St Mark's Care Home

110 St Mark's Road, Maidenhead SL6 6DN
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9.5 112 Reviews
  • St Mark's Care Home, Maidenhead
St Mark’s, rated ‘outstanding’ in March 2019, is a purpose-built home welcoming adults in need of nursing, residential, dementia or palliative care. The home also offers short stays for those who are looking for a little respite or convalescence care.

The home is split into four areas, made up of three nursing floors and a dedicated dementia area which is pleasant and modern, each with dining rooms and lounges.

A secure garden ensures that residents can make the most of good weather, too.

Residents are welcome to relax in any part of the home and can enjoy a little pampering in the hair salon, catch up with family over a drink in the bar or read a book in one of the quiet lounges.

The activity rooms are where residents can get creative, and there is a reminiscence room for rediscovering memories. There is a good-sized garden for anyone who wants to take a stroll and an enclosed sensory garden which is great for residents living with dementia.

Meals are made using fresh ingredients and residents can choose to eat in privacy or in dining rooms that overlook the gardens. Mid-morning hot drinks and homemade cake is also available.

Residents’ voices are woven into everything the home does, thanks to the resident and relative committee.

Residents can still do existing hobbies here and are welcome to suggest something different to try, as a group or on their own. Many activities are organised for mental and physical stimulation, including musical afternoons, arts and crafts and bingo. Movie afternoons are popular and there is a mobile library.

For more information about life in the home, please visit their Facebook page: search 'Bupa UK St Mark's Care Home'.

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Care Provided by St Mark's Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Hazel Corrigan (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for St Mark's Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. No need for your loved one to have Bupa health insurance.


  • Parking

  • Parking onsite.


St Mark's Care Home Reviews (112)

Total of 112, showing 81-100
9.5

St Mark's Care Home has a Review Score of 9.5 (9.474) out of 10, based on 36 reviews in the last 2 years. Over all time St Mark's Care Home has 112 reviews.

Overall Experience

  • 89
  • 20
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Date Published

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Review from Pam S (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The food is lacking in seasoning and some meals are deserved as tasteless. Salads leave a lot to be desired as mainly bland lettuce leaves are given. Rocket, beetroot, radishes, celery, peppers would make it more enjoyable. The staff are a credit to the home and provide excellent care.

Reply from Natalie Krisman, Customer Service Adviser at St Mark's Care Home

I am pleased that you are satisfied with the care provided. Thank you for your feedback as it is really appreciated to help us improve.


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Review from Michael P (Son of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and admin staff at St Mark's are consistently excellent. They are readily available for discussion and offer sound advice. This strong ethos extends to the nursing staff, care assistants, receptionists, maintenance and catering facility, and contributes to a warm and caring environment.
Personally, I feel this approach not only benefits the residents, but is very reassuring for families who can genuinely feel their loved ones are safe and getting well cared for. St Mark's is a place that is well run, and this can only be achieved by the dedication of the staff.

Reply from Jayne Duck, Customer Services Administrator at St Mark's Care Home

Thank you for your review and such kind words about our staff. I hope that this gives you peace of mind knowing that your relative is well cared for and safe in our care.


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Review from Rena H (Daughter of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot think of anywhere better than St Mark's for my mother to be cared for. She deserves the best and that is what she gets. Nothing is too much trouble for the staff. Mothering Sunday tea was a fantastic example: happy, fun, friendly and fabulous tea. Well done to the team and thank you.

Reply from Jayne Duck, Customer Services Administrator at St Mark's Care Home

Thank you for your review and such kind words about our staff. I'm so pleased to hear that you and your mother enjoyed Mothering Sunday together and hope that you will enjoy many other activities that home has to offer.


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Review from Ellis W (Son of Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Marks care home is excellent. My mother is a permanent resident. She receives outstanding care delivered with understanding and compassion. All staff at the home are superb, from the management to the catering staff, the nurses to the activity co-ordinators. My mother is treated with respect and
all her needs are anticipated and met every day. I would definitely recommend St Marks.

Reply from Jayne Duck, Customer services administrator at St Mark's Care Home

Thank you for your review and kind words. I hope that you have peace of mind knowing that your mother is safe and well cared for.


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Review from Sandra C (Wife of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found the staff to be dedicated, extremely helpful and obliging in all areas. The care my husband has had been exceptional.

Reply from Jayne Duck, Customer services administrator at St Mark's Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.


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Review from Liz G (Daughter of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my initial phone enquiry, visit and now dad becoming a permanent resident, everybody has been very professional but especially caring and reassuring. The nursing home staff are outstanding and you can only create an atmosphere like that by having a great team environment, which then makes for a
lovely atmosphere for the residents.

Reply from Jayne Duck, Customer Services Administrator at St Mark's Care Home

Thank you for your review and such kind words. I hope that your dad is settling in and making new friends and enjoys the different activities on offer. I know it is a difficult time when a loved one goes into care, but I hope that you have peace of mind knowing that your dad is safe and well cared for.


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Review from Paul G (Son-in-law of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first contact with St Marks Care Home, the service has been excellent, staff are very professional and very welcoming. The manager is just awesome, all our questions and concerns were managed very well. Everything has been explained. We see the manager around the home engaging both with her
team and residents which is great to see. We're going home to New Zealand at the end of January 2018 and we're really happy leaving our family member in the care of St Marks Care Home, the manager and her team.

Reply from Jayne Duck, Customer Services Administrator at St Mark's Care Home

Thank you for your review and kind words. I hope that when you are back home in New Zealand you will have peace of mind knowing that your family member is safe and well cared for in our care. I wish you a safe journey home.


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Review from Lorna D (Daughter of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident of St Mark's Care Home for eight months now, on the Windsor Unit, and we are so pleased with the care and attention he receives there. The nursing staff and assistants are so patient and kind, nothing is too much trouble and they are always smiling! We visit often and we are
always warmly welcomed, but most importantly, we can leave knowing that dad will be safe and well looked after by a team of dedicated and hardworking staff.

Reply from Jayne Duck, Customer services administrator at St Mark's Care Home

Thank you for your review. I'm so glad to hear your kind words about our staff and that you have peace of mind knowing that your dad is safe and well cared for.


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Review from David E (Son of Resident) published on 20 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's needs are attended to, be they medical or otherwise. Despite being in a wheelchair she is regularly included in meals and activities outside of her room, giving her the social interaction that she needs.

Reply from Jayne Duck, Customer Services Administrtor at St Mark's Care Home

Thank you for your review. It is lovely to hear that your mother is included in the activities and enjoying them with the other residents. It must give you peace of mind knowing that she is well cared for.


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Review from Margaret J (Wife of Resident) published on 17 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all the care and friendliness of all the staff. Not unhappy with anything in the home.

Reply from Jayne Duck, Customer services administrator at St Mark's Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Ladan G (Daughter of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad stayed at St Mark's while we were on holiday for 2 weeks respite.
He really enjoyed his stay, he was treated with dignity and respect and he managed to continue with his own routine.
Staff were available whenever he needed them as well as allowing him to remain independent where possible.
The
food was really good and staff were kind and friendly.

Reply from Jayne Duck, Customer Services Administrator at St Mark's Care Home

Thank you for your review. I'm so pleased to hear that your dad enjoyed his respite stay with us and hope that he will come and stay with us again for some respite.


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Review from Margaret S (Relative of Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As next of kin to a resident, I visit this home many times over the last months. I cannot stress too highly the excellent care he received. Everyone, cleaners, tea ladies, nurses etc. Were so helpful and friendly. I must mention the nursing sister on Henley Floor, that a lovely girl.
If anyone is
looking for a home for a loved one, look no further. This one ticks all the boxes and then some!

Reply from Jayne Duck, Customer Services Administrator at St Mark's Care Home

Thank you so much for your lovely review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from T M (Respite Resident) assisted by family/friend published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff made me very welcome.
They have given me my medication each day at the right time.
The food has been excellent and plentiful.
The bed isn't very comfortable.
The activities are well planned.
Everyone is cheerful.

Reply from Jayne Duck, Customer Services Administrator at St Mark's Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Richard M (Brother of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The end of life care my sister received could not have been better. We were delighted with the care, kindness and support of the whole team.

Reply from Jayne Duck, Customer Services Administrator at St Mark's Care Home

So sorry to hear of your loss. Please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from V L (Daughter of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents were both nearly 94 when they moved into the care home in 2014. My mother needed to be in the dementia unit and although my father's needs arose from physical frailty, the staff responded to the distress they experienced and cared wonderfully for them both together in the dementia wing until
my father died 1 and a half years later. My mother continues to receive excellent care, with the staff enabling her to go most weeks to the church that is very nearby and to go on outings which she enjoys when possible. I always received a warm welcome from the staff when I visit and I have real peace of mind about my mother's care, especially as I can be confident of being informed promptly if she falls or needs medication.

Reply from Jayne Duck, Customer services administator at St Mark's Care Home

Thank you for your review. So sorry to hear of the loss of your father. It is lovely to hear that your mum is looked after so well and enjoys the outings and going to church, and that you have peace of mind as well.


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Review from Pauline (Daughter of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every event is enjoyable and very well planned - fantastic effort by the staff.
We can relax knowing mum is well cared for mum is happy here - feels like home.
The home is a credit to the staff.

Reply from Emily Wilson, Customer Service Administrator at St Mark's Care Home

Thank you for sharing your kind feedback with us, we really appreciate it. I will pass on your comments to the home's manager. The Bupa Customer Care Team


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Review from J A (Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the caretaking with me very good. The nurses are very good and nothing is too much trouble.

Reply from Emily Wilson, Customer Service Administrator at St Mark's Care Home

Thank you for your kind review. I am so pleased that you are happy with the staff at St Mark's Care Home, and that you would recommend this home to others. The Bupa Customer Care Team.


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Review from C L (Granddaughter of Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff all very kind, polite and helpful. Building very clean and pretty. Grandmother is treated with respect and warmness.

Reply from Emily Wilson, Customer Service Administrator at St Mark's Care Home

Thank you for your lovely review, we really appreciate your feedback. I am so pleased that you are happy with the staff at St Mark's Care Home, and the care your Grandmother is receiving. The Bupa Customer Care Team.


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Review from Margaret M (Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never stayed din a care home before and I was very impressed with the respect and dignity showed to me. All the staff, without exception, have been good to me and I will tell often about this experience. The cleanliness is extremely good and the food was varied each day and was of a high standard.
The meals were very tasty and were served hot where necessary. I go home feeling so much better and rested. Thank you to all.

Reply from Jamie, National Development Manager at St Mark's Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Susan H (Daughter of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother who had Alzheimer's was a resident of St Marks Nursing Home and was on the Windsor Unit, the dementia ward for 18 months. We cannot thank the staff enough for the kindness, compassion and dignity they showed to our darling mum right up until she sadly passed away in January 2017. This was
shown by all staff from management, carers, housekeeping and maintenance staff. A big thank you to them all.

Reply from Jayne Duck, Customer services administrator at St Mark's Care Home

So Sorry to hear of your loss please accept our condolences.Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Current Review Score: 9.5 (9.474)

Overview of Review Score

The Review Score of 9.5 (9.474) out of 10 for St Mark's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.474 for St Mark's Care Home is calculated as follows: ( (267 Excellents x 5) + (106 Goods x 4) + (39 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 422 Ratings = 4.474

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Mark's Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Mar 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

Spacious rooms available for nursing, residential and dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (1)

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Meet the Team (17)

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Hazel Corrigan

Job Title: General Manager

Joined: 2022

I first joined BUPA two and a half years ago after managing large pharmacy businesses previously. I absolutely adore helping others and getting to feel as if I have made a difference in their lives. At home, I am kept very busy looking after my two young daughters!


Madalina

Madalina Lovin

Job Title: Clinical Services Manager

Joined: 2018

I have worked for St Mark’s Care Home from 2016- 8 years now! I was promoted to Clinical Services Manager around 3 years ago. I enjoy being around people and socialising with our residents daily. I also enjoy working in a team with our fabulous staff, it feels great to accomplish something together! I am married and have a young daughter so adore doing anything as a family. I recently discovered a passion for gardening so try and do that as much as I can- weather permitting of course.


Domingo

Domingo Azavedo

Job Title: Chef Manager

Joined: 2021

I am a professionally trained chef with experience in restaurants all over the world! My brother-in-law recommended BUPA to me when I was looking for a new role. I love how closely I get to work with the residents and the fact that I get to have a positive influence on their lives. During my free time, I love to host barbeques for family and friends, enjoy both playing and watching sports and spending time with friends.


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Emma Moffat

Job Title: Resident Experience Manager

Joined: 2021

I first joined BUPA in March 2021 as a care assistant and started this role in December 2021. I previously worked for a large finance company but decided to take the leap into the care sector- something I had always wanted to try. I absolutely love meeting people from all walks of life and doing whatever I can to make residents feel happy and safe. I live locally with my husband and baby and love anything we do as a three, whether that be walking coffee and cake, or swimming.


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Andreea Stoica

Job Title: Unit Manager

Joined: 2022

I first started working for BUPA in February 2022 after one of my friends recommended the company. I have a background of 20 years of nursing experience and my passion is helping people and delivering the best care I can.


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Sally Colella

Job Title: Receptionist

Joined: 2013

I previously worked in an office but had helped BUPA with activities. I decided I wanted to switch to a more caring role and felt this combined my office skills with my passion for care. Myself and my family live locally to the home so it felt like the perfect fit. I love my daily interactions with people of different ages, who come from all walks of life and have amazing stories to tell.


Zillah

Zillah MacPherson

Job Title: Receptionist

Joined: 2018

I have worked for BUPA since 2018. I was interested in having a career change in the care sector when I applied for the role at St Mark's Care Home. I knew people already working within the care and really wanted to try it for myself, and I am still here! I love the feeling of making a difference in people's lives and I get to meet so many different types of people. I live locally, so know Maidenhead really well, and spend my free time gardening, doing DIY or spending time with my four grandchildren.


Kerry

Kerry Eaton

Job Title: Housekeeping Team

Joined: 2007

Our housekeeping team comprise a dedicated group of friendly and familiar faces. Amongst long-standing colleagues, we have welcomed new members, who are enjoying their experience getting to know all the residents at St Mark’s. The team are dedicated to ensuring a clean, safe and healthy environment in the home. Aside from keeping our home shipshape, these superstars like to indulge in daily chats with residents.


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Welna Nel

Job Title: Senior Care Assistant

Joined: 2023

I have worked in the care profession since 2010, at first locally in the community, before joining BUPA around a year ago. I absolutely adore helping people and care is my passion. I live locally to the home with my three children so my free time is mostly spent taking care of and spending time with them.


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Sara Temar

Job Title: Care Assistant

Joined: 2018

I was first introduced to care work by my Auntie who also worked at St Mark's. I fell in love with the job role and am still here six years later! I really enjoy the family atmosphere in the home between the staff and the residents. I live locally at home with my two daughters and adore cooking for them and listening to music.


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Bradley Clyde-Wiggins

Job Title: Senior Carer

Joined: 2022

I first started at St Mark's Care Home two and a half years ago. I actually got the job on my 19th birthday! I love coming in every shift and cheering the residents up.


Dave

Dave Tyson

Job Title: Maintenance Manager

Joined: 2004

I have been in maintenance for 45 years and have been with BUPA for 20 years. My favourite part of the job is making the residents smile, I love having a laugh with them and making their days a bit brighter! I live locally to the home and enjoy golfing in my spare time.


Kirstie

Kirstie Hanson

Job Title: Senior Activity Coordinator

Joined: 2018

I started working for BUPA six years ago. I previously worked as a teaching assistant, however after my Nan was diagnosed with dementia I wanted to learn how to support her and others in their daily lives. After doing some research I was so lucky this position became available and did not hesitate to join the team here at St Marks Care Home. I love making a difference in people's lives and adding happiness to their days. I live locally, and in my free time, I love spending time with my family, visiting London for theatre trips and camping.


Lauren

Lauren Hewitt

Job Title: Financial Administrator

Joined: 2016

I originally started as a carer for BUPA in 2016 and worked my way up in various roles to become the Financial Administrator. I love seeing our residents daily and making a difference in their lives. Due to my role, I also spend a lot of time with resident's friends and family which I massively enjoy. Outside of work, I am kept busy looking after my young son!


Maria

Maria Pravalici

Job Title: Unit Manager

Joined: 2022

I have been in the care sector since 2015 and started working for BUPA nearly two years ago. I absolutely love talking to the residents daily and getting to know more about their backgrounds and families. I live just around the corner from home and spend most of my time with my young boys. When they're not keeping me busy I love to travel and read.


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Matthew Stevens

Job Title: Maintenance

Joined: 2022

I've been a part of the BUPA team for two years now and have held my current position for 6 months. I love my role at BUPA and have found a real passion for making the home run look the best it possibly can, whilst keeping things safe for staff and residents. I have recently become a dad to a beautiful baby girl and spend my free time living life to the fullest with my wife and baby. I'm a local to Maidenhead and love getting out in the area for good food and enjoying motorsports with friends.


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Prabesh Gautum

Job Title: Care Assistant

Joined: 2011

I first started working at the home over 13 years ago! I live locally at home with my wife and children and love to spend my free time with them or play football with friends. The thing I love most about my job is connecting with and supporting residents and making them smile every day.