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Cherry Garden Nursing Home has a Review Score of 9.5 (9.474) out of 10, based on 10 reviews in the last 2 years. Over all time Cherry Garden Nursing Home has 29 reviews.
Review from Ann O (Friend of Resident) published on 10 June 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Conie Luistro, Home Manager at Cherry Garden Nursing Home
Thank you for taking the time to complete a review card. Thank you for your kind words which I will pass on to my staff.
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Review from J Y (Next of Kin) published on 10 June 2019
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
Reply from Conie Luistro, Home Manager at Cherry Garden Nursing Home
Thank you for taking the time to complete a review card.
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Review from K D (Son of Resident) published on 7 June 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Conie Luistro, Home Manager at Cherry Garden Nursing Home
Thank you for taking the time to complete a review card. Thank you for your kind words which I will pass on to my staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Management
Safety / Security
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Value for Money
Review from Nora S (Friend of Resident) published on 7 June 2019
Submitted via Website •
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Overall Experience
5.0 out of 5
Really impressed and could certainly recommend from what I saw and felt about the home.
Reply from Conie Luistro, Home Manager at Cherry Garden Nursing Home
Thank you for taking the time to complete this review. I am pleased to hear that your friend has settled so quickly. I will be passing on your kind words to my staff.
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Review from Nigel S (Son of Resident) published on 7 June 2019
Submitted via Website •
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Overall Experience
5.0 out of 5
There are lots of events throughout the year, with special events for Christmas and other celebrations. Cherry Gardens staff are always ensuring that the residents are happy and have things to do.
In the event of a medical issue, a local doctor will attend to a patient in Cherry Gardens and if required they could be transferred to a hospital. Communication from the staff to families is very good.
I only have one small criticism in that it might be a good idea for the care home owner to get to know the key members of the family as this would help build more confidence with the high-level management and the patient's families.
Reply from Conie Luistro, Home Manager at Cherry Garden Nursing Home
Thank you for taking the time to review our home and your positive comments. At Cherry Garden, we aim to deliver the highest standard of care to all our residents and will continue to do so.
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Review from Pat B (Daughter-in-law of Resident) published on 5 June 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Conie Luistro, Home Manager at Cherry Garden Nursing Home
Thank you for taking the time to review our home, at Cherry Garden we aim to deliver the highest standard of care to all our residents.
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Value for Money
Review from W F (Daughter of Resident) published on 3 June 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Conie Luistro, Home Manager at Cherry Garden Nursing Home
Thank you for taking the time to give this review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Clive T (Son of Resident) published on 16 May 2019
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Conie Luistro, Home Manager at Cherry Garden Nursing Home
Thank you for our positive words. We will continue to ensure that all our residents will get the best quality of care.
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Cleanliness
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Food & Drink
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Review from Marion S (Wife of Resident) published on 24 January 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Facilities
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The Review Score of 9.5 (9.474) out of 10 for Cherry Garden Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.474 for Cherry Garden Nursing Home is calculated as follows: ( (65 Excellents x 5) + (41 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 116 Ratings = 4.474
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cherry Garden Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Mar 2018
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