The Manor

Church Road, Old Windsor, Windsor SL4 2JW
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9.7 35 Reviews
  • The Manor, Windsor
The Manor is a premier non-profit care home with nursing services in Windsor. Set over six acres of landscaped grounds by the River Thames, the home was purpose-built in 2007, ensuring that residents are equipped with modern and accessible facilities and living spaces.

At The Manor, the team understands that selecting a care home can be daunting, and they work with families every day to make this transition smoother. It begins with a 6-week no-obligation trial, allowing you to experience The Manor before making a long-term commitment. As a charity, the home prioritises people over profits and its unique Home for Life Commitment ensures that you will never be asked to leave due to personal funds depleting.

When you join The Manor family, you receive 24/7 specialised residential, dementia, and nursing care along with:

Peace of mind with Greensleeves Care's Home for Life Commitment
Six acres of beautiful landscaped grounds by the Thames
Lovely bedrooms with en-suite wet rooms
Comfortable and inviting communal spaces
A thoughtful program of activities
Appetising meals prepared daily on-site

Call the team today to discuss your needs and arrange a visit.

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Care Provided by The Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Tracey Davies (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (58)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £2,170 – £2,405
    • Self-Funded Residential Dementia Care £2,170 – £2,405
    • Self-Funded Nursing Care £2,170 – £2,405
    • Self-Funded Nursing Dementia Care £2,170 – £2,405
    • RESPITE Self-Funded Residential Care £2,170 – £2,405
    • RESPITE Self-Funded Residential Dementia Care £2,170 – £2,450
    • RESPITE Self-Funded Nursing Care £2,170 – £2,450
    • RESPITE Self-Funded Nursing Dementia Care £2,170 – £2,450

  • Updated March 2024. Exact fees depend on the specific care requirements of each individual following assessment.
  • (these prices are only a guideline, please contact The Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Any Time


  • Parking

  • On Site Parking


The Manor Reviews (35)

Total of 35, showing 21-35
9.7

The Manor has a Review Score of 9.7 (9.709) out of 10, based on 27 reviews in the last 2 years. Over all time The Manor has 35 reviews.

Overall Experience

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  • 4
  • 0
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  • 1

Date Published

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27
8

Review from C J (Respite Resident) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and found quality staff. Would stay again.

Reply from Devon Baker, Divisional Support Manager at The Manor

Thank you for leaving your review, in means so much to all of us at The Manor that your stay with us was so positive.


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Review from D S (Daughter of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manor is a calm, well-organised home which displays a high level of care for its residents. Our mum has been here for five years and her care needs are constantly applied in a very professional manner. We trust The Manor to provide whatever mum needs.

Reply from Devon Baker, Divisional Support Manager at The Manor

Thank you for leaving your review, we really appreciate your comments.


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Review from Pauline S (Daughter of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been well treated during her long stay with The Manor. The staff are committed and very pleasant. Over the years there have been continued improvements within the home. The home is very clean and tidy. There is always a nice welcome when you enter. I do hope the fees don't go up again
for a while.

Reply from Colleen Joubert, Home Manager at The Manor

Many thanks for your kind review. It is greatly appreciated and I will be sure to share with the team.


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Review from Cheryl W (Daughter of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at The Manor Care Home since November 2021. She is well cared for and happy in her new home which has given our family peace of mind. The wonderful staff have worked extremely hard through management changes and some difficult circumstances to provide a very good standard of care,
from cleanliness, quality of meals, interesting activities, dignity and comfort.
The grounds are fabulous and well kept, with the new management in place. We look forward to improved digital connectivity, room upgrades and staffing levels. Thank you so much.

Reply from Colleen Joubert, Home Manager at The Manor

Thank you for your feedback, Cheryl. I am so glad to hear that your family have peace of mind knowing that your mother is well cared for at The Manor and that you share our optimism for the future. Thank you for recognising the efforts of our wonderful staff team during a period of change, they are our greatest asset and deserve our support and appreciation.


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Review from Lisa N (Daughter of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came in last September following a series of strokes. It took her a while to settle in, always missing home. She has settled and misses her old life, but knows it is the best option (the cost is colossal which has almost eaten her savings).
She loves two members of staff who go out of their way
- others too. She is safe and very well looked after.

Reply from Colleen Joubert, Home Manager at The Manor

Thank you for your feedback. I am very pleased that you have such confidence in The Manor to keep your mum safe and to look after her needs. It is so rewarding for our staff when we can support a resident to settle and feel as comfortable as possible in our home, even when the move to care has not been easy for them. We recognise that the cost of care is a huge concern for many families and older people who require residential or nursing care, and how important it is that we strive to provide the best possible service in all areas.


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Review from Mary S (Wife of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very welcoming staff, who are so caring and cheerful at all times. Nothing is too much trouble. There is a friendly atmosphere at the home and the residents all seem happy and encouraged to take part in activities. A great place to be.

Reply from Colleen Joubert, home at The Manor

Many thanks for your feedback. It is wonderful to read such positive comments about our staff team, who take pride in their caring and person-centred approach with all of our residents and their families. They all work so hard to ensure that The Manor is indeed a great place to be and it is lovely to receive recognition for what they do.


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Review from Karin O (Wife of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has spent one good week in The Manor care home. The entrance to the home is very light, spacious and welcoming. The view to the back of the garden from the front door is very good. His room on the ground floor was well decorated, big, with enough furniture and a large bathroom. There was
a nurse station outside his room which was comforting for him. The carers and nurses were all well dressed, so friendly and patient to my husband. The meals were good and we were always encouraged to share them with him. He was taken to church on Sunday and his care for daily routine was very good.

Reply from Colleen Joubert, Home Manager at The Manor

Thank you so much for your feedback. I am pleased that you and your husband felt his stay with us was a good one and that the environment we provide at The Manor met with your approval. To have a resident stay with us even for a short while and for them and their family to feel comfortable, at home, and well cared for by our staff is very gratifying. We will be very happy to welcome your husband back should he ever require respite or permanent care in the future.


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Review from Jennifer M (Daughter of Resident) published on 4 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into the Manor Care home a year ago. She has a lovely room. She can go for a walk in the extensive beautiful grounds. She compliments the food regularly and has settled in well. She takes an active part in the many activities. The staff are friendly and helpful. Thank you, Manor Care home.

Reply from Steve Morton, Divisional Support Manager at The Manor

Many thanks for your kind review; we love to receive feedback. We are delighted your mum has settled in so well and is happy in her surroundings. I will be sure to share your feedback with the team.


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Review from J A (Husband of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had the opportunity to have a discussion with my GPs, carers and other professionals before I had my first meeting with the manager of The Manor. It is obvious that the management is robust, and there is a sense of good leadership. The team is well supported, good morale and dedicate too. I have made
the appropriate decision for my wife to be cared for in a relaxed and safe environment. She appears to be comfortable, and she is treated with respect and dignity. This is also confirmed by friends, families and colleagues. Thank you to the manager and the team.

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Review from P M (Daughter of Resident) published on 28 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has really settled well, with a beautiful room looking over the terrace and beyond to gorgeous grounds, which she often enjoys a walk around. There are daily activities to join in and it’s great to see them well attended when we pop to visit. The friendly care staff have got to know Mum and us,
so we feel welcome each time we call or visit. We feel confident Mum is being well cared for, is safe and stimulated.

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Review from Pam K (Daughter of Resident) published on 28 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at the Manor Care home for just under a year. I can’t thank the management team enough for how they swooped in and rescued my mother from the hospital, who were trying to send her home to an empty house, after major surgery. The staff have been so welcoming and have given Mum the
care and support that she needed to build up her confidence again and take away her worries. We couldn’t be happier with her care.

Reply from Kaye van der Sloot, Home Manager at The Manor

Dear Pam, Thank you for your lovely review. We greatly appreciate your comments about The Manor and we are delighted to hear that your mother enjoys her stay with us. We will share your kind comments with our staff.


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Review from S P (Son of Resident) published on 28 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were anxious about leaving our Mum in care after a horrible experience elsewhere. The staff at the Manor have been exceptional. They have taken the time to get to know Mum very well and they support and care for her with enormous compassion. The staff always have time to listen to us and respect
our and Mum's, wishes. After each visit, we leave knowing that our lovely Mum is safe and well looked after.

Reply from Kaye van der Sloot, Home Manager at The Manor

Thank you for your kind comments. We are delighted to hear your feedback which we will share with our team. It's been our privilege to look after your Mum.


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Review from Rosemary D (Wife of Resident) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t thank the home enough for the care it has given my husband and also the peace of mind it has given me. It is a big decision to place a loved one in a home and The Manor Care Home was definitely the best.

Reply from Kaye van der Sloot, Home Manager at The Manor

Dear Rosemary, thank you for your kind words. It's been a privilege to look after your husband. We will share your nice comments with our team.


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Review from Louise W (Daughter-in-law of Resident) published on 3 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law lived at The Manor for the last five years of her life and died at the age of 93.
The entire time she was there we were more than happy with the care she received. The Manor really seemed like home to her and that was because they really looked after her individual needs and she felt
loved. The last week of her life the love and care she received was truly outstanding. Well done to the manager and your excellent team.

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Review from Lisa H (Granddaughter of Resident) published on 17 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Unfortunately I cannot recommend this care home, which is a shame.
This opinion is based on my personal experiences of having a close relative reside at The Manor Care home for just over 18 months.

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Current Review Score: 9.7 (9.709)

Overview of Review Score

The Review Score of 9.7 (9.709) out of 10 for The Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.709 for The Manor is calculated as follows: ( (243 Excellents x 5) + (68 Goods x 4) + (11 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 323 Ratings = 4.709

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Manor is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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