St Mark's Care Home

110 St Mark's Road, Maidenhead SL6 6DN
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9.5 112 Reviews
  • St Mark's Care Home, Maidenhead
St Mark’s, rated ‘outstanding’ in March 2019, is a purpose-built home welcoming adults in need of nursing, residential, dementia or palliative care. The home also offers short stays for those who are looking for a little respite or convalescence care.

The home is split into four areas, made up of three nursing floors and a dedicated dementia area which is pleasant and modern, each with dining rooms and lounges.

A secure garden ensures that residents can make the most of good weather, too.

Residents are welcome to relax in any part of the home and can enjoy a little pampering in the hair salon, catch up with family over a drink in the bar or read a book in one of the quiet lounges.

The activity rooms are where residents can get creative, and there is a reminiscence room for rediscovering memories. There is a good-sized garden for anyone who wants to take a stroll and an enclosed sensory garden which is great for residents living with dementia.

Meals are made using fresh ingredients and residents can choose to eat in privacy or in dining rooms that overlook the gardens. Mid-morning hot drinks and homemade cake is also available.

Residents’ voices are woven into everything the home does, thanks to the resident and relative committee.

Residents can still do existing hobbies here and are welcome to suggest something different to try, as a group or on their own. Many activities are organised for mental and physical stimulation, including musical afternoons, arts and crafts and bingo. Movie afternoons are popular and there is a mobile library.

For more information about life in the home, please visit their Facebook page: search 'Bupa UK St Mark's Care Home'.

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Care Provided by St Mark's Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Hazel Corrigan (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for St Mark's Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. No need for your loved one to have Bupa health insurance.


  • Parking

  • Parking onsite.


St Mark's Care Home Reviews (112)

Total of 112, showing 61-80
9.5

St Mark's Care Home has a Review Score of 9.5 (9.474) out of 10, based on 36 reviews in the last 2 years. Over all time St Mark's Care Home has 112 reviews.

Overall Experience

  • 89
  • 20
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Date Published

112
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Review from Georgia (Granddaughter of Resident) published on 6 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma lives here and I cannot fault all the hard work the staff do. They go above and beyond to give the best care for my nanna. Due to her health and her safety, there was no other option than to move her into a home and I have absolutely no worries with my Nanna being there. Well done St Marks
BUPA!

Reply from Greta Narbutaityte, Customer Adviser at St Mark's Care Home

Thank you, Georgia. We really appreciate your feedback and we are happy to hear grandma is enjoying herself at St Mark's.


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Review from John P (Resident) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There never seems to be enough staff, this means although the jobs so the patient are done, they never ever have an extra few moments to talk to them all as its rush in and rush out.

Reply from Greta Narbutaityte, Customer Adviser at St Mark's Care Home

Thank you for your feedback. We will discuss your feedback with the home’s manager to help us continually improve our service.


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Review from Julia M (Niece of Resident) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely buzz about the place as soon as you walk in. All the staff (nursing, admin and catering) are helpful and friendly. Delighted that our dog is welcome, my aunt really enjoys making a fuss of her. Very happy with all aspects of care.

Reply from Greta Narbutaityte, Customer Adviser at St Mark's Care Home

Thank you for your kind words. We are very happy to hear you enjoy visiting your aunt. We hope to see you again soon!


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Review from Barry F (Son of Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent, nothing is too much trouble. Always offered refreshments when visiting. We feel really at ease knowing that my father is in this care home.

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Review from Andrew D (Son of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father received the best care and always called the carers his angels. He had the best 10 months of his life. The care and consideration received from the care home from the management to the carers and all other staff. I had the best 10 months with my father.

Reply from Josephine Gaupholm, Customer Adviser at St Mark's Care Home

Thank you for your review of St Mark's Care Home. We are pleased to hear that your father enjoyed his time in the home and appreciate your comments regarding the care and consideration shown by the staff. We will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Alison H (Daughter-in-law of Resident) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law became a resident at St Mark's when her condition became untreatable. She had been a resident in the home for 6 weeks in 2017 following a fall. She was met on admission by friendly staff who greeted her like a friend. Throughout her stay, to the end of her life, she and her family were
treated with empathy, understanding, kindness and expertise of the highest standard. There is absolutely nothing we could fault.

Reply from Josephine Gaupholm, Customer Adviser at St Mark's Care Home

Thank you for your review of St Mark's Care Home. We are pleased to hear that your mother in law had a positive experience in the home and appreciate your comments regarding her and her family being treated with empathy and kindness. We will share your comments with the home manager. Our deepest sympathies,


Bupa Customer Care Team.


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Review from Elizabeth W (Daughter of Resident) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Today I had the pleasure of joining residents and staff of St Mark's for a sponsored walk. The staff are so caring and kind and do their very best to involve everyone in the outing. They do everything with a smile and often inject some humour into the proceedings. Thank you for looking after my mum
so brilliantly.

Reply from Josephine Gaupholm, Customer Adviser at St Mark's Care Home

Thank you for your review of St Mark's Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff being caring and kind. We will share your comments with the home manager.
The Bupa Customer Care Team


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Review from L C (Daughter of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having viewed 6 other care homes and not really liking any of them, I went to have a look at St Mark's. I arrived unannounced so that I saw a true picture of the home. It was an absolute revelation. Activities being held, everyone happy and all the staff greeted me with a cheery hello. My mum is so
well looked after, I don't have to worry anymore. I'm so lucky to have found it.

Reply from Josephine Gaupholm, Customer Adviser at St Mark's Care Home

Thank you for your review of St Mark's Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the care your mum receives. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Roger S (Son of Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased with the way Mum has been cared for. All of the staff are so kind and helpful to Mum and we can't thank everyone enough.
It is a lovely, friendly and warm environment.
Mum has been very happy and settled in at St Mark's.

Reply from Josephine Gaupholm, Customer Adviser at St Mark's Care Home

Thank you for your review of St Mark's Care Home. We are pleased to hear that you and your mum have had a pleasant experience and appreciate your comments about the friendly and warm environment. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from L W (Daughter of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't fault the care and everything the staff do they are so attentive and caring and do lots for the life mum has in the home. I wish all nursing homes were like this as we can visit mum knowing when we leave we have nothing to worry about. Only criticism, the rooms need updating or revamped.

Reply from Gabriella Mills, Customer Adviser at St Mark's Care Home

Thank you for your review of St Mark's Care Home, we are pleased to hear that you have had a positive experience at our care home. We appreciate your comments on the staff and glad that you have peace of mind whilst your mum is in our care. We will share your feedback on the rooms with the care homes manager. The Bupa Customer Care Team.


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Review from Susan S (Daughter of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Mark's has to be the number 1 care home in the UK. My 102-year-old mother has been here for 7 months and has received the best possible care and attention. Everyone is so professional, loving and compassionate. I couldn't ask for a better home for my dear mum. Thank you from the bottom of my heart
St Mark's.

Reply from Gabriella Mills, Customer Adviser at St Mark's Care Home

Thank you for your review of St Mark's Care Home, we are pleased to hear that your mum is being well cared for here. We appreciate your comments on the staff here and will share this with the care home's manager. The Bupa Customer Care Team.


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Review from Wendy L (Daughter of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care and attention for my father are excellent. We travel between 2-3 hours each way and appreciate the tea trolley as the machine is often out of service. This is very minor compared with the far more important issue of my fathers care.

Reply from Gabriella Mills, Customer Adviser at St Mark's Care Home

Thank you for your review, we are pleased to hear that your Father is well cared for at the home. We appreciate your comments on St Marks and will share your feedback with the care homes manager. The Bupa Customer Care Team.


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Review from David A (Son of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are excellent and very helpful.

Reply from Gabriella Mills, Customer Adviser at St Mark's Care Home

Thank you for your review, we are pleased to hear that you have had a positive experience of St Mark's. We appreciate your comments on the staff at the home and will share your comments with the care home's manager. The Bupa Customer Care Team.


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Review from Stephen W (Son-in-law of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I go and see my mother in law, she is always happy. The staff are always happy and helpful to Mum in law and my wife and I, letting us know how she is and notifying if anything is wrong.
They are very good with putting on entertainment and all sorts to help them mix and keep fit as much
as they can. Mum enjoys her food, and also likes the respect of the staff in letting her alone in her room or joining in with the activities when she wants.
Mum likes the caring and friendly way the staff treat her.
Mother in law has settled in well due to all the staff.

Reply from Gabriella Mills, Customer Adviser at St Mark's Care Home

Thank you for your review of St Mark's care home, we are pleased to hear that your Mother in Law is happy at the home. We appreciate your comments of our staff and will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from Linda W (Daughter of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been great in helping Mum to settle in, encouraging her to join in all activities, which are very varied.
The families are also made very welcome, we are also kept informed of any medical issues.
The activities and entertainment are extremely good, with lots of encouragement from staff
to all join in, no matter what their abilities are.
Everybody is friendly and all show respect to residents.

Reply from Gabriella Mills, Customer Adviser at St Mark's Care Home

Thank you for your review of our care home, St Mark's. We are pleased to hear that your Mum has settled in and that you as a family are feeling welcome and involved. We appreciate your comments of our staff and will share your feedback with the care home manager. The Bupa Customer Care Team.


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Review from S T (Wife of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff at St Mark's to be caring and considerate. Any request made is dealt with promptly and with a smile.
I cannot speak too highly of their dedication.

Reply from Gabriella Mills, Customer Adviser at St Mark's Care Home

Thank you for your review. We appreciate your comments made of our staff and glad that you have had a positive experience at St Mark's. Your review will be shared with the home's manager. The Bupa Customer Care Team.


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Review from Marjorie F (Sister of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come here every day. I like the fact that I can come in any time and be welcomed.
Also, I go home content with the knowledge that he will be kindly looked after until I come again. The atmosphere here is excellent and so is the food.

Reply from Gabriella Mills, Customer Adviser at St Mark's Care Home

Thank you for your review. We are pleased to hear that you are having a positive experience of our care home and appreciate your comments. We are glad you feel welcome and will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from Cliff A (Son of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was placed in St mark's care home in March 2018. She has been looked after extremely well. All her needs have been given with real care and attention by staff. We could not be more satisfied. There is a hairdresser, a laundry and the food always looks delicious. To know how good it is at St
Mark's is peace of mind for the family.

Reply from Gabriella Mills, Customer Adviser at St Mark's Care Home

Thank you for your review of St Mark's care home. We are pleased to hear that your Mother has been looked after well during her stay and appreciate your comments of the home and staff. We will share your review with the care homes manager. The Bupa Customer Care Team.


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Review from Jenny T (Friend of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was admitted to St Mark's mid-April after a prolonged hospital stay and has settled extremely well in spite of the fact that she has been recently bereaved.
She is eating/sleeping well and is attending various activities.
She's a new woman!

Reply from Holly McGough, Customer Adviser at St Mark's Care Home

Thank you for your review. We are pleased to hear about the progress your friend has made at the home and that she is enjoying her stay at St Mark's. We appreciate your comments about our home and will share these with the home's manager. The Bupa Customer Care Team.


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Review from E D (Resident) assisted by family/friend published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, all round care service and value for money. Lots of activities, always go above and beyond.

Reply from Natalie Krisman, Customer Service Advisor at St Mark's Care Home

Thank you for your review and I am really pleased to hear that you are happy with the care and activities at St Marks.


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Current Review Score: 9.5 (9.474)

Overview of Review Score

The Review Score of 9.5 (9.474) out of 10 for St Mark's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.474 for St Mark's Care Home is calculated as follows: ( (267 Excellents x 5) + (106 Goods x 4) + (39 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 422 Ratings = 4.474

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Mark's Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Mar 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

Spacious rooms available for nursing, residential and dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (1)

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Meet the Team (17)

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Hazel Corrigan

Job Title: General Manager

Joined: 2022

I first joined BUPA two and a half years ago after managing large pharmacy businesses previously. I absolutely adore helping others and getting to feel as if I have made a difference in their lives. At home, I am kept very busy looking after my two young daughters!


Madalina

Madalina Lovin

Job Title: Clinical Services Manager

Joined: 2018

I have worked for St Mark’s Care Home from 2016- 8 years now! I was promoted to Clinical Services Manager around 3 years ago. I enjoy being around people and socialising with our residents daily. I also enjoy working in a team with our fabulous staff, it feels great to accomplish something together! I am married and have a young daughter so adore doing anything as a family. I recently discovered a passion for gardening so try and do that as much as I can- weather permitting of course.


Domingo

Domingo Azavedo

Job Title: Chef Manager

Joined: 2021

I am a professionally trained chef with experience in restaurants all over the world! My brother-in-law recommended BUPA to me when I was looking for a new role. I love how closely I get to work with the residents and the fact that I get to have a positive influence on their lives. During my free time, I love to host barbeques for family and friends, enjoy both playing and watching sports and spending time with friends.


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Emma Moffat

Job Title: Resident Experience Manager

Joined: 2021

I first joined BUPA in March 2021 as a care assistant and started this role in December 2021. I previously worked for a large finance company but decided to take the leap into the care sector- something I had always wanted to try. I absolutely love meeting people from all walks of life and doing whatever I can to make residents feel happy and safe. I live locally with my husband and baby and love anything we do as a three, whether that be walking coffee and cake, or swimming.


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Andreea Stoica

Job Title: Unit Manager

Joined: 2022

I first started working for BUPA in February 2022 after one of my friends recommended the company. I have a background of 20 years of nursing experience and my passion is helping people and delivering the best care I can.


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Sally Colella

Job Title: Receptionist

Joined: 2013

I previously worked in an office but had helped BUPA with activities. I decided I wanted to switch to a more caring role and felt this combined my office skills with my passion for care. Myself and my family live locally to the home so it felt like the perfect fit. I love my daily interactions with people of different ages, who come from all walks of life and have amazing stories to tell.


Zillah

Zillah MacPherson

Job Title: Receptionist

Joined: 2018

I have worked for BUPA since 2018. I was interested in having a career change in the care sector when I applied for the role at St Mark's Care Home. I knew people already working within the care and really wanted to try it for myself, and I am still here! I love the feeling of making a difference in people's lives and I get to meet so many different types of people. I live locally, so know Maidenhead really well, and spend my free time gardening, doing DIY or spending time with my four grandchildren.


Kerry

Kerry Eaton

Job Title: Housekeeping Team

Joined: 2007

Our housekeeping team comprise a dedicated group of friendly and familiar faces. Amongst long-standing colleagues, we have welcomed new members, who are enjoying their experience getting to know all the residents at St Mark’s. The team are dedicated to ensuring a clean, safe and healthy environment in the home. Aside from keeping our home shipshape, these superstars like to indulge in daily chats with residents.


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Welna Nel

Job Title: Senior Care Assistant

Joined: 2023

I have worked in the care profession since 2010, at first locally in the community, before joining BUPA around a year ago. I absolutely adore helping people and care is my passion. I live locally to the home with my three children so my free time is mostly spent taking care of and spending time with them.


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Sara Temar

Job Title: Care Assistant

Joined: 2018

I was first introduced to care work by my Auntie who also worked at St Mark's. I fell in love with the job role and am still here six years later! I really enjoy the family atmosphere in the home between the staff and the residents. I live locally at home with my two daughters and adore cooking for them and listening to music.


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Bradley Clyde-Wiggins

Job Title: Senior Carer

Joined: 2022

I first started at St Mark's Care Home two and a half years ago. I actually got the job on my 19th birthday! I love coming in every shift and cheering the residents up.


Dave

Dave Tyson

Job Title: Maintenance Manager

Joined: 2004

I have been in maintenance for 45 years and have been with BUPA for 20 years. My favourite part of the job is making the residents smile, I love having a laugh with them and making their days a bit brighter! I live locally to the home and enjoy golfing in my spare time.


Kirstie

Kirstie Hanson

Job Title: Senior Activity Coordinator

Joined: 2018

I started working for BUPA six years ago. I previously worked as a teaching assistant, however after my Nan was diagnosed with dementia I wanted to learn how to support her and others in their daily lives. After doing some research I was so lucky this position became available and did not hesitate to join the team here at St Marks Care Home. I love making a difference in people's lives and adding happiness to their days. I live locally, and in my free time, I love spending time with my family, visiting London for theatre trips and camping.


Lauren

Lauren Hewitt

Job Title: Financial Administrator

Joined: 2016

I originally started as a carer for BUPA in 2016 and worked my way up in various roles to become the Financial Administrator. I love seeing our residents daily and making a difference in their lives. Due to my role, I also spend a lot of time with resident's friends and family which I massively enjoy. Outside of work, I am kept busy looking after my young son!


Maria

Maria Pravalici

Job Title: Unit Manager

Joined: 2022

I have been in the care sector since 2015 and started working for BUPA nearly two years ago. I absolutely love talking to the residents daily and getting to know more about their backgrounds and families. I live just around the corner from home and spend most of my time with my young boys. When they're not keeping me busy I love to travel and read.


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Matthew Stevens

Job Title: Maintenance

Joined: 2022

I've been a part of the BUPA team for two years now and have held my current position for 6 months. I love my role at BUPA and have found a real passion for making the home run look the best it possibly can, whilst keeping things safe for staff and residents. I have recently become a dad to a beautiful baby girl and spend my free time living life to the fullest with my wife and baby. I'm a local to Maidenhead and love getting out in the area for good food and enjoying motorsports with friends.


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Prabesh Gautum

Job Title: Care Assistant

Joined: 2011

I first started working at the home over 13 years ago! I live locally at home with my wife and children and love to spend my free time with them or play football with friends. The thing I love most about my job is connecting with and supporting residents and making them smile every day.