The Manor

Church Road, Old Windsor, Windsor SL4 2JW
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9.7 41 Reviews
  • The Manor, Windsor
The Manor is a premier non-profit care home with nursing services in Windsor. Set over six acres of landscaped grounds by the River Thames, the home was purpose-built in 2007, ensuring that residents are equipped with modern and accessible facilities and living spaces.

At The Manor, the team understands that selecting a care home can be daunting, and they work with families every day to make this transition smoother. It begins with a 6-week no-obligation trial, allowing you to experience The Manor before making a long-term commitment. As a charity, the home prioritises people over profits and its unique Home for Life Commitment ensures that you will never be asked to leave due to personal funds depleting.

When you join The Manor family, you receive 24/7 specialised residential, dementia, and nursing care along with:

Peace of mind with Greensleeves Care's Home for Life Commitment
Six acres of beautiful landscaped grounds by the Thames
Lovely bedrooms with en-suite wet rooms
Comfortable and inviting communal spaces
A thoughtful program of activities
Appetising meals prepared daily on-site

Call the team today to discuss your needs and arrange a visit.

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Care Provided by The Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Tracey Davies (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (58)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £2,170 – £2,405
    • Self-Funded Residential Dementia Care £2,170 – £2,405
    • Self-Funded Nursing Care £2,170 – £2,405
    • Self-Funded Nursing Dementia Care £2,170 – £2,405
    • RESPITE Self-Funded Residential Care £2,170 – £2,405
    • RESPITE Self-Funded Residential Dementia Care £2,170 – £2,450
    • RESPITE Self-Funded Nursing Care £2,170 – £2,450
    • RESPITE Self-Funded Nursing Dementia Care £2,170 – £2,450

  • Updated March 2024. Exact fees depend on the specific care requirements of each individual following assessment.
  • (these prices are only a guideline, please contact The Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Any Time


  • Parking

  • On Site Parking


The Manor Reviews (41)

Total of 41, showing 1-20
9.7

The Manor has a Review Score of 9.7 (9.677) out of 10, based on 34 reviews in the last 2 years. Over all time The Manor has 41 reviews.

Overall Experience

  • 33
  • 7
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  • 1

Date Published

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Review from D H (Daughter of Resident) published on 14 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father was resident at The Manor Care Home until he recently passed away. For those 3 years he has always been treated with kindness, care and dignity. Thank you to all the lovely staff for looking after him.

Reply from Tracey Davies, Home Manager at The Manor

Thank you so much for your review, I am pleased you are happy with the care your father recieved.


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Review from P S (Son of Resident) published on 14 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Mum roughly monthly and it is apparent that all of the staff, regardless of role, treat the residents with kindness, friendship and dignity but also recognise me on every visit and this all helps build up that sense of community in the home. Recently, we were able to use a reserved room for
a special family event with Mum and organise some lovely food provided from the kitchen and which contributed to a lovely afternoon which Mum really enjoyed. The ambience of The Manor has always been very high and with their lovely grounds there is much to enjoy outside with Mum when I visit with the warmer months approaching. Mum has recently referred to The Manor as 'home' and that says a lot about the standards and quality of care provided.

Reply from Tracey Davies, Home Manager at The Manor

Thank you so much for your lovely review. We are all pleased that your mum is very happy here.


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Review from Michael A (Son of Resident) published on 11 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been resident in The Manor for four years and has advanced dementia. She can be quite challenging but is looked after with care, compassion and in a dignified fashion. The Manor was recommended by a healthcare professional and I am satisfied that the advice about the home was correct.
I am happy to recommend the Manor to others.

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Review from Pam K (Daughter of Resident) published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thanks four staff members in particular enough for caring for Mum. They are all wonderful in their own way. One of these staff members is so caring and Mum loves her. Mum thinks another one of these staff members should be a doctor. Another one of these staff members is calm and nothing flusters
him. The other one of these staff members brings happiness to every day, all in a challenging time when the home is being renovated. I thank them from the bottom of my heart.

Reply from Tracey Davies, Home Manager at The Manor

Thank you so much for your lovely review. I am so pleased that your mum is happy with the care she is receiving. We really appreciate you taking the time to review us.


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Review from C A (Son of Resident) published on 28 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident of The Manor care home for a couple of years and seems to be relaxed and happy with his accommodation. As a family we are pleased to find such a nice place for him to reside locally.

Reply from Tracey Davies, Home Manager at The Manor

Thank you for your lovely review. I am so pleased you are happy with The Manor and the team.


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Review from N S (Son of Resident) published on 27 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been at The Manor for over three years now. Overall we feel this is well looked after and we are very grateful of the care he receives. Activities are in abundance and there is always a smiling face at The Manor. Recently refurbishment works have been completed and the disruption has been
managed well. Thank you very much!

Reply from Tracey Davies, Home Manager at The Manor

Thank you so much for your reply. I really appreciate that you feel we have managed the refurbishment well. We do our utmost to keep the disruption to a minimal for our residents. Thank you


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Review from David F (Son-in-law of Resident) published on 26 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided by The Manor Care Home was of a high standard and carried out by professional staff who were caring and friendly. The home provided varied activities and trips as well as functions to include all outside family members. Food was of a high standard and would be varied to appeal to individuals'
taste. A well-run home with friendly and caring staff.

Reply from Tracey Davies, Home Manager at The Manor

Thank you so much for your lovely compliment. We are so pleased that your relative is happy in our care.


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Review from L F (Daughter of Resident) published on 24 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A My Lovely care home in beautiful grounds. My mum was well cared for and treated with dignity by the wonderful carers and nurses. My mum could be difficult but the staff always treated her kindly with a smile on their face. The rooms are kept clean and have recently had an update. The food is amazing
and if any resident is a bit fussy they will go over and beyond to make the person happy. Entertainment is brilliant.

Reply from Tracey Davies, Home Manager at The Manor

Thank you so much for your lovely review. I am so pleased you were happy with the care mum received.


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Review from Heather T (Daughter of Resident) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum sadly passed away on 3rd January 2025 aged 94. She has lived and been cared for at The Manor for the past 3.5 years. All of the staff have been kind, polite, caring, respectful and understanding and have always treated our mum with the utmost dignity. There are weekly activities including bingo,
games, quizzes, animals visiting, singers, painting etc. They go on outings to the garden centre and are often out for walks or in the garden (weather permitting). The Manor is set in the most beautiful open grounds and garden. In the summer they have a BarBQ with a singer and raffle. They also have a wonderful Christmas Party. The rooms are spacious, en suite and most are recently refurbished. The food is exceptional, with a daily varied menu. We cannot recommend The Manor highly enough. The care our mum has received has been exceptional and we are so grateful to all of the wonderful carers and nurses who have looked after her and us over this time, thankyou.

Reply from Tracey Davies, Home Manager at The Manor

Dear Heather Thank you so much for taking the time to write such a lovely review. It was an absolute pleasure to look after your mum, she was such a character and is missed greatly by us all.


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Review from Sarah S (Daughter of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family the whole experience has been great, having to select a home for dad was dauntin, he was unwell in hospital and could not go home. Dad is 9 months in now and loves it "like being on holiday" his words. The good is excellent the entertainment is great and a wonderful Christmas party took
place on the 20th December! Great care staff.

Reply from Tracey Davies, Home Manager at The Manor

Thank you for you kind words, we are all so pleased that your dad is happy here at The Manor.


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Review from D K (Daughter of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident for just over 6 months. I have found all the staff no matter what their role is as caring thoughtful empathetic and fun. they promote to all this is your home they look to accommodate all requests. They have made what is a difficult time of moving to a care home less stressful
for my Mum and for all of us as a family it is a lovely welcoming place. Everyone says hello and smiles and asks how you are.
The entertainment quizzes games singers etc is brilliant and picks up all the themes of the time fireworks divalli Halloween Christmas valentines etc and they are inclusive for all no matter what any residents struggles may be all are encouraged to join in if they wish.
Mum has made friends with residents and has a laugh with the staff.
although she would have always wanted to be in her own home circumstances prevented this now she really feels the manor is her home and she has a much bigger family around her.

Reply from Tracey Davies, Home Manager at The Manor

Thank you so much for taking the time to write such a lovely review. I am so pleased that mum has settled and made friends, its wonderful to hear that as a family you are all enjoying us!


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Review from J S (Relative of Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Was lucky enough to attend the residents' Christmas party - it was such a great success. Everyone had fun and everything was done to ensure everyone got the best from it. The staff were very attentive to all and made a special effort in their Christmas outfits. I loved it as did all.

Reply from Tracey Davies, Home Manager at The Manor

Thank you so much for your review. I am so pleased that you enjoyed our Christmas party, it is an annual event which all staff love to get involved with. I must agree some of the outfits were fantastic.


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Review from Mary C (Wife of Resident) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband and I received understanding and compassion in the early days of settling in. The staff were reassuring on issues around personal care and hydration. The staff were also encouraging in helping my disabled husband integrate with the life and routines of The Manor. The activities team are amazing;
they have great empathetic skills.

Reply from Tracey Davies, Home Manager at The Manor

Thank you M for taking the time to review The Manor. I am so pleased that your husband has settled and you received the care and support.


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Review from Ian S (Relative of Resident) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A great autumn party on the terrace. Everyone was happy and cheerful and the staff were all very caring and helpful. Excellent hosts.

Reply from Tracey Davies, Home Manager at The Manor

Thank you for your review. I am glad you enjoyed your visit to the home.


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Review from Roberta S (Respite Resident) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came to the care home on release from hospital. I was welcomed straight away and could not have better treatment. I feel extremely happy here and hope to make it my long-term home.

Reply from Tracey Davies, Home Manager at The Manor

Thank you so much and we are all very happy that you have settled at The Manor.


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Review from P S (Daughter of Resident) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum really loves how friendly and caring the staff are. She loves the food and just loves being at home. Congratulations to all the staff for hosting a wonderful summer party. We appreciate how hard all the staff have worked on our behalf to ensure we all have a wonderful afternoon. Thanks to all the
kitchen staff for putting on an amazing buffet. The food was absolutely delicious.

Reply from Tracey Davies, Home Manager at The Manor

Thank you so much for taking the time to review The Manor. I am so pleased you all enjoyed our summer party, and it is lovely to hear that your mum enjoys The Manor.


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Review from J C (Daughter-in-law of Resident) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We wanted to write to say thank you to the whole team at The Manor. Without exception, every team member we have had contact with has shown both us as a family and my mother-in-law nothing but kindness, compassion, and care. It is a joy to see how she interacts with you and how she now calls you all
her friends. In addition with my mother-in-law's recent health issues, your constant communication with us on all the actions being taken is much appreciated, and the speed in which you act, again exceptional and much appreciated.

Reply from Tracey Davies, Home Manager at The Manor

Thank you so much for taking the time to write such a lovely review. I will ensure your review is relayed back to the team. I am delighted that Mum has settled so well and we very much work as a team. Thank you.


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Review from Parm G (Daughter of Resident) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It took a lot to get my mother in the same county as myself. The care home moved quickly. My mum's not been here long. Since arrival June 24 onwards Mum's put on weight, able to sit up, drink and eat herself and communicate her needs. The staff are warm and welcoming. They listen to every need from
dietary requirements to activities.

Reply from Tracey Davies, Home Manager at The Manor

Hi Parm. Thank you so much for taking the time to complete a review. We are all so pleased that Mum has settled at the home and with such positive results!


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Review from J C (Daughter-in-law of Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law just moved in today and the care we have received from the first time we visited until my mother-in-law checking in today has been just wonderful. The manager has gone above and beyond to help us with this difficult process. All the team has been exceptional. Thank you.

Reply from Tracey Davies, Home Manager at The Manor

Thank you so much for taking the time to review our home. I am so happy that your mother-in-law is settled and happy.


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Review from P C (Son of Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been so kind and welcoming since my mother came into The Manor. She is in a lovely newly refurbished room with lovely views across the grounds.
The staff are all very friendly and caring. We, as a family are happy our mother is here.

Reply from Tracey Davies, Home Manager at The Manor

Thank you for your lovely review. We are so pleased that Mum is happy with us.


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Current Review Score: 9.7 (9.677)

Overview of Review Score

The Review Score of 9.7 (9.677) out of 10 for The Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.677 for The Manor is calculated as follows: ( (292 Excellents x 5) + (99 Goods x 4) + (14 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 406 Ratings = 4.677

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Manor is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

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Frequently Asked Questions about The Manor

What types of Care is The Manor registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Manor provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does The Manor have?

There are 61 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Manor to the centre of Windsor?

2.4 mile(s) as the crow flies, distance by road may be significantly further.