Dormy House

Ridgemount Road, Sunningdale, Ascot SL5 9RL
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9.3 85 Reviews
  • Dormy House, Ascot
Dormy House in Sunningdale provides the highest standards of residential, nursing and specialist dementia care for up to 88 elderly residents, including trial stays, short stays, convalescent care and long-term care for individuals or couples. The team at Dormy House will get to know your loved one well so they can anticipate their needs and help them to enjoy each day to the full.

When moving into Dormy House your loved one can continue to enjoy interests and hobbies as well as have the chance to try out new things. There is also the opportunity to make new friends, and many residents do exactly that when they move to this high-quality Berkshire care home.

The staff are highly trained to offer all residents the best standards of care. This includes specialist dementia training, meaning every team member understands the significance of the environment for residents living with dementia and the importance of taking part in activities that mean something to each person. The kitchen team are also highly trained to meet the needs of residents whilst offering a positive dining experience.

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Care Provided by Dormy House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 88 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Carmela Magbitang (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (88)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017

Funding & Fees Guide for Dormy House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650
    • Self-Funded Residential Dementia Care from £1,650
    • Self-Funded Nursing Care from £1,900
    • Self-Funded Nursing Dementia Care from £1,900
    • RESPITE Self-Funded Residential Care from £1,800
    • RESPITE Self-Funded Residential Dementia Care from £1,800
    • RESPITE Self-Funded Nursing Care from £1,900
    • RESPITE Self-Funded Nursing Dementia Care from £1,900
  • (these prices are only a guideline, please contact Dormy House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home operate an open visiting policy at Dormy House, where friends and family may visit at the times which are most convenient to them.


  • Parking

  • Parking is available at Dormy House


Dormy House Reviews (85)

Total of 85, showing 21-40
9.3

Dormy House has a Review Score of 9.3 (9.282) out of 10, based on 39 reviews in the last 2 years. Over all time Dormy House has 85 reviews.

Overall Experience

  • 54
  • 22
  • 5
  • 1
  • 3

Date Published

85
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Review from Pamela H (Wife of Resident) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot tell you how happy and grateful I am with Dormy House. My husband is very happy with his care, which, with the new management and the arts and crafts department is now second to none. When my husband first entered Dormy, I was concerned that he complained about being bored and walked around
not knowing what to do. Now this wonderful home has stimulated his interest in doing crafts etc and I now have no concerns.

Reply from Home Manager, Home Manager at Dormy House

Many thanks for taking the time to leave us a review and for your comments, we are pleased your husband is enjoying the activities in the home. Your feedback has been shared with the team.


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Review from L H (Daughter of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Dormy House for almost two years. I have noticed a huge improvement in the atmosphere under the new manager. They have however inherited many problems especially with the building being so old. The food seems to have improved, but many of the bedrooms and bathrooms in Wentworth
are badly in need of redecorating and updating. The carers are wonderful, the nurses are excellent and the new managers are lovely highly professional, efficient and caring.

Reply from Home Manager, Home Manager at Dormy House

Many thanks for taking the time to leave us a review and for all your comments about our home and team at Dormy House. Your feedback has been shared with the team.


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Review from Sally C (Daughter of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Dormy House treat all residents with respect, constantly checking on them and addressing them by name.
As a family member, I'm always updated on my dad and if any issues arise.
It is a very calm and welcoming environment, and my dad has thrived since he's been here.

Reply from Home Manager, Home Manager at Dormy House

Thank you, Sally, for taking the time to leave us a review and for your lovely comments about our home and team; it is wonderful to hear that your dad has thrived since becoming part of the Dormy House family. Your feedback has been shared with the team.


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Review from A M (Daughter of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has late-stage dementia. The care and the dignity Dormy House provides him are outstanding. The staff go above and beyond to ensure he is comfortable and clean and every need is met, day and night. I am always kept updated on my father's well-being and health. The home is spotlessly clean,
warm and always welcoming. All the staff are cheerful, approachable and so very caring.

Reply from Home Manager, Home Manager at Dormy House

Many thanks for your review and kind words about our home, team and the care your father is receiving at Dormy House. Your feedback has been shared with the team.


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Review from Vivien M (Sister of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care and treatment and how the staff are with my brother to be excellent.
No matter what time of day I visit, it never falls short of what I experience always.
I come away knowing he is safe and being cared for in a wonderful way.

Reply from Home Manager, Home Manager at Dormy House

Thank you, Vivien, for your review and for your recognition of the team at Dormy House for the care your brother is receiving. Your feedback has been shared with the team.


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Review from Heather S (Daughter of Resident) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has Alzheimer’s and is very well cared for at Dormy House. The new manager is very helpful and it’s great to see all the activities the residents can join in if they choose to. Her care staff are so helpful and we regularly have update meetings. If there are any issues, they get in touch with
us straight away. Thank you.

Reply from Home Manager, Home Manager at Dormy House

Many thanks for taking the time to leave a review for Dormy House and for your lovely comments about our home and team. We are happy to hear your Mum enjoys the activities. All your feedback has been shared with the team.


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Review from Alma G (Sister of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident for over 4 years, prior to me moving far away, my visits are now less but in the past year, better communication via social media with the nursing staff I am confident that she is getting the best care possible. The new nursing team have worked very hard and new owners
have invested to improve the home. Monthly meetings and online connections are really informative, her care and well-being are top priority with management and the nursing team.

Reply from Home Manager, Home Manager at Dormy House

Thank you for taking the time to leave your review of Dormy House. The care and services we deliver as a team to our residents and families is extremely important to us. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.


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Review from Amanda A (Daughter of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dormy House continues to go from strength to strength. The level of care has improved greatly and it is good to see that the staff are building relationships with the residents and both staff and residents are looking so much happier. I also must mention the entertainment staff, they have made such
a difference! The quality of the food has also improved a lot and is now hot and fresh. All in all, I would recommend Dormy House to anyone who asked.

Reply from Home Manager, Home Manager at Dormy House

Thank you for your review and recognition of the team at Dormy House. The quality of care and warmth of the community are equally important to us. We would like to thank you for your words of kindness which are very much appreciated and will be shared with the team.


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Review from Kate M (Daughter of Resident) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Having been at the home for over 8 years we have seen the good and the bad. There are a couple of permanent carers who are amazing. The reliance on agency staff, whilst I am sure lovely people, makes it really hard for residents to build up relationships, to have their needs known and for safety and
security be ensured. At the end of the day, despite offering nursing and palliative care my mother was let down. Despite her respect form stating not for hospital, we were given no option, she died in the hospital, and the home saying they were unable to provide the nursing care she required - basic end-of-life care. Would I recommend the place, yes but only if there are vast improvements and as long as the company looks after the amazing full-time staff they have otherwise they will go. If the home gets back to where it was over 8 years ago then it will be a happy place again.

Reply from Home Manager, Home Manager at Dormy House

Dear Kate, thank you for taking the time to complete a review. Following our meeting, we have taken your comments on board and remain sorry that we did not meet your expectations. The new management team have worked hard with colleagues in the home to ensure Dormy House supports safe and effective nursing care. We are delighted to see that you felt the substantive team were amazing and are successfully growing our permanent team whilst continuing to focus on providing kind and compassionate care.


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Review from Clare G (Daughter of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father spent 15 months in Dormy House. He was well cared for in a comfortable environment. Sadly, he had to have palliative care in the last few weeks but this was done with professionalism and compassion, with the support of a fantastic GP linked to the home. We were always made to feel welcome
and fully informed at all stages.

Reply from Home Manager, Home Manager at Dormy House

Thank you for your review of Dormy House. We are very sorry for your loss. We hope we made your father's time here as peaceful as possible. The care and services we deliver as a team to our residents and their families are extremely important to us. Your feedback will be shared with the team at Dormy House.


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Review from Stacey F (Daughter of Resident) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My personal experience was awful, the place was a building zone and freezing cold and all the staff I interacted with were aloof and unfriendly. My father was placed at Dormy House and within 3 days of moving in he passed away which was completely unexpected.
The last conversation I had with my father
was how unhappy he was there and how he felt he could not ask for anything as he was afraid of the response he would get.
I have been unable to get any sort of timeline from Dormy House or any information regarding the events leading to my father’s death. Out of desperation, I contacted the coroner’s office who have opened an investigation. In addition, I have raised a formal complaint with Dormy House and Aria Care all of which have been ignored.
I would not recommend Dormy House. The manager there is an awful lady who is abrasive and exceptionally rude. I found the staff I met to be completely disinterested and lacked even the basic amount of empathy.

Reply from Home Manager, Home Manager at Dormy House

We are sorry for your loss and would like to share our deepest condolences. We pride ourselves on the resident experience and apologise that on this occasion it fell short of the usual positive feedback we receive. We take comments such as this extremely seriously, although in this instance our own records differ from your account. Our Home Manager at Dormy House has been in touch to arrange a meeting to learn more about your experience and discuss this with you in further detail.


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Review from K H (Daughter of Resident) published on 5 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Thursday afternoon 21st of September - no carers in the lounge area where residents were squeezed into the small lounge for entertainment. Dad not shaved and was in dirty clothes (laundry slow - he didn't have any of his 8 shirts in his wardrobe and was not wearing socks). Saturday 23rd September AM,
one carer rushed off her feet. Having booked in for a meal with dad, nothing was prepared. Meal inappropriate - Dad couldn't cut the gammon and gave up on his meal as it was too difficult to deal with. The ice cream came with spoons larger than my serving spoons at home. The staff and nurses are great! Management is poor.

Reply from Home Manager, Home Manager at Dormy House

We pride ourselves on the resident experience and are sorry that on this occasion you found it has fallen short of the usual positive feedback we receive. We are committed to learning and improving from feedback, and our home manager will be in touch to learn more about your experience.


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Review from Kim T (Daughter of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I like all the new decor and prettiness but was taken to the other end of the scale when I got to my mother. She had on a faded, worn short sleeved top and a skirt that was full of holes. She looked like a tramp. My mother was always well presented when she had her own voice and to see her presented
like that was very difficult. Can whoever gets Mum dressed, look in her wardrobe, pick something nice and maybe a cardigan now it's getting colder. Please throw away any clothes that are worn or have large holes in. It's basic caring.

Reply from Home Manager, Home Manager at Dormy House

Dear Kim - We pride ourselves on the resident experience and are sorry that on this occasion you found it has fallen short of the usual positive feedback we receive. We are committed to learning and improving from feedback, and our home manager will be in touch to learn more about your experience.


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Review from Michael G (Son of Resident) published on 29 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A very pleasant, large care home. Well fitted out and homely with plenty of activity going on each time I visited. My father was in Dormy House for respite. As his main carer, I oversaw his visit as he suffered from advanced dementia. The staff were attentive, charming, caring and professional. All
my dealings with any of the staff were polite and uplifting. These people actually do care and that comes out in the way they deal with everyone. The food was good, and always plenty of tea and other drinks on hand for my father and for me when I visited. I would highly recommend this care home. It is well set out, well appointed, well decorated, with the main thing, caring people that look after your loved ones.

Reply from Home Manager, Home Manager at Dormy House

Thank you for taking the time to leave us a review and for your lovely comments about our home, the care your father received and team at Dormy House. Your feedback will be shared with the team who will be delighted to hear your feedback.


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Review from Chantelle P (Daughter of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Although the carers seemed lovely, my mum hated her time at Dormy House and was so unhappy that she had to be collected and taken home. This was really disappointing as we were fond of a staff member in the management team and can’t fault her or her communication with us prior to mum staying there.
Although she only stayed two nights, they still expect us to pay for the full week. She was bored, lethargic and poorly whilst she was there. As soon as she was taken home, she was fine after a couple of hours. Mum’s behaviour was totally out of character and she was shaking. We’d never take her there again.

Reply from Home Manager, Home Manager at Dormy House

Dear Chantelle, we pride ourselves on the resident experience and are sorry that on this occasion you found it has fallen short of the usual positive feedback we receive. We are committed to learning and improving from feedback, if you would like to discuss further, please contact WeCare@ariacare.co.uk so we can learn more about your experience.


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Review from Rebecca D (Daughter of Resident) published on 23 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum received an exemplary standard of care during her five and a half years there. The love, care, dedication, commitment and compassion shown to Mum and us as a family was second to none. I cannot thank enough all the staff involved in my mum’s care it is something I will be eternally grateful for
and will never forget. I cannot recommend Dormy House highly enough, care giving at it’s best and totally person centered so that your loved one always receives the right care for them.

Reply from Home Manager at Dormy House

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum received such great care at Dormy House. I will pass on your kind comments to the whole team.


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Review from A S (Sister of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very disappointed with the drab room with plain dark brown curtains. The dining area and food preparation area are positively dirty. The staff try hard with difficult and challenging residents but the cleaning is poor.

Reply from Home Manager, Home Manager at Dormy House

Nothing is more important to us than providing the highest quality care and services to our residents and we always want to learn from the experiences of the people in our care as well as their loved ones. We have passed on your feedback to the team, and they will use your feedback to continue to improve the services we provide.


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Review from Cynthia J (Daughter of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred to Dormy House in February. I am very pleased with the care and dedication of the staff who look after her. It gives us peace of mind knowing that she is safe and well. As we live quite away from Dormy House we don’t visit as much as we would like. Once again it gives us peace
of mind that she is well looked after.

Reply from Home Manager at Dormy House

Thank you for taking the time to leave us a review and for your lovely comments about the care your mother is receiving and for recognition of the team at Dormy House. Your feedback will be shared with the whole team.


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Review from J C (Daughter of Resident) published on 20 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my lovely mum has lived at Dormy House, I have had peace of mind. She is very comfortable and happy and is very well looked after 24/7. I couldn’t have asked for a better place for Mum at this stage in her life.

Reply from Home Manager, Home Manager at Dormy House

Thank you very much for your kind words and taking the time to leave us a review. We are pleased to read your wonderful comments about the care your mum is receiving and that it has given you peace of mind. You feedback has been shared with the team.


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Review from Richard O (Son of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very helpful and all aware of Mum's needs. The food is very good. The standard of care my mum receives is of a high calibre and cannot be faulted.

Reply from Home Manager at Dormy House

Thank you for your lovely feedback, Richard. All comments will be passed on to the team including our chef! Your mum is a joy to have with us at Dormy House. Thank you again for your positive review.


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Current Review Score: 9.3 (9.282)

Overview of Review Score

The Review Score of 9.3 (9.282) out of 10 for Dormy House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.282 for Dormy House is calculated as follows: ( (283 Excellents x 5) + (98 Goods x 4) + (38 Satisfactorys x 3) + (11 Poors x 2) + (31 Very Poors x 1) ) ÷ 461 Ratings = 4.282

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dormy House is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jul 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (2)

Carmela

Carmela Magbitang

Job Title: Home Manager

Originally from the Philippines, I am a nurse by profession, and I’ve been working in the care sector for about 15 years since I moved to the UK. I continually try to enhance my knowledge and skills as a nurse.


As a Home Manager, it gives me an opportunity to make a difference across the wider community. I was part of an NHS pilot project designed to reduce hospital admissions, not just in residential care but for any elderly person at home. It was a fascinating project, and I am proud to have been at the forefront of this initiative.


My daily responsibilities encompass ensuring excellent care delivery by my team, prioritising resident safety, and maintaining regulatory compliance. However, what truly resonates with me is the personal connection I foster with the residents. I prioritise spending meaningful time with them, integrating myself as a familiar presence rather than just an authority figure, ensuring their comfort and well-being. I sit next to them and find the time to check the whole home’s environment and work closely with my wonderful team here at Dormy. For me, caregiving is a heartfelt commitment to providing the level of care I would want for my own family.


Drawing from my upbringing in the Philippines, where intergenerational living is customary, I approach each resident as a cherished member of my own family, overseeing every aspect of their care with meticulous attention.


It is my aim at Dormy to create a joyful experience and happy environment for the residents and ensure the whole community is harmonious and happy. I will use my skills to create a culture where there is a happy, motivated, working environment for all.


Outside of work, I am immensely proud of my two grown-up daughters who have both been to university, one is a lawyer, and the other is a nurse. We enjoy family time and I like to keep fit and healthy and place an emphasis on self-care and wellbeing. This enables me to positively impact those around me.


I live in Reading, Berkshire, and after a short commute, I find solace in the tranquil surroundings of Dormy House, nestled amidst a picturesque golf course. I invite visitors to experience firsthand the exceptional care and unparalleled amenities we offer.


Liz

Liz Hockley

Job Title: Community Relations Manager

Everyone is on a unique journey, and I want them to feel supported throughout. Creating a positive and welcoming environment in our home is important to me. I love arranging in-home events, engaging with the community, building connections, and supporting other businesses and charities.