The home operate an open visiting policy at Dormy House, where friends and family may visit at the times which are most convenient to them.
Parking is available at Dormy House
Dormy House has a Review Score of 9.3 (9.280) out of 10, based on 39 reviews in the last 2 years. Over all time Dormy House has 85 reviews.
Review from Andrew P (Son of Resident) published on 17 March 2025
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Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at Dormy House
Thank you for taking the time to leave us such a fantastic review. We're happy to hear that your mum is receiving such great care at Dormy House. The care and services we deliver as a team to our residents are extremely important to us, so we're delighted to hear that you and your family feel supported. I will pass on your kind comments to the whole team.
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Review from I M (Mother of Resident) published on 14 March 2025
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Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at Dormy House
Thank you for your lovely feedback. We're so glad to see that mum is starting to meet other residents and settle in. We understand it takes time to adjust, and we're here to support her every step of the way. It's great to know that our team have been kind and helpful in meeting her needs. We'll keep doing our best to make sure she feels comfortable and cared for. Thanks again for your kind words!
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Review from P L (Wife of Resident) published on 10 March 2025
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Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at Dormy House
Thank you for taking the time to leave us such a fantastic review. We're happy to hear that your husband is receiving such great care and feels settled at Dormy House. It's wonderful to know that our team's care has given you peace of mind. I will pass on your kind comments to the whole team.
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Review from J C (Daughter of Resident) published on 10 March 2025
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Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at Dormy House
Thank you for your lovely comments. We're happy to hear that your mother is receiving such great care at Dormy House and that you feel supported by our team. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.
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Review from J P (Wife of Resident) published on 6 March 2025
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5.0 out of 5
Reply from Home Manager, Home Manager at Dormy House
Thank you for your positive review. We're delighted to hear that you were able to enjoy Valentine's Day with your husband. The team at Dormy House works hard to ensure that residents and their loved ones can spend these special moments together. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.
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Review from C T (Friend of Resident) published on 7 January 2025
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Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at Dormy House
Thank you for your kind words and recognition of the team at Dormy House. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.
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Review from Kate K (Granddaughter of Resident) published on 17 December 2024
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Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at Dormy House
Thank you so much for your lovely review. We're so glad to hear you felt welcome at Dormy House, your family are a joy to host and we hope the little ones enjoyed the visit too! Our team will be very happy to hear your feedback.
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Review from Michelle W (Daughter of Resident) published on 17 December 2024
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Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at Dormy House
Thank you for your kind words, we really appreciate your recognition of our team's caring and friendly approach as well as the attention to detail that they work so hard to achieve. Our team will be delighted to hear your lovely comments!
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Review from Steven K (Son of Resident) published on 17 December 2024
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Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at Dormy House
Thank you so much for your wonderful feedback, we're so glad you're pleased with the many changes we've made at Dormy House! We really appreciate your lovely praise of our team and the care and respect they show to our residents, they work very hard to provide the high standard of care our residents deserve so your kind words mean a lot! We're delighted that your mother is happy living here and absolutely privileged that she is part of our community!
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Review from Sue M (Daughter-in-law of Resident) published on 17 December 2024
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Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at Dormy House
Thank you we really appreciate your thoughtful review. We're so pleased to hear that you've had such a positive experience at Dormy House and noticed the effort we put into maintaining a high standard of care and cleanliness as well as the delicious food our hospitality team serves. Your trust in us means the world to us and we will continue to work hard to provide the best possible care for your mother-in-law! Thanks again for sharing such fantastic feedback with us.
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Review from R R (Son of Resident) published on 16 December 2024
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Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at Dormy House
Thank you so much for your review, we're thrilled to hear that your mother enjoyed her stay at Dormy House and our team's kindness and attentiveness left a lasting impression with her. We know it can be difficult for residents to adjust to life in a care home, even during a short stay, but we hope we made her experience as comfortable and enjoyable as possible. She will always be welcome in our community as will your family! Thank you again for your kind words.
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Review from G C (Son of Resident) published on 16 December 2024
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Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at Dormy House
Thank you for taking the time to share such fantastic feedback with us, we're so happy to hear that our lovely team have made such a great impression! We appreciate your praise of our activities and entertainment as well as our tasty food - our wellbeing team and hospitality team both work very hard and will be grateful for your wonderful feedback. We're also glad you like the renovations - we're very proud of our lovely new look!
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Review from G T (Daughter of Resident) published on 4 September 2024
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Overall Experience
4.0 out of 5
Reply from Carmela Magbitang, Home Manager at Dormy House
Many thanks for your positive review. Your wonderful comments have been passed on to the team at Dormy House who will be delighted to hear your feedback.
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Review from S D (Son of Resident) published on 27 August 2024
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5.0 out of 5
Reply from Home Manager, Home Manager at Dormy House
Thank you for your lovely comments, it's a pleasure having Dad at Dormy House!
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Review from Adrian H (Stepson of Resident) published on 20 August 2024
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Overall Experience
4.0 out of 5
Reply from Home Manager, Home Manager at Dormy House
We are so sorry for your loss, and we hope we can help to make things a little easier for your family during this difficult time. We really appreciate you sharing your feedback.
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Review from Nicole L (Daughter of Resident) published on 13 August 2024
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Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at Dormy House
Thank you so much for your review, we're delighted that Mum is happy at Dormy House! Our team really appreciate your feedback and recommendations.
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Review from M B (Brother of Resident) published on 12 August 2024
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Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at Dormy House
Thank you so much for your review, we're so glad you felt assured that your brother was in good hands, we hope he enjoyed his stay as much as we enjoyed having him here at Dormy House!
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Review from H T (Daughter of Resident) published on 15 July 2024
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Overall Experience
4.0 out of 5
Reply from Home Manager, Home Manager at Dormy House
Thank you for your feedback, our team will be delighted to hear your comments. We work very hard at Dormy House to deliver high standards of quality care and the feedback of our residents and their relatives is extremely important to us.
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Review from R B (Husband of Resident) published on 13 June 2024
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Overall Experience
4.0 out of 5
Reply from Home Manager, Home Manager at Dormy House
Thank you for your review and positive comments, we work hard to deliver high standards of quality care at all times. Your feedback has been passed on to the team.
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Review from A B (Daughter of Resident) published on 13 June 2024
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Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at Dormy House
Thank you for your feedback, we aim to deliver high standards of quality care at all times, and this includes regular communication with the families, so it's lovely to hear we are achieving this at Dormy House and will pass on all your comments to the team. Thank you.
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The Review Score of 9.3 (9.280) out of 10 for Dormy House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 39 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.280 for Dormy House is calculated as follows: ( (280 Excellents x 5) + (101 Goods x 4) + (38 Satisfactorys x 3) + (10 Poors x 2) + (31 Very Poors x 1) ) ÷ 460 Ratings = 4.28
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Dormy House is based on 33 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 33 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Jul 2024
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Job Title: Home Manager
Originally from the Philippines, I am a nurse by profession, and I’ve been working in the care sector for about 15 years since I moved to the UK. I continually try to enhance my knowledge and skills as a nurse.
As a Home Manager, it gives me an opportunity to make a difference across the wider community. I was part of an NHS pilot project designed to reduce hospital admissions, not just in residential care but for any elderly person at home. It was a fascinating project, and I am proud to have been at the forefront of this initiative.
My daily responsibilities encompass ensuring excellent care delivery by my team, prioritising resident safety, and maintaining regulatory compliance. However, what truly resonates with me is the personal connection I foster with the residents. I prioritise spending meaningful time with them, integrating myself as a familiar presence rather than just an authority figure, ensuring their comfort and well-being. I sit next to them and find the time to check the whole home’s environment and work closely with my wonderful team here at Dormy. For me, caregiving is a heartfelt commitment to providing the level of care I would want for my own family.
Drawing from my upbringing in the Philippines, where intergenerational living is customary, I approach each resident as a cherished member of my own family, overseeing every aspect of their care with meticulous attention.
It is my aim at Dormy to create a joyful experience and happy environment for the residents and ensure the whole community is harmonious and happy. I will use my skills to create a culture where there is a happy, motivated, working environment for all.
Outside of work, I am immensely proud of my two grown-up daughters who have both been to university, one is a lawyer, and the other is a nurse. We enjoy family time and I like to keep fit and healthy and place an emphasis on self-care and wellbeing. This enables me to positively impact those around me.
I live in Reading, Berkshire, and after a short commute, I find solace in the tranquil surroundings of Dormy House, nestled amidst a picturesque golf course. I invite visitors to experience firsthand the exceptional care and unparalleled amenities we offer.
Job Title: Community Relations Manager
Everyone is on a unique journey, and I want them to feel supported throughout. Creating a positive and welcoming environment in our home is important to me. I love arranging in-home events, engaging with the community, building connections, and supporting other businesses and charities.
