything for herself. The staff are excellent at working out what she wants and looking after her every need. They treat her with dignity and compassion.

Reply from Emily Wilson, Customer Service Administrator at Thatcham Court Care Home

Thank you for sharing your lovely feedback with us, it is very appreciated. I am so pleased you are happy with the care your wife is receiving and that our staff are supporting her so well. I will share your comments with the home manager. Best wishes, The Bupa Customer Care Team.


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Overall Experience  Overall Experience 5.0 out of 5

All the staff are always accommodating, professional and caring. If we have any concerns the staff and especially the seniors, sort out any issues for us so we always leave with peace of mind.

Reply from Emily Wilson, Customer Service Administrator at Thatcham Court Care Home

Thank you for your lovely feedback, I will pass on your comments to the home manager. I am so pleased that you are happy with our staff at Thatcham Court. The Bupa Customer Care Team.


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Overall Experience  Overall Experience 5.0 out of 5

My grandma has been here since last year but I have to say its in the past few months that I have seen it really improve. The management know what they are talking about- unlike the last two; who never seemed to be in at the home!!
The staff are motivated and really have brought my grandma out of her
shell- she is enjoying life again; which for us as a family is wonderful. There is always staff about to talk to and everyone seems to want to help you - I cannot describe the changes recently.


My mum popped in today and saw the home was being redecorated - not cream either!! Hurrah, it's looking like a home. The staff told her that it's the new manager which has got this all happening- well fantastic I say! And about time. BUPA - take note, don't lose this manager or her deputy- they are both great.
Things are going from strength to strength in there. We can breathe easy as a family now.
Thank you to the managers and all at Thatcham Court.


Reply from Rose Pickering, Customer Service Administrator at Thatcham Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Overall Experience  Overall Experience 2.0 out of 5

Although I have recommended this home in the past, I wouldn’t recommend it at the moment. My mother is still a resident there but it’s completely understaffed and has been for several months. They now seem to rely on agency staff, if and when they can get them!

Reply from Emily Wilson, Customer Service Administrator at Thatcham Court Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service


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Current Review Score: 9.7 (9.735)

Overview of Review Score

The Review Score of 9.7 (9.735) out of 10 for Thatcham Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.735 for Thatcham Court Care Home is calculated as follows: ( (172 Excellents x 5) + (45 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 223 Ratings = 4.735

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Thatcham Court Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Dec 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 27 Mar 2025

Spacious rooms available for dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (7)

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Meet the Team (8)

Denise

Denise Rusell

Job Title: Care Team Leader

Joined: 2010

I was born in London in 1962 and I started my career venturing into several different areas but never felt I achieved job satisfaction until I started in social care.

Around twenty years ago I started my career while raising my children, as the children got older I had more time to give to my work life. I have worked for North Devon Social Services and West Berkshire Social Services Community Care, which I really enjoyed and met some amazing people.


Just over seven years ago I joined the team at Thatcham Court and haven’t looked back since. The team at Thatcham are friendly, welcoming and well trained; we aim to give high quality care not only for our residents, for their relatives too when they need us.


Nikki

Nikki Hancock

Job Title: Care Team Leader

Joined: 2012

I started working at Thatcham Court in Aug 2014. Before I came to Thatcham Court I was working at Tesco and although I enjoyed my job I felt that I needed more and something more fulfilling. This is when I came to Thatcham court as a care assistant.


After working as a care assistant for one and a half years, and developing my skills, I was then promoted to senior care assistant and remained in this role for around a further one and a half years before being promoted to care team leader. During this time I have completed my medication management level two, NVQ 2 and I am just about to complete my level 3. I am also the wound care champion for the home.


I like working at Thatcham Court because we have a close knit team who always support each other. My job is very rewarding and I love coming to work.


Pete

Pete Tilling

Job Title: Senior Activities Coordinator

I have been in the caring profession for eight years with a brief period in retail, I then decided that I needed more and a more fulfilling job and this then led me to Thatcham Court where I became a care assistant. I worked as a care assistant for around two and a half years and was then promoted to senior care assistant.


Whilst I enjoyed the role as senior care assistant I decided that my skills lay better within the activity field. I have always been artistic with a love of crafts, photography etc, and with my acquired senior carer knowledge and skills I felt that I was in a very good position to take on the role of activities coordinator as soon as such a vacancy appeared.


I very soon progressed to senior activities coordinator. I feel I made the right decision, as since being part of the activities team I have brought stimulation to our residents and they, in turn, have broaden my ideas and creativity to bring them an enriched experience within the home and to also build on our links within the community.

Thatcham Court is more then just a care home, we are one big family.


Andy

Andy Murphy

Job Title: Chef Manager

Joined: 2007

I left school at 16 years old and became a trainee chef for an electrical company under the supervision of a ex-Army chef. I then progressed from here in different roles; television and film location catering, deputy manager at Kingston Hospital in the catering department and sous chef at air products head office. I then became chef manager in a nursing home.


I then opted for a change in career and went into security for a short while but my heart and passion was in cooking and I this is when I joined a Bupa care home care in Fleet for around two years. I then transferred to Thatcham Court in January 2017.


At Thatcham Court we pride ourselves on our home made food and always trying new things and new ways in meeting all our residents needs.


I enjoy working at Thatcham Court because it's a nice home, with nice people and an outstanding team with a friendly, family atmosphere.


Amanda

Amanda Smith

Job Title: Financial Administrator

Joined: 2015

I am the Financial Administrator at Thatcham Court. I had always been interested in working as a secretary so, when I first started work in the manufacturing business, joining a company on a YTS scheme this was as a secretarial assistant. I stayed at the same place, doing a variety of different roles, until I was made redundant.


Shortly after joining a new company, as a wages clerk, I became pregnant with my first child and did not return to work on a full time basis until both my children were at school. This was when my career in the care sector really began, as I joined a company as an administrator for the domiciliary team, before helping out with some care in the community. My last role was a deputy manager, which I didn’t enjoy so after much consideration I decided to leave and worked at another manufacturing company, in the accounts department.


However my passion for working in the care sector did not diminish so when the opportunity arose to join Thatcham Court, as a financial administrator, I was only too happy to apply and was delighted to be accepted.


I have now been working at Thatcham Court for just over two years and love being part of the amazing team that works here.


Bev

Bev Lyford

Job Title: Receptionist

Joined: 2016

I was born in Reading in 1965 and I am the youngest of three but have lived in Thatcham all my life.


My first job after leaving school was as an office junior for a large firm of solicitors in Newbury. It was whilst working there I met my husband whom I married in 1985. I left the solicitors after a couple of years to gain experience in other non legal environments. I discovered though I preferred working for a law practice and joined a firm in Thatcham as a full time legal secretary but then, after the birth of my son, I worked part time as a receptionist/secretary. I worked at this firm for almost 30 years until it had to close in 2015.


I started working at Bupa Thatcham Court in June 2016 as a part time receptionist. I absolutely love my job which is down to the wonderful residents who live here. Thatcham Court is a really warm, caring, fun loving home where no two days are the same.


Julie

Julie Beeny

Job Title: Receptionist

Joined: 2014

I have been working at Thatcham Court for just over three years.


For the previous twenty years I have had senior reception/admin positions in two prominent, local health related establishments. My links with the Thatcham Court community are therefore strong and even within Thatcham Court, I often meet those I have known and befriended in my last positions, or have known in my thirty eight years of living here.


I also have strong links with Thatcham Court itself, my father-in-law was a resident here for over two years and his care was exemplary.


Thatcham Court has a strong family feel to it and this makes for a close team with caring for each other and our residents at it's heart.


I came to Thatcham Court with the hope that I would feel fulfilled and rewarded in my role and that I could possibly give more than had been possible in previous (NHS) positions and I have not been disappointed.


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Abby Terry

Job Title: Home Manager

Joined: 2023

I have been a home manager at Thatcham Court since 2023. My career began in the care sector as a Carer in both Domiciliary and Care Homes. I then worked at a Nursing Home in Foxfield for 6 years as a Senior Carer. I wanted to find an opportunity to progress, so I started my role as a Care Coordinator at a centre in Newbury but soon got promoted to Manager. Within 6 months of being Manager, I improved the facility's CQC rating from a 'Requires Improvement' to 'Good'. Once I achieved this, I decided I wanted to return to the Care Home sector, which is when I found the designated Home Manager position at Thatcham Court. I have my NVQ Level 5 and I'm hoping to start my Level 7 as soon as possible.


I strive to take our service users' feedback on board and always look at ways to go above and beyond for each and every resident, and their families. I love the "home from home" environment. I encourage a person-centred experience for all residents and staff, and I enjoyed getting to know everyone at a personal level ensuring that everyone's interests and needs are met. I am proud of what I do, and I am proud to work for Bupa.


I live in Newbury, which is a ten-minute drive to Thatcham Court, with my husband, Oli. I enjoy gardening when the weather is nice, and I love crafts. Travelling is a big hobby of mine, and I especially enjoy visiting my dad who lives in Spain. My husband and I like to go abroad to different countries, Italy is our favourite. I absolutely love Autumn and Christmas! We are hoping to get a puppy in the near future but my husband just needs that extra bit of convincing- watch this space.