Cherry Garden Nursing Home has a Review Score of 9.5 (9.474) out of 10, based on 10 reviews in the last 2 years. Over all time Cherry Garden Nursing Home has 29 reviews.
Review from N H (Daughter of Resident) published on 27 June 2024
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Reply from Vicki Henley, Administrator at Cherry Garden Nursing Home
Thank you for taking the time to complete this review and for your positive comments which I will pass on to the staff. I am glad to hear that we have eased any doubts you had and am pleased to hear that your Mum is settled and doing well. If there is anything else that we can do, please let us know.
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Review from J A (Sister of Resident) published on 26 June 2024
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Reply from Vicki Henley, Administrator at Cherry Garden Nursing Home
Thank you for taking the time to complete this review and for your positive comments which I will pass on to the staff. Please let us know if there is anything else we can do for your sister.
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Review from N G (Daughter of Resident) published on 26 June 2024
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Reply from Vicki Henley, Administrator at Cherry Garden Nursing Home
Thank you for taking the time to complete this review and for your kind comments. I will pass them on to the staff. Please let us know if there is anything else we can do for you and your Dad.
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Review from David W (Partner of Resident) published on 26 June 2024
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Reply from Vicki Henley, Administrator at Cherry Garden Nursing Home
Thank you for taking the time to leave this review. I am so glad to hear that your partner is happy here and that you enjoy visiting and are made to feel welcome. I shall pass on your kind comments to the staff. If there is anything else we can do, please let us know.
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Review from Suzanne N (Daughter of Resident) published on 26 June 2024
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Reply from Vicki Henley, Administrator at Cherry Garden Nursing Home
Thank you for taking the time to complete this review and for your positive comments which I will pass on to the staff. I am pleased to hear that your Mother is settled and doing well. Please let us know if there is anything else that we can do.
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Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P M (Wife of Resident) published on 28 June 2023
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Reply from Vicki Henley, Administrator at Cherry Garden Nursing Home
Thank you for taking the time to leave this review. I am so glad to hear that your husband is happy here and that you enjoy visiting and are made to feel welcome. I shall pass on your kind comments to the staff. If there is anything else we can do, please let us know.
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Review from M T (Friend of Resident) published on 26 June 2023
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Reply from Vicki Henley, Administrator at Cherry Garden Nursing Home
Thank you very much for taking the time to post such a positive review. Your comments are very much appreciated. Please do let us know if there is anything we can do better.
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Value for Money
Review from A R (Daughter of Resident) published on 26 June 2023
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Reply from Vicki Henley, Administrator at Cherry Garden Nursing Home
Thank you for taking the time to complete this review and for your kind comments. I will pass them on to the staff. Please do let us know if we can do anything better.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan A (Daughter of Resident) published on 21 June 2023
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Reply from Vicki Henley, Administrator at Cherry Garden Nursing Home
Thank you for taking the time to complete this review and for your kind comments. I will pass them on to the staff. I am so pleased to hear that we are taking care of Mum when she visits. Please let us know if there is anything else that we can do.
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Review from V R (Daughter of Resident) published on 20 June 2023
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Reply from Vicki Henley, Administrator at Cherry Garden Nursing Home
Thank you for taking the time to leave a review. I am glad to hear that your mother is happy here.
Facilities
Care / Support
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Treated with Dignity
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Value for Money
Review from Raymond R (Son-in-law of Resident) published on 30 May 2022
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Reply from Vicki Henley, Administrator at Cherry Garden Nursing Home
Thank you very much for taking the time to submit such a positive review. It is much appreciated and your kind comments will be shared with our staff.
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Review from Jeanette C (Daughter of Resident) published on 16 May 2022
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Reply from Vicki Henley, Administrator at Cherry Garden Nursing Home
Thank you very much for taking the time posting such a positive review. We are pleased that you feel that our staff have been attending to both our residents and their family's needs. I will pass on your comments to them. Please do let us know if there is anything we can do better.
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Review from Jean F (Wife of Resident) published on 11 May 2022
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Reply from Conie Luistro, Home Manager at Cherry Garden Nursing Home
Thank you for taking the time to complete a review. Thank you for your kind words which I will pass on to my staff.
Facilities
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Treated with Dignity
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Value for Money
Review from I B (Son of Resident) published on 11 May 2022
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Reply from Conie Luistro, Home Manager at Cherry Garden Nursing Home
Thank you for taking the time to complete a review. Thank you for your kind words which I will pass on to my staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E P (Daughter of Resident) published on 11 February 2020
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Reply from Dennis Tahalele, Area & Compliance Manager at Cherry Garden Nursing Home
Thank you so much for your positive feedback. We are pleased to hear that we have contributed positively to improving Mum's quality of life. Please do let us know if we can do anything better.
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Review from Marie F (Daughter-in-law of Resident) published on 31 January 2020
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Reply from Conie Luistro, Home Manager at Cherry Garden Nursing Home
Thank you for taking the time to complete this review and for your positive comments which I will pass on to the staff. If there is anything else that we can do for your Father-in-law please let us know.
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Safety / Security
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Review from Alison H (Daughter of Resident) published on 9 September 2019
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Reply from Dennis Tahalele, Area & Compliance Manager at Cherry Garden Nursing Home
Thank you very much for taking the time to post such a positive review. Your comments are very much appreciated. Please do let us know if there is anything we can do better.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A C (Daughter of Resident) published on 6 September 2019
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Reply from Conie Luistro, Home Manager at Cherry Garden Nursing Home
Thank you for taking the time to complete a review card and for your kind words which I will pass on to my staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G B (Friend of Resident) published on 2 September 2019
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Reply from Dennis Tahalele, Area & Compliance Manager at Cherry Garden Nursing Home
Thank you for taking the time to submit a review and it is pleasing to hear the resident is being well looked after. We take your comments on board and will share this with the wider team.
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Value for Money
Review from E K (Resident) assisted by family/friend published on 3 July 2019
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Reply from Conie Luistro, Home Manager at Cherry Garden Nursing Home
Thank you for taking the time to complete a review card. Thank you for your kind words which I will pass on to my staff. The rooms at Cherry Garden vary in size, next time you stay with us please ask if one of the larger rooms is available. We will do our very best to accommodate you.
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The Review Score of 9.5 (9.474) out of 10 for Cherry Garden Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.474 for Cherry Garden Nursing Home is calculated as follows: ( (65 Excellents x 5) + (41 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 116 Ratings = 4.474
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cherry Garden Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Mar 2018
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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