Dormy House

Ridgemount Road, Sunningdale, Ascot SL5 9RL
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9.3 85 Reviews
  • Dormy House, Ascot
Dormy House in Sunningdale provides the highest standards of residential, nursing and specialist dementia care for up to 88 elderly residents, including trial stays, short stays, convalescent care and long-term care for individuals or couples. The team at Dormy House will get to know your loved one well so they can anticipate their needs and help them to enjoy each day to the full.

When moving into Dormy House your loved one can continue to enjoy interests and hobbies as well as have the chance to try out new things. There is also the opportunity to make new friends, and many residents do exactly that when they move to this high-quality Berkshire care home.

The staff are highly trained to offer all residents the best standards of care. This includes specialist dementia training, meaning every team member understands the significance of the environment for residents living with dementia and the importance of taking part in activities that mean something to each person. The kitchen team are also highly trained to meet the needs of residents whilst offering a positive dining experience.

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Care Provided by Dormy House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 88 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Carmela Magbitang (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (88)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017

Funding & Fees Guide for Dormy House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650
    • Self-Funded Residential Dementia Care from £1,650
    • Self-Funded Nursing Care from £1,900
    • Self-Funded Nursing Dementia Care from £1,900
    • RESPITE Self-Funded Residential Care from £1,800
    • RESPITE Self-Funded Residential Dementia Care from £1,800
    • RESPITE Self-Funded Nursing Care from £1,900
    • RESPITE Self-Funded Nursing Dementia Care from £1,900
  • (these prices are only a guideline, please contact Dormy House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home operate an open visiting policy at Dormy House, where friends and family may visit at the times which are most convenient to them.


  • Parking

  • Parking is available at Dormy House


Dormy House Reviews (85)

Total of 85, showing 61-80
9.3

Dormy House has a Review Score of 9.3 (9.282) out of 10, based on 39 reviews in the last 2 years. Over all time Dormy House has 85 reviews.

Overall Experience

  • 54
  • 22
  • 5
  • 1
  • 3

Date Published

85
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30
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Review from Jim B (Son of Resident) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The change in Mum since coming into Dormy House has been fantastic! She is back to her old self because she is happy. The house is lovely, but it is the staff that make her life enjoyable ... they are really brilliant!

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Review from Alex H (Son of Resident) published on 3 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother moved into Dormy House in November last year. I have no transportation and a member of staff was kind enough to help me move her belongings. With staff this kind and generous I’m confident that she’s being well looked after. The place is really well looked after and the activities are engaging
and encourages her to get involved.

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Review from Steven H (Son of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been cared for by Dormy House for two years.
The carers have always been compassionate, supportive, gentle, encouraging, attentive and knowledgeable about my father's needs.
Personal care was always thorough, he was always clean-shaven and in clean clothes.
Three carers went above and
beyond. A personal thank you also to the managers, who always dealt with any concerns.

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Review from Lyn G (Wife of Resident) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care and love my husband received in the year he spent here was excellent. The staff were wonderful to him and to us, especially in the last few days of his life.
They really looked after us.

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Review from Jackie H (Daughter of Resident) published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A big thank you to all the carers and staff at Dormy House for taking great care of my mother during her last months of life.
The carers were always gentle, encouraging and supportive. Personal care was excellent, she was always in clean clothes and hygiene was always up to her high standard.
I would
personally like to thank one carer who had a special bond with my mother and was always able to ease her anxieties.
Also thanks to the managers for always listening and dealing with any worries or concerns.

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Review from N B (Daughter of Resident) published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The end of life care for my mother was beyond excellent. Her time spent at Dormy House meant that she was safe, well cared for and as happy as she could be.

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Review from E P (Daughter of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An extremely great team of nurses and carers at Dormy House, including receptionist and cleaners. Everyone was always happy to help My Mother was so well looked after by very compassionate people. As visitors to our Mother, Grandmother and Great Grandmother, we were also looked after well. A big thank
you to the Manager and her team. A very caring home.

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Review from Jane T (Daughter of Resident) published on 5 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother was transferred to Dormy House from a care home and was bedbound and unable to speak although alert and awake. She was nursed in bed. The care staff signed a form in her room to say they had visited her every half an hour. This was simply not the case as we sat with her for over an hour twice
a week and did not see any care staff during our visits, the staff were also unaware that we were visiting. In short, she could have been left alone for hours. The day she died, pneumonia had developed and I sat with her. The care staff told me that they had got her up that morning and gave her a shower and washed her hair. This has left me shocked and saddened to know that my mother's last day was spent being taken from her comfortable bed where she should have been washed and looked after with care and dignity. When I left my mother on her last day, care staff arrived to give her some dinner and I am not assured that they did not try and feed her. She died an hour later.

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Review from Ursula W (Stepdaughter of Resident) published on 8 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Step-Mother in Law arrived at Dormy House five years ago. She was immediately welcomed and felt at home with her beautiful room. She was very happy, wonderfully cared for and enjoyed activities, especially reading to the little children and helping the hairdresser. As she declined and died recently,
her care was loving and excellent in every way.

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Review from Steven (Friend of Resident) published on 6 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Dormy House for a few years now and is doing pretty well in the capable hands of the highly commendable staff. When I telephone to talk to Mum, I've realised since talking to the staff first, that they put a lot of effort into caring for the dementia patients, of which
my mother is a sufferer. Thank you to all those who work within this environment, which must be quite demanding at times.

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Review from Jenny A (Daughter of Resident) published on 12 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my gratitude to Dormy House for the support given to my Mother before her passing. I’m in no doubt that Mum spent her final months in the best place. The difference in her demeanour from being distressed after leaving hospital to nonstop smiling and contentment was clear.
There
was an obvious decline in her strength due to her incapacity however we could clearly see an improvement with the stimulation provided by other residents and staff members at the home. Staff at Dormy are incredible and always accommodating, genuinely caring and available at all times, we couldn’t ask for more especially in Mum's final week.
The care, extending beyond the line of duty was exceptional, absolutely nothing was too much trouble and I am extremely grateful. For this reason, I would like it to be known that I totally recommend the staff and high level of care without hesitation and wish to extend my gratitude to all the team at Dormy House. I could not have asked for more!

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Review from Gill T (Daughter of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I transferred my mum to Dormy House in September 2018 after a very bad 3 weeks at another home. She has been well looked after and has bounced back to life and her old self. I cannot thank the people of Dormy House enough for showing me that care/nursing homes can be lovely, caring and attentive to
the old.

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Review from Alan G (Son of Resident) published on 8 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although a relatively short stay, we could not have picked a better place for Mum and Dad to end their days together. Not only was the level of care and professionalism exceptional but the team were kind and compassionate, not just towards my parents but also in supporting the family through times of
sadness. We quickly developed a relationship of trust and good rapport with the management team and staff, so much so we were able to take a much needed holiday, safe in the knowledge that Mum and Dad were well cared for. My parents were always treated with respect and recognised as individuals with their own personalities, likes, dislikes, past lives and experiences. Having always taken great pride in their appearance this was ensured to the very end; it meant a lot to us seeing my Mum’s hair and clothes looking nice every day and wearing a touch of lipstick and her favourite perfume.
Dormy House is a special place with a special team, we thank you from the bottom of our hearts.

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Review from John Y (Father of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our first impression was very favourable as my son has been in Dormy just over a week.

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Review from P H (Wife of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely atmosphere which made me choose Dormy House. Staff are so caring and always willing to help. Very kind and nothing is too much trouble. Helped my husband settle in very quickly.

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Review from Harry G (Husband of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very content with the care shown to my wife and the skill of the staff.

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Review from Alison G (Daughter of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the level of care my mother receives from the staff at Dormy House, you can tell they love and care for her as much as I do.

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Review from M W (Wife of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff on my husband's unit are very caring. I feel there are not enough full-time staff in all units. Agency staff are not up to the standard required and there are too many at times.
I haven't been informed of any residents/family meetings for over six months.
I feel the management should meet
us more often to discuss as a group our thoughts or problems.
Also, there seems to be a lot of staff leaving and are not being replaced, putting a strain on existing staff.

Reply from Joanne Gullon, Home Manager at Dormy House

Thank you for taking the time to review Dormy House, we really appreciate your feedback and are very pleased that you have a positive impression of our team and the high-quality care they provide. At Dormy House we take great pride in ensuring we deliver high-quality care and facilities meeting all residents' requests and needs. It appears we have on this occasion sadly fallen short of our own high standards and apologise. To ensure we continually meet these standards we will be holding bi-monthly resident/family meetings. In addition, we regularly run recruitment campaigns to build our care team, thus ensuring they are able to provide person-centred care and spend valuable time with our residents, and we are pleased to confirm we have made robust improvements in this regard. Thank you again for sharing your thoughts with us as we always welcome the opportunity to improve. Our home manager ’s door is always open if you would like to discuss any element of your loved one's care.


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Review from Julian B (Son of Resident) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum got a room at Dormy on the 3rd Jan after being in hospital for 2 1/2 months. Her first week there, to us she made so much progress and was sitting up in a chair eating and drinking. Mum was enjoying being at Dormy. Mum had her hair done and was made to feel special again. We as a family joined her
for her birthday on Sunday and lunch, it was all brilliant, nothing was too much trouble. After this day mum went to sleep and did not wake up, she passed away on 19th Jan. Mum had an amazing two weeks in Dormy and as a family, we are so pleased with this, a shame could not be longer. Thank you so much xxx

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Review from M H (Son of Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dormy House has provided a truly caring environment for my 97year old mother in the last part of her life and for me to recuperate from hip replacement surgery.
It has enabled us to be together and all the staff have been sensitive to this. If there has been any downside, it would be the number of
agency staff employed, who do not always know how or what to do, or where help may be found. I am aware that Dormy House is undergoing considerable redevelopment but I have to say that on the top floor, all food arrives cold, presumably until the new kitchens are installed. Yet it is an excellent, caring sanctuary.

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Current Review Score: 9.3 (9.282)

Overview of Review Score

The Review Score of 9.3 (9.282) out of 10 for Dormy House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.282 for Dormy House is calculated as follows: ( (283 Excellents x 5) + (98 Goods x 4) + (38 Satisfactorys x 3) + (11 Poors x 2) + (31 Very Poors x 1) ) ÷ 461 Ratings = 4.282

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dormy House is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jul 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (2)

Carmela

Carmela Magbitang

Job Title: Home Manager

Originally from the Philippines, I am a nurse by profession, and I’ve been working in the care sector for about 15 years since I moved to the UK. I continually try to enhance my knowledge and skills as a nurse.


As a Home Manager, it gives me an opportunity to make a difference across the wider community. I was part of an NHS pilot project designed to reduce hospital admissions, not just in residential care but for any elderly person at home. It was a fascinating project, and I am proud to have been at the forefront of this initiative.


My daily responsibilities encompass ensuring excellent care delivery by my team, prioritising resident safety, and maintaining regulatory compliance. However, what truly resonates with me is the personal connection I foster with the residents. I prioritise spending meaningful time with them, integrating myself as a familiar presence rather than just an authority figure, ensuring their comfort and well-being. I sit next to them and find the time to check the whole home’s environment and work closely with my wonderful team here at Dormy. For me, caregiving is a heartfelt commitment to providing the level of care I would want for my own family.


Drawing from my upbringing in the Philippines, where intergenerational living is customary, I approach each resident as a cherished member of my own family, overseeing every aspect of their care with meticulous attention.


It is my aim at Dormy to create a joyful experience and happy environment for the residents and ensure the whole community is harmonious and happy. I will use my skills to create a culture where there is a happy, motivated, working environment for all.


Outside of work, I am immensely proud of my two grown-up daughters who have both been to university, one is a lawyer, and the other is a nurse. We enjoy family time and I like to keep fit and healthy and place an emphasis on self-care and wellbeing. This enables me to positively impact those around me.


I live in Reading, Berkshire, and after a short commute, I find solace in the tranquil surroundings of Dormy House, nestled amidst a picturesque golf course. I invite visitors to experience firsthand the exceptional care and unparalleled amenities we offer.


Liz

Liz Hockley

Job Title: Community Relations Manager

Everyone is on a unique journey, and I want them to feel supported throughout. Creating a positive and welcoming environment in our home is important to me. I love arranging in-home events, engaging with the community, building connections, and supporting other businesses and charities.