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Foxleigh Grove Nursing Home has a Review Score of 9.8 (9.800) out of 10, based on 17 reviews in the last 2 years. Over all time Foxleigh Grove Nursing Home has 42 reviews.
Review from S M (Son of Resident) published on 26 February 2025
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Reply from Gillian Aram, Administrator at Foxleigh Grove Nursing Home
Many thanks for your kind words. I will pass them onto the staff.
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Review from Shelia B (Daughter of Resident) published on 19 December 2024
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Reply from Gillian Aram, Administrator at Foxleigh Grove Nursing Home
Many thanks for your kind words. Your father is missed by all the staff.
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Review from D D (Son of Resident) published on 9 December 2024
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Review from Jane O (Daughter of Resident) published on 4 December 2024
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Reply from Gillian Aram, Administrator at Foxleigh Grove Nursing Home
Many thanks for your kind words, we are so glad we could make your mother's last year as comfortable and enjoyable as possible.
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Review from Jenny P (Daughter of Resident) published on 20 November 2024
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Reply from Gillian Aram, Administrator at Foxleigh Grove Nursing Home
Many thanks for your kind words, which I will pass onto the staff.
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Value for Money
Review from Karen M (Daughter of Resident) published on 12 September 2024
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Reply from Gillian Aram, Administrator at Foxleigh Grove Nursing Home
Thank you for your kind words, which I will pass onto the staff. We will miss her smiling face.
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Review from Garry J (Son of Resident) published on 4 September 2024
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Reply from Gillian Aram, Administrator at Foxleigh Grove Nursing Home
Thank you for your kind words, we are so pleased that your mother's last months were happy here. We will miss her.
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Value for Money
Review from Alison M (Daughter of Resident) published on 28 August 2024
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Reply from Gillian Aram, Administrator at Foxleigh Grove Nursing Home
Many thanks for your kind words which I will pass onto the staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gill T (Daughter of Resident) published on 21 August 2024
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Reply from Gillian Aram, Administrator at Foxleigh Grove Nursing Home
Thank you for your kind words, I am so glad we could make his final few months as comfortable as possible.
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Review from Sue P (Daughter of Resident) published on 13 May 2024
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Reply from Gillian Aram, Administrator at Foxleigh Grove Nursing Home
Thank you for your kind words which I will pass on to the staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michele F (Daughter-in-law of Resident) published on 17 April 2024
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Reply from Gillian Aram, Administrator at Foxleigh Grove Nursing Home
Many thanks for your kind words, which I shall pass on to the staff.
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Care / Support
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Treated with Dignity
Food & Drink
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Management
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Value for Money
Review from Tim L (Son of Resident) published on 12 April 2024
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Reply from Gillian Aram, Administrator at Foxleigh Grove Nursing Home
Many thanks for your review, I will pass your comments onto the staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gary C (Son of Resident) published on 24 January 2024
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Reply from Gillian Aram, Administrator at Foxleigh Grove Nursing Home
Thank you so much for your kind words, which I will share with the staff. Your father is always welcome for lunch any time!
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Review from D R (Sister of Resident) published on 21 August 2023
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Reply from Gillian Aram, Administrator at Foxleigh Grove Nursing Home
Many thanks for your review, I will pass on your comments to the staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Annie B (Daughter of Resident) published on 16 June 2023
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Reply from Gillian Aram, Administrator at Foxleigh Grove Nursing Home
Many thanks for your kind words, we were so pleased we could make your mother's final days peaceful.
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Review from M B (Daughter-in-law of Resident) published on 30 May 2023
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Reply from Gillian Aram, Administrator at Foxleigh Grove Nursing Home
Many thanks for your review, I will pass your comments on to the staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C W (Daughter of Resident) published on 19 April 2023
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Reply from Gillian Aram, Administrator at Foxleigh Grove Nursing Home
Thank you so much for your kind words. We are so pleased that your father is happy with us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Safety / Security
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Value for Money
Review from Penny C (Daughter of Resident) published on 22 February 2023
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Reply from Gillian Aram, Administrator at Foxleigh Grove Nursing Home
Thank you so much for your kind words. We are so pleased that your mother has settled in at Foxleigh Grove. I will pass your comments on to all the staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Management
Safety / Security
Rooms
Value for Money
Review from Iris B (Wife of Resident) published on 1 February 2023
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Reply from Gillian Aram, Administrator at Foxleigh Grove Nursing Home
Thank you for your kind words I will pass them onto the staff. We will miss him and seeing you when you came to visit.
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Care / Support
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Review from Sandra W (Daughter of Resident) published on 20 January 2023
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Reply from Gillian Aram, Administrator at Foxleigh Grove Nursing Home
I am so pleased we could help you. It was a pleasure to have your lovely mother stay with us.
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The Review Score of 9.8 (9.800) out of 10 for Foxleigh Grove Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.800 for Foxleigh Grove Nursing Home is calculated as follows: ( (161 Excellents x 5) + (38 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 200 Ratings = 4.8
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Foxleigh Grove Nursing Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Mar 2020
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