Harwood House

Spring Lane, Cookham Dean, Maidenhead SL6 6PW
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9.8 40 Reviews
  • Harwood House, Maidenhead
Harwood House Luxury Care is a highly praised 31 room care home with nursing in a beautiful property in Cookham Dean, Maidenhead, with magnificent views over Windsor and the Thames Valley. Their philosophy of luxury care colours everything they do, from the way the home looks and feels, to the way they organise the care they provide.

In 2010 Harwood House completed a £2m development programme designed to create an environment that is regarded by all who see, work or live in it, as extraordinary. Everything from the fabric and furnishings, to the lighting and even the pictures on the walls has been selected to stimulate and create interest whilst offering the ultimate in home comfort.

A further £500,000 investment from 2018 to 2021 has created interior designed reception rooms, two new lifts, additional garden access and walkways and a new care-pod for safe visiting. All in all, Harwood House has been designed to increase the residents’ pleasure and sense of being at home.

The standard of care, activities and nutrition are vital factors in creating excellence in a nursing home and are equal to the exceptional quality of the home’s physical comfort. That’s why they’re committed to develop new ways of delivering care that puts the needs and wants of individual residents above any other consideration.

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Care Provided by Harwood House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Harwood House Ltd
  • Person in charge
  • Morag Forsyth (Matron Director)
  • Admission Criteria
    • No Smoking/ Vaping Policy
    • Ages 22+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (35)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021
    • Number of floors: 4

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome by appointment


  • Parking

  • Parking available on site


Harwood House Reviews (40)

Total of 40, showing 21-40
9.8

Harwood House has a Review Score of 9.8 (9.803) out of 10, based on 10 reviews in the last 2 years. Over all time Harwood House has 40 reviews.

Overall Experience

  • 37
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Review from Janet R (Daughter of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from our initial enquiry we have been very impressed by Harwood House. I had been made aware of the place by a friend. We had a very quick response back to our request for a visit while looking for a place for my father - who had become very frail after several falls and consequent hospital stays.
We did visit two other places but Harwood House stood out. All of our questions were answered very satisfactorily and we decided on a ground floor room so that my father can look out on the garden as at home. He has only been in three weeks now but nothing has been too much trouble. The level of care in this time has been excellent. Any questions I have are quickly answered and things actioned where necessary. All the staff are very caring and friendly. Having my father settled there has certainly put my mind at rest as I know he is being well cared for.

Reply from Michael Fitch, Director at Harwood House

Dear Janet, thank you for taking the time to review Harwood House. It is lovely to hear that your father has settled well at Harwood House and is enjoying a ground floor room looking out at the garden as at home. It helps that your mind is at rest knowing he is being cared for with excellence. The staff and leadership team are always encouraged when our caring, friendly and responsive values are observed in action.


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Review from Derrick L (Resident) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was quite unwell when I arrived at the Harwood House from hospital. I soon realised the home was a clean, caring and loving home where the staff are both friendly and eager to do their best for you. Although we are still in lockdown the general atmosphere is happy and relaxed. The lovely grounds are
being groomed for the summer season and already look good. The facilities at Harwood House are able to cater for all our needs, medical or social. To summarise Harwood is a beautiful, efficiently run care home.

Reply from Michael Fitch, Director at Harwood House

Thank you, Derrick. We are delighted that you are enjoying our clean, caring and loving home and our friendly staff.


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Review from Kerry W (Stepdaughter of Resident) published on 11 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Step-Father has been a resident at Harwood House for the past four years, the staff are kind and considerate and he is looked after exceptionally well.
I would highly recommend it for anyone looking for a home from home for their loved ones.
The setting is beautiful, and the gardens are stunning,
with lovely views. The garden is very well looked after.
They have varied activities every day, tailored to the interests of the residents, and trips out when allowed.
All the meals are freshly cooked by the Chef who consults with the residents when menu planning.
I feel very reassured that my loved one is getting the best care.

Reply from Lucinda Tabram, Assistant Manager at Harwood House

Thank you for the lovely review, we endeavour to always make our Harwood family happy and well cared for.


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Review from Marcia G (Daughter of Resident) published on 15 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursing home is set in the most beautiful location. The rooms are very well equipped and cater for most nursing needs. The staff are very professional and are very willing and ready to talk to relatives at any time of day or night. They are all very kind and patient with the residents. Although
my relative was not at the nursing home for long I would not hesitate to recommend it.

Reply from Lucinda Tabram, Assistant Manager at Harwood House

Many thanks for your lovely comments, we try hard to make a difference to the lives of our Harwood Family.


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Review from Joanne W (Daughter of Resident) published on 14 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very unwell and required the exceptional care that Harwood House sensitively and professionally provided. My father needed to rest and recuperate and again sensitive and professional care was provided by Harwood House. During the period of lockdown in the UK, the residents were protected
and updates were provided to family and friends who could not visit their loved ones.
The staff, care provision, accommodation and daily activities - all in such a stunning setting - make Harwood House the first choice for care for our family.

Reply from Lucinda Tabram, Assistant Manager at Harwood House

Thank you for the lovely review of our home.


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Review from Jonathan F (Son of Resident) published on 12 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent the last two years of his life in the care of Harwood House. We had looked at a number of residential care homes before making our final decision - but we knew as soon as we visited Harwood that we had found his new home. Dad was suffering from the early stages of dementia and so the
transition from his home of 30 plus years could have been both difficult and painful but this was not the case. From the moment Dad arrived, he felt that he was "home from home" and our family all felt a tremendous sense of relief that Dad was safe and happy. Harwood House is a very special nursing home. There was always some activity or another, visits to local tourist attractions or boat trips on the Thames - the residents were as active as they wanted to be. But what stood out the most and what I was most impressed with was the staff - kind, courteous and respectful to everyone, all the time. Harwood House is a beautiful building but the staff make it a wonderful home.

Reply from Lucinda Tabram, Assistant Manager at Harwood House

Many thanks John for your wonderful review, it was a privilege to look after your dear father.


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Review from Katharine H (Sister of Resident) published on 11 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been in Harwood House for almost a year. Having visited the Home, I should like to say how impressed I have been with every aspect of it. The Home is situated in beautiful surroundings with immaculate and colourful gardens. Every thought is for the wellbeing of the residents. The rooms
are very well equipped and the public areas are excellent. Nothing is too much trouble for the staff who are most welcoming to the visitors. The menus have multiple choices so that all tastes are catered for.

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Review from Phyllis J (Friend of Resident) published on 9 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I first came across Harwood House a few years ago when a friend of mine needed end of life care. I was asked by her sister who lives 299 miles away to find a suitable place and I found Harwood House. Whilst the experience was sad, it was also calm and reassuring.
The kindness we felt then was amazing
not just to the patient but also to us. When, earlier this year, a friend needed long term care I had no doubt which care home I thought best but we also did look at others. Some I would not even take her into. No one could have known what a year of Covid 19 would mean to care homes but through all of this, it has always been fun to visit Harwood House whenever possible. The excellent en suite accommodation and the caring and efficient staff are welcoming and friendly. The food is great and the residents' tastes are individually catered for. The nursing care if required is kind and efficient. My friend has now been there for almost a year and neither she nor I have any regrets.

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Review from Patricia S (Daughter of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Harwood House for 6 years following a diagnosis of dementia. From the outset, we were extremely impressed with the building and grounds. Harwood is a large period property with modern extensions situated in an enviable position. The landscaped gardens with views to Windsor and
beyond are a real bonus. Many rooms have access to the terraces which was of great benefit to Mum when she was mobile. The friendly and helpful staff have always provided a high level of care tailored to her needs. Rooms are spacious and standards of cleanliness high. Despite Mum's decline in communication and mobility, she is included in appropriate activities. We were particularly impressed with the lengths staff went to when her 100th birthday had to be 'online' due to current restrictions. The kitchen produced a wonderful cake and her room looked beautiful. We would thoroughly recommend Harwood and are so pleased that a space was available for her when she needed to go into care.

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Review from Fiona B (Daughter of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Harwood House for well over 2 years. The staff are and have always been fantastic, caring, understanding and professional. They have such a positive outlook, know their residents very well and have a good sense of humour. The home has provided a variety of activities to cater
to the different interests of the residents, ranging from music, quizzes, creative art, visits from children and farms, and social and local history, to name a few. There is an excellent wellbeing team, who help Mum to look and feel her best. The management and nursing teams are always ready to listen and discuss any concerns that crop up. There is a very low turnover of staff.
Throughout this year the safety and health of the residents has been the most important factor; we have been able to see Mum whenever possible, which has been so appreciated, and I am looking forward to my Christmas visit. There is a wonderful calendar of events planned for December, as is the case for every month.

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Review from L D (Daughter of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care provided by staff to my mother who have adapted well to her changing needs (no mobility and vascular dementia) and are always kind, supportive and caring and talk to her. She is always lovely and clean and staff are patient when having to feed her and move her.
Wish occasionally
that she could be taken out other than just the garden but as my mother has to be hoisted and cannot really support herself in a wheelchair, this might be difficult.
Activities are therefore limited but she can observe.

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Review from David Y (Son of Resident) published on 5 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In March 2018 my mother’s home was rendered uninhabitable following a water leak from a burst pipe. At the same time, my mother suffered poor health as a result of an acute infection. My brother and I urgently needed help and when we called Harwood House our mother was assessed the same day and a room
was found for her within 24 hours. The reception she received was first class. The infection was quickly dealt with and after a few weeks she looked better than she had done for some considerable time. My mother initially wanted to be able to return home as soon as possible but she has now said that she is very happy at Harwood House and would like to stay. She feels comfortable, secure and well cared for. She also enjoys the social contact and the excellent activities programme.
My mother’s quality of life at Harwood House is considerably better now than it was when she was living alone in her own home.

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Review from Joanne B (Friend of Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love to come and see my friend. She always looks so happy and the girls are so kind and lovely with her. It's a lovely home and I always tell all my family I would put my mother in Harwood House if we need to. I know she would love it and I know she would be looked after, the staff are excellent and
management are the best.

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Review from B W (Regular Volunteer) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Harwood House on a regular basis and have done for over ten years. I have always been impressed by the very high standards and overall atmosphere that Harwood House is now the 'home' of the residents and that every need must be met on an individual basis.

Reply from Michael Fitch, Director at Harwood House

Thank you for your kind review and for visiting the residents of Harwood House, who call it Home, for over ten years. We are delighted you have continued to enjoy, indeed been impressed, with the very high standards and welcoming atmosphere at Harwood House.


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Review from Janice M (Daughter of Resident) published on 25 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The palliative care my mother received in the last days of her life was exceptional. It was a great comfort to me that she was looked after with such care. All the staff, without exception, were compassionate and concerned and at the same time efficient, calling for the doctor, providing her with medication
and looking after her physical needs to keep her clean and comfortable. They all went the extra mile to ease her passing after she had suffered two strokes which may have been caused by her cancer. We visited every day for a period of ten days at all different times and were welcomed, offered drinks and even hugged. The nurses and staff were always available to discuss how my mother was. On the day of her death, my sister and I were phoned as we all live over an hours drive away to come to the home and we were able to spend the last two hours of her life holding and talking to her until she peacefully just stopped breathing. Our grateful thanks to everyone involved in her care.

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Review from Maggie (Daughter of Resident) published on 11 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I regularly observe the delivery of outstanding care and genuine compassion towards the residents. The staff working at Harwood House 'make the difference', my experience is that they all contribute to the effective and safe environment that I trust my mother to be in. The staff tailor their approach
to the needs and or capacity of the resident they are assisting. I am aware that the majority of staff are long serving, this allows rapport and trust to be built, ensuring residents are comfortable with those staff caring for them. My mum's quality of life has improved substantially since taking up occupancy at Harwood House. I could not have asked for any better.

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Review from John (Nephew of Resident) published on 22 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I think Harwood House is very worth while including on a short list of care homes worthy of consideration. From the personal experience I have had in them caring for my Aunt and Uncle I would highly recommend the home. The level of care and general facilities are excellent, they really do have
the residents welfare at the core of what they do. Please go and see for your self.

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Review from Paul (Nephew of Resident) published on 14 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Harwood House is without doubt 'gracious living'. It does what it says on the tin and provides residents with a place they can call home. There is no better accolade than to hear your loved one say every time you see them or ring them... "I'm so happy here!" I only wished we lived nearer and could play
a more active roll in the life of the Home. It is a great relief that even though we live a distance away, we can totally rely on the staff to provide the best level of care and attention. Thank you.

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Review from Lisa L (Daughter of Resident) published on 17 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Harwood House has looked after mum for the last 18 months, showing her the upmost kindness, support and dignity. Everyone who works here is faultless with a few care workers going above and beyond to make mum feel at home. Mum has vascular dementia so life is full of challenges, but these are dealt
with in the most professional way. I couldn't recommend then enough. Thank you.

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Review from Sue H (Wife of Resident) published on 17 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home with nursing is like a 5 star hotel and the nursing care is 5 star plus! The attention, kindness, concern and professional approach is first class. The rooms are very homely and have beautiful views and outlook. Lovely gardens to enjoy, especially with friends and family. There are activities
going on every day, stimulating, creative and imaginative. Such a warm welcoming environment.

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Current Review Score: 9.8 (9.803)

Overview of Review Score

The Review Score of 9.8 (9.803) out of 10 for Harwood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.803 for Harwood House is calculated as follows: ( (94 Excellents x 5) + (23 Goods x 4) ) ÷ 117 Ratings = 4.803

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harwood House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Morag

Morag Forsyth

Job Title: Matron Director

Joined: 1989

Morag Forsyth, trained as an SRN (now known as Registered Nurses) in Glasgow. Moving south she joined the staff of Harwood House in December 1989. Today she is our Matron Director. Excellence in nursing is in her DNA; the comfort, safety and well-being of each resident is her priority. With a sense of humour, she cheerfully and efficiently keeps the show on the road supported by a very good team. Morag has seen the house and gardens transformed in the last fifteen years to be the safe and elegant home it is today.