The dedication of the staff is very professional and the quality of the care was outstanding
G G (Son of Resident)
I cannot fault all the hard work the staff do. They go above and beyond to give the best care
Georgia (Granddaughter of Resident)
Such a lovely buzz about the place as soon as you walk in
Julia M (Niece of Resident)
The home is open to admissions. The home is open to everyone. No need for your loved one to have Bupa health insurance.
Parking onsite.
St Mark's Care Home has a Review Score of 9.5 (9.474) out of 10, based on 36 reviews in the last 2 years. Over all time St Mark's Care Home has 112 reviews.
Review from Di B (Daughter of Resident) published on 27 June 2024
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Reply from Fran Donno, Customer Service Adviser at St Mark's Care Home
Thank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care and we are glad to help you and your family through such a difficult time. It is always wonderful to hear words like "Kind" and "Caring" being used to describe our staff. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.
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Review from Nick G (Son of Resident) published on 12 June 2024
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Reply from Grace Langfield, Customer Service Adviser at St Mark's Care Home
Thank you for your lovely review. We are pleased to hear such high praise being given to our staff for taking such excellent care of our facilities and residents. We will certainly pass your comments on to the manager.
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Review from S J (Wife of Resident) published on 10 May 2024
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Reply from Fran Donno, Customer Service Adviser at St Mark's Care Home
Thank you for your kind words. It is always nice to hear words like welcoming and friendly being used to describe our staff. We hope St Mark's Care Home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from Paul S (Son-in-law of Resident) published on 19 April 2024
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Reply from Fran Donno, Customer Service Adviser at St Mark's Care Home
Thank you for your kind words. It is always nice to hear words like lovely and caring being used to describe our staff and we are pleased to hear that you can feel at ease with your loved one in our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from C M (Stepdaughter of Resident) published on 10 April 2024
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Reply from Grace Langfield, Customer Service Adviser at St Mark's Care Home
We appreciate you taking the time to leave us your comments. We are happy to hear that the staff at St Mark's care home did everything they could to make that transition as easy as possible for your family on both occasions. We hope to continue providing your stepdad with the best possible care.
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Review from Lesley Y (Daughter of Resident) published on 23 January 2024
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Reply from Grace Langfield, Customer Service Adviser at St Mark's Care Home
Thank you for your lovely review. It is really wonderful hearing words such as "amazing caregivers" and "outstanding" being used to describe the dedication and care the staff provide at St Mark's, and we are really pleased to have improved her quality of life so much. It's lovely to know you can now feel at ease knowing your mum is receiving the best possible care, and we will certainly pass your comments on to the manager.
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Review from M L (Daughter of Resident) published on 17 January 2024
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Reply from Eden Tomlinson, Customer Service Adviser at St Mark's Care Home
Thank you for your lovely review. We are glad to help you and your family through such a difficult time. We hope to continue providing your father with the best possible care.
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Review from Lynn P (Daughter of Resident) published on 15 January 2024
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Reply from David Mclean, Customer Service Adviser at St Mark's Care Home
Thank you for your kind words. We are sorry for your loss, and we are glad to help you and your family through such a difficult time. We are very happy to hear you felt at ease with your dad in our care, and it is always nice to hear from family members feeling like their loved one has been cared for and looked after. Hopefully, you will go away from this feeling like your dad received the best possible care, and we are glad that you feel St Mark's was the perfect place for his stay for the care he needed.
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Review from D K (Relative of Resident) published on 29 December 2023
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Reply from Eden Tomlinson, Customer Service Adviser at St Mark's Care Home
We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.
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Review from L B (Daughter of Resident) published on 20 December 2023
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Reply from David Mclean, Customer Service Adviser at St Mark's Care Home
Thank you for taking the time to leave your kind review. It is always nice to hear words like “exceptionally pleasant” and “supportive” being used to describe our care. We will discuss your feedback with the home’s manager to help them continually improve their service. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.
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Review from S P (Daughter of Resident) published on 23 October 2023
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Reply from David Mclean, Customer Service Adviser at St Mark's Care Home
Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your loved one in our care. We hope to continue providing your loved one with the best possible care, and we look forward to seeing you again soon.
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Review from Sandra W (Daughter of Resident) published on 27 September 2023
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Reply from David Mclean, Customer Service Adviser at St Mark's Care Home
We appreciate you taking the time to leave us your comments. We are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we can discuss this further? We will discuss your feedback with the home’s manager to help them continually improve their service.
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Review from Yvonne E (Daughter of Resident) published on 10 July 2023
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Reply from David Mclean, Customer Service Adviser at St Mark's Care Home
Thank you for taking the time to leave your lovely review. We are sorry for your loss. It is always nice to hear words like “love, care and kindness” being used to describe our care. It is always nice to hear from family members feeling like their loved one has been cared for and looked after. Hopefully, you will go away from this feeling like your mother received the best possible care. Thank you for choosing St Mark's for her stay.
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Review from J J (Cousin of Resident) published on 28 June 2023
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Reply from David Mclean, Customer Service Adviser at St Mark's Care Home
Thank you for your kind words. It is always nice to hear words like “helpful, kind and very approachable” being used to describe our care. We hope to continue providing your cousin with the best possible care.
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Review from M L (Friend of Resident) published on 5 April 2023
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Reply from David Mclean, Customer Service Adviser at St Mark's Care Home
Thank you for your kind words. It is always nice to hear from individuals feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care, and we are looking forward to seeing you again soon.
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Review from A A (Father of Resident) published on 5 April 2023
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Reply from David Mclean, Customer Service Adviser at St Mark's Care Home
Thank you for your kind words. We hope St Mark's Care Home did everything possible to make the transition as easy as possible, especially during the lockdown stages. It is always nice to hear words like “helpful” and “cooperative” being used to describe our care. We hope to continue providing your loved one with the best possible care, and we look forward to seeing you again soon.
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Review from Carol S (Daughter of Resident) published on 1 February 2023
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Reply from Alison Horridge, Customer Advisor on behalf of the team at St Mark's Care Home
Thank you for your lovely review. We are so happy to have been able to provide the environment and the care your Mum needed. Thank you again for choosing us to care for her.
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Review from S B (Nephew of Resident) published on 20 December 2022
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Reply from Rebecca Kellegher, Customer Service Adviser at St Mark's Care Home
Thank you for taking the time to leave your review. We are pleased to hear the standard of care has been excellent and that the staff were helpful and friendly. Thank you for choosing St Mark's Care Home.
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Review from Marion S (Daughter of Resident) published on 24 November 2022
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Reply from Rebecca Kellegher, Customer Service Adviser at St Mark's Care Home
Thank you for taking the time to leave us your lovely comments. We are so pleased to hear you feel at ease with your Mother in our care at St Mark's. Please let us know if there is anything more we can do to make your Mother's stay as comfortable as possible.
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Review from Martyn J (Brother of Resident) published on 25 October 2022
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Reply from Rebecca Kellegher, Customer Service Adviser at St Mark's Care Home
Thank you for taking the time to leave us your kind words. We are pleased to hear you feel comfortable with your brother in our care at St Mark's. Please do let us know if there is anything more we can do to make him as comfortable as possible.
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The Review Score of 9.5 (9.474) out of 10 for St Mark's Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 36 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.474 for St Mark's Care Home is calculated as follows: ( (267 Excellents x 5) + (106 Goods x 4) + (39 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 422 Ratings = 4.474
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for St Mark's Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 34 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Mar 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 17 Feb 2025
Spacious rooms available for nursing, residential and dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.
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Job Title: General Manager
Joined: 2022
I first joined BUPA two and a half years ago after managing large pharmacy businesses previously. I absolutely adore helping others and getting to feel as if I have made a difference in their lives. At home, I am kept very busy looking after my two young daughters!
Job Title: Clinical Services Manager
Joined: 2018
I have worked for St Mark’s Care Home from 2016- 8 years now! I was promoted to Clinical Services Manager around 3 years ago. I enjoy being around people and socialising with our residents daily. I also enjoy working in a team with our fabulous staff, it feels great to accomplish something together! I am married and have a young daughter so adore doing anything as a family. I recently discovered a passion for gardening so try and do that as much as I can- weather permitting of course.
Job Title: Chef Manager
Joined: 2021
I am a professionally trained chef with experience in restaurants all over the world! My brother-in-law recommended BUPA to me when I was looking for a new role. I love how closely I get to work with the residents and the fact that I get to have a positive influence on their lives. During my free time, I love to host barbeques for family and friends, enjoy both playing and watching sports and spending time with friends.
Job Title: Resident Experience Manager
Joined: 2021
I first joined BUPA in March 2021 as a care assistant and started this role in December 2021. I previously worked for a large finance company but decided to take the leap into the care sector- something I had always wanted to try. I absolutely love meeting people from all walks of life and doing whatever I can to make residents feel happy and safe. I live locally with my husband and baby and love anything we do as a three, whether that be walking coffee and cake, or swimming.
Job Title: Unit Manager
Joined: 2022
I first started working for BUPA in February 2022 after one of my friends recommended the company. I have a background of 20 years of nursing experience and my passion is helping people and delivering the best care I can.
Job Title: Receptionist
Joined: 2013
I previously worked in an office but had helped BUPA with activities. I decided I wanted to switch to a more caring role and felt this combined my office skills with my passion for care. Myself and my family live locally to the home so it felt like the perfect fit. I love my daily interactions with people of different ages, who come from all walks of life and have amazing stories to tell.
Job Title: Receptionist
Joined: 2018
I have worked for BUPA since 2018. I was interested in having a career change in the care sector when I applied for the role at St Mark's Care Home. I knew people already working within the care and really wanted to try it for myself, and I am still here! I love the feeling of making a difference in people's lives and I get to meet so many different types of people. I live locally, so know Maidenhead really well, and spend my free time gardening, doing DIY or spending time with my four grandchildren.
Job Title: Housekeeping Team
Joined: 2007
Our housekeeping team comprise a dedicated group of friendly and familiar faces. Amongst long-standing colleagues, we have welcomed new members, who are enjoying their experience getting to know all the residents at St Mark’s. The team are dedicated to ensuring a clean, safe and healthy environment in the home. Aside from keeping our home shipshape, these superstars like to indulge in daily chats with residents.
Job Title: Senior Care Assistant
Joined: 2023
I have worked in the care profession since 2010, at first locally in the community, before joining BUPA around a year ago. I absolutely adore helping people and care is my passion. I live locally to the home with my three children so my free time is mostly spent taking care of and spending time with them.
Job Title: Care Assistant
Joined: 2018
I was first introduced to care work by my Auntie who also worked at St Mark's. I fell in love with the job role and am still here six years later! I really enjoy the family atmosphere in the home between the staff and the residents. I live locally at home with my two daughters and adore cooking for them and listening to music.
Job Title: Senior Carer
Joined: 2022
I first started at St Mark's Care Home two and a half years ago. I actually got the job on my 19th birthday! I love coming in every shift and cheering the residents up.
Job Title: Maintenance Manager
Joined: 2004
I have been in maintenance for 45 years and have been with BUPA for 20 years. My favourite part of the job is making the residents smile, I love having a laugh with them and making their days a bit brighter! I live locally to the home and enjoy golfing in my spare time.
Job Title: Senior Activity Coordinator
Joined: 2018
I started working for BUPA six years ago. I previously worked as a teaching assistant, however after my Nan was diagnosed with dementia I wanted to learn how to support her and others in their daily lives. After doing some research I was so lucky this position became available and did not hesitate to join the team here at St Marks Care Home. I love making a difference in people's lives and adding happiness to their days. I live locally, and in my free time, I love spending time with my family, visiting London for theatre trips and camping.
Job Title: Financial Administrator
Joined: 2016
I originally started as a carer for BUPA in 2016 and worked my way up in various roles to become the Financial Administrator. I love seeing our residents daily and making a difference in their lives. Due to my role, I also spend a lot of time with resident's friends and family which I massively enjoy. Outside of work, I am kept busy looking after my young son!
Job Title: Unit Manager
Joined: 2022
I have been in the care sector since 2015 and started working for BUPA nearly two years ago. I absolutely love talking to the residents daily and getting to know more about their backgrounds and families. I live just around the corner from home and spend most of my time with my young boys. When they're not keeping me busy I love to travel and read.
Job Title: Maintenance
Joined: 2022
I've been a part of the BUPA team for two years now and have held my current position for 6 months. I love my role at BUPA and have found a real passion for making the home run look the best it possibly can, whilst keeping things safe for staff and residents. I have recently become a dad to a beautiful baby girl and spend my free time living life to the fullest with my wife and baby. I'm a local to Maidenhead and love getting out in the area for good food and enjoying motorsports with friends.
Job Title: Care Assistant
Joined: 2011
I first started working at the home over 13 years ago! I live locally at home with my wife and children and love to spend my free time with them or play football with friends. The thing I love most about my job is connecting with and supporting residents and making them smile every day.