Our fees are a guide only, as each resident will have a personal needs assessment and their fee rate will be based on this need.
Families friends welcome to visit at anytime. Visitors asked to sign in and out at reception. Visitors welcome to join in with activities.
Free parking is available outside the main reception and provision for disabled parking. Parking is restricted to marked bays only.
Lynwood Care Home has a Review Score of 8.8 (8.843) out of 10, based on 12 reviews in the last 2 years. Over all time Lynwood Care Home has 64 reviews.
Review from Charmian D (Wife of Resident) published on 21 May 2019
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5.0 out of 5
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Review from Barbara B (Daughter of Resident) published on 8 October 2018
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5.0 out of 5
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Review from Helen K (Daughter of Resident) published on 15 August 2018
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5.0 out of 5
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Review from Nigel M (Son of Resident) published on 3 August 2018
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5.0 out of 5
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Review from Geraldine B (Respite Resident) published on 19 June 2018
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5.0 out of 5
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Review from Heather N (Daughter of Resident) published on 19 June 2018
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Overall Experience
5.0 out of 5
Dad lived and died with dignity, safety and love. The staff collaborated with Dad, the family and the GP to enable him to stay with them and have the freedom to make his own choices.
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Review from John D (Husband of Resident) published on 31 May 2018
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5.0 out of 5
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Review from Angela C (Daughter of Resident) published on 31 May 2018
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5.0 out of 5
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Review from B S (Daughter of Resident) published on 17 May 2018
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5.0 out of 5
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Review from C C (Daughter of Resident) published on 9 May 2018
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5.0 out of 5
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Review from Lesley S (Wife of Resident) published on 30 April 2018
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5.0 out of 5
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Review from Gillian S (Wife of Resident) published on 26 April 2018
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5.0 out of 5
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Review from P K (Son of Resident) published on 25 April 2018
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5.0 out of 5
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Review from Alison D (Daughter of Resident) published on 17 April 2018
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5.0 out of 5
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Review from David S (Son of Resident) published on 24 January 2018
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4.0 out of 5
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Review from Helen M (Daughter of Resident) published on 24 January 2018
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4.0 out of 5
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Review from Laura C (Daughter of Resident) published on 19 January 2018
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5.0 out of 5
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Review from Jonathan H (Son of Resident) published on 17 January 2018
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5.0 out of 5
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Review from J D (Wife of Resident) published on 16 January 2018
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Overall Experience
5.0 out of 5
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Review from Imme D (Wife of Resident) published on 4 January 2018
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5.0 out of 5
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The Review Score of 8.8 (8.843) out of 10 for Lynwood Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.353 for Lynwood Care Home is calculated as follows: ( (90 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (12 Very Poors x 1) ) ÷ 136 Ratings = 4.353
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.49 Points relating to the number of positive Reviews for Lynwood Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4. 10 Positive Reviews ÷ 20.4 = 0.49
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 May 2018
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Job Title: Registered Manager
Joined: 2007
Nicola is the Care Centre Manager at Lynwood, having joined in 2007, as an administrator, and was promoted to manage our northeast care home in 2013. During her time at Birch Hill Care Home, Nicola achieved an outstanding rating with CQC during her last inspection in 2019.
Nicola transferred to Lynwood in 2021 and since joining has reviewed how we provide care to our residents and recently launched our Best Life Model of care.
A quote from Nicola
"Since joining the team at Lynwood, it has been my focus to deliver our Best Life Model of Care which we successfully launched in December 2023, my team are now focused on providing person-centred care to our residents and I look forward to continuing to support and improve our quality of care here at Lynwood"
Job Title: Head of Clinical Care
Joined: 2023
Lynwood is a great environment for delivering care. What I like about it is how it’s structured into units, or as we call them ‘houses’, of 15 people. To me, it’s the ideal environment to enable us to care for people in a person-centred way and it’s one of the main reasons I wanted to work for Lynwood. Another thing that attracted me to Lynwood is the Best Lives Model of Care, which allows nursing staff plenty of time with residents, so we can use our clinical skills to the fullest extent. It means we have enough time to spend with each resident to ensure they are well cared for and that their needs are being met.
“I also like the fact that Ben is a charity because I know that we’re focused on delivering good care rather than on making money. The staff here are passionate about care and they have really good relationships with the residents in each house.
“Another thing I like about Lynwood is the space. It looks big when you first get here – it is a big building - but I like the fact that there is enough space to do activities, meet with families and visitors as well as provide care. It’s also a very homely environment. When you walk into each house, it’s very relaxed, everyone’s happy, it really is home from home. Residents tell me that they feel at home here and that they feel safe, which is exactly what you want people to feel when they are living in a care home.
“I think the Best Lives Model will help us deliver an exceptional level of care because we are training our carers to a much higher standard than in many other care homes. They acquire nursing skills and other training which means the level of care they deliver is truly exceptional. I believe this model, where nurses deliver their clinical care throughout the care home – not just to people who are in nursing care units – is the future of care and will adopted by other operators when they realise the impact it has on care quality.
“Lynwood is special because of the way it feels here, it’s got a great atmosphere. It’s also unique in the way it supports the staff, it’s the first time I’ve seen this in a care home; very few organisations offer that level of support. Staff are listened to, they are supported throughout the ups and downs, and there is always someone there for them to talk to."
Job Title: Head of Person Centred Care
Joined: 2003
I have worked at Lynwood since 2003, I joined initially as part of the care team, supporting our residents and relatives on a day-to-day basis and I was promoted to a house leader in 2015, in this role I managed a residential dementia house and it was my responsibility to ensure that a person-centred approach to dementia care was provided.
In 2021 I joined the management team in my current role of Head of Person Centred Care. Working alongside the Head of Clinical Care, I manage Dove, Kingfisher, Nightingale and Heron Houses, I support the residents and relatives to ensure our residents can live their best lives whilst in our care, whilst also ensuring that our staff team are supported in their role.
