Lynwood Care Home

Lynwood Court, Lynwood Village, Rise Road, Ascot SL5 0FG
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8.8 64 Reviews
  • Lynwood Care Home, Ascot
Lynwood Care Home in Sunninghill, Ascot is a purpose-built facility where people over 65 come for life-enhancing care.

The care centre enables 21st-century care while retaining long-established values of kindness and compassion.

Set in twenty acres of woodland and landscaped grounds, Lynwood Care Home is located next door to Lynwood Village, independent living retirement village for those over the age of sixty-five where the Therapy Centre is accessed through.

New - two new services: pre-bookable respite and rehabilitation care.

Respite care: Caring for someone at home can be very rewarding, however, it can also be extremely demanding. If needing a break or are planning a holiday, staff can provide a friendly, relaxed and safe home from home.

Please book residential or full nursing care. Pricing includes a private room with en-suite bathroom, nutritious meals, organised activities and entertainment.

Lynwood Care can also provide physiotherapy if required.

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Care Provided by Lynwood Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 102 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nicola Hall (Care Centre Manager)
  • Admission Criteria
    • NHS/LA/Self Funded Residents all accepted
    • Ages 65+
  • Room Information
    • Single Rooms (102)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (102)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2015
    • Last Refurbishment: 2015
    • Number of floors: 2

Funding & Fees Guide for Lynwood Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,450 – £1,850
    • Self-Funded Residential Dementia Care £1,450 – £1,850
    • Self-Funded Nursing Care £1,800 – £2,035
    • Self-Funded Nursing Dementia Care £1,800 – £2,035
    • RESPITE Self-Funded Residential Care £1,450 – £1,850
    • RESPITE Self-Funded Residential Dementia Care £1,450 – £1,850
    • RESPITE Self-Funded Nursing Care £1,850 – £2,035
    • RESPITE Self-Funded Nursing Dementia Care £1,850 – £2,035

  • Our fees are a guide only, as each resident will have a personal needs assessment and their fee rate will be based on this need.
  • (these prices are only a guideline, please contact Lynwood Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Families friends welcome to visit at anytime. Visitors asked to sign in and out at reception. Visitors welcome to join in with activities.


  • Parking

  • Free parking is available outside the main reception and provision for disabled parking. Parking is restricted to marked bays only.


Lynwood Care Home Reviews (64)

Total of 64, showing 1-20
8.8

Lynwood Care Home has a Review Score of 8.8 (8.843) out of 10, based on 12 reviews in the last 2 years. Over all time Lynwood Care Home has 64 reviews.

Overall Experience

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  • 9
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Date Published

64
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Review from A L (Son of Resident) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Cold and not welcome feeling. Ward is clinical and homely warm, and functional.
Staff are good and kind but restrictions are on them from Management.
The Management team is less than functional and doesn't care or try to accommodate the needs of the patient. Badly managed by a cold team that doesn't
listen to the family or the patient. Would never recommend this Care facility.

Reply from Anna Burke, Marketing Manager at Lynwood Care Home

Thank you for taking the time to provide a review for Lynwood Care Home. I'm sorry that your experience has not been positive. If you would like to discuss this matter in more detail our Head of Care Services would welcome the opportunity to speak to you and understand how we could improve. She can be contacted through the main reception number.


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Review from Geoffrey W (Husband of Resident) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first visit to Lynwood Care Home was an easy decision to make and I would not have to visit other care homes. Management greeted me well and showed me around the building which was perfect for my wife's care, and very clean. The rooms and bathroom were perfect. I was impressed with the visitor's
rooms which are very private. The staff are very caring and well trained, My wife is very happy with her care.

Reply from Nicola Hall, Care Centre Manager at Lynwood Care Home

Thank you for your positive feedback, it was our privilege to care for your wife and family.


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Review from Rosemary S (Wife of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has some challenging behaviour but the care teams have been exemplary in their handling of him. From personal to clinical care he could not have had better. Including his social mores of playing the guitar, albeit airplay! Thank you everyone.

Reply from Nicola Hall, Care Centre Manager at Lynwood Care Home

Thank you for your positive feedback, it is our privilege to care for your husband.


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Review from Vaughan L (Son of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lynwood's care for Mum was always good. The staff dealt with Mum's care in a professional manner. They showed her respect and love. They met her physical needs and within the time allowed to them, also her mental, emotional and spiritual needs. Some of the long-term staff became her 'friends and family'
for which both she and I were grateful. They were also always kind and welcoming to my dad when he visited Mum. He became an 'honorary' resident - cups of tea and a plate of food always available for him, and staff looking after him as he became increasingly forgetful and confused.
My only criticism of Lynwood is the admin. At times the admin at Lynwood was rather chaotic, leading to confusion and requiring us to expend too much time chasing and checking bills etc.

Reply from Nicola Hall, Care Centre Manager at Lynwood Care Home

Thank you for your feedback, I know the team cared very much for your mum and looked forward to your dad visiting too, he was indeed part of the family too. Thank you for raising your concern about the facility of invoicing, I will review and discuss this with the financial team.


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Review from Stephen H (Husband of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with care provided to my wife who has stage 4 Alzheimer’s keeping her safe and well fed, something in the end I could not provide without compromising my own health.
Think there could be a bit more activity.

Reply from Nicola Hall, Care Centre Manager at Lynwood Care Home

Thank you for taking the time to review the care home, we very much appreciate your feedback.


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Review from I W (Son of Resident) published on 4 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The majority of the care staff are very good and very caring, some of the management team seem distant to the staff and could be more proactive with them. Generally the care being received is good, again attention to detail such as drinks left within reach of the resident and keeping the residents covered
up to assist their dignity. I know people move about and lose their blankets but regular checking would avoid embarrassment for visitors and residents.

Reply from Nicola Hall, Care Centre Manager at Lynwood Care Home

Thank you for your feedback, we very much appreciate it.


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Review from Karen S (Sister of Resident) published on 4 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care facility is excellent. My brother has been there for 3 years and the carers are wonderful. He is presently in the Dove Ward as he has advanced dementia at the age of just 72.
I see consideration from all at Dove and before in Robin. The receptionists are welcoming.
I could not be happier
and recommend Lynwood for peace of mind.

Reply from Nicola Hall, Care Centre Manager at Lynwood Care Home

Thank you for taking the time to review our care home, it is our privilege to care for your brother.


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Review from Dennis C (Son of Resident) published on 4 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff and managers at Lynnwood to be very caring and extremely professional. My mum has been there since it was opened many years ago and considers it her home and is very happy there. She wouldn't want to go anywhere else.

Reply from Nicola Hall, Care Centre Manager at Lynwood Care Home

Thank you, Dennis, it is our privilege to care for your mum.


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Review from R F (Respite Resident) assisted by family/friend published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have just had another excellent two-week stay at Lynwood CareHome. The staff are consistently welcoming and friendly. I was also very pleased to be helped to access physiotherapy sessions each week, the carers making sure I was showered and breakfast in good time.


My wife was also made very welcome

when she visited me. She was very relieved that the staff were careful to put my hand and leg splints for my afternoon sleep as well as overnight. I enjoyed the good quality food and the options available. My room was spacious enough for me to access both the French window and the desk in my electric wheelchair.

Reply from Nicola Hall, Care Centre Manager at Lynwood Care Home

Thank you for your feedback, it was our privilege to welcome you back to Lynwood.


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Review from Jane W (Daughter of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Lynwood for the past 4 years. We (the children) are always informed of any changes to her health, medication, etc. The care, dedication, kindness, and attention to detail shown by all the staff is truly humbling. We know that they care deeply for Mum and are always bright and cheerful.
We have recommended Lynwood to many of Mum's friends and families because of our experience. It's a 100% recommendation!

Reply from Nicola Hall, Care Centre Manager at Lynwood Care Home

Thank you for sharing your experience of our home, we are privileged to care for your mum and your wider family.


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Review from Louise P (Daughter of Resident) published on 26 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff are amazing and dedicated to caring for the residents.
Families are always welcomed with a smile and a hello.
I visit my dad frequently, if we have any questions the care workers always answer and put our minds at ease

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Review from K R (Daughter of Resident) published on 26 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Lynwood Care Home for four years and seems very content. Whenever I visit, she is always clean and well presented and the staff are very welcoming and helpful.
My mother moved into one of the houses for residents with dementia two years ago, and, although virtually bed-bound now,
her carers still try to chat to her and find her sense of humour.
Overall I’m very pleased with the help and care my mother receives.

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Review from Angela H (Friend of Resident) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited the resident in her new home and was impressed at how welcoming it felt from the receptionist to the care workers. The visiting room was clean and you could see that all safety measures were being taken to keep everyone safe in this current climate. To cap it all my friend said that the staff
were treating her well and looking after her. That alone made me feel relaxed.
Thank you keep up the good work.

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Review from Diane D (Daughter of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had respite care at Lynwood Care Centre for 1 month when she was discharged from hospital. We received a very warm welcome from the start and all of the staff could not have been more helpful. The nursing and care staff treated my Mum with kindness, respect and dignity. They quickly got to know
her likes and dislikes ensuring, for instance, that she was able to sit in her preferred area in front of the window. The excellent health care resulted in a quick recovery which enabled her to return to her own home. My Mum has dementia which has resulted in her being unable to enjoy previous activities however, she thoroughly enjoyed the excellent food including lovely roast dinners and homemade cake at teatime. The managers were incredibly helpful regarding Mum's discharge from hospital and leaving date to coincide with support at home. The receptionists always gave me a warm greeting when I arrived, were helpful and informative and personally took Mum her daily newspaper. I would highly recommend it.

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Review from A N (Husband of Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Lynwood Care Centre have very poor interim management. Ignorant and needs training on how to listen! Not well respected in house, how this person has been employed I will never understand. Lynwood care staff are excellent, shame the interim management is not up to the same standard.

Reply from Anna Burke, Marketing Manager at Lynwood Care Home

Thank you for taking the time to submit this review and we’re sorry you had an upsetting experience. In this instance, our interim manager was carrying out her responsibilities, ensuring visits stay within the allocated times. The reason we have to be strict with visiting times is to ensure all visitors get their full time allocated – if one visit over-runs, it affects those who are booked in next which is unfair.
The interim manager mentioned is an experienced care home manager and highly regarded by her team and the wider organisation. Over the past year, she has worked hard to manage the care home, keeping our residents and staff safe through the pandemic.
Please accept our apologies for any upset caused, but hopefully, this response has clarified why our care home managers have to stick to the visiting procedures that have been put in place for the benefit of all.


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Review from Rosemary Q (Daughter of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home.
Highly recommended.
Amazing facilities and great all-round care.

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Review from Angela M -T (Wife of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unexpected and out of the blue my husband had to go into a care home at only 59 years old and I’m so glad it was Lynwood. He is in Kingfisher House and I can’t express how the nurses and, especially, the carers are looking after him all with the back up of management. My husband wants for nothing and
with covid 19 going on everything is in place from the moment you enter the building. Well done to you all. If I ever need 24-hour care,I will make sure I come here with this excellent bunch of people keeping everybody safe.

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Review from M F (Son of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mourning is private, grieving is pain, feeling the sorrow over and over again.
Losing someone close just cuts so deep, waking at night because you just can't sleep.
No one can tell you when it's time to move on, when your flowers will dry or tears have all gone.
But face it we must and hold our
heads high, smile and wave and try not to cry, together with a care home that can do no wrong, think of the good times and remain forever strong, so sing from the rooftops and relight the flame. If you want the best, Lynwood is the name!

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Review from Juliet B (Daughter of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Lynwood Care Home. My mother has been a resident since September 2019, and whilst she has complex care needs, she seems happy. The staff are amazing with Mum; kind and caring despite a challenging situation. They always try their best, and we are very grateful, even more son in these
Covid times.

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Review from G C (Wife of Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is receiving end of life care and I could not have wished for better. Everyone has been so very kind to him and allowed me to visit each day and given me so much support. A lovely nursing home!

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Current Review Score: 8.8 (8.843)

Overview of Review Score

The Review Score of 8.8 (8.843) out of 10 for Lynwood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.353 for Lynwood Care Home is calculated as follows: ( (90 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (12 Very Poors x 1) ) ÷ 136 Ratings = 4.353

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.49 Points relating to the number of positive Reviews for Lynwood Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4. 10 Positive Reviews ÷ 20.4 = 0.49

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

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Nicola Hall

Job Title: Registered Manager

Joined: 2007

Nicola is the Care Centre Manager at Lynwood, having joined in 2007, as an administrator, and was promoted to manage our northeast care home in 2013. During her time at Birch Hill Care Home, Nicola achieved an outstanding rating with CQC during her last inspection in 2019.


Nicola transferred to Lynwood in 2021 and since joining has reviewed how we provide care to our residents and recently launched our Best Life Model of care.


A quote from Nicola


"Since joining the team at Lynwood, it has been my focus to deliver our Best Life Model of Care which we successfully launched in December 2023, my team are now focused on providing person-centred care to our residents and I look forward to continuing to support and improve our quality of care here at Lynwood"


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Mihail Gafincu

Job Title: Head of Clinical Care

Joined: 2023

Lynwood is a great environment for delivering care. What I like about it is how it’s structured into units, or as we call them ‘houses’, of 15 people. To me, it’s the ideal environment to enable us to care for people in a person-centred way and it’s one of the main reasons I wanted to work for Lynwood. Another thing that attracted me to Lynwood is the Best Lives Model of Care, which allows nursing staff plenty of time with residents, so we can use our clinical skills to the fullest extent. It means we have enough time to spend with each resident to ensure they are well cared for and that their needs are being met.


“I also like the fact that Ben is a charity because I know that we’re focused on delivering good care rather than on making money. The staff here are passionate about care and they have really good relationships with the residents in each house.


“Another thing I like about Lynwood is the space. It looks big when you first get here – it is a big building - but I like the fact that there is enough space to do activities, meet with families and visitors as well as provide care. It’s also a very homely environment. When you walk into each house, it’s very relaxed, everyone’s happy, it really is home from home. Residents tell me that they feel at home here and that they feel safe, which is exactly what you want people to feel when they are living in a care home.


“I think the Best Lives Model will help us deliver an exceptional level of care because we are training our carers to a much higher standard than in many other care homes. They acquire nursing skills and other training which means the level of care they deliver is truly exceptional. I believe this model, where nurses deliver their clinical care throughout the care home – not just to people who are in nursing care units – is the future of care and will adopted by other operators when they realise the impact it has on care quality.


“Lynwood is special because of the way it feels here, it’s got a great atmosphere. It’s also unique in the way it supports the staff, it’s the first time I’ve seen this in a care home; very few organisations offer that level of support. Staff are listened to, they are supported throughout the ups and downs, and there is always someone there for them to talk to."


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Dawn Brown

Job Title: Head of Person Centred Care

Joined: 2003

I have worked at Lynwood since 2003, I joined initially as part of the care team, supporting our residents and relatives on a day-to-day basis and I was promoted to a house leader in 2015, in this role I managed a residential dementia house and it was my responsibility to ensure that a person-centred approach to dementia care was provided.


In 2021 I joined the management team in my current role of Head of Person Centred Care. Working alongside the Head of Clinical Care, I manage Dove, Kingfisher, Nightingale and Heron Houses, I support the residents and relatives to ensure our residents can live their best lives whilst in our care, whilst also ensuring that our staff team are supported in their role.


Frequently Asked Questions about Lynwood Care Home

What types of Care is Lynwood Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lynwood Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Lynwood Care Home have?

There are 102 Single Rooms.

What are the Facilities & Services at Lynwood Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lynwood Care Home to the centre of Ascot?

1.3 mile(s) as the crow flies, distance by road may be significantly further.