Harwood House

Spring Lane, Cookham Dean, Maidenhead SL6 6PW
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9.8 40 Reviews
  • Harwood House, Maidenhead
Harwood House Luxury Care is a highly praised 31 room care home with nursing in a beautiful property in Cookham Dean, Maidenhead, with magnificent views over Windsor and the Thames Valley. Their philosophy of luxury care colours everything they do, from the way the home looks and feels, to the way they organise the care they provide.

In 2010 Harwood House completed a ÂŁ2m development programme designed to create an environment that is regarded by all who see, work or live in it, as extraordinary. Everything from the fabric and furnishings, to the lighting and even the pictures on the walls has been selected to stimulate and create interest whilst offering the ultimate in home comfort.

A further £500,000 investment from 2018 to 2021 has created interior designed reception rooms, two new lifts, additional garden access and walkways and a new care-pod for safe visiting. All in all, Harwood House has been designed to increase the residents’ pleasure and sense of being at home.

The standard of care, activities and nutrition are vital factors in creating excellence in a nursing home and are equal to the exceptional quality of the home’s physical comfort. That’s why they’re committed to develop new ways of delivering care that puts the needs and wants of individual residents above any other consideration.

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Care Provided by Harwood House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Harwood House Ltd
  • Person in charge
  • Morag Forsyth (Matron Director)
  • Admission Criteria
    • No Smoking/ Vaping Policy
    • Ages 22+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (35)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021
    • Number of floors: 4

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome by appointment


  • Parking

  • Parking available on site


Harwood House Reviews (40)

Total of 40, showing 1-20
9.8

Harwood House has a Review Score of 9.8 (9.803) out of 10, based on 10 reviews in the last 2 years. Over all time Harwood House has 40 reviews.

Overall Experience

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Review from Mark P (Son of Resident) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were thrilled upon finding Harwood House only 3 miles from where my mother had lived for nearly 40 years and despite her misgivings she agreed to an initial one month stay recuperating from a hospital stay.
Within a week she was calling saying how much she enjoyed her room, the attention from staff
and the congeniality of other elder care persons - while also having the flexibility to still attend her church and some other social gatherings.
She stayed for I think 2-1/2 years before quickly going downhill and passing during Covid. The family cannot thank the staff enough for all they did to support her - and us - during this 2-1/2 year period. Our photos of celebrating her 94th birthday at Harwood House will be a memory for us all to cherish.
Thank you everyone.

Reply from Michael Fitch, Director at Harwood House

Thank you for taking the time to write a review and for your kind comments which provide great encouragement to all the staff and management at Harwood House. We are delighted that your mother enjoyed her room, the attention from staff and the congeniality of other elder care persons. We hope that you will continue to have wonderful memories of your mother and her time at Harwood House.


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Review from Gillian F (Respite Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very nice experience and the staff very helpful. I was only there for a short time but I really felt looked after.

Reply from Cindy Tabram, Assistant Manager at Harwood House

Thank you for your kind comments, and also for all the lovely compliments you paid everyone at Harwood House whilst you were a guest. It was a real pleasure to assist you, take care, Best wishes, Cindy Tabram


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Review from Andrew R (Son of Resident) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team at Harwood House were utterly amazing and we cannot thank them all enough for everything that they did for my father. Everyone was so kind and attentive and they all demonstrated such wonderful care looking after my father brilliantly. We cannot thank them enough, they were all superb.
If anyone is looking for a care home place for a loved one to go, you could not do better than Harwood House!

Reply from Michael Fitch, Director at Harwood House

The whole team at Harwood House appreciate your very kind comments. Every resident who we care for is special and we count it a privilege to have been trusted to care for your father.


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Review from Robert R (Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Harwood House, nurses, carers kitchen staff, etc. were extremely polite, helpful, and understanding.
I had a very nice comfortable room with a large window, shower room and TV. It was cleaned every day.
The food was excellent, varied with large helpings! The laundry service was very efficient.
I would recommend Harwood House to all my friends needing good care and attention.

Reply from Lucinda Tabram, Assistant Manager at Harwood House

Thank you so much for the lovely review following your stay with us at Harwood House. It was our pleasure and if you ever need support in the future, we will be here to help. Kindest regards - Assistant Manager.


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Review from T W (Son of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had the most excellent care at Harwood House. The staff are kind and caring. The home is beautiful, well maintained and managed and also feels homely.
The residents’ visitors can visit at anytime with no notice required - total transparency!
Residents are never bored as there are activity
coordinators on site every day. I would highly recommend Harwood House.

Reply from Michael Fitch, Director at Harwood House

Thank you for your wonderful review which is such an encouragement to all the team at Harwood House. It was a privilege to care for and befriend your father during his time with us. His warmth and generosity of spirit will long be remembered by everyone at Harwood House. He will be greatly missed.


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Review from S N (Son of Resident) published on 26 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a truly wonderful care home with nursing care if needed. A caring team who looks after the residents beyond compare. My mum was here for a couple of weeks; however, we felt that the care and love received was so good that Mum may stay a little while longer. The unseen staff, the backbone of
Harwood House, run everything efficiently together with the carers and nurses as a team effort. When leaving my mum after a visit, I always felt comfortable that Mum was in safe and capable hands being cared for, and no need to worry.
Always something going on during the day by the well-being team, keeping both mind and body stimulated.
A great place to stay if needed and I would feel happy staying here myself.

Reply from Lucinda Tabram, Assistant Manager at Harwood House

Thank you for the wonderful comments; it was truly a pleasure to look after your lovely Mum - we all loved her.
We greatly appreciate the feedback, and I will pass this on to the entire team here at Harwood House.
Kind regards


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Review from Lilian D (Wife of Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, who has advanced Parkinson's, stayed at Harwood House for just over a week for Respite Care whilst I went away for a break. He is quite disabled but had excellent care from all the nurses and care workers. He has a medication pump which was well-managed. He enjoyed his stay and all the various
activities, particularly the quizzes and the visit to a local gallery. His room was very light and comfortable. He was helped to walk around the lovely garden and supervised during his exercises. The various members of our family who came to visit were made welcome. Knowing that he was well looked after enabled me to enjoy my holiday. I can recommend it.

Reply from Lucinda Tabram, Assistant Manager at Harwood House

Thank you for your lovely comments and it was a pleasure to look after your husband.
It is always so rewarding that we can pass your nice review to our staff and it is wonderful to know we are making a difference,
Best wishes,
Cindy


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Review from E P (Daughter of Resident) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is currently in Harwood House and she says the staff are very attentive. She is there to recover after an injury. The team are professional, the food looks good and the environment is clean and comfortable with a well-tended garden to enjoy. I would recommend it.

Reply from Lucinda Tabram, Assistant Manager at Harwood House

Thank you for your review, it means a lot to the staff to receive good feedback and we really appreciate you taking the time to do this.
It was a pleasure to look after your mother and help her to get back on her feet, we wish her well, Kind regards.


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Review from Velda W (Daughter of Resident) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident for 14 months after a fall. The home was arranged by her Doctor at very short notice. From day one all the staff were first rate in both attitude and care. Mum had a large number of allergies, all of these were properly dealt with resulting in having no problems.
As daily visitors
our entire family were always made welcome, looked after and kept informed of any developments. When one of our son's flew in from Switzerland, as Grandma was nearing the end, the chef kindly made him breakfast as he had not eaten for 24 hours. This thoughtful attitude was reflected throughout the home from the most senior management to the, usually unseen, catering and cleaning staff. Highly recommended.

Reply from Lucinda Tabram, Assistant Manager at Harwood House

Dear Velda, thank you, it was a pleasure caring for both your Mum and the family.
And wonderful to get such a lovely review from you.
It was a privilege to know you all, and we are glad you felt welcomed and supported by the whole team, this is much appreciated and your kind review will be passed on to everyone.


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Review from Paul R (Civil Partner of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are consistently friendly to visitors and kind and caring to residents. This includes reception, the manager, the kitchen staff as well as the carers and activity providers. The atmosphere is welcoming and the premises well maintained. Cleanliness is faultless. The nursing staff are always
approachable and willing and able to answer questions regarding medical care. I have never had any reason to doubt that the best care is provided.

Reply from Lucinda Tabram, Assistant Manager at Harwood House

Thank you, and we appreciate your kind comments, it proves that what we do is so worthwhile and appreciated. We continue to try to be the best and to enhance the day to day lives of our Harwood family, their happiness, safety and care are always paramount to all of the team


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Review from L F (Daughter of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was a resident of Harwood House for two weeks respite care following a fall. He was very fragile following a short stay in hospital and struggling to cope due to fatigue, loss of mobility and concussion. We will forever be grateful to the team at Harwood House for the exemplary level of care
Dad received. As an independent soul, he preferred to stay in his room a majority of the time but there was no pressure on him to 'join in' and care was on hand to ensure he took medication, exercised and ate. Thankfully, and partially due to the excellent physio treatment arranged for him during his stay, his physical strength improved such that he could return to his home environment. Without doubt, it was the exceptional care and safe environment that enabled him to recuperate quickly. The whole team were fantastic and just so kind to my Dad ensuring he was monitored without smothering him. Everyone we spoke with was extremely responsive and helpful. Thank you.

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Review from Rahoul V (Son of Resident) published on 7 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has stayed in Harwood House three times this year for respite. Each time I've felt comforted by the staff and care that Harwood House provides Mum. Mum feels stimulated in the company of others and this has been beneficial to her mental health.
The care home is in lovely surroundings and has been
peaceful and quiet when I've visited. The food has been well prepared and Mum has enjoyed each one of her stays.
Thank you very much for your kind support and care.

Reply from Lucinda Tabram, Assistant Manager at Harwood House

Thank you very much for your review, it is greatly appreciated and we are glad that your mum enjoys the care and community of our nursing home, we strive to maintain high standards and also to ensure everyone is happy and safe, kind regards Cindy Tabram Deputy Manager


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Review from G R (Respite Resident) published on 22 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a week in hospital I came to Harewood House for a respite period, I enjoyed a ground floor room overlooking the garden with all the up to date facilities
The staff were very helpful, the food was excellent and nothing was too much trouble. I was relaxed and happy and soon responded to their
care.
After three weeks I was well enough to return home and manage on my own.
I should like to thank the matron and staff for all their help, I would have no hesitation in returning at any time.

Reply from Lucinda Tabram, Assistant Manager at Harwood House

Thank you for your kind words and it was a pleasure to look after you and get you back on your feet, we are here whenever you need our help, kindest regards from all the Team.


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Review from Jean E (Friend of Resident) published on 9 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We would like to express our thanks to all the staff of Harwood House for the love and care given to my friend in the time that he was with you. We were so very sorry to lose him but know that the great care that he was given and being in such lovely surroundings must have helped him to reach the great
age he did. Thank you all so much.

Reply from Michael Fitch, Director at Harwood House

On behalf of the all the staff of Harwood House thank you for taking the time to acknowledge the love and great care given to your friend in the time he was with us at Harwood House. We were delighted to look after him in our "lovely surroundings", helping him to reach the great age that he did.


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Review from Patsi H (Friend of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful nursing home in a beautiful setting. The staff are some of the most caring, loving people. The home is clean, well maintained and a cheerful place for all the residents. Anyone looking for somewhere for their loved ones should really consider Harwood House.

Reply from Michael Fitch, Director at Harwood House

Patsi Thank you your kind comments and taking the time to write a review. I am delighted that you found the team at Harwood House caring and loving and the beautiful property clean and well maintained. We believe that it is a special place and the residents are special people.


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Review from Anne R (Daughter of Resident) published on 21 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Harwood House Nursing home for just over 3 years.
It was a very difficult decision to make choosing the right home for her to spend her final years but once I had visited Harwood House I knew she would be very happy there.
The home has incredibly high standards and
always feels very homely.
My mother is very well cared for by delightful nursing staff and carers.
The well-being staff organise a variety of activities for the residents to participate in catering for physical needs, mental and social needs.
It has been extremely difficult for the well-being team with the lockdowns but they have risen to the challenge and been excellent organising video calls with family and friends.
The home has an excellent chef who caters for the residents individual dietary needs.
The admin staff send out regular updates of any changes in the home.

Reply from Michael Fitch, Director at Harwood House

Anne, Thank you for your kind words about the carers, nurses, well-being team, chef and the incredibly high standards the team maintains at Harwood House. We are encouraged that your mother has been happy at Harwood House.


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Review from John H (Son of Resident) published on 19 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

By 2017 it was clear that Mum, a feisty 90-year old with Alzheimer's, was no longer capable of looking after herself and the search began for a suitable care home. Harwood House appeared to be a cut above the others, and Mum became a resident.
Subsequent experience amply confirmed initial impressions:
a glorious location, large and comfortable communal rooms, excellent food, and social contact and activities to provide the stimulation that Mum needed. She came to think of Harwood House as 'my home'.
The staff deserve special praise - never too busy to talk about Mum's progress, right on top of the latest developments while keeping a clear perspective on Mum's long-term decline, and ensuring loving personal relations with residents. They kept the family in close touch during Mum's final weeks.
The management did their best to keep ahead of the unsatisfactory official guidance on Covid-19.
In sum: Expensive, but excellent - Mum could not have been better provided for in her final years.

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Review from Nik C (Grandson of Resident) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Harwood House is an exceptional care home. My grandmother has been in there now for 2 years and I cannot fault any aspect of the care home, its staff or its activities/services at all. The staff are wonderful and very attentive and caring and always available whenever needed for updates and information
on how Nan is doing. The services/activities provided are very engaging for Nan and the other residents. I know she is very happy and enjoying her time there and is being looked after with the utmost care and attention.

Reply from Lucinda Tabram, Assistant Manager at Harwood House

Thank you for your kind words Nik, we strive to do our best and make life enjoyable for our residents and their families


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Review from Nicole L (Daughter of Resident) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Because I live 12000km away it is great to know that my father is in the best of care. In the years he has been there the staff have been very stable. He is loved, entertained (despite Covid lockdowns) and looked after beautifully. While no one wants to be in a care home if you have to choose one for
a relative this is excellent.

Reply from Lucinda Tabram, Assistant Manager at Harwood House

Dear Nicole,
Thank you for your kind words it is our pleasure to care for your Dad, and I will pass your thoughts to the staff, your feedback is greatly appreciated.


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Review from Nicola S (Granddaughter of Resident) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be happier with the care that my grandfather receives, he has been at the home for years now and I have great peace of mind knowing how well he is cared for and catered for.
Harwood House is a beautiful home, the rooms are well equipped and have lovely views of the grounds. The staff are
wonderful and nothing is too much trouble.
I have been particularly impressed with the entertainment and enrichment program on offer, so much thought goes into ensuring every resident is looked after to the highest standard. Harwood House offers a premium level of care, with great attention to detail.
I would highly recommend Harwood House to friends and family.

Reply from Lucinda Tabram, Assistant Manager at Harwood House

Thank you, Nicola, we endeavour to ensure all our residents are happy, safe and have the best quality of life. Your comments are greatly appreciated


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Current Review Score: 9.8 (9.803)

Overview of Review Score

The Review Score of 9.8 (9.803) out of 10 for Harwood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.803 for Harwood House is calculated as follows: ( (94 Excellents x 5) + (23 Goods x 4) ) ÷ 117 Ratings = 4.803

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harwood House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Morag

Morag Forsyth

Job Title: Matron Director

Joined: 1989

Morag Forsyth, trained as an SRN (now known as Registered Nurses) in Glasgow. Moving south she joined the staff of Harwood House in December 1989. Today she is our Matron Director. Excellence in nursing is in her DNA; the comfort, safety and well-being of each resident is her priority. With a sense of humour, she cheerfully and efficiently keeps the show on the road supported by a very good team. Morag has seen the house and gardens transformed in the last fifteen years to be the safe and elegant home it is today.


Frequently Asked Questions about Harwood House

What types of Care is Harwood House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Harwood House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Harwood House have?

There are 35 Single Rooms.

What are the Facilities & Services at Harwood House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Harwood House to the centre of Maidenhead?

2.6 mile(s) as the crow flies, distance by road may be significantly further.